Barbers reviews

★★★★★ 5/5

Google

From start to finish of our sale, the service has been excellent. All staff at the Telford branch Wellington have been attentive and Helpful. When our first buyer fell through, Bethan was able to get us a better deal with the second buyers and it only took two days to sell the second time. A big thank for your efforts. Tracey was always there for us following the first sale. She was keen to help at all times answering our queries and progressed the sale most professionally. We can't thank her enough.

Polly · 9 April 2026

★★★★★ 5/5

Google

From the very first conversation, Tracey was nothing short of exceptional. Her warmth, professionalism, and genuine care made what was a stressful process feel reassuring and even enjoyable. She listened, she understood, and she always went the extra mile, not because she had to, but because she truly cares about the people she works with. Tracey’s skill as a sales negotiator is outstanding. She communicated clearly, acted with integrity, and handled everything with confidence and grace. It was obvious that she wasn’t just representing a property she was representing herself as well as well as the company name, truly every company/office needs a Tracey in it!! May I also add, Tracey was there to answer the phone to me every step of the way while my own sales negotiator would not answer the phone, Tracey deserves the biggest congratulations from everyone!!

Jack · 16 February 2026

★★★★★ 5/5

Google

We had a great experience with Barbers Estate Agents during the purchase of our current property. Bethan supported us with our offer and was helpful and professional throughout that stage of the process. Tracey then took over with the sale progression, and she was absolutely brilliant. We had a particularly complicated journey to exchange, which ultimately resulted in a simultaneous exchange and completion involving a chain of seven properties. Tracey was incredibly proactive throughout, consistently keeping us informed and pushing things forward at every opportunity. Nothing was ever too much trouble for her, and her communication, organisation, and determination made a hugely stressful situation far more manageable. Tracey’s dedication genuinely made all the difference, and we are extremely grateful for her hard work. We would highly recommend Barbers Estate Agents overall to anyone looking for a supportive, professional, and proactive team.

NKW · 16 February 2026

★★★★★ 5/5

Google

We recently purchased our home through Barbers, Wellington, and dealt with Tracey Butler who was exceptional from beginning to end. We lost our buyer at the last minute which left us in a very stressful situation due to our personal circumstances. Tracey’s genuine understanding and patience here helped us enormously while we recalibrated and proceeded with the purchase. It was a difficult situation for us to navigate and we were so grateful for how Tracey facilitated matters with us and our seller. We highly recommend Barbers, Wellington.

Rebecca · 18 February 2025

★★★★★ 5/5

Google

Tracey Butler who is the Sales Progressor in the Wellington branch looked after us and I can honestly say she made the arduous journey of selling a house as pleasant as it could be. Tracey kept us informed on a weekly basis, so we knew what was happening, which I'm sure you will agree when you're in a chain is one of the main things you want to know. Our first buyer unfortunately had to pull out in the early stages, but Tracey was very reassuring and in less than a week we had another buyer which meant we didn't lose the house that we wanted to buy. Tracey is brilliant at her job, no doubt about that, but she's also professional and cheerful whist she's doing it. Nothing was too much trouble for her. I can highly recommend Barber Estates Agents to you.

Sharon · 13 June 2023

★★★★★ 5/5

Google

The staff at Barbers have all been so brilliant and friendly! Jacqui came out to value and photograph our property and left a great impression with us and after that, Tracey took over with liasing with us about every step of the process and was fantastic. When my moving weekend went wrong and I was worried about returning the keys on time, Tracey was so lovely and understanding and offered to give me extra time. As it turns out, I didn’t need it and we managed to hand the keys back on time. When we arrived to hand back the keys, we were welcomed by an office full of friendly faces. We’ve had a great experience with Barbers and would definitely use them again.

Camilla · 13 June 2023

★★★★★ 5/5

Google

The viewings were easy to book and the 'viewer' was the same lady each time and she was very friendly but also gave us space to look round in our own time. Once we put the offer in the Wellington team were very helpful. Tracey was our Residential Sales Progressor and was our lifeline. Sadly one of the vendors died 2 weeks before we had hoped to exchange, but Tracey kept us informed of any progress. the exchange and key collection went smoothly

Caroline · 13 June 2023

★★★★★ 5/5

Google

Beth was fantastic, the amount of time and consideration she gave me and my wife made us feel so safe and valued. As first time buyers, taking this step was scary, but Beth made it so easy, clear and quick communication, tireless chasing of solicitors to make sure this sale was completed as soon as possible. During in a time of both solicitors causing issues, Beth kept on to them and made sure that any issues were sorted, she made sure to accommodate mine and my wife's every need, from viewings, to simple questions to easing worries on completion, she did everything for us. If you buy through Barbers and you have Beth handling your case, be sure you are in the safest possible hands.

Conor · 24 September 2024

★★★★★ 5/5

Google

Barbers in Wellington has been amazing, quick and simple with the part of the process they have dealt with. There is always someone to speak too, you don't wait on the phone endlessly waiting for someone to pick up. They are always polite, clued up and professional. I will and have been sending everyone who is going through estate agents to barbers as they have been the best for me.

Chris · 13 June 2023

★★★★★ 5/5

Google

I have just sold my Georgian farm house through Barbers. They were fabulous, especially Tracy and Imogen in the Wellington office. They are proof that it really does pay to use a local estate agent . Barbers took professional photos including drone pictures that really showed my property to its best. I had updates after each viewing by mail and call. During the sales process Tracy chased the buyers and there solicitors. I had updates all the time. My buyers used a national chain who were useless . If it wasn't for Barbers I would have pulled out. Am very happy to recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Eddie · 13 June 2022

★★★★★ 5/5

Google

My husband and I have been extremely impressed by Barbers Wellington office who have looked after us start to finish. All staff I spoke to were helpful and had a great attitude. I'd especially like to thank Imogen, Matthew and the amazing Tracey who I could not believe was new in role. My goodness Tracey works her absolute socks off! I can't thank all of you at Barbers Wellington enough, your attitude to client satisfaction is second to none. You earn every penny of your fee - the amount of problems we had to overcome that you supported us with, you earned every penny believe me! Thank you for being wonderful. I would recommend you to anyone without hesitation. You blow the competition out of the water. Well done and best wishes.PositiveResponsiveness, Quality, Professionalism, Value

Kate · 24 August 2021

★★★★★ 5/5

Google

We have recently completed the sale of our house and I cannot praise Barbers enough. We had a first class service from start to finish, keeping us informed and chasing progression throughout the whole process. Hannah & Imogen were amazing during the whole process along with everyone else in the Wellington office. The photographer they use is exceptional, producing some very attractive pictures which reflected the property's greatest features. I would definitely recommend using Barbers professional services.PositiveResponsiveness, Quality, Professionalism, Value

Adrian · 24 August 2021

★★★★★ 1/5

Google

AVOID AT ALL COSTS! *REVIEW WITH UPDATE* As first time buyers we were appalled by Barbers' service. We found a property namely "12 William Ball Drive" just over a week ago, rang them and confirmed our position and arranged a viewing. During this call we confirmed we were first time buyers and looking to use the Help to Buy scheme. When we visited the property, the estate agent hinted that it may be available for under £400,000 due to them wanting to sell. We were further advised that no one else was looking at the property therefore there was no rush to put an offer in that weekend. After using the weekend to think about it, we visited the property twice more. When we were two minutes away from visiting for the third time we were advised that they had sold the property but we could still put an offer in. This was after paying £350 for a surveyor to survey the building for us because by their own admission, the property needed work to finish it off. We were not advised that others were interested despite having booked a surveyor. We were then advised by Imogen that they would need over £400,000 to secure the property. It later transpired they wanted £410,000 for the sale. We were then advised that no matter what offer we put in, it would be first come first serve against the other couple whom had placed an offer. This would have meant we would have applied for a mortgage with no guarantee of winning the house if and when the mortgage came through. We were then told an immediate £10,000 deposit would be needed to secure the property. This started feeling like a scam and alarm bells started to ring. Once we had sent in our Agreement in Principle we were then notified that Help To Buy was not an option on this property. This meant that three visits, £350 to a surveyor and a lot of time had been completely wasted by their lies, deceit and above all, rudeness. Who would apply for a mortgage formally when you know the property is not reserved and another couple/family could take it from you. This would make your credit report look negative and would waste at least a month of your time. We were absolutely gutted this was our first proper experience on the property market and we will never use Barbers or recommend them to anyone. We would love our £350 back for the surveyor but I doubt that will happen. If anyone has any questions, please feel free to message. *UPDATE* Managing Director called and questioned as to why we hadn't thought to reach out to him... surely if the situation gets that bad and you have to go to the MD to try and buy a property off of the estate agent, you are just not going to buy from them? He also blamed it on us for the fact that they did not advertise the Help to Buy scheme. It is true, they did not advertise it but if you are verbally told it is there on three visits you are going to trust them aren't you. No offer of refund for the £350 spent on a survey and he barely expressed an apology. Absolute joke.NegativeResponsiveness, Quality, Professionalism

James · 13 June 2021

★★★★★ 5/5

Google

We recently sold a property with Barbers, more or less coinciding with the first lock-down. At this difficult and frightening time, Jane and her team were brilliant, and I can not praise or recommend them enough. At every moment they were there for us. Their help and professionality were our comfort as we negotiated our way through the lock-down period, and all it's associated difficulties. I can not thank them enough for all their hard work and effort on our behalf, or the way in which they kept us going and made it all happen in the end. Thank you Jane and Barbers. You were brilliant!PositiveProfessionalism

Roly · 13 June 2021

★★★★★ 5/5

Google

This was a difficult sale, handled exceptionally well by all concerned. Every staff member was polite, friendly, and helpful. Matthew from outset exceeded service expectations and was the most professional and thorough sales negotiator of the three companies we approached. Tracey did an amazing job in progressing the sale, and our onward purchase too. All other staff, including Bethan and Elizabeth, were excellent too. There is a good feeling of teamwork in the office. Our heartfelt thanks to the whole team. Adrian and Jane

Adrian · 13 April 2024

★★★★★ 5/5

Google

Tracey is an absolute star. She has kept me updated consistently since the very beginning (which was six months ago!) and has been attentive and calming in stressful situations. Nothing is ever too much to ask and she goes above and beyond always. She is friendly yet professional and sympathetic. I really couldn't have done it without you Tracey, thank you so so much and all the best.PositiveResponsiveness, Quality, Professionalism

Jessie · 13 June 2022

★★★★★ 5/5

Google

Tracey is an absolute star. She has kept me updated consistently since the very beginning (which was six months ago!) and has been attentive and calming in stressful situations. Nothing is ever too much to ask and she goes above and beyond always. She is friendly yet professional and sympathetic. I really couldn't have done it without you Tracey, thank you so so much and all the best.PositiveResponsiveness, Quality, Professionalism

Jessie · 25 October 2021

★★★★★ 5/5

Google

Excellent service from Barbers. Dealt with Andrea and Belinda who were super knowledgeable, professional ans friendly

Nick · 16 March 2026

★★★★★ 5/5

Google

I cannot recommend Barbers Estate Agents enough. Especially to Tracy who helped me so much through a very difficult process. Also shout out to Imogen, a lovely lady. There was always someone on the end of the phone for me. There was always reassurance and a kind word. They all worked so hard to finally get me into my lovely new home. I'm happy and I cannot thank them enough.

Sally · 13 June 2021

★★★★★ 5/5

Google

Friendly, polite staff. It was my first time buying so it was a new experience for me. Tracey was very supportive and kept me updated during the process and made me feel a bit more at ease.

Sarah · 5 August 2025

★★★★★ 5/5

Google

As a first time buyer I couldn't have asked for a better experience. Barbers were excellent, really quick to get back to me on any questions and keeping in touch with updates. Tracey and Jane were both super helpful throughout the entire process and seemed genuinely happy for me every step of the way from when my offer was accepted to when I picked up the key. The whole office were really friendly and welcoming when I went to pick my key up. Cannot recommend enough, they were fabulous!

Hollie · 24 August 2023

★★★★★ 5/5

Google

Barbers Wellington have provided us with an exceptional service from start to finish, from valuation to completion everyone we have come into contact with at Barbers have been friendly, helpful and professional. We have not had the easiest of sales with 2 previous chains breaking meaning we have had numerous potential buyers. Barbers kept us informed, helped us navigate the turbulent market and really helped us to try and find our perfect property to ensure our sale went through. In short, the customer service we’ve received at barbers is the reason high street agents will continue to be preferred over online agents. Matthew, Hannah, Jane and especially Tracey have made the whole process less stressful and more enjoyable. We are incredibly pleased we chose barbers and would not question using them for any future house sales/purchases. Thank you barbers, you have been fantastic!

Ryan · 13 June 2023

★★★★★ 5/5

Google

As a first time buyer I couldn't have asked for a better experience. Barbers were excellent, really quick to get back to me on any questions and keeping in touch with updates. Tracey and Jane were both super helpful throughout the entire process and seemed genuinely happy for me every step of the way from when my offer was accepted to when I picked up the key. The whole office were really friendly and welcoming when I went to pick my key up. Cannot recommend enough, they were fabulous!

Hozzie · 13 June 2023

★★★★★ 5/5

Google

It was an absolute pleasure to deal with Barbers regarding my new tenancy application. Andrea and Belinda went over snd above to provide a faultless experience. Thank you both

Fran · 9 September 2025