Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBad experience
I was going to rent a property in Telford with this agent at the beginning of August. I have paid holding deposit for the reference check which successfully passed. Few days later I have been asked by agent Freya to pay deposit for the property which I did ( rent contract have not been offered at this point) Two days later my circumstances have changed and I was no longer able to move to the property and I contacted Freya to inform about it. I was told at this point that I will receive equivalent of 1 week deposit back. When I mentioned that they should return deposit and keep the holding fee she all of the sudden admitted that she's new to the business and not sure about the right procedure in this situation and offered to call back few days later at proposed time which did not happen and I rang her instead. During this conversation she informed me that she will pass my call to the finance department who supposedly offer me some kind of deal (?) but the line was busy and she promised they will ring me back, which obviously didn't happen. I understand that you guys don't like your customers walking away from your business, perhaps nobody does but the way you deal with situation in those circumstances can tell more than sealed deal.
Wojciech · 30 July 2019
Agent replied · 30 October 2024
Hi Wojceich,
Thank you for your review.
There are standard procedures with reference to the monies being returned. There is no such deal - as you eloquently put it.
The Tenancy Agreement had been offered (As per the Pre-Tenancy Agreement you signed on the 17th July 2019) and as we confirmed that you had PASSED the reference process. (23rd July 2019)
On Saturday late afternoon you communicated that although you have passed the referencing and we had you scheduled to move in 1st August 2019, your personal circumstances had changed and you no longer wanted to take up the tenancy agreement.
The Accounts Team unfortunately are not in the office on a weekend. This was then passed to them on Monday morning by Freya on the Lettings Team.
Yesterday the Accounts Team sent you a secure docu-sign document to complete you bank details on. If you have not received this please communicate this to the office.
Once your secure details are received payment will credit you account with 48hrs.
Please feel free to contact the Admin Team on 01952 258900
or email: admin@imperialproperties.co.uk
Many Thanks
Admin Team
★★★★★ 5/5
TrustpilotI would highly recommend Imperial…
I would highly recommend Imperial Properties for buying/selling property. The office was extremely clean, modern and tidy and the staff were great. They recently helped me with buying a property that was being sold through them and the guidance and support was brilliant. Amir was very flexible and helpful and Amanda was extremely proficient and could not do enough for me. Thank you both
Emma · 9 October 2018
★★★★★ 1/5
TrustpilotDodgy DO NOT TRUST
After communicating to Imperial not to list our property, our request was ignored which resulted in this compromising our first sale with another estate agents.
Jordan · 11 January 2025
Agent replied · 22 July 2025
Dear Jordan,
Thank you for sharing your feedback via your Trustpilot review. While we’re sorry to hear about your dissatisfaction, I would like to address a few points for clarity and context.
Sales Contract Agreement:
We had a legally binding sales contract with you, signed on 13/09/2024. This was a 16-week agreement, including an 8-week cooling-off period. As per the terms, unless a release fee is paid (which you had not provided), the property remains listed for sale.
Buyer Loss Concerns:
We understand your frustration regarding the temporary listing error with Rightmove on 01/11/2024, marking the property as available. Unfortunately, this was a genuine administrative oversight. Once the property was available again for sale, we made multiple attempts to contact you, via email on 18/11/2024, by phone on 30/11/2024, and a follow-up email on 04/12/2024. Unfortunately, we did not receive any response, nor did the other selling agent inform us that the property had been sold.
Contractual Obligations:
There was no intention to act improperly. Our efforts were aligned with the instructions outlined in the signed agreement to ensure we fulfilled our responsibilities.
Disruption to Viewings:
The contract also includes a clause regarding disruptions to viewings, which occurred during the process. Your lack of communication limited our ability to act efficiently on your behalf.
We are genuinely glad to hear you have now secured a sale. However, if there are any changes (as statistics show 1 in 4 sales do not complete), please don’t hesitate to reach out. We are always here to help.
★★★★★ 1/5
Googlecouldn't even give minus star to write this review and it pains me I have to give even 1 star, Please avoid this shambolic company at all costs, they really don't care about tenants, no or very little communication you report an issue and it takes days or weeks to get a reply, we had previously rented a property with them 6 years ago and required a new property about 2 years ago, they were bad the first time but we thought give them a go again as we thought they might have improved but HOW wrong we were and we needed the property, when we first moved into the property there was no gas or electric as this was on a card meter for which we never had the cards to put anymore on the meters, when we asked Chris about this we were told that's not his problem, luckily we still had the keys to our previous property otherwise we would no gas or electric for a couple of days (we have a son who was 5 at time) final straw came last year when we were supposed to renew the contract and were told that the landlord had put the property up for sell, we only found this out after numerous attempts to get in touch with them, when it came to a we were told it was for investors only as they wanted us to stay on as tenants but the very first viewing the person wanted to buy the property outright and wasn't told it was for investors only, it only gets worse after that viewing trying to be booked without the 24 hours notice legally required being told it was one viewing but being a block viewing, on at least 5 occasions having to do the viewing ourselves as Ammir didn't turn and couldn't even call us to thank us for doing the viewing (he was getting payed and the commission for this property not us) , I finally had enough of this after a viewing he had booked at a time at half 5 we had rang him to see what was going on as we were going out at 6 and his response was you didn't tell me you weren't going out at 6 (sorry you don't rule our lifes) again stating the 24 hours for viewing he still tired to book them for the same day at times he knew we were at work, finally shot of this awful company and I'd advise anyone else to steer well clear, they are only bothered about buyers and sellers as that is where they get the commission from tenants are scum to them and don't look after at all, PLEASE AVOID AT ALL COSTS
John · 9 November 2023
★★★★★ 5/5
GoogleHad a delightful experience with Imperial Properties when buying my first home and would definitely recommend for someone who is looking for a home in Telford. I could not thank the team enough.
James · 12 August 2024
Agent replied · 8 November 2024
Hi James, thank you for our five star review. Hope you enjoy your first home. Many Thanks Admin Team.
★★★★★ 1/5
GooglePlease avoid this agent at all cost they fail to call you back on time I waited over 5 days for them to reply to my email. Had to call them again. Would not change photos. Terrible, Terrible agent.
Gary · 9 November 2023
Agent replied · 8 November 2024
Hi Gary, Thank you for your 1 star. We have always responded rapidly even when you asked us to join your tenant whatsapp group (sending messages out of hours)
Reference the photos we conducted professional photography at a cost of £100 paid by Imperial Properties. You now want further photos taking. Please can you confirm when you are paying the invoice we have sent to remove the property from the market? Unfortunately we don't take Klarna or PayPal pay in 3. (£195.00)
Many Thanks
Admin Team
★★★★★ 1/5
TrustpilotReceived a call about my ‘enquiry’.
Received a call about my ‘enquiry’.. have enquired about lots of properties to different agents and didn’t explain which one in relation to. Asked about budget and areas of interest and rudely informed me we won’t find any properties in those areas with that budget. When I explained we’ve seen some within budget under offer, he said, well there you go, they go straight away’and hung up! I have blocked number as I will never deal with a company who employ such rude, unprofessional and demotivated employees
C · 31 January 2023
★★★★★ 1/5
GoogleProperty gets rotten on their books, they simply do not know how to sell
Ad · 8 June 2024
Agent replied · 8 November 2024
Hi Ad R, thank you for your recent review. May we ask which property Vendor you are as we do not have your details on our system. Do you have the correct agent? Or is this a FALSE review.
Many Thanks
Admin Team
Email: admin@imperialproperties.co.uk
★★★★★ 5/5
TrustpilotI would like to say a big thank you to…
I would like to say a big thank you to Stuart at Imperial for helping us find the property for us, he was easy to talk to and helped us alot by finding us our house.
T · 10 September 2018
★★★★★ 1/5
YellProbably the worst ever
Critical: Professionalism, QualitySave yourselves the anger and frustrationSave yourselves the anger and frustration. I will be contacting the landlord regarding the absolute horrendous unprofessional behavior of this sham outfit. I have been told a complete pack of lies that they now blame Freya for ''ex-employee'' that never informed me that the house we signed a 12-month contract for was on the market which they have broken agreements on for viewing for. Imperial properties believe that they can swan in and out of my home while invading our privacy when they please themselves by threatening to use a set of keys and by not abiding by prior arrangements of 48 hours, often requesting viewings in only a few hours, Imperial properties believe they can ''CHANGE'' set arrangements whenever they see fit No, No, No it will not be tolerated under any circumstances. and neither will threats of intimidation. Just Avoid Avoid and take no notice of the liar Chris that cant sleep straight
JamesFinnegan · 10 June 2020
★★★★★ 1/5
YellDreadful
Under 5 year old with mother 2 years no problems then rats coming into the property mould for months delt with poorly 3 months to fix a fire alarm, didn’t wish to renew tenancy gave 1 month to to get out, As long as rents paid they don’t care what state the house is or the health issues they can cause, lovely unless you need something sorted then they will speak to you badly
AlexandraD-61 · 14 May 2021
★★★★★ 5/5
TrustpilotBest Estate Agent and Letting Agent in Telford
We used Imperial Properties to sell our rental property, having unsuccessfully tried other estate agents in the Telford area. The quality of service you receive from Imperial is on a different level. They are very proactive seeking out potential purchasers as opposed to putting your property on the internet and sitting back. We were advised and updated at all stages in a flawless service. We also used them to find a tenant for our house and I can only say they addressed this with the same efficiency, finding a really good tenant after a thorough assessment process. Excellent - Thank you.
John · 10 April 2019
★★★★★ 5/5
TrustpilotBest Estate Agent and Letting Agent in Telford
We used Imperial Properties to sell our rental property, having unsuccessfully tried other estate agents in the Telford area. The quality of service you receive from Imperial is on a different level. They are very proactive seeking out potential purchasers as opposed to putting your property on the internet and sitting back. We were advised and updated at all stages in a flawless service. We also used them to find a tenant for our house and I can only say they addressed this with the same efficiency, finding a really good tenant after a thorough assessment process. Excellent - Thank you.
John · 10 April 2019
★★★★★ 5/5
TrustpilotI would like to say that imperial…
I would like to say that imperial properties have done a fantastic job on selling my property in Telford.Was approached by Stuart Howell, very easy to talk to and never gave me any false information alway kept it professional and to the point! He generated loads of viewing and got me a great deal for my property! Which I thank him for his hard work.Also another staff member Amanda Green who alway kept me in the loop on the sale progression and was very reassuring that everything was moving in the right direction! This has to be the best estate agent in Telford if not Shropshire. Well done guys and thank you so much for your assistance!
Sunny · 15 August 2018
★★★★★ 1/5
TrustpilotI honestly done know where to start…
I honestly done know where to start with Imperial Properties and how many problems we had with them and the list is endless. I know I won't ever rent through them again for sure and I highly wouldn't recommend them to anyone. They are extremely unreliable, Rude and say they will call back and never do and it only gets sorted when you have to call back once an hour everyday till they take action....when it's finally sorted it's actually months later. It's appauling that they are meant to be professional and reliable but we couldn't wait to move because of them. Not to forget they left us waiting for an appointment in the sun at our old house with our son for two hours to be told they aren't meeting us there. So far we have been living in our house a month and Harwood the new estate agents have been excellent and I'd highly recommended them instead. Take advice if you don't want to be disappointed.
Ronny11x · 2 July 2018
★★★★★ 5/5
TrustpilotI was very pleased with the properties…
I was very pleased with the properties I was presented with and Stuart was very professional and also friendly which made the whole process much easier. Highly reccomend Imperial.
Patricia · 30 July 2018
★★★★★ 5/5
GoogleI recently obtained the lease on a property through Chris at Imperial properties. The process was straightforward and relatively quick. Highly recommended 👌 …
Rob · 10 December 2024
★★★★★ 1/5
GoogleThis is the worst estate agent I have ever seen. They caused me losing plenty of money and so long time while lying about a tenant situation. If I will give advice to anyone, will be just keep away from these people.
Moustafa · 9 November 2023
★★★★★ 5/5
TrustpilotThis is the third time using Imperial
This is the third time I have used Imperial Properties to find a tenant for a property. Each time I use them I get a high level of professionalism, from taking my instructions, finding suitable tenants, viewings and completing checks in a timely way. I have been happy with every step of the process and would not hesitate to recommend them to others. Thank you again Chris and all the team.
Clare · 11 March 2019
★★★★★ 5/5
TrustpilotBrilliant!
Brilliant service and everything was made to be so easy. Would recommend to others. Sam was so helpful and in regular contact throughout
Scott · 30 July 2018
★★★★★ 5/5
TrustpilotAmazing company
Absolutely amazing company with wonderful staff, despite me being very picky they regularly called offering me viewings for different properties. They didnt give up, and showed me all types of properties so me and them could fully understand what i was actually after from a property. I will definitely be using them again in the future. Much more helpful and procative than any other estate agents I've used.
Amy · 9 July 2019
★★★★★ 1/5
TrustpilotChildish for a Letting Agency
Rented of them for a year, they hide hidden bills in their contract and tell you that it's your job to find them if you want to change them. which seems very unethical.
George · 4 August 2020
Agent replied · 22 July 2025
Hi George,
Which property did you rent for over 12 months? As we have searched on our 'Tenant' database and no name matches to it for 'George Whalley' was it in your name? etc.
Many Thanks Admin Team.
★★★★★ 5/5
TrustpilotAmir is a top man nothing is to much…
Amir is a top man nothing is to much trouble highly recommend
Betty · 8 June 2021
★★★★★ 1/5
GoogleEstate agent didnt even turn up, told me to look inside other other new build houses when people live in them, useless, didnt know which house was for sale, ended up talking to the developer themself, bypassing these, dont go with these guys, getting paid to do nothing
Andy · 9 November 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
