Croudace Homes Tenterden reviews

★★★★★ 5/5

Trustpilot

2 Weeks after moving in

I have already left a review pre-moving in but I feel it would be remiss of me to not offer further insight as to what you can expect once moved in. I think it would be fair to say we all may have the cynic in us where you feel that once they have the sale you’re cast aside and low priority - I can absolutely assure you that’s not the case here. My wife and I got our own snagger to check out the property, the report came back on the lower amount you can expect, nothing major to report, all relatively menial details. Alice, the customer care co-ordinator made herself known to us immediately when we moved in, we sent the list to her and within less than a day it was acknowledged with each and every supplier contacted to get in touch to rectify the details. Even down to the suppliers they use here, all have been courteous, responsive and have got straight on the case. Alice has seamlessly dealt with all of our enquiries and made us feel more than at ease. Paul and Dave, the on-site managers have also been nothing short of outstanding, both incredibly easy to talk and deal with, admittedly we’ve had more dealings with Dave who has checked in on numerous occasion's, assisted with certain bits on the snagging list but never made it seem like a chore and only too happy to help, a real genuine pair. I really don’t want to seem like I’m over-egging the pudding here but I’m truly thankful and impressed right from the very first point of contact. It’s easy to talk the talk when trying to make a sale but to put it into action is where it counts and true their testament, the aftercare has been sublime. All mentioned names in both reviews are a credit to Croudace 👏🏾 Thanks again all - Paddy and Hayley Newton

Paddy · 16 September 2026

★★★★★ 5/5

Trustpilot

Shoutout to Arron

Just had Arron round for the past couple of days taking care of some minor snags, can’t praise him enough. Went above and beyond to ensure everything was done to the highest possible standard, even spotting fine differences in the paint (which I wouldn’t have) - despite what was written on our sheet, he went out and got the exact paint we actually needed so that the finish was perfect. Very friendly, efficient, plus any questions I had or advice on upkeep etc that I had, he was more than happy to answer. Very impressed with him and the service overall!

Frederick · 8 September 2026

★★★★★ 5/5

Trustpilot

Alin is amazing at The Brooks

Alin is amazing at The Brooks. He is so helpful and kind. Always does an immaculate job and tidies as he goes. Very respectful, polite and happy. Thank you so much!

Hannah · 8 September 2026

★★★★★ 5/5

Trustpilot

I was driving past the site in Codicote…

I was driving past the site in Codicote on Friday as I do every week but on that day I decided to drive in and around. On my way out I saw a lady who was watering the lovely young trees at the front and stopped to talk to her. She was very friendly and invited me to come and look round the show homes, I always thought through past experiences that we had to book an appointment, but the lady openly offered to show me round. With other developers I was told off for not booking an appointment. I was in a bit of a rush but I told her I will come when I am next available and she said I will always be welcome to come in anytime. It blew me away with friendliness. The site in Codicote looks so lovely with all the openness, plenty parking and does not feel like you are on top of one another. I will be popping back at some point soon, but I wanted to leave this review to thank the lady for being so friendly and to say what a great job keeping the landscaping alive in this heat.

Amy · 3 August 2026

★★★★★ 5/5

Trustpilot

Alin and Andy came to do the follow-up…

Alin and Andy came to do the follow-up work from the snagging report on several occasions and Lukasz came once for the refitting of bath tub. They are all very professional and courteous. Before they started, they would make sure the area was well covered for cleanliness. The work was finished to very satisfactory standards and they explained what work needed to be done. They followed the details in the snagging report very closely and nothing was left behind. This is my second home and compared to the work with the previous maintenance staff from my first property with another big and more well known property developer, Croudace is much much better. I’m glad that I’ve found a truly reliable property developer.

STEPHEN · 1 July 2026

★★★★★ 5/5

Trustpilot

My partner and I moved into Hermitage…

My partner and I moved into Hermitage Park in May and we’ve had Dave and Paul around a fair few times and they’ve been nothing but outstanding. They’re always round to fix the issue within a day or so and the job they do is always professional and to the highest standard. Two great blokes who are a pleasure to have on hand when we have a problem!

Ben · 26 August 2026

★★★★★ 5/5

Trustpilot

Excellent Customer Care

Gary and Kevin at Firethorn Place have provided a truly first-class customer experience. They are always friendly, professional, and incredibly helpful, with nothing ever seeming too much trouble. Their knowledge, honesty, and trustworthy approach have made the whole process smooth and stress-free. They consistently go above and beyond expectations, keeping us informed and supported throughout. Exceptional customer service like this is rare to find, and they are a real credit to Croudace Homes. Highly recommended.

Claire · 6 July 2026

★★★★★ 5/5

Trustpilot

Thank You to Volunteers

It was lovely to see a team of volunteers from Croudace Homes taking over our hostel kitchen at Crawley Open House in West Sussex, and they cooked a delicious chicken pasta bake with dessert for our residents and service users recently. From taking over our hostel kitchen to collecting in aid of us. They have become one of our stronger supporters over the past couple of years. We are truly grateful for their support.

Paul · 1 July 2026

★★★★★ 5/5

Trustpilot

It was a very smooth and pleasant…

It was a very smooth and pleasant experience .A very special thank you to Caroline Rooney (Sales consultant)who has been so helpful throughout the process of the purchase of our property and moving in .We are incredibly grateful for everything.

Dr · 6 March 2026

★★★★★ 5/5

Trustpilot

Steve Goodchild at Warwick Place was a…

Steve Goodchild at Warwick Place was a great help to me in the marketing suite. It was much appreciated

Jamie · 1 August 2026

★★★★★ 5/5

Trustpilot

Snagging list

Arron from Croudace has been to my house on a couple of occasions to fix a couple of minor things and to complete my snagging list on my new build house, He has gone above and beyond on all occasions, he has been extremely respectful of my house and has done a fantastic job on a range of jobs, anyone who has Arron attend will receive a top rate job. On one occasion Arron had another Croudace member of staff attend with him and again I cannot fault the level of service and workmanship I received. Fantastic service, top quality workmanship and very friendly guys. Thank you Croudace for a great service.

Ms · 29 April 2026

★★★★★ 5/5

Trustpilot

Chuckle brothers - 2 rays of sunshine

Gary and Kevin from customer care sorted my snagging list today and I could not praise this pair more! They are professional, courteous, speedy whilst maintaining great results and are able to have a good laugh with you whilst doing their work. Nothing is too much trouble for them, they cracked on getting the job done and I’m very happy with the result. Thank you 😊

Emma · 5 August 2026

★★★★★ 5/5

Trustpilot

On site support!!

There were few issues with the house, but the team is attentive and the onsite engineer Alin is excellent at his job. Very quick and quality work in all items. Thank you!!

Kıvanç · 14 April 2026

★★★★★ 5/5

Trustpilot

Transforming Spaces, Changing Lives

Step by Step is a local youth homelessness charity supporting young people aged 11, 25 who are facing homelessness. We’re incredibly grateful to Croudace Homes for their ongoing support of our work.

Step · 13 April 2026

★★★★★ 5/5

Trustpilot

After sales care and service

Apart from building great houses ( we love ours) Croudace provide exceptional after sales service for the two years from the date one completes. The responsive, professional and speedy approach are really impressive as are the guys who come to the property whenever anything needs attending to. Nothing is ever too much trouble. I strongly feel that this service really does set Croudace apart from other developers.

Graham · 4 July 2026

★★★★★ 5/5

Trustpilot

Thank you Aaron!

After submitting a fairly large list of minor bits that needing fixing around our new build house in Didcot, Croudace sent out Aaron to our property. Whilst we did have to wait a while for him to come, good things clearly do come to those who wait! Aaron went above and beyond in fixing all the bits in our house to a really high standard, even patched up some cracks which they normally wouldn’t. He was polite, tidy and got on with the job. I even felt comfortable enough to leave him working on the house alone whilst I took my car to its MOT. The phrase my partner and I kept repeating to each other was “I can’t believe how much he’s managed to do!”.

Abby · 17 October 2025

★★★★★ 5/5

Trustpilot

Steve was so helpful and done a…

Steve was so helpful and done a brilliant job of the works needed in my flat

Paige · 2 July 2026

★★★★★ 5/5

Trustpilot

Andy at the Brooks development came out…

Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the highest standards. He even saw some minor defects that we didn’t notice and rectified them whilst he was here. Thank you for all of your hard work today, we can’t see a huge difference already.

Tonya · 2 April 2026

★★★★★ 5/5

Trustpilot

Excellent service

Sales manager Stephanie of Vyne Park provided excellent service and was extremely attentive and helpful. She took the time to explain everything clearly, making sure we fully understood all the details. She also provided us with plenty of useful information and practical advice, which was very helpful in making our decision.

Irene · 24 August 2026

★★★★★ 5/5

Trustpilot

Thanks, Aaron!

A huge thank you to Aaron for his consistently excellent service as we settle into our new home.

Renan · 27 April 2026

★★★★★ 5/5

Trustpilot

Spoke to Fiona on reception who was…

Spoke to Fiona on reception who was very helpful and a pleasure to speak with.

Sarah · 16 April 2026

★★★★★ 5/5

Trustpilot

Excellent advice and care at Vyne Park

Charlotte and Steph at Vyne Park are the perfect mix of the personal and the professional, answering our many questions quickly and efficiently. They have gone above and beyond and this has made the experience of buying our new home much less stressful and more exciting.

Zoe · 10 August 2026

★★★★★ 5/5

Trustpilot

Exceptional service by Aaron

We had a lovely bloke named Aaron visit our property in north Oxford Priory Grove today. He was incredibly polite and knowledgeable and made us feel reassured while he repaired a few things around the house. We really need more people like Aaron to provide exceptional service to other residents.

Customer · 3 July 2026

★★★★★ 5/5

Trustpilot

Suzie was very welcoming and…

Suzie was very welcoming and informative, always on hand to answer any questions

Katie · 12 April 2026