Trusted Agent profile · Telford and Wrekin
★★★★★
329 reviews across 3 platforms
30 Market Street, Wellington, Telford, TF1 1DT, Telford and Wrekin, TF1 1DT
DB Roberts's office in Telford and Wrekin, at 30 Market Street, is rated 4.6 out of 5 across 329 reviews on three platforms, including 47 Google reviews rated 4.7.
Every review we hold for the Telford and Wrekin office, from every platform, shown as written. First names only.
5/5
TrustpilotDB Roberts Rental
DB ROBERTS have been managing my rental for some years now and have been very helpful in advising on rental mattersI have found the team, particularly Nicole, very approachable and easy to deal and I thank her for trying to get matters dealt with quickly and efficiently.
Thank you for your feedback regarding DB Roberts and Nicole's management of your rental property. We look forward to continuing to support you!
1/5
TrustpilotTotal lack of communication and interest
Engaged DB Roberts to sell a property, Communication was dreadful, in a 12 week period i was promised call backs on five separate occasions that just didn't happen. When I complained I was promised a manager would be my single point of contact going forward - guess what? She didnt return my call! Following an email complaint the staff chose not to phone me (as the complainant and main contact on the sale) instead opting to phone my 82 year old mother (the property owner). On another occasion I progress chased and was told they hadn't anything to report as they couldn't contact a recent viewer. I chased a week later to be told they'd spoken to them shortly after my previous call but they just hadnt bothered to update me. Generally made to feel unimportant and an inconvenience. Have now moved agents.
5/5
GoogleMiah has been really helpful with all our enquires and helped us on our journey of buying a new home.
We really appreciate you sharing your experience!
5/5
TrustpilotI just want to thank Josh for his…
I just want to thank Josh for his brilliant help!
5/5
TrustpilotForever home secured with DB Roberts and Sue
Sue was great from start to finish. The purchase of our dream home was elongated due to an extensive chain but Sue kept us up to date and chased updates when needed. We are now in our forever home and couldn’t be happier.
5/5
TrustpilotWe have recently started working with…
We have recently started working with DB Roberts. They now manage our rental property and I must say they have been very professional from the start. Very efficient and sort everything out!! Will definitely be using them again in the future!
Thanks for the great feedback Ricky! We’re so glad to hear you're happy with how we’re managing your rental property. It’s brilliant to know that our team has made everything so smooth and professional from the very start. We look forward to working with you more in the future.
5/5
TrustpilotOur Transaction has been organised, controlled, & informed throughout.
Lisa and the team were able to arrange for us to view within less than 12 hours, got our property on the market in 24 hours, agreed a sale in 5 working days and negotiated our onwards purchase within 1 Day. We have had support obtaining a mortgage and have been referred to a conveyancing firm who have completed initial paperwork immediately. As far as selling and buying a property goes, we couldn't have had a better experience. Communication throughout has helped manage our expectations and reduced stress. Strongly recommend using DB Roberts. Hopefully our sale and purchase continues to progress as smoothly.
5/5
TrustpilotGreat team work!
We have now been dealing with DBRoberts for about 7 years. Selling, buying - but mainly trusting them to help & support us with our rental properties. We can not rate them highly enough. Lisa is our ‘go to’ & she is supported by a great team of friendly, helpful, supportive, professional & knowledgable people.Most recently, we needed help & support in finding a new tenant as our current one had been successful in buying her own home. DBRoberts had found her for us in 2020 & she was a joy, so when she moved on we turned once more to DBR without hesitation. This time, my contact was Tia - & what a great job she has done. She has supported, guided & advised us through the whole process & kept us informed at every step. She has been a delight to deal with & a great part of the team. Once again, the team have found us what we think will be great tenants who will be moving in very soon with the minimum of delay so that there is hardly any break between our tenants - just enough time for our property to be inspected & any small jobs it needs doing to keep it in A1 condition. In this part of the process, we were supported very well by Alison, who we have come to trust as a good judge of character - & Lisa is always there as a guiding hand who oversees the whole thing.We feel confident that our new tenants will work out well - but we also know that if we have any problems or issues at all, once again, DBR will be there to help & support us through whatever it is. We also appreciate that they will be there to help our tenants too & we hope that they have felt supported, well advised & helped by DBR too. We like to think we are a team working together so that all concerned have a good experience. For us, we believe that DBR certainly achieve that.
5/5
TrustpilotStraight forward and friendly
Nicole and the team at DB Roberts are always super friendly and approachable, and have been right from the start.Everything has been straightforward and hassle free as tenants, it's easy to get a hold of them when you need to and communication is a breeze.
Your feedback is greatly appreciated, and we're glad to hear that we've been able to provide a positive rental experience for you.
5/5
TrustpilotExceptional Service and Smooth Sales Process
I recently had the pleasure of engaging with DB Roberts for the sale of my house, and I couldn't be more impressed with the service I received. From start to finish, they demonstrated professionalism, efficiency, and a genuine commitment to customer satisfaction.One standout individual who deserves special recognition is Jessica. Her exceptional customer service and account managing skills truly made all the difference. Jessica went above and beyond to ensure a fast and smooth sales process. Her attention to detail, proactive communication, and willingness to address any concerns or questions promptly were truly commendable. She took the time to understand my needs and preferences, and she worked tirelessly to meet them every step of the way.Throughout the entire process, Jessica exhibited a high level of professionalism and dedication. She was always accessible and responsive, providing regular updates and guidance to ensure everything progressed smoothly. Her knowledge of the market and expertise in sales negotiation were evident, and I felt confident knowing she was representing my interests.Thanks to Jessica and the team at DB Roberts, what could have been a stressful experience turned out to be surprisingly seamless and hassle-free. Their commitment to excellence and personalized approach set them apart from other agencies I've worked with in the past.In conclusion, I wholeheartedly recommend DB Roberts to anyone looking to buy or sell a property. And to anyone fortunate enough to work with Jessica, you can rest assured that you're in capable hands. Her dedication, professionalism, and exceptional customer service truly make her a valuable asset to the team.
5/5
Trustpilotprofessional service
Always a professional service provided by Lisa, Nicole and the team there.
5/5
TrustpilotNicole and the whole team were an…
Nicole and the whole team were an amazing help throughout the whole process from beginning to end, great customer service skills from the whole team. Very helpful and informative of the whole process. The first time I’ve dealt with D B Robert’s, but would definitely recommend to landlords and tenants alike a great team of people
4/5
TrustpilotFriendly service
Emily Little was always friendly during interactions. I fed back that second viewings would benefit from additional time allocated to allow for measurements and a more in-depth look of the property, which she took on board and offered to arrange another extended viewing. She was compassionate when I shared how I found price negotiations on properties stressful and did not push me into making an offer until I was ready to do so. When I asked for additional information on the loft space on a property I viewed, photos were taken and sent to me promptly. Overall, I would recommend Emily as an estate agent.
5/5
TrustpilotA special thanks to Katie!
Five years ago I sold my property with DB Roberts, having been happy with the service, I invited them to carry out an appraisal on our next home. Surprisingly, they remembered me from all those years ago, which I thought was a really nice, personal touch. I found Katie Dennant to be incredibly professional and knowledgeable, and in addition to this, she squeezed us into her super busy diary last minute to suit us.Another special mention and our personal thanks to Katie, who was the only agent, out of four other competitors, to pick up on a particular stipulation associated with our house, which meant we could not put our property on the market this year. Katie’s awareness and scrutiny surrounding this particular stipulation avoided multiple parties wasting time and funds. We were really most grateful for this. While we cannot put our house onto the market this year, we shall certainly be back in touch with her when we are in a position to do. Big thanks to Katie!
1/5
GoogleIf Emma is the example of DB Roberts Estate Agent support I certainly will never use this company in the future and I will ensure that I pass on my dissatisfaction with her approach and support to the higher end of the chain with all friends, family and work colleagues. Although I appreciate that I am not DB Roberts direct client, Emma from the start has not responded to my calls and been dismissive and rude whenever I have actually spoken to her. Rebecca normally answers the phone and is very polite and helpful in chasing the solicitors. Emma's response is "I have phoned them, what more do you want me to do" - my answer would be to find out exactly why contracts have not been exchanged with a day left until completion. It is selfish and does not support people higher up in the chain when removals companies need to be acquired etc. Purplebricks on the other hand (my estate agents) have done everything in their power to chase up the bottom of the chain, but can only deal with DB Roberts. I was eventually told to "stop phoning as I am not their client." Update: Thank you for your response although it does not mention the rude way in which I was spoken to by Emma during our phone calls. With regard to your comment regarding Purplebricks not returning call I refute this accusation as they consistently phoned you whilst I was on the phone to them and were rebuffed numerous times.
Hello Andrew. I am really sorry you feel we were unhelpful in this transaction. I've reviewed the notes and can see that we spoke with you many times during the process. The rules around Data Protection are very clear and it is important we never disclose personal details relating to our client and their transaction. As you state, you did not instruct DB Roberts in the sale of your property and despite the fact we did provide you with general updates when you called us, it appears to be the non specific nature of our communication that caused you issue. I see your reference to how helpful your agent has been - however it's disappointing they never spoke to us - or returned our calls... seemingly leaving this for you to do? Pleasingly for all parties, the transaction did indeed exchange within the time-frame confirmed to you - and we sincerely wish you a very Merry Christmas and fabulous New Year in 2019.
5/5
TrustpilotFrom valuation to listing (so far) Dan
From valuation to listing (so far) Dan, Gary, Alex have all been wonderful. Such a lovely friendly team. Gary is a hoot! I was nervous having somebody come and photograph the house as it is a personal project but Gary put me at ease and had me in stitches within seconds of opening the door. Thank you for what you have done so far. Now all we have to do is sell it!! 😘🙏🏼😆👌🏼
5/5
TrustpilotExcellent Company to rent with
An excellent company to rent with. Our property manager Bethany and letting agent Tia have both been amazing and made the whole process smooth and not stressful. They are both always at the end of the phone/an email with any queries we may have and keep regular communication. The staff are also lovely, friendly and very helpful. I would highly recommend DB Roberts as a company to let with.
5/5
GoogleVery professional whilst retaining a friendly face. Staff are easy to talk to about your requirements in a property, and very knowledgeable. Miah has been particularly helpful and supportive in my situation.
Thank you for your feedback, we appreciate you taking the time to share your experience!
5/5
TrustpilotAbsolutely amazing!!
Absolutely amazing!!My experience was great, the agent who took care of my enquiries was very assertive and articulate. DB Roberts were on point and certainly no time wasters. Special thanks to Tia Scott
Thank you for your fantastic review! We appreciate your kind words and look forward to helping you again in the future.
5/5
TrustpilotI am pleased with the service given…
First of all I would like to say this is regarding Nicole who is the staff at DB Roberts. She is a very nice lady very polite very sweet. She listened to me. She helped me in everything she could and I am quite pleased with the way she handled our conversation really well therefore I give her full marks she’s a great lady bless her.
5/5
TrustpilotDBroberts are amazing!
We have been with DBroberts for just under 4 years and couldn’t have asked for a better estate agency to rent with. They have truly looked after us, advising on any issues we have had and carrying out regular inspections to ensure we are happy with the property we lived at. They were quick and professional with both the tenancy start and end, and kept me informed with all the necessary steps that I needed to take. After meeting Bethany and Lisa they are both wonderful people and certainly take pride in their work and most importantly made our first renting experience wonderful.
5/5
TrustpilotTia has been phenomenal
Tia has been phenomenal from the get go!We've not had an easy process (not DB's fault), but Tia has reassured us every step, we are now able to move!! Thank you Tia!!
Thank you so much for your lovely feedback! We're delighted to hear that Tia has been able to support you throughout the process and help make your move possible. We’ll be sure to pass on your thanks to her.
5/5
TrustpilotWe’ve had such a positive experience…
We’ve had such a positive experience working with Katie Dennant from DB Roberts. From the very start, she has been friendly, professional, and incredibly helpful in guiding us through the process of putting our house on the market. Katie took the time to explain everything clearly, answered all our questions with patience, and made the whole experience feel smooth and stress-free. Her knowledge of the local property market and attention to detail gave us real confidence that we were in great hands.
5/5
TrustpilotEveryone was friendly very helpful abd…
Everyone was friendly very helpful and gave Advice when needed and kept me up to date with Viewings and Feedback.Lloyd from the Auction was very friendly nice.Kept me up to date weekly and gave me Advice when needed.Made the Selling of my late Mothers Bungalow a pleasent experience took the stress out it all.I would Highly Recommend D B Roberts and I am sold to anyone
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Telford and Wrekin office has 329 reviews across three platforms: 47 on Google, 1 on Yell, 281 on Trustpilot (across the whole business).
DB Roberts Telford and Wrekin is rated 4.6 out of 5 across all 329 reviews, and 4.7 out of 5 on Google from 47 reviews.
DB Roberts Telford and Wrekin, 30 Market Street, Wellington, Telford, TF1 1DT, Telford and Wrekin, TF1 1DT.
