Trusted Agent profile · Telford and Wrekin
★★★★★
456 reviews across 2 platforms
56 Southwater Arcade, Town Centre, Telford, TF3 4DE, Telford and Wrekin, TF3 4DE
DB Roberts's office in Telford and Wrekin, at 56 Southwater Arcade, is rated 4.7 out of 5 across 456 reviews on two platforms, including 175 Google reviews rated 4.8.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service! I chose to go with DB Roberts for the sale of my property. My house received numerous offers at asking price and above after just 4 days! Charlie and Stephanie kept me updated and offered superb advice. I can't recommend them highly enough!
5/5
GoogleHuge thankyou to Rebecca & Sue at DB Roberts. From the start of this journey they have been helpful, friendly & professional. I have felt taken care of & in good hands & want to say how grateful I am for all your help. In particular, phone calls & queries are always answered and returned making for a stress free smooth process.. A really inviting and professional service all round. Thank you so much.
Thank you so much for your kind words. It was a pleasure to help you throughout your journey, and we're delighted to hear that you felt supported every step of the way. Rebecca and Sue will be especially pleased to know their help made the process as stress-free as possible. We appreciate you taking the time to share your experience and thank you for choosing DB Roberts. Wishing you all the very best for the future.
5/5
GoogleRebecca was very professional and helpful.
Thank you for your kind review! We're glad to hear Rebekah provided a professional and helpful service, we will make sure to pass your kind words on to her!
5/5
TrustpilotDB Roberts & Partners 100% the best
DB Roberts & Partners is the first agency to provide an application for tenants where complaints about the property can be made, and with 100% involvement of agencies that do everything possible to resolve the complaint as quickly as possible. Nicole Stiller is one of the agents who personally solved my complaint in one day and not just once but every time I had a problem, so therefore the agency is a top one and there are wonderful and helpful agents. Thank you from the bottom of my heart and I wish the agency to prosper more and more.😊
Thank you so much for your wonderful feedback! We'll pass on your kind words to Nicole and the rest of the team.
5/5
Trustpilotprompt and effective
Effective and informed day to day management with sound practical advice when issues arise. Response is always prompt and always helpful. Impressed with Bethany's attention to detail.
Thanks for the review Linda! It's great to hear you're happy with our Property Management and we'll be sure to pass your thanks to Bethany for her hard work.
5/5
TrustpilotRental - when the tenancy isn't working
Like insurance, you only know how good a Letting Agent is when there is a problem with the tenancy. Have rented the same property via DB Roberts for nearly 20 years with few problems with changeovers, etc. Sadly the last tenant didn't fulfil the obligations of their agreement, including non-payment of rent. DB Roberts were extremely thorough with their paperwork and dealing with the tenant. They also arranged the flat clean-up and refurbishment, in a very short window, so that the property could be returned to the market within 10-days. As a private landlord, this took a huge amount of the stress away. Would suggest any landlords strongly consider take out the rent guarantee and insurance, as getting property returned is only getting more complex
Thank you for sharing your experience as a long term landlord with DB Roberts. We appreciate your trust in us over the past 20 years and look forward to continuing to support you with your rental property needs.
5/5
TrustpilotNicole is always friendly and polite
Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required.Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner.This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.
Thank you for sharing your positive experience with Nicole! We'll be sure to pass along your kind words to Nicole and the team.
5/5
TrustpilotClaire is very knowledgeable about the…
Claire is very knowledgeable about the marker and offers information about that. She knows how to present a property and also knows who is the landlord and what they expect from future tenants. Great service.
5/5
GoogleFrom start to finish the process of selling our house has been smooth and stress free. As someone who’s never done it before, everyone at DB Roberts has answered all my questions without judgement and Steph has kept me in the loop throughout. I highly recommend them to anyone and everyone.
Thank you for your kind words. We are so happy to hear our team provided a stress free and positive service! Thank you for your recommendation and for choosing DB Roberts!
5/5
GoogleHave spoken to Rhys many times by phone and he has always been able to answer our queries. Finally got to meet him in person today at our viewing and as before he was very professional. Definitely a credit to the team.
Thank you so much for your fantastic feedback! We’re delighted to hear that Rhys has been able to help with your queries and provide such a professional service, both over the phone and in person. We’ll be sure to pass your kind comments on to Rhys, he’ll be thrilled to know that he’s been a credit to the team. Thank you for choosing DB Roberts!
5/5
GoogleWe've been extremely happy with the service we have received from the whole team at DB Roberts. They have been professional, friendly and supportive from start to finish. Selling a house can be very stressful but they have made the process as smooth as possible.
Thank you for your review! We are so happy to hear we made your experience run smoothly whilst supporting you throughout the process! Thank you for choosing DB Roberts!
5/5
TrustpilotHouse Sale
Adam was able to smoothly walk my Nan through her sale and achieved the asking price within just 3 days of the house being put up online. Adam spent time explaining everything calming and effectively to my Nan who by her own admission doesn’t understand the process and Adam since the sale has taken it upon himself to assist my Nan with dealing with Solicitor whilst I live so far away.
Thank you for sharing your experience with Adam! Your feedback is greatly appreciated, and we're here to assist your Nan every step of the way. Please don't hesitate to reach out if there's anything else we can do for you both!
5/5
TrustpilotI just want to thank Josh for his…
I just want to thank Josh for his brilliant help! He was really helpful with my enquiry about a property. He was professional and quick to answer my questions. Thank you the excellent service!
1/5
TrustpilotDo not recommend!
Our experience with DB Roberts was very disappointing to say the least. Alarm bells started ringing when the valuers insisted on marketing the property too high; I gave the benefit of the doubt with this but it quickly became evident that the price was too high when I didn't have a single viewing for a month. Once I reduced the property price, I sold only for the buyer to pull out after 6 weeks. The buyer pulled out via email and DB Roberts failed to communicate this with us for a number of days. Once the house was put back on the market; we received some viewings. However, each time DB Roberts told us the viewers were proceedable; we later found out they were not! The final straw was when DB Roberts booked in a couple to look round our property; initially telling me they were proceedable and had sold their property? When chatting to the couple, they said they were homeless and didn't know what an agreement in principle was. We felt we were constantly being lied to all the time with DB Roberts. Needless to say, we marketed the property with another agent who sold it in 5 days and eventually completed. I would NOT recommended DB Roberts to anyone!
5/5
GoogleStaff at DB Roberts were friendly always there to help. I was kept informed and any help I needed, nothing was too much trouble. Although things didn't go smoothly at times they took the stress away from me and sorted it out.
Thank you for your kind review! We're delighted to hear that our staff were friendly, kept you informed, and sorted out any issues. Thank you for choosing DB Roberts!
5/5
GoogleVery friendly helpful staff who keep you up to date. Good communication and always ready to try to provide an answer to your questions and to help you through the process. Great all around service, would recommend.
Thank you much for a lovely review! We are delighted to hear our team were very friendly and were always ready to help. Thank you for your recommendation and for choosing DB Roberts!
5/5
TrustpilotDB Roberts manage one of my properties…
DB Roberts manage one of my properties and the service has been professional and reliable. Communication through the app is polite and clear, and queries are usually responded to within a day or two. Bethany has been helpful and implements instructions promptly. Overall, a straightforward and efficient management service.
5/5
TrustpilotNicole Stiller has been dealing with my…
Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and its been a great experience from start to finish. Nicole has always remained professional and polite in any dealings I have had with her.
5/5
GoogleFrom start to finish when selling my house DB Roberts provided a fantastic service. Their communication was much appreciated, keeping me fully updated every step of the way. Steph and the entire team are amazing - thank you all!
Thank you for your review! We are glad to hear we provided fantastic service and communication throughout. We will pass your kind words on to Steph and the team, thank you for choosing DB Roberts!
5/5
GoogleGreat estate agents!! We’ve sold and brought from them. Professional and great communication. Special mention to Steph and Jo who have been fabulous throughout.
Thank you Kim. It’s great to hear that you’ve had such a positive experience both buying and selling with us. Steph and Jo will be delighted to know their help and communication made a difference.
5/5
TrustpilotLettings
I have dealt with DB Roberts several times to let private rental properties. On this particular occasion I dealt with Megan Hickling who was fantastic is keeping me updated with the whole process and keeping it as simple as possible. Thanks to the whole team there!
5/5
GoogleExcellent service from DB Roberts. Property was marketed in quick time. Personal service from Kristie was above and beyond. Great estate agents, highly recommended.
Thank you for your kind words James. It’s great to hear you were happy with the speedy marketing of your property and the service from Kristie. Congratulations on accepting an offer!
5/5
GoogleMy experience with DB Roberts has been excellent, particularly the service I have received from Charlie. Regular contact from him checking up on us, following through on commitments and always being polite, kind and professional.
Thank you Kate for your review. We are so happy to hear your experience has been excellent and Charlie provided a professional and positive service, we will be sure to pass your kind words on!
5/5
Googlenick dawe has been so supportative, dealing with our probate sale, he explains everything in detail, thus making the process easier. He is friendly and approachable we had alot of help from all db roberts staff through to the sale of our property
Thank you Heather for your kind words. We’re so pleased to hear that Nick has been supportive and helped make the process easier for you. Your feedback means a lot and we’ll be sure to share your lovely comments with him and the rest of our Telford team.
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