Trusted Agent profile · Teddington
★★★★★
1,125 reviews across 2 platforms
36 High Street, Teddington, TW11 8EW
Jackson Stops's office in Teddington, at 36 High Street, is rated 4.8 out of 5 across 1,125 reviews on two platforms, including 635 Google reviews rated 4.9.
Every review we hold for the Teddington office, from every platform, shown as written. First names only.
5/5
GoogleI can’t recommend Anisa enough! Her expertise in the real estate market is impressive, and her dedication to finding the perfect property for my family and I is unmatched. She is professional, approachable and was always going beyond for us to make sure we had the smoothest experience.
Dear Sahid, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie
1/5
TrustpilotPoor buyer experience. Beware potential vendors!
We recently purchased a property through Jackson-Stops. Potential vendors, please read this review.Initially we were very impressed with Nick Talbot and Jackson-Stops. (York office) Our viewing was scheduled for the following Monday after I called as soon as the property was live on Rightmove on the Friday morning. We were surprised when Nick phoned back to rearrange the time of the viewing (not a great first impression) and then we learned on the day of the viewing that he had shown a party round on the Saturday, even though he had insisted that it was not possible for us to view on the Saturday….?! (London “cash buyers” apparently). Charming. Albeit this, we felt a great deal of confidence in Nick at first and we loved the house. We had to go to best and final offers and our offer was accepted. Nick seemed to handle the situation perfectly. But from here on our experience was hugely disappointing…. When we were unfortunately gazumped the day after, Nick didn’t call us. He emailed.When the vendor wished to revert to our offer another day later, after all was not going to plan and the gazumper couldn’t prove funds, Nick didn’t call again. He emailed. Although this was an unfortunate situation, and not of his doing, he should have called not emailed. Maybe he was embarrassed, but it was not an ideal way of handling things. Communication was already poor.Following the memorandum of sale being sent out. Nick contacted us only ONCE between this official email and completing, even though the chain free sale took a full five months and was stressful, complex and difficult. We absolutely loved the house but on a couple of occasions considered not proceeding. Nick did nothing to keep the sale on track. On speaking with the vendor, we understand that they also have had the same level of disconnected service and contact and he was/is very unhappy with the service from Nick and from Jackson-Stops. The lack of communication from Jackson-Stops was disappointing and made an already challenging sale much more difficult. There was no brochure for the house as we had when we sold our house, only an email version which was poor. Eco-friendly by all accounts! Prospective vendors should certainly be aware of this before instruction.After exchange, we still hadn’t had any form of contact from Nick. My husband had to call and chase to ask if we could meet on completion day for the key handover two days before toarrange. Then on completion day, we waited excitedly outside the house. And waited! Nick was late. By over half an hour. We were not surprised. Although on this occasion he did call to apologise. He also arrived empty handed. No gesture here of a little something even after paying nearly 1.7 million for a property. Again, a totally different experience from when we sold with a different agent. Our buyers were over the moon with their handover from our very professional and generous agent. Nick obviously wanted to hand the keys over and get off as soon as possible. On inspection there were items that had been taken by the vendor which should have been left, Nick said that he would call the vendor and get back to us. We still wait for that phone call 3 months later…..! When we sold our house with another local estate agent, (Lancaster Samms) the experience could not have been more different. Constant communication between all parties and a slick, professional service. Our Estate agent provided a lovely and welcoming handover to our buyer. He made sure he was there on time at least! (Actually he was there earlier to welcome them and with house warming gifts which was a nice gesture) So there are better, more caring estate agents out there who deserve and give value for your money. We have bought our dream house but we all would honestly have had better service from Purple Bricks! Our vendor paid 16k for a few hours of Nick’s time. Such a shame.
Hi Caroline, thank you for taking the time to leave a review and we are disappointed to hear about your experience. I have spoken with Nick today and he would be very happy to speak with you at your convenience - either face-to-face or on the telephone - to find out more about the process from your point of view. We highly value our clients' opinions about our staff and services, and we are always pleased to hear from them - whatever their experience - and to learn. Best wishes from all of us at Jackson-Stops.
5/5
GoogleI have had the privilege of having Chloe Williams help me move into my new flat. She was there from the very beginning showing me around the flat to getting us in the flat itself and was amazing answering all my questions before and after we moved in and helped get everything sorted. Thank you Chloe!!
Dear Anthony, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Chloe. Please do not hesitate to contact us again. Kind regards, Katie, Customer Relations Team
5/5
TrustpilotJames and Ria from Jackson-Stops really are the best!!
James and Ria from Jackson-Stops Barnstaple sold our home this year and were fantastic!They were exceptionally professional - respectful and honest and carried the stress and hard work. My long term partner and I were separating and selling our dream home, we gratefully appreciated their warmth and kindness. They took some pressure off a very sad and challenging time for us both.I recommend their service unconditionally and award them 5 very big, fat 5 stars.Thank you Jan T
Dear Jan, thank you for taking the time to leave a review for James and Ria and we're delighted that you felt the service you received was professional, respectful and honest. With best wishes from all of us at Jackson-Stops.
5/5
TrustpilotGreat Property Managers
Margaret Heath is brilliant at managing our property be it minor repairs or complete refurbishment.She takes away the stress via her efficencyIt is about approachability and friendliness. All the staff at Jackson Stops are efficent and friendly and Margaret is typical of the Agency.We have been with them for many years and Margaret is a huge factor in why we will continue to use Jackson Stops.
Dear Tim, it's heartening to hear that Margaret has taken away the stress of managing your property and that all the staff at Jackson-Stops are efficient and friendly. With best wishes from everyone at Jackson-Stops.
5/5
TrustpilotWe had a great experience selling our…
We had a great experience selling our house with Jackson-stops. Charlie and the team have been great.
Dear Charles, thank you for your five star review of Jackson-Stops. We are delighted to hear about your positive experience when selling your home and that you will definitely use us in the future.
5/5
GoogleI was nicely surprised by professional approach of Roman who was my Agent who was very helpful and supportive. He was very kind and didn’t push usual manipulations and stories that Real Estate Agents are famous for - just pure Facts which is a deal breaker for me personally. Highly recommend.
Dear Anna, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Asma
5/5
TrustpilotHave recently experienced outstanding…
Have recently experienced outstanding service from Jackson Stops in Woburn. Anthony, Neil and Tracy were all superb. Tracy has especially taken the time on more than several occasions to follow up with further information requested on particular properties and general knowledge of the areas we have been looking at which has been extremely helpful. Her professional approach and knowledge is second to none and we would definitely recommend using this agency in future and will use them ourselves when we come to sell again. My husband and I have both worked in this sector so are particularly impressed when we receive such an excellent service and the fact that Tracy went over and above her duties to help us. She is an asset to the company.
Dear Amanda, thank you for taking the time to leave a five star review for our Woburn branch. We're delighted that you did and that you felt you received such superb, professional service from Tracy and the team.
5/5
TrustpilotThe Jackson-Stops team in Shaftesbury…
The Jackson-Stops team in Shaftesbury were extremely efficient and professional in the handling of our sale as well as being lovely people to deal with. We were so pleased to have chosen them to sell our property, which incidentally sold within a week - couldn't be happier. Many thanks for all your efforts!
Dear Sarah, we're so pleased you took the time to write a review about your experience with our Shaftesbury team, and we are delighted that you found them to be efficient, professional and lovely to deal with. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI want to say a big thank you to Anisa. She has helped us through rental property process always with a smile on her face. Such a kind human being she is and I totally recommend her if anyone is interested in renting. Good luck in the future and your support was much appreciated!
Dear Anca, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
5/5
GoogleJackson Stops rented a flat to me in Teddington and throughout the process Anisa Sherifi was always professional, attentive and a pleasure to deal with. I would have no hesitation in recommending Jackson Stops for anybody looking to rent a flat in the Teddington area,
Dear Andrew, Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
TrustpilotJonathan Weeks - Norwich office
We would like to thank Jonathan Weeks for his professionalism and support over what has been a very challenging period trying to purchase our next home. He was so kind and compassionate when our purchase fell through and has kept in touch throughout the period providing us with expert guidance and advice. As soon as something suitable came onto the market he was in touch and even though we didn't end up buying through Jackson-Stops, we would certainly recommend them to anyone wanting a truly professional end-to-end service.
Dear Jennifer, thank you so much for your five star review of Jonathan at our Norwich branch. We know how stressful moving house can be, despite not selling to you, his expertise and kindness clearly shone through! Best wishes from us all at Jackson-Stops.
5/5
TrustpilotSienna is for sure the best agent we…
Sienna is for sure the best agent we have dealt with so far. She is very proactive, professional and problem solver, someone every company should consider to have in its team. We had a previous bad experience with another agency and she immediately decided to help giving us the right advices not to loose the property we liked. She did her best to deal with the documents quickly although some delays in terms of burocracy. We really appreciate her hard work, her efforts and her ability to act promptly. Well done!
Dear Cristina, thank you so much for such a glowing review, we're delighted our communication, experience and hard work shone through! Best wishes from us all at Jackson-Stops.
5/5
TrustpilotFirst-class service
From the start Jackson Stops provided a first-class service re my house sale. Their valuation proved spot-on, their photographer did magnificent job, the brochure was a real work of art and within hours of the house going on the market they had a dozen or so enquiries. The second viewing, by a couple with no change and no mortgage, resulted in a sale above the asking price. At all times Jacksons' staff, at both their Bridport and Dorchester offices, were responsive, friendly, professional and thoroughly pleasant to deal with. I can recommend Jacksons' wholeheartedly.
Dear Michael, we are delighted to receive such a glowing review of our Bridport and Dorchester team, thank you. We know that moving can be a stressful experience, we are glad to have been able to ease the process for you. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotCustomer Service Management Agency
Dealing with Peter Boguszewiczfrom the Managing Agency has been a pleasure. He was professions and well informed. It was great that Peter was very attentive to our queries and happy to provide info we were not aware of - as well as prompt follow up responses.
Dear Ezzie, thank you for taking the time to leave a five-star review for Peter and the service you received. We are pleased to hear that you were dealt with promptly. With best wishes from everyone at Jackson-Stops.
5/5
GoogleI have been looking to rent a property for some time now and Anisa has been extremely helpful through this process. She is very friendly and when I have questions she is very patient and kind when answering them. I am very impressed with her service and I would recommend to anyone who’s looking to rent a property to speak to Anisa and her team.
Dear Emi, Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotA huge thank you
A huge thank you to Neil at the Woburn branch of Jackson-Stops - the sale of our house was not straight forward but he was incredibly patient in getting it over the line! During the viewings process he gave us great feedback, always followed up and discussed options with us. When we then had multiple offers, he guided us on the best way forward and then when it came to the actual sale process, he had the patience of a saint. Would wholly recommend!
Thank you so much for your kind words and five star rating. We really appreciate you taking the time to share your experience with us, and we agree, Neil is a true asset to our team! Best wishes from us all at Jackson-Stops.
5/5
TrustpilotThe best in the business
As seasoned house movers we have experienced estate agents across the range. Ria and James from Jackson-Stops North Devon are without a shadow of a doubt the best there are. We have never worked with such a professional, efficient and caring team. Their recommended photographer was exceptional, and they worked with us to produce a really beautiful brochure, presenting our home at its absolute best, resulting in 125 enquiries, and several offers, which they helped us to decide upon, resulting in progression to a successful sale, despite a very long wait for our buyers. When things got a bit tricky in the lead up to exchange, Ria was right there easing things along with the legal teams and the other estate agents in the chain, whilst communicating fully with us and our buyers. Jackson-Stops North Devon are the best in the business.
Dear Twizzle, thank you for your heartfelt review. We know how hard Ria and James work and are delighted their expertise and diligence shone through for you. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotGreat service
We appreciated the fast responses and the solution oriented approach of the team. Everyone was very kind and helpful.
Dear Claire, thank you for your five star review of Jackson-Stops and we are delighted to read about your positive experience.
5/5
TrustpilotWe moved from Northumberland to Devon and dealt with Ria at Jackson Stops
We dealt with Ria at Jackson Stops, at what was a very busy time for estate agents at the end of the stamp duty window. She and her colleagues were excellent. First class communication skills and a diplomatic go between. A great balance of friendly and professional and happy to go above and beyond. An offer to save us an extra 30 miles drive at the end of our move by delivering keys rather than making us collect was very kind. I’ve dealt with many agents over the years. These are among the very best.
Dear Mark, thank you for taking the time to leave such a glowing review of our Barnstaple team! We're delighted Ria's professionalism shone through. Best wishes from us all at Jackson-Stops.
5/5
TrustpilotBest Lindfield estate agent
Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of sale - it took less than 8 weeks from the start of marketing to exchange and a further 2 weeks to completion which smashed our expectations.
Dear Philip, thank you for your five star review of Jackson-Stops and we delighted to read about your fantastic experience. With best wishes from Jackson-Stops.
5/5
TrustpilotIdeal letting agents - knowledgeable, efficient and good value
I started renting my first property in 2019, with Simon Roberts of Jackson Stops as my agent. Simon vetted and found me good tenants, he dealt rapidly with any household issues and managed all aspects of the let. He was also a font of knowledge. I learned so much, and my experience was so positive that I invested in another property. Again, Simon was invaluable with advice on properties to consider, and those to avoid, getting tenants and managing the let. Their charges are reasonable, and I'm now looking to expand my portfolio further. Thoroughly recommend.
Thank you for taking the time to write such a glowing review of our Woburn lettings team, highlighting Simon's professionalism, knowledge and expertise. Best wishes from us all at Jackson-Stops.
5/5
GoogleAnisa and her team were a great help to my. and my partner during our rental search, the amount of hard work and dedication she put in for us made us feel very heard and appreciated. Great team with a great work ethic.
Dear Falah, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
5/5
GoogleIzzy and the team at Jackson-Stops Teddington really delivered on their promise of offering a first class service when marketing, viewing and eventually selling our apartment. From the fantastic images and property details to timely and detailed feedback of viewings, Izzy and the team were clearly motivated which shone through in their professionalism. Well done!
Dear Peter, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Katie, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jackson Stops's Teddington office has 1,125 reviews across two platforms: 635 on Google, 490 on Trustpilot (across the whole business).
Jackson Stops Teddington is rated 4.8 out of 5 across all 1,125 reviews, and 4.9 out of 5 on Google from 635 reviews.
Jackson Stops Teddington, 36 High Street, Teddington, TW11 8EW.
