Trusted Agent profile · Telford
★★★★★
139 reviews across 1 platform
1 Church Street, Wellington, Telford, TF1 1DD
Barbers's office in Telford, at 1 Church Street, is rated 4.8 out of 5 across 139 reviews on 1 platform, including 139 Google reviews rated 4.8.
Every review we hold for the Telford office, from every platform, shown as written. First names only.
5/5
GoogleWe dealt with Belinda Naylor and she was so excellent and professional throughout the process of tenancy application. She helped us with any questions we had in an absolutely friendly, courteous and professional manner and for that we are very grateful. It was a very hassle-free process and we definitely recommend Barbers to anyone. 5 stars from us, very happy client.
1/5
GoogleI was treated really badly by the estate when viewing a house today, I was in the property for around 2 minutes to the point where i had to leave as the estate agent's customer service and overall attitude and presence was not someone i was looking to work with. I walked into the house and asked a few basic questions surrounding the house, for which i received answers such as "why would i know" or "i don't understand why you're asking so many questions" I was just trying to understand why the house was on for sale and also what the elements of the house are like, she then said "why would i waste my time asking the vendors these questions when you may not like the house." and i said "what if i do like the house and the questions i am asking you determines if i want to view again and offer." she then still decided to scoff at me asking questions. i then said i will leave this viewing here after 2 minutes of being in the property as her customer service was appalling, she was not welcoming or helpful at all, and when i was asking relevant questions she was in no position to say i'll confirm that with the office and get back to you but instead gave me rude replies. Buying a house is stressful enough and with the service i was provided with today has made me decide i will never view a house from barbers ever again as this experience as a whole was horrible, and they need to invest in some training in customer service if this is how they treat house viewers. utterly appalling. update: 01/03/2024, after barbers said their director will contact me regarding this, its now been 5 days since that and i still haven't received any form of contact regarding how badly i have been treated. anyone who views from Barbers beware of Suzanne Fisher, worst customer service i have ever received. i was clearly right when i said they need to invest in some customer service training and the lack of reply proves it.
Good morning Sophia - I am sorry to read your comments and have asked Matthew Arthan, the Sales Director for Wellington, to contact you to discuss further. We always receive excellent reviews for our Accompanied Viewer so I am surprised to read your comments. Hopefully you can discuss this further with Matthew and we can do all we can to reassure you of our commitment to all our customers. Kind regards Gail
5/5
GoogleCouldn’t recommend Belinda & Andrea enough. Both have assisted us to find the right property and been so informative along the way. We have been in constant communication with them and they’ve helped with any questions we’ve had along the way. So happy with the service and property! Thank you :)PositiveResponsiveness, Professionalism
Thank you for such a great review! We really appreciate it. Best wishes from us all at Barbers Estate Agents.
5/5
GoogleThis is my fourth time purchasing a property and I can honestly say my agent Tracy is the best agent I’ve dealt with. Tracy was attentive and incredibly thorough from the day of purchase agreed to completion. Nothing was too much trouble and Tracy really did go above and beyond. Excellent service, highly recommended.PositiveResponsiveness, Professionalism
Thank you for such a great review! We'll pass your comments on to Tracy and the team. Best wishes from us all at Barbers Estate Agents.
5/5
GoogleI was looking for a short term rent till my new home was built so i rang barbers and spoke to Andrea she was brilliant and so helpful she passed my details to her colleague Belinda how was very helpful i had sold my house and been looking for short term rent to tide me till my new home was ready then Belinda interviewed me she was so helpful thanks to all the team at barbers many thanks Richard 🏠
5/5
GoogleWe recently purchased a property through barbers estate agents in Wellington. The team at Wellington were fantastic. The agent who showed us the property was extremely knowledgeable and the agents in the office were always quick to answer enquiries and kept us fully informed of everything throughout the process. Would highly recommendPositiveResponsiveness, Professionalism
Thank you for your kind words, we have passed your comments on to our Wellington team! Best wishes from us all at Barbers Estate Agents.
4/5
GoogleService provided overall was good. Both Andrea and Belinda were very polite and friendly, and more than happily to explain the process and steps involved with renting a property. I would recommend to a friend.
Thank you Abi - your comments mean a lot to Andrea & Belinda - best wishes from all the team at Barbers
5/5
GoogleWe have just completed on the sale of our house and I cannot praise Barbers enough. We had amazing service from the very first phone call. Jayne was amazing along with everyone else in the Wellington office. A smooth sale, especially given the current pandemic. Would definitely recommend!PositiveResponsiveness, Professionalism, Value
Thank you for taking the time to leave such a great review! Best wishes from us all at Barbers Estate Agents.
5/5
GoogleTracey Butler has been fantastic, keeping in touch and helping push through the purchase. Going above and beyond ironing out the creases of the jumble which is buying a house. She's been so patient and empathetic and understands the stresses we have been going through.
5/5
GoogleMet wil Andrea for the viewing and she was ever so lovely, answered all the questions i had and was very clear in telling me the next steps i needed to take, the whole process was done swifty and timely. Communicated to Belinda over emails for referencing and the rest of the letting process and she was very quick to respond to emails, had a lovely experience with her as well.
5/5
GoogleBarbers Wellington office is exceptional! The best estate agents I ever dealt with. From the start to the finish, they have been extremely helpful, kind and supportive when I was worried. I can say they were one of the most important reasons I had a smooth purchase as a first time buyer. No mind games unlike other estate agents. Whatever I asked, I got prompt responses immediately. For the cute box given with the keys, thank you so much for your efforts! Tracey & Jane, please keep up the brilliant work 😊
Dear Ceren - thank you so much for your lovely review - we shall certainly ensure the team know how happy you are and we wish you all the very best in your new home - best wishes from us all at Barbers
5/5
GoogleI have been blown away by my experience with Barbers. From beginning to end. I saw a house I liked and I was able to view promptly. Most estate agents had huge wait lists. They were professional and always in contact. Jane helped me navigate all the first steps as an anxious, first time buyer. The information was clear and so helpful. Once the offer was accepted I was then in contact with Tracy who was a gem. She was in weekly contact with me, chasing solicitors and there if I had any questions. If it wasn’t for Barbers I would have felt lost and overwhelmed. I can’t thank you all enough. You’ve made my experience of buying a property really enjoyable ! I’ll 100% be back and recommend you.
Dear Michelle - thank you so much for your kind review - it was a pleasure to work with you and we wish you all the very best in your new home - from all the team at Barbers Wellington :)
5/5
GoogleChosing Barbers for the sale of my property was the best choice I could of made. All of the staff are so professional, helpful and friendly. From the first appointment to completion day I have received first class service from all of the staff, Jacqui, Kay and Tracey to name a few. All of my viewings were confirmed by email and Barbers always contacted the viewer(s) to obtain feedback which was then emailed over to me
Thank you so much for your kind review - it means a lot to the team to know that you were so happy with them - all the very best for the future from all of us at Barbers
5/5
GoogleThe staff at Barbers Wellington are amazing. Recently brought a property with them. Kept us up to date at all times. Chased all parties involved and helped to keep everything on track for a quick exchange. Shout out to Tracey who was brilliant.
5/5
GoogleI placed an offer on a property on 12th January 2024 with Bethan at Barbers Wellington and today completed within 7 weeks. They were always on the ball with answering my questions and sorting any issues quickly. Bethan was exceptional a credit to the Company Highly Recommended
5/5
GoogleReally happy with the service provided when buying my first home - Massive thanks to Bethan such a friendly and helpful person.
5/5
GoogleI had a few estate agents come out to see me and chose Barbers due to their professionalism, sensitive understanding of my situation and explaining everything clearly from the start. They really stood out above the others that had visited, and I was disappointed throughout the whole process. The sale turned out to be a very complicated sale due to many issues we weren’t aware of initially,. Barbers supported me through the whole process. Matthew negotiated with the buyer instead of leaving it to the solicitors, which would have increased my legal costs, on many occasions. Overall a very drawn out, emotionally and stressful sale and I am so glad I chose Barbers to guide me through this. I felt they were by my side without having to ask. I would recommend them without hesitation.
5/5
GoogleAn outstanding firm - I cant recommend them enough. I sold through adifferent Estate Agentand bought through Barbers - very different experiences from acommunication perspective. I cant say I would sell and buy again in a hurry (nothing to do with Barbers) but if I was ever to embark on a move I would only consider Barbers for property sale or purchase.
Thank you so much for your lovely review and for taking the time to do so - we hope you are settled and wish you all the very best for the future.
5/5
GoogleThe ladies at Barbers wellington were very helpful with virtual viewings and keeping in contact with me through the whole process. I’m moving 117miles away and they’ve been so understanding with the distance and very helpful with all the technicals behind it all as I’m only young and making a life changing move but I’m so glad it’s with this company.
Thank you Courtney for your review and so happy that the team helped you with such a big move - we hope you are settled and wish you all the best for the future.
5/5
GoogleThe team at Barbers made the whole process from application to moving in especially easy, supporting through the entire process with any queries I had. Would definitely recommend and use again in the future.
5/5
GoogleThe experience with Belinda was great, all smooth and no issues. Very grateful for support and patience!
Thank you so much for your review and glad to hear Belinda was great - best wishes from us all at Barbers.
5/5
GoogleExceeded our expectations from the very beginning of the sale to completion. The staff were always willing to give advice and their professionalism was a breath of fresh air, compared to previous experience with other agents.
5/5
GoogleWe went to Barber’s due to a bad experience with another agent but said if it didn’t work out this time we would just sell the property. What a difference we delete with Andrea and Belinder and they were amazing, so easy to talk to keeping you up to date all the time. We let them do the viewings and had such a lot we couldn’t believe how many, we were told about every single one it was just an excellent service. Best of all at last we have wonderful tenants thank you so much.PositiveResponsiveness, Quality, Professionalism, Value
We're delighted to receive such a lovely review, thank you! Best wishes from us all at Barbers Estate Agents.
5/5
GoogleHaving decided to place our listed building home for sale we consulted a number of estate agents for a valuation to be followed by a chosen instructed agent to market our home. Of the agents we consulted for a sale evaluation Mr Matthew Artham (Bsc) of Barbers Estate Agents stood out from competitors for his professional knowledge, advice and guidance to bring our home to the market. These attributes allied to a warm supportive personality we particularly valued, leading to a successful sale. We strongly recommend that he at Barbers be personally instructed to progress, with a vendor contemplating the sale of a property.PositiveResponsiveness, Professionalism, Value
Thank you for such a superb review, we will pass your kind words on to Matthew. Best wishes from us all at Barbers Estate Agents.
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