Connells Romsey reviews

★★★★★ 5/5

Google

When my mother was admitted into a nursing home with Dementia I entrusted the sale of our beloved family home to Connells of Romsey and matters could not have been in more capable hands. My account was dealt with by Luke Farrelly who, along with the team at Romsey, helped make an emotionally difficult time stress free. Luke has a can-do attitude and I was impressed by his optimism and energy from our very first meeting. Luke's ideas on pricing our house to generate interest, putting together opens days with multiple viewings to foster competitive offers appealed to me and within a couple of weeks we had a great offer which led to the sale of the property. I could not be more pleased with the service I received and would happily recommend Luke and Connells to anyone considering selling their home.

Nick · 17 February 2026

★★★★★ 5/5

Google

I had a great experience with Connells Estate Agents in Romsey, largely thanks to Luke. He was professional, friendly, and extremely helpful throughout the process. Luke took the time to explain everything clearly, was always quick to respond to questions, and made what could have been a stressful experience feel smooth and straightforward. His knowledge of the local market and genuine, approachable manner really stood out. I felt well looked after from start to finish and wouldn’t hesitate to recommend Luke and the team at Connells Romsey to anyone looking to buy or sell.

Daniel · 23 January 2026

★★★★★ 5/5

Google

Really happy with Connells during the sale of our house, from start to finish. We felt the listing stood out with great, highly professional photos resulting in multiple viewings during the first couple of weeks. Viewings were arranged around our timetable and conducted professionally with feedback provided regularly by the ever professional and enthusiastic Luke

Del · 24 November 2025

★★★★★ 5/5

Google

Ali has been amazing for the past few years. Being let down on a few properties and she just kept pushing us. Now we are in our first home. We couldn't have done it without her 💗 …

Sadie · 14 April 2026

★★★★★ 5/5

Google

Extremely happy with the service received when purchasing my new home. Luke is fantastic - always going the extra mile for his customers and you can tell he has genuine passion for his role which is nice to see.

Natalie · 17 February 2026

★★★★★ 5/5

Google

I would just like to say how wonderful Connells were at selling my house, from start to finish. They made, what is a highly stressful time, into a much much easier step by step process. I would like to thank all the team in the office, especially John. And a huge thank you to Claire for everything you did to help get my house sold. I could not have done this without you !

Sarah · 27 October 2024

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

I had a very good experience with Connells. Luke was really great during our viewings. He was very enthusiastic and went the extra mile to help us find the right place.

Elen · 21 January 2026

★★★★★ 5/5

Google

I had a wonderful experience with Connells Estate Agents, which was largely in part to Luke. He was concise, reassuring and in general made the whole process as stress-free as possible. For any questions we had, he had a quick and clear answer that kept the whole ordeal simple but helped us feel like we had all the information we could need. I wholeheartedly recommend Connells Estate Agents, particularly if the other agents are anything like Luke.

Kiril · 23 January 2026

★★★★★ 5/5

Google

Thank you Claire and the team for all you help. We are very happy with the buying process from start to finish. We would highly recommend Connells Romsey.

Christine · 22 January 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

We had never dealt with such a friendly, professional, kind & caring estate agent until Chelsea showed us around our dream home! We were not seen as a number or pound sign but people looking for a family home, and Chelsea was patient, helpful, honest and listened to our needs. Chelsea has been outstanding from start to completion and her communication has been second to none throughout. The Connells Estate Agents (Romsey Branch) is the only place you need to visit when looking for a new home in the area. Thank you to all the team at Romsey for a smooth experience.

Harry · 16 December 2023

★★★★★ 5/5

Google

Just want to leave a review for katy Frampton at connells romsey. Katy was so polite , friendly and helpful from my first phone call through to the viewing. Thankyou so much for your help katy

Kirsty · 9 September 2025

★★★★★ 5/5

Google

Chloe is the best mortgage advisor ever and one stop service for all other things during a house purchase like insurance, conveyancing etc. She is very helpful, friendly and kind. She was with us in every step of purchase even if it was not related to mortgage. We sincerely believe that we have been very lucky to find her and Connells. We wish her all the best in her future endeavours. And could never thank her enough.

Ken · 15 January 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

Deposit Thieves

Connells managed a property which I rented for almost nine years. Whilst they were kind of adequate in managing the property and would respond reasonably quickly to any maintenance issues their behaviour when it came to return the deposit was appalling. They attempted to withold £895 of a total deposit of £1300. They claimed this was for cleaning and damage repair but I cleaned the property thoroughly before I left and nothing in the house was damaged. I raised a dispute about this with the Tenancy Deposit Scheme which was a bit of a pain to do and took quite a long time to be resolved but, ultimately, I received the full deposit back. Another friend of mine who rented through Connells had a very similar experience and didn't receive any of his deposit back. They're basically thieves and obviously view not returning the deposit as a means to make money. I would never rent anything through Connells again because of this and I'd advise people to be very, very wary because I suspect they try to do this with everyone.

R.J · 15 June 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Can not recommend Connells enough. Claire was amazing from the start. We were only live for 2/3 weeks and we had viewings and an offer that we accepted. We are very happy with how eveything ran leading up to the sell and still going on now. So thank you to Claire and the team at Connells.

Vicky · 11 October 2024

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Google

Big thank you and shout out to James at Connells in Romsey for managing to sort out the For Sale sign problem! My heart lifted....!

Christine · 2 October 2025

★★★★★ 1/5

Trustpilot

I rented a flat in front of Connells 2…

I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.

Binson · 2 May 2026

★★★★★ 1/5

Trustpilot

Unfortunately I had a terrible…

Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.

Sam · 24 April 2026