Trusted Agent profile · Telford and Wrekin
★★★★★
456 reviews across 2 platforms
56 Southwater Arcade, Town Centre, Telford, TF3 4DE, Telford and Wrekin, TF3 4DE
DB Roberts's office in Telford and Wrekin, at 56 Southwater Arcade, is rated 4.7 out of 5 across 456 reviews on two platforms, including 175 Google reviews rated 4.8.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
TrustpilotSo pleased with the process from start…
So pleased with the process from start to finish, exceptional customer service and communication, especially from Joshua May and also Sam Garbett who have both been remarkable throughout and made this process as least stressful as it possibly could have been. I hope to work with Joshua, Sam and the whole team again for any of my future purchases
5/5
GoogleIt’s very good service very good people. Absolutely fast service well service thank you 🤩 …
5/5
GoogleGreat service helpful and provided the details i required unlike many estate agents
5/5
TrustpilotAlways someone available to speak to you
Could always phone and speak to someone who knew the details of the property I was selling, got regular email updates, requests for advice were timely and appropriate, appointments were always on time, was confident they would do a good job showing prospective buyers around, very happy with the brochure produced and all the staff that I met/spoke to.
1/5
TrustpilotZero Comms
these jokers never call you back when they arrange to two days of promising to call and ive had to call them to be told you will be called back later in the day no calls so ring againto be told im on my own in the office call back will happen before 515pm today no call so i ring back another person answers and says hold on i will get so and so then to be told we will call in the morning bad bad service
1/5
TrustpilotWHAT A JOKE
Worst company ever if your thinking of selling or have had a offer accepted please go to another company this is by far the worst ever experience me and my partner have ever been faced…they do not honestly communicate between seller and buyer they have the worst staff that lie constantly. I would never ever recommend them to anyone ever. They have wasted 4 months of our time lying to us making us wait a further two weeks saying the seller will do a report which was required and on top of that they have basically said you can do a the report but we are putting the property back on the market how does that even make any sense? very poor customer service talk about being unethical? we have been nothing but honest with them. I’m furious to be honest and then they have the audacity to say there is a language barrier problem with the seller lol that is not our problem they should get a translator then if that’s the case…we’ve done hard credit searches twice which affects us not them…I never once received a call off a manager and we was kept in the dark… I think they are in the business for wasting peoples time and conning people just for financial gain or commission don’t waste your time with them. They should be on a wind up page on YouTube because they’re an absolute JOKE!
5/5
TrustpilotTia Scott who I’ve been dealing with…
Tia Scott who I’ve been dealing with about my property has been really good with me! After finding tenants and keeping me in the loop about everything that’s going on. Communicating and keeping me inform about the tenants too!Tia Scott Thankyou again You’ve been incredible!👍
5/5
TrustpilotToilet blocked
I received a call to say there was an issue with a blockage within the building caused by an outside pipe.Bethany at DB Roberts kept me informed and up to date. Getting in touch with contractors to get the problem sorted quickly and efficiently.Thank you for dealing with the problem and liaising with the tenants.
1/5
TrustpilotNot a chance in hell
We decided to sell our house a few months back and invited DB Roberts to give a valuation. They gave a very low valuation based old sales figures of other houses in the area (some up to 3 years old sales). Of the 3 valuations theirs's was 20 thousand lower than the other 2 valuation, that not being bad enough but the woman that came out was very pushy saying you wont get better, and you need to list now. We ended up sell within 2 hours of the house coming to market and at 25 thousand pound more than their valuation (Full asking price). It felt that Roberts were just interested in a quick flip at our expense. Wouldnt every approach them again. We sold through Manleys who were, courteous, proactive and yes sightly more expensive but worth the extra.
5/5
TrustpilotD B Roberts Lettings: Landlord Recommendation
D B Roberts have managed two rental properties for me in Cannock and Norton Canes, Staffordshire for a number of years. The lettings department have always been professional, friendly and responsive to any issues. The team has also provided me with advice on my properties (e.g., insurance options and legal issues). Highly recommended.
5/5
TrustpilotSale of residential mobile home
Efficient and professional throughout all stages of contact. It felt as though the team were interested in what we were selling and then passed their interest over to prospective purchasers culminating in many viewings. This experience was over a period of time not over just one day
5/5
TrustpilotClaudie was most helpful.really good…
Claudie was most helpful.really good customer service
5/5
TrustpilotGreat service
Delt with by AdamExcellent communicationProfessional serviceHelped me find the right home through great product knowledge and recommendation
Thank you for your feedback regarding Adam's service!
5/5
GoogleWe are currently in the process of buying our first home and have been very impressed with the Sales team, especially Sasha. Thank you!
5/5
GoogleSasha has been brilliant throughout. They keep you informed all the way, always on the end of the phone if you need anything.
5/5
GoogleAll the staff we dealt with were very helpful, professional and kept us informed throughout.
Thank you for sharing your experience, we appreciate your feedback!
5/5
TrustpilotHappy customer
Very positive experience from start to finish. The staff at db roberts in stafford were helpful, polite and kept me informed throughout the whole process of selling my property.
1/5
TrustpilotThis story goes back to pre 1st…
This story goes back to pre 1st lockdown.Listed my house with them last year, they sent round several waste-of-time viewers who had no intension of buying. After about 10 weeks we got an offer, then we went into lockdown. I asked them several times for an update, they said everything was on track, nothing to worry about, but they refused to put the SOLD board up saying it's not something they do, alarm bells are now ringing. Other local DB Roberts properties had SOLD signs up. Again further updates, everything was fine and on-track, but still no SOLD board. Then as I predicted, the day lockdown ended, they told me the buyers pulled out, I believe they pulled out long before, but didn't tell me in order to stop me going with another agent mid-lockdown. I immediately sacked them and went with another agent and the house sold in four days. DB Roberts were insistent that I cannot relist my house with another agent due to the terms of the contract, which was worthless as they also promised to provide a professional service, so they were in breach of contract anyway. 12 months on, we've been in our new house for a while now. Yesterday I got a call from DB Roberts saying someone wants to view my property - eh, we've been moved out for nearly 12 months. I just hung up on them as I couldn't be bothered dealing with their incompetence. I got an email, saying we got cut-off, we didn't I hung up. I checked their website and Rightmove and low-and-behold, they had relisted my old property and started arranging viewings. I contacted the current owners and they confirmed it is not for sale.So DB Roberts relisted my old property and contacted me to arrange viewings when I don't even own the property nor is it for sale.Their incompetence has found a new level, plus they may be in breach of the DPA.
1/5
TrustpilotAppalling service
I am still waiting to complete on my property sale, 6 months down the line. I have a cash buyer, there is no chain and the property has been empty for 10 months. I have never experienced such consistently poor customer service. I receive no emails or calls from the conveyancer, even after multiple requests. Nothing is ever done by them unless I get on the phone and complain, nag and push. My personal conveyancer is never available so I have to speak to a different member of the team, and he never returns my calls. He didn’t even keep the initial introductory interview, or apologise for his rudeness! The quote I was given for the conveyancing has doubled, God knows why, they’ve done nothing to earn it! For goodness sake people, don’t use this company. You will be very disappointed, get very angry and be out of pocket. I wish I had thought to look at reviews first, I am clearly not the only one!!!
2/5
TrustpilotRepossession purchase.
Was purchasing a repossession via D B Roberts - no sense of urgency and the lawyers acting on behalf of the bank were so S L O W.This compounded with me losing the property (this happens with repo’s I get it) but D B Roberts were quite two-faced about the fact a conversation of initially “we won’t show the property to anyone else, consider it yours”: to me finding out they were in fact doing exactly the opposite! Of course they are obliged to, but don’t bulls**t customers and always be transparent. It doesn’t aid your reputation (which is pretty poor as it is) by ‘people pleasing’, which ends up as a pie in yours - and my - faces.I had to do ALL of the chasing in obtaining information required to try and hurry along the transaction -D B Roberts seemed content to let this happen and not help me by liaising with the lawyers of the property, to aid a timely transaction.As it was, and as is law with a repo, someone came in with a higher offer and suddenly it seemed everything sprung into action and the property was sold quickly from then.There’s a touch of sour grapes in my review - but, ultimately, the service wasn’t great which aided in the fact I didn’t get the property I wanted. A frustrating and fraught experience!
5/5
GoogleVery responsive service from Stephanie and the rest of the team! Thank you!
5/5
Trustpilot5 Star
I honestly could not fault! Lottie and Dan have been great. Lottie provided constant updates even when i wasn't chasing and if she was ever out of office she made sure a colleague was looking after the case for us. Thank you for your help!
5/5
GoogleRemarkably efficient and courteous service throughout the entire selling process. Highly recommended!
Thank you for your fantastic review! Should you need any further assistance down the road, we’re always here to help!
4/5
TrustpilotAn easy Process with little to no work.
The ease of not having to manage things myself was very helpful and saved me a lot of time with travelling, Lisa and Tia at DB Roberts have been very attentive and responded to all my calls and emails.
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