5/5
GoogleJust sold our house, the whole process was handled very professionally from start to finish, highly recommended.
Agent replied · 21 June 2024
Thank you for your review and 5*s
Trusted Agent profile · Taunton
Robert Cooney Taunton reviews
★★★★★
950 reviews across 2 platforms
1 The Crescent, Taunton, TA1 4EA
Robert Cooney's office in Taunton, at 1 The Crescent, is rated 2.3 out of 5 across 950 reviews on two platforms, including 200 Google reviews rated 4.7.
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Reviews
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
Google1/5
TrustpilotTHIS COMPANY IS DISGUSTING
THIS COMPANY IS DISGUSTING. THEY WILL ONLY SELL A HOUSE TO YOU IF YOU USE THEIR MORTGAGE SERVICES & SOLICITORS - THEY WILL CONTINUE ON WITH VIEWINGS BEYOND ACCEPTING AN OFFER FROM YOU LEAVING YOU WITHOUT A HOUSE TO BUY. PROPERTY OMBUDSMAN COMPLAINT RAISED. THEY ARE UNDERHAND - RUDE- COCKY - TARGET DRIVEN - UNCARING ROBOTS.
1/5
TrustpilotCompletely useless
Completely useless. Avoid at all costs. 19 days after vacating the property and still no update from the deposit release team. There's always some excuse about either covid, illness, or maternity leave. You'd think this company is run by one person.
5/5
GoogleVery good agent hope we get the property we want
Agent replied · 21 June 2024
Thank you for your review 😊 …
1/5
TrustpilotBirmingham City Centre branch total…
Birmingham City Centre branch total rubbish. They do not follow anything up with the tenant. They say they do but it is always vague "we sent an email" and they apparently never get answers back. This is with multiple tenants on multiple properties. I deal with other agents who are much better so why bother with Connels
1/5
TrustpilotKeep sending me junk mail
Keep sending me junk mail - signed up to their new property alerts, but when I tried to unsubscribe after buying a property through a different agent, they kept sending me loads of junk mail. I have contacted them about 5-6 times now to stop and they still won't stop nearly 4 months after I first unsubscribed.
1/5
TrustpilotAvoid this company had nothing but lies…
Avoid this company had nothing but lies from the Torquay branch trying to sell my property should of been straight forward transaction been going on now for nearly a year bloody joke now been told buyers mortgage has expired due to the time it’s taken
1/5
TrustpilotAwful do not let with them especially…
Awful do not let with them especially the one in plymouth. Will delay application and then refuse to give you your deposit back when they decide to cancel. Scammers
1/5
TrustpilotClueless Surveyors
The surveyor valued a house i own as a garage conversion and would not see the error of their ways. Its a new build! Surely the planning application gives it away!! Shocking organization. I will never use a lender that uses them ever again.
1/5
TrustpilotThey keep calling you even when you ask …
They keep calling you even when you ask them to stop. I made one enquiry about a house and get called every two weeks. They keep saying they will stop and they don't.Rude staff who keep saying it is nothing to do with them.The staff in the Rugby branch keep telling you lies and passing the buck!
1/5
TrustpilotConnels Plymouth - Embarrassing
After being initially very keen and positive (until I signed the contract) I didn't hear from them again. They didn't show to viewings meaning my tenants had to show applicants around, the manager didn't reply to my emails. Over a month later my particulars still didn't have any interior photos. No floor plan. No epc. Just awful
4/5
TrustpilotMy experience with connels is not as…
My experience with connels is not as bad as with foxtons
1/5
TrustpilotSale of house
Worst company ever sold house no contact waited 12 weeks buyer pulled out connells did not even know. Sold agin waited 4 weeks to tell my solicitor worst customer sevice ever. Not suprised to see so many sokd signs as they aint intrested unless the sale is worth over 250000. Not enough money in it for them.
1/5
TrustpilotDo not use this terrible letting…
Do not use this terrible letting agency. Staff are rude and unequipped to help. I have had major issues with my property since I moved in and three months later no nearer getting them sorted. Really bad service. Will never use them again and will get out of my contract as soon as I can.
1/5
TrustpilotMY SIMPLE ADVICE TO YOU IS NEVER USE…
MY SIMPLE ADVICE TO YOU IS NEVER USE CONNEL PLEASE. THEY ARE SCAMMERS. I HAD A VERY BAD EXPERIENCE WITH CONNEL. THEIR BRANCH MANAGER NAMED NICOLA IS BULLY AND TOXIC. AVOID WITH ALL COST
1/5
TrustpilotWouldn't let me view a property as I…
Wouldn't let me view a property as I wasn't selling my house with them, and told me unless I let them sell my property I wouldn't be aloud to view any of there properties, they are bullies and only want to take money/make money from you.
1/5
TrustpilotUnprofessional
This company think it's ok to heavily leaflet properties where it states clearly on the letter box no leaflets junk mail etc - After calling their Exeter office for the 3rd time the guy pretty much told me it wasn't junk mailing and wanted my address , rude . These get out straight in the bin
1/5
TrustpilotReported to RICS - One of their surveyor keep devaluing…
One of their surveyor keep devaluing all his property reports. Have reported to RICS (Royal Institution of Chartered Surveyors) about this matter. This company should be banning on business! They charged huge amount of money to run homebuyers report and then taking micky out of it!
1/5
TrustpilotWould give 0 stars if possible
Would give 0 stars if possible. Staff at the Queensway branch are appalling and unwilling to help! Constant problems but just brush their hands off. Half of them have no idea idea what they are doing and very unprofessional. Will never use them every again!
1/5
Trustpilotvery unprofessional people and big lair…
very unprofessional people and big lair ... unrealistic work ...
5/5
GoogleVery good Sarah Hallsworth worked really hard to obtain exchange of contracts. Many thanks.
Agent replied · 21 June 2024
Thank you for our 5* review. We hope you are enjoying your new home.
5/5
TrustpilotI enjoyed splendid professionalism
I enjoyed splendid professionalism from Hamza Raim of Connell, during my search for a house. I will always recommend you guys to my friends. Nice job Hamza.
1/5
TrustpilotVery poor valuation
Very poor valuation. Took over 4 weeks for information to be passed onto mortgage lender. Lender advised out IfA that the valuer had used 'outdated terminology ' that lenders no longer use and he would not clarify any points in a timely fashion leading our 'portable ' product to run out of time. Poor professionalism
1/5
TrustpilotNOt even checking the window properly for £700
We asked for a survey with option, to cover any risk. When we moved in we discover on one window, the double glazing was not sealing and the window was full of humidity between the glasses. They replied their check is done on a sample of window not all of them.For this we paid £700.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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Tell us what you need and we'll put you in touch. Robert Cooney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
