Trusted Agent profile · Taunton
★★★★★
507 reviews across 2 platforms
The Quad, Blackbrook Park Avenue, Taunton, TA1 2PX
Part of Carter Jonas, see every office.
Carter Jonas's office in Taunton, at The Quad, is rated 4.2 out of 5 across 507 reviews on two platforms, including 6 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Carter Jonas Rural hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
Every review we hold for the Taunton office, from every platform, shown as written. First names only.
5/5
TrustpilotReally happy with the service and help…
Really happy with the service and help provided by Monica through Carter Jonas, efficient work and perfect flat! Can’t recommend more! Thank you!
Hi Vanessa, thank you for your review. It's great to hear that you are so happy with the service provided to you by Monika. Please do let us know if there's anything else that we can help you with.
5/5
TrustpilotArabella & team
Arabella has been helpful and professional throughout the whole process.
Hi Henry and Winnie, thank you for your review about your positive experience with us. Please don't hesitate to contact us in the future.
5/5
TrustpilotHighly Recommended.
Highly Recommended.Carter Jonas could not have been more helpful in selling our home, particularly Ed and Rupert, who went out of their way to secure a buyer. The advice offered was first class and they kept us fully informed about potential problems and the progress in general.We can’t thank them enough.Pete and Karen
Hi Pete, thank you for your review. We are delighted that Ed and Rupert were able to help you with the sale of your home. Please do not hesitate to get in contact if you need anything else in the future.
1/5
TrustpilotDo not rent through these people - South Kensington office
Absolutely diabolical service. After signing the letting agreement for my student son a property manager was appointed who was nothing to do with Carter Jonas. We have been privy to so much email traffic with the 2 agents unable to agree who had responsibility for what. I’m yet to be convinced we will see our deposit returned and a the reference my son will need for his next flat. Please avoid these people as it is an incredibly stressful experience. I’m staggered with the lack of professionalism on display. I’ve made sure I’m telling my friends and colleagues about my experience.
5/5
TrustpilotHighly positive experience
Julia handled our mother's house sale with an incredible level of professionalism and kindness. She made every step of the way smooth and easy to manage. I would highly recommend her, as would our mother.
Hi Sarah, thank you for your review. It's so great to hear that Julia provided you with such a positive experience with your mother's house sale! Please do not hesitate to get in touch if there's anything else we can help you with.
5/5
TrustpilotCharlotte was friendly and efficient
Charlotte was friendly and knowledgeable - she came well prepared with local information concerning rental properties.
Hello Amanda, thank you for taking the time to leave us some feedback. We pride ourselves in offering helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotA fast way to find the perfect property with all the knowledge in place …
What I loved most about this experience is the trust - the trust that what I am interested in is real. Of course the quick follow ups and fast access to further information facilitated the enquiry , and full marks to Charlotte . Also Thankyou for the understanding that what is replied by Carter also takes time to digest . This respect is invaluable.
Thank you for taking the time to leave us a review. We pride ourselves in providing helpful advice. Please do not hesitate to contact us in the future.
5/5
TrustpilotEfficient and Effective
Helen dealt with the sale of the house brilliantly. Great communication throughout the process and made the whole thing seamless.
Hi Sasha, thank you for your review. We are delighted to hear that you felt so well-supported by Helen throughout the sales process. Please do not hesitate to get in touch if there's anything else we can help you with.
1/5
TrustpilotAs other GENUINE reviews have indicated..
they are the lowest of lows. I mean, the bar is not set high to begin with due to their line of work. God help anyone that crosses unfortunate paths with this outfit.
Hello, we are sorry to hear you did not have a positive experience with Carter Jonas this time around. If you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
TrustpilotGreat move in
Monika was great. The whole tenancy process was easy to deal with and efficient!
Hello Pierre, thank you for taking the time to leave us a review. Our team are always happy to hear from a happy client. Please do not hesitate to contact us in the future.
5/5
TrustpilotGreat experience
Great experience - very straightforward and supportive; transparent and easy to use as a rental tenant. Excellent service.
Hi Peter, thank you for your positive review. It's great to hear that you have had such a great experience whilst renting with us. Please do let us know if there's anything we can help you with.
5/5
TrustpilotGreat experience
We had a fantastic experience with Nicholas. He kept us informed throughout the process & had been really helpful & instrumental in the negotiation of a property we’re in the process of buying. Would thoroughly recommend !
5/5
TrustpilotVery happy with the service from Carter…
Very happy with the service from Carter Jonas. They helped with all parts of the purchase including the challenges that arose during the process. Very good communication at all times. My particular thanks to Ed who pulled out all the stops to facilitate the completion on the day.
Hi Paul, thank you for your positive review. It's great to hear that you are so happy with Ed and the team's assistance throughout the process of your purchase. Do let us know if we can help you with anything else.
1/5
TrustpilotCarter Jones a joke, Terrible estate agent
If i Could give them zero I wouldI contacted these people 4 times regarding a property and left My details with no responseI booked an online viewing and got no responseIf you are selling or buying keep away they are ignorant and useless And it had nothing to do with Covid so please do not use that as an excuse
Hello Martin,We're very sorry to hear about your experience.We would very much like to find out what happened here. Please could you send your details to marketing@carterjonas.co.uk so we can look into the matter for you?
1/5
TrustpilotAbsolutely unprofessional
Absolutely unprofessional. They Ignore your emails. Communication is terrible.
5/5
TrustpilotGreat service
We have now bought twice through Carter Jonas and sold once. On all occasions they have been incredibly helpful, professional and supportive. Andrew Maddock in particular goes above and beyond to ensure that everything progresses well. He has single handedly held chains together, and takes the time to ensure that everyone is informed. I have no reservations in recommending them.
Hi Katharine, thank you for taking the time to write us a review. Our team are always happy to hear how well we have supported our clients. Please do not hesitate to contact us in the future.
1/5
TrustpilotDo not use these Agents
I wish there was a zero option. Shocking service whilst renting. They tried to keep our entire deposit and claim for things they themselves had removed and damaged that they had never resolved. Had to go to arbitration and we got our deposit back. Bunch of crooks. Our case was particularly stressful and I will be going public with it.
Hello Karen, we are very sorry to hear about your experience. On this occasion, this was in the remit of the landlord, and we acted on our client’s instructions based on the information provided to us. If you would like to discuss this matter further, please contact feedback@carterjonas.co.uk
5/5
TrustpilotProfessional, honest and down to earth
I would describe Carter Jonas as highly professional and very upmarket but with zero pretention and very down to earth. We had a great experience working with Rupert and felt like our potential buyers were given the right experience which, ultimately, led to selling for a good price and then a relatively easy transaction. We would highly recommend.
Hello Iain, thank you for taking the time to write us a review. Our team are always happy to hear how well we have helped our clients. Please do not hesitate to contact us again in the future.
1/5
TrustpilotAwful from start to finish.
Awful from start to finish.. crooks never get a deposit back even when you’ve had professionals come in done deep clean always find something wrong to keep your deposit
Hi Mark, if you could send some further details of your experience to feedback@carterjonas.co.uk, a member of our team will happily look into this further for you. Thank you.
5/5
TrustpilotEd and the team at CJ are Great!
We dealt with Ed and the team at CJ on our recent purchase. They were knowledgeable about the property and the area, accommodating and most importantly excellent communicators and readily available to progress things at the right time. I would thoroughly recommend them to others.
Hi Ed, thank you for your review. We are so pleased to hear that you were happy with the service provided to you by Ed and the team. Please do not hesitate to get in contact if there's anything else we can help you with in the future.
5/5
TrustpilotGreat team
Really helpful team made our relocation to a rental property very easy. Good communication and friendly service.
Hi Jerry, thank for your review. It's great to hear that you received such a helpful and friendly service. Please do not hesitate to contact us if there's anything else we can do for you.
1/5
TrustpilotThis company does not settle its…
This company does not settle its accounts. It acts on behalf of National Highways and is grossly inefficient.
Hi Christopher, we are sorry to read your review. We have looked into this for you and believe that the relevant teams have been in touch directly to resolve any outstanding issues or payments. If you wish to discuss the matter further, please do contact us on feedback@carterjonas.co.uk. Thank you.
5/5
TrustpilotA big shout out to the team at Carter…
A big shout out to the team at Carter Jonas! Great to work with, professional, organised, friendly manner. Thanks for everything - its been a pleasure working with you.Kind regards
Hello, thank you for your review. It's always great to hear positive feedback about our teams' professionalism from those who work alongside them. We look forward to working with you again in future!
1/5
TrustpilotWorst Experience with a letting agency
Worst Experience with a letting agency. They never do the job unless you tell them you are going to complain to the council or sue them, and more than that, they are extremely rude, arriving at the point they insult their customers. Oh, I should not forget to mention they lie when advertising their properties!
Hello Sterie,We're very sorry to hear about your experience.Unfortunately, there were a few issues (some beyond our control) which we have resolved or are chasing third parties to resolve. If there is anything else that requires attention please could you send your details to marketing@carterjonas.co.uk, alternatively you can contact our local office directly newbury@carterjonas.co.uk, 01635 263020 so we can look into any other outstanding matters for you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Carter Jonas Rural hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Taunton.
