Connells Newton Abbot reviews in Teignbridge

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 1/5

Trustpilot

GDPR breach and passive aggressive emails - AVOID CONNELLS AT AL COSTS

I am receiving passive aggressive emails from Connells 5 years after they made my house purchase 10x harder than it needed to be despite being told my information had been removed from their databases in line with GDPR regulations- clearly they cannot even manage that. As a first time buyer I was given a terrible deal as I unfortunately did not know any better- if you are a first time buyer, or really any buyer, AVOID CONNELLS.

Natalie · 9 March 2026

★★★★★ 5/5

Google

Really positive experience from start to finish. As a first time buyer, the process was naturally daunting, particularly given that no immediate family members had moved in over 30 years! The team at Connells couldn't have been more helpful, however, particularly our excellent mortgage advisor Shane. The process was explained step by step in a very honest, open and easy to understand manner. Throughout the lengthy process, we were constantly reassured and the team expertly blended industry knowledge with a friendly touch & good sense of humour. Would definitely recommend & look to keep in touch. Thanks all once again!

William · 15 March 2025

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Google

All the staff at Newton Abbot were kind and helpful throughout the whole process of selling my property. Highly recommend them.

Lynne · 10 July 2025

★★★★★ 5/5

Google

I recently had a fantastic experience with Connells Estate Agents for the purchase of my new house. From Seb showing me around to Shane, in particular, who has been incredible throughout the process. He took the time to clearly explain all of my mortgage details, making everything easy to understand. His efficiency and professionalism were impressive, helping to get the deal done quickly and smoothly. I couldn't be happier with the service I received and highly recommend Connells for anyone looking to buy a home!

Evans · 21 February 2025

★★★★★ 5/5

Google

I cannot praise Shane and the team more highly. They have been attentive at every turn and so very helpful. I can recommend them wholeheartedly as they will lead you through processes with high professionalism and kindness.

Louise · 3 December 2024

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 5/5

Google

Outstanding service. Quick and professional. Harry was fantastic from start to finish. Cannot rate highly enough.

Josh · 18 July 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Google

Ryan and Dominic and were friendly and professional, but the "sale" (or lack of) was very poorly managed - I was conned into paying £200 just for pictures and rarely had any constructive feedback from all the viewings, some of which were cancelled without us knowing, at least three of which involved an agent who had never even seen the property and one of which involved the agent having no keys! No consistent sales person - Greg was extremely unprofessional as he upped and left the branch without telling us. I'm sorry but this was a really negative process for us, in the end we have just lost money, and not bought our new house. Purple Bricks next time.

Aaron · 11 November 2019

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 2/5

Google

I won't go into details as the past year has just been ridiculous and stressful. Although prompt to start with property valuation and listing, it still took a year to complete the sale on my partners property. We were told something entirely different by everyone we spoke to at Connells when asking for updates. On top of this, they recommended solicitors for both clients which were useless - top tip: Go for a local solicitor not the ones they recommend up in the North of England!! Jazmine was the only person in the team that actually seemed to know what was going on, was understanding and did what she said she would do.

Holly · 10 November 2023

★★★★★ 5/5

Google

Having had several viewings last week with Bi from Connells Estate Agents Newton Abbot, i was extremely happy with her professionalism and knowledge about the properties i was viewing, her local knowledge was extremely good to as i had travelled over 400 miles to view the properties and had no idea of the area that i am moving to, i must say this lady is a credit to Connells, also i must recommend Connells for keeping in touch with me and sending me many possible houses to view, i have registered with many estate agents in the area and have been disappointed with them as i have had very few viewing opportunities. This is why i gave Connells 5 stars for excellent service and highly recommended them.

George · 11 September 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and inconsiderate

Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.

M · 9 October 2025

★★★★★ 1/5

Trustpilot

Time Wasters

I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.

Amanda · 28 February 2026

★★★★★ 1/5

Trustpilot

We are absolutely disgusted with the…

We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.

Donna · 27 February 2026

★★★★★ 1/5

Trustpilot

Shoddy valuation service

I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.

Charlotte · 29 September 2025