Connells Newton Abbot reviews

★★★★★ 5/5

Google

I recently had the pleasure of working with Lizzie from Connells in Newton Abbot for my mortgage needs, and I couldn't be more impressed with the service I received. From our initial consultation, Lizzie was incredibly thorough in understanding my financial situation and future goals. She took the time to explain all the available options in a clear and straightforward manner, ensuring I felt confident and informed every step of the way. What stood out most was Lizzie's dedication to finding the best possible deal for me. She tirelessly researched various lenders and products, always keeping my best interests at heart. Her expertise and knowledge of the mortgage market were evident, and she was able to navigate complex issues with ease. Thanks to Lizzie's hard work and commitment, I secured a fantastic mortgage rate that exceeded my expectations. Throughout the entire process, Lizzie was always responsive, professional, and a genuine pleasure to work with. She kept me updated on the progress of my application and was always available to answer any questions I had. I highly recommend Lizzie to anyone seeking a reliable and trustworthy mortgage advisor. Her exceptional service made a potentially stressful experience smooth and stress-free.

James · 22 November 2025

★★★★★ 5/5

Google

I can not recommend Sam, Harry. Seb and jasmine from Newton Abbot connelly enough. I have been looked after with such professional, friendly, and hard working people. Sam is an asset to your company he went above and beyond to help me sell my property from texts to phone calls and home visits to help me with filling out forms. Nothing was ever too much trouble. I would highly recommend them to friends. Thank you to all the team.

Mags · 23 July 2025

★★★★★ 5/5

Google

Could not recommend Shane and the team enough. These guys have been absolute godsends helping us through the process, always able to lend an ear to answer any questions. Shane is always happy for us to pop into branch and ask any (and many!) questions, and it really felt like he was invested in us as people. We really appreciated his support when putting in our offer. Shane works seamlessly with the Estate Agent team who went above and beyond to try and find us a suitable property to bring to market. Couldn’t be happier with the experience and will 100% be returning in the future.

Jake · 22 April 2025

★★★★★ 5/5

Google

I’m not one to often leave a review, especially a good one, but as I’m currently sat in my new house enjoying a rum I thought I would! Get your reading glasses ready, my house was on the market for 7 Months with another estate agent (sounds like your hove) 3 viewings in 7 months! So I decided I had nothing to loose by swapping it up and trying connells, house on the market less than 6 weeks and sold! Boom! Sam was brilliant with updates and communication as was anyone in the office I spoke to, as we were buying a new home, we needed a broker, oh they have one in house, how convenient. So let’s talk about Shane, throughout the process I must of sent 1693 emails to him, and double that in teams messages, because I like to know exactly what’s going on all the time , and he was fantastic every step of the way, montages and figures ect are a minefield and not the easiest to understand but he breaks it down so instead of trying to understand Algebra it’s like understanding your 1x table! He also has a a great rapport with the solicitors Connells recommend, seeing as solicitors are notorious for taking ages to reply, having Shane on the case really helps speed things up. He even had us in the office to help with forms I didn’t totally understand, soo many forms! But again took the time to make you feel you were his only client! As you can tell I cannot rate him highly enough, at the end of the day it’s the biggest purchase you’ll ever make, and having someone and knowledgable and attentive as Shane really helps! He’s also a funny guy so that also helps! So would I recommend connells? Yes Would I recommend using Shane as your broker? YES

Aaron · 2 April 2025

★★★★★ 5/5

Google

We have dealt with Shane at Connells Newton Abbot on several occasions while purchasing property, and we cannot speak more highly of him. He has made the process incredibly easy and is truly outstanding at his job. Shane is well-organised and an excellent communicator, always responding to emails and questions promptly. We would definitely recommend Shane to anyone looking to use a Mortgage Broker. Kind Regards Darin and Tracey

Tracey · 17 April 2025

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 5/5

Google

Smooth purchasing process to buy our first home, Sam and Harry were great at keeping us updated along the way!

Calvin · 1 December 2025

★★★★★ 1/5

Trustpilot

Bad property management, please don't choose them

I signed a change of management contract for a property already rented. Rent for the month had not been paid. Contract was signed around the 10th, and at the end of the month the arreas rent had not been pursued. I lost money on mortgage interest.It took 3 months to sort the issue, and they don't want to refund the money I lost due to their negligence. On top, they have taken an overseas tax that they were not allowed to take. I deeply regret having chosen them.

Maddy · 22 January 2025

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

My wife and I are currently looking for a new home after moving back from Australia. We recently viewed a property in Kingsteignton that we found on RightMove where Connells are acting as the agent. The agent that contacted us to arrange a viewing and subsequently showed us around the property was Charlie. Our experience with Connells and certainly with Charlie up to this point has been extremely positive. From the start, Charlie gave us the impression that he is very professional and crucially, values / perceives the buyer as 'client' as much as a seller is regarded as one. We gained a lot of assurance from knowing that Charlie had lived in the local area since birth and knew it well, as this meant that any questions we had in this space were covered with confidence. From our perspective, an agent with local knowledge like this is beneficial. We were also very grateful for the efforts Charlie put towards ensuring that we could get a viewing booked very last minute (this was due to us and our busy schedules). I can imagine that this seemingly simple task would involve sometimes complex coordination between the two potentially conflicting schedules of two separate parties. Viewing the property at a time that suited us in this current climate was extremely helpful and very much appreciated. Furthermore, we did not opt for any at this time but also appreciated being made aware of the supplementary services that Connells have available for prospective buyers (e.g. a 'Buyer's Agent'). We were very grateful with the way Charlie handled this by stopping at providing an awareness rather than advancing to aggressively pushing services like this onto us (which is something we have experienced with some other agents during our search and left us with a negative impression). Although we have decided not to proceed ahead with this particular property due to some slight misalignment with our personal requirements (that we could not verify until viewing in person), Charlie has assured us that he will keep a lookout for properties that may be a better fit and notify us as early as is reasonably practicable. The follow up to talk about this in person rather than via email we thought was also a nice touch, and has given us the feeling that Charlie and Connells have a suitable level of investment in ensuring we find the right property for us. For those looking for properties in the Kingsteignton area, we can certainly recommend Charlie and Connells.

Joe · 10 November 2022

★★★★★ 5/5

Google

Stepped in to get some info the other day. Jaz was the one who spoke to me and gave me some solid advice. Sam the manager stepped in to help a couple times and even managed to speak to Shane the mortgage person. They were all super nice and helpful.

Saffron · 11 October 2024

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 1/5

Trustpilot

Stay away - they are more interested in selling themselves than your house.

I contacted a branch of Connells in January with a view to choosing them as agents to sell my recently deceased sister's house. I felt in my meeting with them the agent made too big a deal about their success as large national company and their innovative sales methods and chose not use them and gave feedback to the agent. A few weeks later once the house was advertised by a rival local agency I was phoned by Connells trying to interest me in buying a house. I feel this was totally inappropriate use of my contact details. Rather than a giving a direct apology the young man (he sounded young) gave me a similiar spiel about the wonders of Connells I heard before. My advice is stay away from the corporate monolith that is more interested in selling itself than selling your house.

Roland · 25 February 2026

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 5/5

Google

Harry and the team were great, good communication and informative. Great service !

Karen · 22 October 2025