DB Roberts Telford and Wrekin reviews

★★★★★ 5/5

Trustpilot

Landlord review

I have previously bought and sold through DB Roberts and had a very positive experience. I have recently become the landlord of a property and approached the lettings department to assist me with the management of my property. I was really pleased with the service I have received from them in particular Lisa and Megan who I have been dealing with. Their knowledge, professionalism and attention to detail has been outstanding. From initial contact, getting everything in place, advertising, referencing tenants has all been a smooth process. I feel my property is in safe hands and looking forward to working with them going forward.

Matt · 28 February 2026

★★★★★ 1/5

Trustpilot

If I could score zero I would

If I could score zero I would. This company is absolutely shambles. We put our house up for sale with the Telford branch, didn’t hear a thing from anyone for the first 3 weeks of it being on the market, we had to call them. The marketing was non existent, just put on Rightmove, communication was non existent unless we contacted them. Viewings were extremely low due to no marketing being completed.

Alison · 27 August 2026

★★★★★ 5/5

Trustpilot

Thank you Claire and team dbroberts

Thank you Claire and dbroberts for arranging the viewing appointment today. I was very impressed with the property, The letting agent was very professional, friendly and helpful throughout the appointment. They explained everything clearly, answered all my questions and made the viewing very comfortable and straightforward.

MOHAMED · 14 September 2026

★★★★★ 5/5

Trustpilot

I’ve had a great experience working…

I’ve had a great experience working with Bethany at DB Roberts. She was professional, responsive, and kept me fully informed throughout. Everything was handled quickly and efficiently, and nothing was too much trouble.

Warren · 10 April 2026

★★★★★ 5/5

Trustpilot

DB Roberts & Partners 100% the best

DB Roberts & Partners is the first agency to provide an application for tenants where complaints about the property can be made, and with 100% involvement of agencies that do everything possible to resolve the complaint as quickly as possible. Nicole Stiller is one of the agents who personally solved my complaint in one day and not just once but every time I had a problem, so therefore the agency is a top one and there are wonderful and helpful agents. Thank you from the bottom of my heart and I wish the agency to prosper more and more.😊

Andreia · 24 September 2024

★★★★★ 5/5

Trustpilot

prompt and effective

Effective and informed day to day management with sound practical advice when issues arise. Response is always prompt and always helpful. Impressed with Bethany's attention to detail.

Linda · 10 March 2026

★★★★★ 5/5

Trustpilot

Rental - when the tenancy isn't working

Like insurance, you only know how good a Letting Agent is when there is a problem with the tenancy. Have rented the same property via DB Roberts for nearly 20 years with few problems with changeovers, etc. Sadly the last tenant didn't fulfil the obligations of their agreement, including non-payment of rent. DB Roberts were extremely thorough with their paperwork and dealing with the tenant. They also arranged the flat clean-up and refurbishment, in a very short window, so that the property could be returned to the market within 10-days. As a private landlord, this took a huge amount of the stress away. Would suggest any landlords strongly consider take out the rent guarantee and insurance, as getting property returned is only getting more complex

Linda · 18 June 2024

★★★★★ 5/5

Trustpilot

Nicole is always friendly and polite

Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required.Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner.This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.

Corinne · 8 June 2024

★★★★★ 5/5

Trustpilot

Claire is very knowledgeable about the…

Claire is very knowledgeable about the marker and offers information about that. She knows how to present a property and also knows who is the landlord and what they expect from future tenants. Great service.

Alexandru · 15 August 2026

★★★★★ 5/5

Trustpilot

House Sale

Adam was able to smoothly walk my Nan through her sale and achieved the asking price within just 3 days of the house being put up online. Adam spent time explaining everything calming and effectively to my Nan who by her own admission doesn’t understand the process and Adam since the sale has taken it upon himself to assist my Nan with dealing with Solicitor whilst I live so far away.

Dan · 18 June 2024

★★★★★ 1/5

Trustpilot

Do not recommend!

Our experience with DB Roberts was very disappointing to say the least. Alarm bells started ringing when the valuers insisted on marketing the property too high; I gave the benefit of the doubt with this but it quickly became evident that the price was too high when I didn't have a single viewing for a month. Once I reduced the property price, I sold only for the buyer to pull out after 6 weeks. The buyer pulled out via email and DB Roberts failed to communicate this with us for a number of days.

LJB · 6 July 2026

★★★★★ 5/5

Trustpilot

DB Roberts manage one of my properties…

DB Roberts manage one of my properties and the service has been professional and reliable. Communication through the app is polite and clear, and queries are usually responded to within a day or two. Bethany has been helpful and implements instructions promptly. Overall, a straightforward and efficient management service.

Neil · 13 February 2026

★★★★★ 5/5

Trustpilot

Nicole Stiller has been dealing with my…

Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and its been a great experience from start to finish. Nicole has always remained professional and polite in any dealings I have had with her.

Heather · 30 September 2025

★★★★★ 5/5

Google

A massive thank you and heartfelt appreciation to Stephanie Lockwood for her hard work and persistence in helping me secure the purchase of the property in Telford. I am so pleased to meet professionals who have the vision to see big for their customers. Stephanie Lockwood provided exceptional service, personalised approach, and unwavering support were instrumental in helping me secure this purchase. Her expertise, industry connections, and genuine care transformed a daunting process into a manageable and ultimately successful endeavor. Thanks to Stephanie, I am now a proud homeowner, and I am deeply grateful for your guidance and assistance. Best regards Roland

Rado · 16 March 2025

★★★★★ 5/5

Trustpilot

Lettings

I have dealt with DB Roberts several times to let private rental properties. On this particular occasion I dealt with Megan Hickling who was fantastic is keeping me updated with the whole process and keeping it as simple as possible. Thanks to the whole team there!

Mr · 30 January 2026

★★★★★ 5/5

Trustpilot

Bria and the team at DB Roberts were…

Bria and the team at DB Roberts were excellent and helped me secure a competitive property 👍 they were calm and reassured me throughout. Thank you 😊

Natural · 7 May 2026

★★★★★ 5/5

Trustpilot

DBR Great Service and Recommended

DBR are a great help in managing my property. They provide intellectual insight and advice, as well as finding good tenants and carrying out all the necessary checks. They also respond swiftly to any questions or enquiries l may have. Happy to recommend their services.

Brian · 15 April 2026

★★★★★ 5/5

Trustpilot

Prompt Service

I spoke to Nicole at DB Roberts early Saturday morning to report an urgent repair and within less than 2 hours a plumber had called me to say they were on their way to fix the repair. By Saturday afternoon the repair was completed. Prompt professional and understanding honestly can't thank DB Roberts enough!

Misha · 1 July 2024

★★★★★ 1/5

Trustpilot

Awful - no communication or empathy

Happily going ahead with a sale of our property thinking we had a sale with DB Roberts, who had sold the property we had offered on to another purchaser and not bothered informing us. Lack of communication and empathy. Left high and dry and devastated. In response to the reply below, you were informed that I had reduced my property by 5k in order that we could get a new seller, which happened. You told me that the seller ‘would be happy to wait a couple of weeks’. At no time were we informed that you had gone ahead with another buyer or I’d have kept my asking price the same.

Joanne · 25 April 2025

★★★★★ 5/5

Trustpilot

Great management team

I've been using DB Roberts to manage my property for some time now, and I've been consistently impressed with their professionalism and attention to detail. From the start, they've provided excellent service, making the process of property management as smooth and stress-free as possible. A special mention goes to Bethany, who has been particularly outstanding in her role. She's always responsive, handling any issues or queries I have promptly and efficiently. Her proactive approach and clear communication have made a significant difference in ensuring my property is well cared for and that any tenant concerns are addressed.Overall, DB Roberts has proven to be a reliable and professional property management company, and I highly recommend them to anyone in need of such services. A big thank you to Bethany and the entire team for their hard work and dedication!

Darren · 29 August 2024

★★★★★ 5/5

Trustpilot

Brilliant service

Jessica has been an amazing to deal with. She has always been very friendly and professional throughout the whole selling experience. We received prompt calls/emails to book viewings and her negotiation between potential buyers was brilliant. 12 days on the market and we were sold! Thankyou Jess, you have been wonderful.

Emma · 27 June 2024

★★★★★ 5/5

Trustpilot

Bethany - DB Roberts

We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life renting out property very straight forward.

Bucknell · 4 December 2025

★★★★★ 5/5

Trustpilot

Fantastic Estate Agent

Emily was absolutely fantastic from start to finish. Her communication was brilliant and she was so helpful throughout the process of viewings and the selling of our property. Will definitely be using DB Roberts in the future.

Emily · 13 December 2024

★★★★★ 5/5

Trustpilot

Great Friendly Service

I recently had the pleasure of working with Emily Little at DBRoberts Estate Agents, and I couldn't be happier with the experience. Emily was incredibly knowledgeable and helpful, always available to answer my questions, and provided valuable recommendations on reputable solicitors and mortgage brokers. Her friendly and approachable demeanor made me feel at ease throughout the journey. Thanks to Emily's hard work and commitment, I found my dream home in no time. I highly recommend Emily Little and DBRoberts Estate Agents to anyone looking for top-notch real estate services.

Glen · 31 May 2024