Imperial Properties Telford and Wrekin reviews

★★★★★ 5/5

Google

I have had a really good experience so far with Imperial Properties. I have dealt with Chris from start to finish. Chris has been prompt in his responses and has been helpful with answering questions and ensuring I’m happy with the property. Although not many questions needed to be asked as a lot of helpful information was provided when viewing the property. Upon moving in the property was clean and smelled fresh, there was some unexpected 8 legged tenants in a few corners but that’s to be expected in an empty property. Nothing a quick hoover won’t fix. All white goods cleaned extremely well including the oven which is nice to see. All sanitary ware equally cleaned to a high standard, and no grout needing to be refreshed. Having rented in the past with different agents and felt the need to deep clean a property before moving in, it was a breath of fresh air to just be able to start moving items in and not think about cleaning. I even noticed small things like beads of fresh caulk in some areas which was a nice touch to help keep the property from looking tired. No issues as of yet, but I’m hopeful that should any issues arise they are dealt with just as promptly and efficiently.

Jamie · 8 June 2024

★★★★★ 5/5

Google

Ted Kent represented my son Gary Wegner and myself, Sandra Woodward in the purchase of 50, Wigmores. Gary has now moved into the property. Ted helped and supported us to his very best ability to try to make the experience go as well as he could. Its a very long-winded process to buy a house these days, unnecessarily so. But, Ted made the sale easier and tried to speed things up for us, so thank you very much Ted. Your help was much appreciated. Very best wishes, Sandra Woodward and Gary Wegner

Sandra · 6 August 2025

★★★★★ 5/5

Google

Me and my fiancé are first time buyers and work long shifts. We were able to book a viewing for a property on a Monday for the following Tuesday evening. Ted Kent showed us around the property and made us feel relaxed and reassured. He had great knowledge of the surrounding area and the current housing market. Ted made sure to follow up with us Promptly and consistently, without making us feel suffocated. He was extremely punctual, reliable and professional but easy to talk to and was dedicated to answering any of our questions. By far one of the best house viewings we’ve had and he deserves recognition for his dedication and consistency.

Katie · 15 July 2025

★★★★★ 5/5

Google

Ted was incredibly professional and fully committed to helping me find my new home. He was always thoroughly prepared for every viewing, patiently answered all my questions, and provided excellent advice at every step. His passion and deep knowledge of the property market made the entire process much easier and enjoyable. I highly recommend Ted to anyone looking for a reliable, competent, and dedicated real estate agent.

Anita · 18 August 2025

★★★★★ 5/5

Google

Ted went and above and beyond doing countless viewings until he got me a buyer, keeping me informed all the way. The sale was complicated and he was patient throughout as well as helping to liaise between parties. Thank you for your professionalism, would recommend.

Lucy · 12 August 2024

★★★★★ 1/5

Trustpilot

Tried to book a viewing.competely…

Tried to book a viewing.competely fobbed off all day.spoke to someone called Chris who did nothing but shout at me.he was rude and arrogant. I rang at 9am and was told the person dealing with the property would be in at 10 am.rang at 10am.no person in the office. They took my number .I was told I would be rung back.never happened. Rung again. That was when I spoke to Chris. Who shouted at me and was very rude.no way to run a lettings agency. Absolutely disgusting.

Skeeter · 8 March 2021

★★★★★ 5/5

Google

Very professional with the way I was attended to. No delays in responding and the whole process was quick, swift and made easy thanks to Chris Oregan who ensured that I was ready to move in on the agreed day. I will definitely recommend

Idorenyin · 9 August 2025

★★★★★ 1/5

Google

We had 2 properties managed by Imperial Properties for around 14 years. We live overseas and had to trust they were looking after the properties while we were away .... big mistake!! Initially tenants were only given 6 months lease even though we wanted long term tenants in the properties...... this meant every 6 months we were paying a 'finders fee of a months rent as well as management fees.....lining their pockets at our expense. When we did get long term tenants the routine inspections dwindled as did the reports and photo evidence the properties were in a good state of repair.... Covid was no-one's friend especially landlords. With a tenant regularly falling behind with rent payments, we had no notice from them this was happening, I was constantly having to chase imperial to find out what was the problem. This highlighted another issue with them ..... don't try emailing the 'accounts department' ...... the auto response was 'we will get back to you within 24 hours or call to speak to us'........ I am still waiting replies ...... by email from them ............... when I did call long distance I was told they don't take personal calls!!..... it seems they don't read emails either! When we wanted to sell the properties after tenants had eventually vacated them as we hadn't engaged them to sell them they immediately lost interest. I am still waiting for an exit report and photographs from both houses that I was told would be done.................. the first house was a mess.........the tenants had painted the woodwork to tidy it up but had gone over all the grease and grime without wiping or preparing the surfaces. Imperial simply wiped their hands of it... and this was only the beginning of problems with it. The second house wasn't much better state..... the last months rent wasn't paid to us. After multiple emails , requesting to know whether the tenants had actually paid it , none of which were either actioned or responded to , I ended up engaging my solicitor to help sort it out..... funny what the threat of court does to you! I could go on for much longer but I think you get my drift .... I cant talk for tenants, but as a landlord, I would steer clear of Imperial. We took back the final house Jan 1st this year. Chris and Karen did not respond to any emails..... I rang one day (from Australia) and caught Karen by surprise when she answered.......... she told me she didn't deal with the rent I needed to speak to the accounts department...who won't take personal calls I reminded her. We put so much trust in this company................please take heed and learn from our mistakes. No stars for this company at all.... but I have had to give it one so I could post this review!!!!!!

Cath · 9 November 2023

★★★★★ 1/5

Trustpilot

Mary is lousy human to work with when…

Mary is lousy human to work with when it has to renting an apartment she takes your money asks in emails how you can work together in a payment arrangements but still follows through with evictions with the courts, daughter was in the hospital having emergency c section her significant other gets call she is at their residence with a sheriff and literally has locks changed wouldn't work with them on what was a good day to get their belongings even though she asked what day is convenient for them then says oh where not open this day and says Monday expecting them to get help while in the hospital on a last minute notice cause apparently their help don't work on Mondays, so like I said it's about the property management not the renters THEY DO NOT WORK WITH YOU EVEN THOUGH THEY STATE IN EMAILS WHAT KIND OF PAYMENT ARRANGEMENT CAN YOU DO!!!

LoriAnne · 18 July 2023

★★★★★ 1/5

Google

Response to my previous comment. Brand new property....with life wire hanging downstairs, covered up hole on the bathroom door. Water pouring through the kitchen spot light, from unsecured bath. None of the spot lights had a protective cover, so one spark would be enough to cause the fire. Radiator fallen of the wall. Not mention the whole agency team and dealing with any issues, wrong contracts, maintenance issues even giving the key back came with a rude unnecessary comment. Well done I can definitely rank you the worse. As I can see more people think the same.

Anna · 8 June 2024

★★★★★ 5/5

Google

Ted was on the ball right to the end. Great communication and very professional. 5 star service. Thank you.

Mike · 3 September 2025

★★★★★ 5/5

Google

Excellent service from Chris and Callum at Imperial Properties. Enquiries were dealt with professionally and swiftly. Highly recommended.

Jatinder · 25 August 2025

★★★★★ 5/5

Google

In reference to Chris Oregan who works for Imperial Properties. He made our move to a new rental property as smooth as possible and was easily contactable when issues arose. Even when there was a mix up with moving in dates he escalated this and fixed the problem, which relieved a lot of stress from my side of things. I can’t thank him enough and I wish him all the best. Hopefully this level of communication with Imperial Properties continues.

Gareth · 16 March 2025

★★★★★ 1/5

Google

Worst experience. Moved into a flat had to wait weeks for a shower to be fixed. Had no place for a washing machine to be fitted also had to wait weeks for someone to come out and knock the only kitchen unit I had out for my washing machine. Once moved out he charged me for flea fumigation (£545) when I never had pets… Never sent an invoice of proof of the flea fumigation when asked 5 times. I should of read the reviews before moving into the flat…

Jordon · 22 February 2025

★★★★★ 5/5

Google

We have dealt with Imperial Properties over the past few weeks whilst looking for our next property. We found them very informative and they were always able to arrange viewings that worked for us. Ted Kent who did a recent viewing of a property we liked, answered all the questions we asked about the property and was polite and professional.

Julie · 8 June 2024

★★★★★ 5/5

Trustpilot

Highly recommend Imperial

From start to the finish we have received an amazing service from Imperial. Everything has been managed for us to help aid the sale & progress of our home. All viewings were managed by sales team, which was very helpful. The after-sales team have been out of this world and managed to keep us sane during the difficult & stressful times, this was down to managing solicitors & buyers and going above & beyond at times to help us. Communications were excellent and regular.

Rob · 25 March 2019

★★★★★ 4/5

Trustpilot

We just completed a mortgage sale…

We just completed a mortgage sale today. The agent Harry was very helpful especially in dealing with in getting our house done and sorted.

Jacqueline · 11 February 2025

★★★★★ 1/5

Google

I honestly done know where to start with Imperial Properties and how many problems we had with them, I know I won't ever rent through them again for sure and I highly wouldn't recommend them to anyone. They are extremely unreliable, Rude and say they will call back and never do as there is never anyone in from the lettings team and it only gets sorted when you have to call back once an hour everyday till they take action....when it's finally sorted it's actually months later. It's appauling that they are meant to be professional and reliable but we couldn't wait to move because of them. Not to forget they left us waiting for an appointment in the sun at our old house with our son for two hours to be told they aren't meeting us there. So far we have been living in our house a month and Harwood the new estate agents have been excellent and I'd highly recommended them instead. Take advice if you don't want to be disappointed and have ongoing problems with them. There is such a long list of things I'd complain about from them.

Kiera · 10 November 2018

★★★★★ 5/5

Trustpilot

From initial viewings with Amir to then…

From initial viewings with Amir to then have Amanda on board to support purchase was absolutely wonderful. Also spoke with Chris and Richard who again were helpful (apologies if missed anyone) all were very professional.All conversations were meaningful and all questions were answered and queries followed through very quickly. Calls always returned. Throughout the whole process of buying we were constantly kept in the loop.Amanda was on speed dial due to complexity of process for which I am extremely grateful. She went above all expectations which emphasised the poor support I received from estate agents selling our property, and also our Solicitors.Whilst waiting for monies to be received, keys to be obtained, welcomed me to wait in their office along with dog and tortoise!From my experience I would definitely recommend.

Ann · 14 August 2018

★★★★★ 5/5

Trustpilot

Imperial Properties!

Imperial Properties!Best agency I had dealings with Spoke with Stuart and Amir, Stuart was able to do some research (while I was on the phone speaking with him) on all the questions I had about the area and the houses.Amir was able adjust his plans in a way that he was able to show us the houses at the best time for us.Everything from start to end was planned well, conversations were meaningful and were not a waste of time. They were able to take the criticism about the houses with responses that were not there to sweeten us up, but to show that they understand our concerns and they can address them accordingly. Everyone cared about us, not like with other agencies where we couldn't see the passion in the workers.

Sander · 30 July 2018

★★★★★ 1/5

Yell

Worst agents ever!

This is the worse letting agency I have ever dealt with! I would not advise any landlord to deal with them. I could write pages and pages of all the issues that unfortunately I have had to deal with whilst they “managed” my properties in Telford. They get their money and they won’t do their job putting landlords in very difficult and stressing situations. I am still wondering what exactly I paid for! Managing the letting agents was far more time consuming and stressful than managing the properties would have been. To make things worse, as the Letting Agency is not registered with any professional body there is no external organisation that would deal with any of the complains which leaves landlords extremely unprotected. No matter how many complains you send them, they won’t deal with them. It has taken me more than three months for them to refund £209 which they owed me from a particular deposit!! Why would I have to chase for this payment to be made for months and months? Why do they feel they have the right to not make the payment? Why do they feel they have the right to ignore emails and letters?? Anyway, thanks Chris for finally transferring my £209 after four months and without even apologising for your incompetence and rudeness. Unfortunately I still have many more issues to resolve with them. I wished I had never ever let them have any of my houses in their books!

EmmaTb · 29 July 2014

★★★★★ 1/5

Yell

Worst agency in Telford

Strongly advice to avoid this agency at all cost.Rude team from the beginning till the end.Answering the call or sending maintenance was an inconvenience.£50 in debt on electric meter for arrival taken ages to sort out.As been told new, fully refurbished, forgot to mention botched ends and massive patched hole in the bathroom door.Unsecured bath, leaking through the ceiling spot light to the kitchen.One of the window in the leaving room won't open.Having many electrical issues, water leaks, radiator came of the wall.No hot water or heating for days until they decided to organise the maintenance.Boiler leaking, loosing pressure all the time.Life wire hanging of the wall, no fire cover on spot lights.Forgetting to send contract or sending the wrong ones, zero organisation.Handing the keys over happening outside the agency building, clearly not a great impression.Be aware.

MarieM-519 · 27 April 2024

★★★★★ 1/5

Trustpilot

Save yourselves the anger and frustration

Save yourselves the anger and frustration. I will be contacting the landlord regarding the absolute horrendous unprofessional behavior of this sham outfit. I have been told a complete pack of lies that they now blame Freya for ''ex-employee'' that never informed me that the house we signed a 12-month contract for was on the market which they have broken agreements on for viewing for. Imperial properties believe that they can swan in and out of my home while invading our privacy when they please themselves by threatening to use a set of keys and by not abiding by prior arrangements of 48 hours, often requesting viewings in only a few hours, Imperial properties believe they can ''CHANGE'' set arrangements whenever they see fit No, No, No it will not be tolerated under any circumstances. and neither will threats of intimidation. I will contact the landlord and then deliberate whether I have a case for harassment with a view to a small claims procedure. Lies after lies after lies from a company that has no right to even be in the business let alone any ''BUSINESS'' that has not even updated their previous business address 13 Church Street in 9 months. I have now blocked the office number and Amir's number thereby instructing Imperial that they will have to make appointments ''48 HOURS'' prior to their clients wanting to view the property via ''EMAIL ONLY TO THE LANDLORD'' I'm completely done trying to be professional with Imperial working under the guise of estate agents which they certainly have tainted the name of, they now even now expect me to sell the property for them by showing prospective buyers around. AVOID! AVOID! AVOID!

James · 9 June 2020

★★★★★ 1/5

Trustpilot

Rudest agency I've ever dealt with.

I phoned up today, to express interest in a property, and the man I spoke to was so blunt with me from the very beginning. I asked if the property I was interested in was still available, giving him the details, and he responded harshly, interrupting saying "You can't have a viewing, there are tenants there". Now, I never asked for a viewing, He just jumped to his own conclusions. What I said after was, "I would like to put a deposit down, without a viewing, because I understand that viewings aren't currently possible at the moment". To which he responded, "No, I can't do that because there are tenants, and I can't do a viewing". Once again, jumping to conclusions and disregarding everything I had just said.

Lucy · 17 April 2020