Trusted Agent profile · Taunton
★★★★★
949 reviews across 2 platforms
1 The Crescent, Taunton, TA1 4EA
Robert Cooney's office in Taunton, at 1 The Crescent, is rated 2.3 out of 5 across 949 reviews on two platforms, including 200 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Robert Cooney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
1/5
Trustpiloti have sold thru connells recently and…
i have sold thru connells recently and let a property out thru them - never again!!! plenty of hidden costs and the initial payment doesnt cover what you think it does. service was terrible and patronising - they need to seriously rethink their business ethics and retrain their staff - very money hungry!! do it yourself or choose a smaller company
2/5
TrustpilotDreadful service recd throughout
Dreadful service recd throughout, however one member of staff was excellent. Tom was great.
1/5
TrustpilotTreat customers awfully & Communication is shocking.
Absolute shambles of a company, en route to a viewing over 2 hours away from me only to be informed halfway there I cannot view the property. Do your jobs. Sell some houses and stop wasting my time. 6 Hampton Square Aylesbury Branch - Would not Recommend
1/5
TrustpilotI wouldn’t even give one star
I wouldn’t even give one star. They have unlawfully charged us for a check in inventory despite not providing us with one - leaving us v vulnerable as landlords. Continually having to chase for response. Put in a formal complaint and almost 3 months later and a number of emails later - still no resolution or even a response.
1/5
Trustpilot0 STARS NEGATIVE FEEDBACK
0 STARS NEGATIVE FEEDBACKWe and other lady were waiting for viewing near house at arranged time, Connels Estates Hinkley did not arrive. When we called them they said that left a message about cancellation. They lied people, nobody recieved their message. AVOID THIS ESTATE AGENTS!
1/5
TrustpilotA complete lack of Communication
Do yourself a favour and avoid this agent at all costs!!! They appear to either be completely oblivious to their already abysmal reputation or simply care little to do anything to change it. This agent will do little or nothing to keep you informed throughout the sales process and employ dated and/or verging on unethical sales practices to achieve their desired outcome.
1/5
Trustpilot****You have been warned**** please…
****You have been warned**** please don't trust them, we put in an offer for a property the offer was accepted only if we used their own solicitors, Samantha the agent told us that if we use our own solicitor then the price would go up by 2k. Have informed ombudsmen and they need to look in to this practice.
5/5
TrustpilotEverything was perfect
Everything was perfect. They explain me everything what i asked about x
1/5
TrustpilotRecently arranged on the telephone with…
Recently arranged on the telephone with Robbie at Leighton Buzzard Branch to view a property in Leighton Buzzard. I arrived at the property and waiting for 20 minutes but nobody arrived. I contacted them and they said the computers diary had glitched and they didn't have a the appointed booked in. Wasted my time.
5/5
GoogleVery professional and friendly. Tilly and William are major assets to the company.
Thank you for taking the time to leave 5 ⭐️s. We are glad you’ve enjoyed your Robert Cooney experience!
1/5
TrustpilotWouldnt even give them 1 star
Wouldnt even give them 1 star. Absolutely appalling the way they spoke to myself on the phone. They spoke to me like I was a child. They wasn’t helpful over the matter that had risen. The sooner I can get out of this house and away from them the god damn better.
1/5
TrustpilotLetchworth - Unscrupulous and unprofessional
Letchworth Branch Worst ever experience of an estate agent. Agreed purchase of property and was awaiting vendor to find somewhere. Then saw property back on market, no communication from agent but told I was still preferred buyer. Then property taken off market completely but again not advised by agent. No apologies or consideration shown at all. Do not trust this company.
1/5
TrustpilotViewing changed without letting us know
We were booked into viewing a 2 bedroom flat because we’re expecting our first child. Myself and my partner had to take unpaid time off work but the agent changed the appointment without letting us know
1/5
TrustpilotVery unprofessional both branch and customer service
Very unprofessional both branch and customer service. Viewed a property 2 days ago and said was interested in offering subject to answer of a few questions. Not heard from them sinceChased them and told person on holiday and nobody knows anythingSpoke on their chat and still nothingGlad they aren't selling my house
3/5
Trustpilot3* overall but 5* for Emily and Cameron
Conveyancing team messed up a bit which delayed the transaction and the team selling the mortgage services were pushy and annoying. BUT if I could give a separate review for Cameron and Emily they would get 5 stars, they were both delightful to deal with and went over and above to help us out!
1/5
TrustpilotSt Budeaux
They dont return call after promising them. They also arent upfront about bids on properties. Unwilling to hear new offers and pass them onto the sellers.
1/5
TrustpilotAfter several phone calls to remove…
After several phone calls to remove boards which properties are no longer for sale or let!!!!False advertising and extremely bad management, obviously there is no department to monitor the sale/let boards.Area management sort your local Wednesbury branch out. Get your boards removed from Burrs drive Wednesbury or I will be seeking advice. This is unprofessional and misleading !!!!!
1/5
TrustpilotAshford branch was awful
Ashford branch was awful. Lied about the conditions when making an offer which resulted in a 40 minute wasted trip to view a property!! The agent I dealt with was extremely cocky and unprofessional and belittled the situation. Only after money, they don’t care about the customer service. Anything for a sale.
1/5
Trustpilotabsolute disgrace! Racist! Adam manning
Absolute disgrace how your staff at the Aylesbury branch speak about the community they represent. On Facebook To post out right discriminatory hate speech calling all gypsies scum bags! whilst publicly mentioning your company? Would this be the same if he had all all members of the Muslim community are suicide bombers! Sort it out!
1/5
TrustpilotThe worst
Honestly the worst experience Ive ever had! From selling to letting they are absolutely useless! No one know what they are doing, no one cares, there unbelievably rude, there seriously unprofessional and terrible at there jobs! Do not use this company! They are a joke!!!
2/5
TrustpilotIncompetent
The agent that was sent to do our viewings in Exeter didn’t know anything about the properties. Not the EPC, not if it was in a chain, not what the parking situation was. It’s already hard to accept agents’ dishonesty, when they’re also incompetent it really makes it an unbearable experience.
1/5
TrustpilotSale fell through and they won't give…
Sale fell through and they won't give me back the money that i paid to the solicitors! That money never even reached the solicitors so it should be refunded but they are refusing. NEVER use them or their conveyancing team! Scammers and Frauds! Plus the money they took is more than the cost of usual searches.
2/5
TrustpilotThings dont appear right
Things just dont add upLots of mixed messages x emails that I could share. Everyone sounds great but its notOne year on they still have our door key
5/5
GoogleJust sold our house, the whole process was handled very professionally from start to finish, highly recommended.
Thank you for your review and 5*s
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Tell us what you need and we'll put you in touch. Robert Cooney hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
