Cubitt & West Caterham reviews

★★★★★ 5/5

Google

Thank you to the entire team at Cubitt & West Caterham for making the purchase of our first home as seamless as possible! From the moment we viewed the property to submitting our offer, Zofia and Lucy were fantastic. They were informative, supportive, and so helpful. The process of putting in our offer and having it accepted felt smooth and stress free thanks to them. We were then introduced to Sophie, our sales progresser, who was brilliant from start to finish. She was organised and kept us fully updated at every stage, which really helped us understand the process as first time buyers. Picking up the keys was a lovely experience, complete with a special touch from Cubitt & West. We truly can’t thank the team enough for making this process so smooth, positive, and exciting!

Beth · 24 November 2025

★★★★★ 5/5

Google

Cubbit & West, Caterham is a fantastic, friendly and honest estate agent and I highly recommend them for your sale. Lucy was kind, professional and knowledgeable of the area and I felt I could trust her and her team, and I'm so glad I did. She marketed my property at the right price and kept me up to date on progress. Alessandra and Zofia were also fantastic in the sale of my property, super professional and thoughtful. Taking care with my property as they showed potential buyers around. Sophie in the Sales Progressor team was exceptional in keeping me up to date on progress leading up to and including exchange and completion. Sophie is kind, excellent communication skills and made the process smooth and stress-free. Thank you very much Caterham team. I would not hesitate in using your services again.

M · 2 October 2025

★★★★★ 5/5

Google

I'm a first time buyer, and you always hear horror stories around finding estate agents, or solicitors or getting a mortgage, but I can honestly say Cubitt and West were absolutely brilliant. Throughout the entire process they were really professional, and both Alessandra and Zofia were really lovely, helpful and accessible in terms of getting questions answered in a timely manner, and also giving a lot of helpful advice in terms of things to look out for and things to think about when buying property. I can't thank them enough for making what many people call a stressful process, not stressful at all to me. I really enjoyed working with them, and will keep them in mind for the future in case I need to buy property in the future again. Thank you ever so much.

Nketia · 25 August 2025

★★★★★ 5/5

Google

I am overwhelmed by the extremely high level of service I received from the members of staff at Cubitt & West Caterham. Always professional, efficient and friendly and going over and above to assist me in every way possible; including going to my prospective new home after work to measure up walls for me (thank you Zofia) and offering to bring me in supplies when I fell ill (bless you Reuben) This is a genuinely special team and I feel so very fortunate to have dealt with them. A HUGE thank you to Lucy, Zofia and Reuben for all your hard work and kindness it is greatly appreciated.

Milly · 25 July 2025

★★★★★ 4/5

Trustpilot

Branch good, staff great!

The Cubitt & West branch we used were absolutely fantastic. Always there when we needed them and always the most helpful, especially when we had any questions or issues. My only personal issue with the company would be their use of a certain solicitors. I was deeply unhappy with their recommendation of solicitors who they recommended. You may say that I could have got my own but at that moment, being a first time buyer, I felt very much pushed into that choice. Things were great with the company themselves though. We were assigned Julie to help us and she's been absolutely spectacular. The amount of calls I've made to her to moan is frankly ridiculous but shes always been there to help, to explain what's going on and why, and to be that voice of reason when we needed it most. Very happy to have worked with her and if the review was just for her, it would have been an easy 5*!

B · 28 April 2026

★★★★★ 5/5

Google

Highly recommend Cubitt & West to anyone, especially first-time buyers looking for a friendly and reliable estate agent! A special thank you to Zofia, who was absolutely amazing throughout. She was not only knowledgeable and professional, but also incredibly patient and reassuring whenever I had questions or concerns. Her support made a stressful experience feel much more manageable, and I always felt like I was in safe hands.

Joshua · 1 October 2025

★★★★★ 5/5

Google

I bought my first flat with Cubitt & West Caterham and I could not have chosen a better team to go with! They were all so helpful, they were always in contact and they did as much as they could for the sale to go through and for us to be in our own home! Cant speak more highly of the colleagues here and I would definately go back to them! Thank you Team at Cubitt & West Caterham!

Phill · 21 February 2025

★★★★★ 5/5

Trustpilot

Just want to give credit where credit…

Just want to give credit where credit is due. We have recently sold our property and have begun our search for our new home without any success so far. I have been in touch with various estate agents who have all been brilliant, however Zak has been outstanding. He has been in contact regularly, checking in for updates and sending any new properties over to us.

Kim · 16 March 2026

★★★★★ 5/5

Google

Zofia & Lucy were absolutely incredible with all advice & patience when we were buying our first property! Both have been super welcoming, helpful & really accommodating! Will be recommending their services. Thank you both so much for making this exciting process so seamless and fun!

Becky · 22 November 2025

★★★★★ 1/5

Trustpilot

Don't use this real agent as their…

Don't use this real agent as their services are very bad. They just sold the property without looking and checking of developer's professionals and ethics to customer and left the buyer to struggle faces the issues after buying the property. I bought the brand new house through Cubitt & west and their developer was not even answering the phones calls, or reply or fix the problem even they agreed. They left the house without any purchase or supplier contact details to contact if you want to do something by yourself. Spoken to real state agent head office and the feedback I have received is this is not their problem if developer is not answering so you have to go to legal but they are not taking any responsibility as a selling agent to select the professional developer or take any action. Buyer is buying the property with their hard-earned money and paying the EMI but this real agent and their unprofessional developer are just a real problem so never recommend to use again.

Rajeev · 10 October 2024

★★★★★ 5/5

Trustpilot

I had a great experience of interacting…

I had a great experience of interacting with Summer.In my first conversation, Summer was patient enough to understand my requirements and accordingly suggested property listings.Summer was by my side in every step of the way from understanding the requirements, suggesting the properties, arranging the viewings and accompanying me to the viewings. Summer also kept me well informed.Summer stays patient during the viewings allowing enough time to inspect the property and also answers all the queries.I found Summer to be very helpful, enthusiastic and committed to her work.Also a big thank you to Mr. Otto Pagel for giving me invaluable insights. Also Jayde Bose and Richard were very helpful.I hope the buying process goes well & fast.

P · 3 October 2024

★★★★★ 5/5

Trustpilot

Excellent Customer Service

From the moment I contacted C&W, I have been very impressed with the level of service. Thomas was extremely polite and patient. He was very attentive and informative which resulted in me finding the perfect property within a very short timeframe. The important things to me are transparency and efficiency. He excelled on both counts as well as having the ability to make me feel heard and, more importantly, valued.I am pleased to say that this feedback extends to Scott, Katherine and everyone I spoke to at C&W. I am forever grateful to you all. So much so, I have recommended C&W to friends.

Maureen · 9 September 2024

★★★★★ 5/5

Google

Great and professional service from Cubitt and West. Handled our sale very well and chased down everyone that was holding our sale up. Frequent emails and was kept in contact with frequently throughout the whole sale process. Huge thank you to Sophie who worked hard to push our sale so we could complete by Christmas! We will be using Cubitt and West when we sell and move again. Thank you :)

Sophie · 8 January 2025

★★★★★ 5/5

Trustpilot

My experience with Julie Bramble from…

My experience with Julie Bramble from Cubitt & West Southsea Estate Agents has been outstanding. From the day my offer on the property was accepted, I received what can only be described as excellent customer service. The contract exchange process became quite strenuous due to a dispute between the seller's and buyer's solicitors, which significantly prolonged and complicated matters. However, Julie Bramble demonstrated her professionalism by diligently following up with all involved parties, showcasing her excellent communication skills. She consistently responded to inquiries promptly and took responsibility right through to the end of the process. Her dedication provided my wife and me with reassurance and optimism. Kudos to Julie for her exceptional service. We are truly grateful. Thank you.

Juwon · 20 August 2024

★★★★★ 5/5

Trustpilot

Julie is a Gem!

I cannot recommend Cubitt and West highly enough! They recently helped us navigate an incredibly complex and challenging sales process due to the recent legislation on cladding for flats causing alot of issues. From start to finish, their professionalism, expertise, and dedication were truly exceptional.Despite the difficulties posed by the new regulations, Cubitt and West remained proactive, communicative, and supportive throughout the entire process. They went above and beyond to ensure everything was handled efficiently and effectively, keeping us informed every step of the way. Their knowledge of the latest legislation and their ability to manage the various stakeholders involved was impressive and gave us great peace of mind.Thanks to their hard work and perseverance, we successfully completed the sale, and we couldn't be more grateful. If you're looking for an estate agent who will go the extra mile and provide top-notch service, look no further than Cubit and West. They truly are the best in the business!Harry, Samara, Tracey, Jacki & Julie thank you all for your efforts, we cannot fault you! I would finally like to give a special thank you to Julie who was exemplary in her professionalism and communication!

Martin · 3 August 2024

★★★★★ 5/5

Trustpilot

I couldn't recommend Cubitt and West…

I couldn't recommend Cubitt and West waterlooville any higher. From day one they were all amazing and super helpful. Maddison originally came round to do a valuation and got the ball rolling. She was extremely personal and kind, we sat and had a real conversation rather than being made to feel like just another client. I was given a reasonable timeframe and expectations too rather than being promised anything unrealistic. Nicola and Maddison got to work so fast and the viewings came rolling in. It was a difficult year with interest rates all changing and throwing everything out but i still trusted they'd be able to get the sale completed. Nothing was too much to ask for, they were available for every viewing and got plenty of clients through the door too. After a while they found the perfect buyer and i'd accepted the offer. 10/10 for them both.During the sale process Julie took over and acted as the middleman with myself, the buyer and both solicitors. Again she was very personal and responsive with calls and emails. Any questions i had were dealt with extremely quickly and effectively. It was so reassuring to have someone so proactive during the sale process, i didn't really need to chase anything up because Julie was always on top of it. My entire sale and process was extremely easy and stress free. Second dealing with Cubitt and West and as before i wasn't disappointed. Thanks to you all and possibly others in the background i hadn't dealt with personally. One happy client!

Tom · 31 July 2024

★★★★★ 5/5

Trustpilot

I had no problem with Cubitt and West…

I had no problem with Cubitt and West Caterham at all, I got on really well with Lucy from the beginning, you could tell she liked the house which to me meant that would shine through when she spoke to prospective buyers. They all kept in touch and the house sold very quickly, then Sophie kept us updated regularly on the progress of the sale. If I had any concerns or questions there was always someone on hand to talk me through things and reassure me if I needed it. The house looked great online and we were done from start to finish in 2.5 months. If we ever move again I would not hesitate to use Lucy and her team again.

Stephanie · 29 July 2024

★★★★★ 1/5

Trustpilot

Promised the world before going on the…

Promised the world before going on the market. That’s where the sloppy work started, given the brochure to sign off. Had to be return 3 times for amendments due to duplicate wording, missing pictures etc., basic work for anyone, but no care or attention to detail.Once the house was on the market and live on the website. Some pictures where over saturated making the house look a dirty, missing pictures and more pictures of the garden than the house.Asked them to amend this, met with a sharp and blunt response over the phone…speak to the manager.They amended this, placed the original pictures online, next to the over saturated pictures. Simple, uncomplicated work for anyone, but seems no one can be bothered to check details and pictures. All in all, a very bad experience of Cubitt and West, talks the talk but does not walk the walk.Would I recommend Cubit and West? No not at all, wasted 8 weeks of my time and money.

JPM · 26 July 2024

★★★★★ 5/5

Trustpilot

First time buyer/Leashold property

Though I didn’t use John O’Neill at the Cubitt & West branch, Woodingdean to buy or sell a property, he recommended their in-house solicitors and mortgage services. As a first time buyer, his recommendation and guidance was invaluable. Mortgage Matters Direct were totally amazing in securing me a mortgage, a fast and efficient service with great communication throughout. I would highly recommend them. JS Law, the conveyancers recommend by Cubitt and West were also great, Lauryn Parker-Beaton was very patient in taking me through the complexities of buying a leasehold apartment. Though it took a while, she did a good job in getting the property to completion. John’s knowledge and experience of the buying process was also invaluable, as a first-time buyer this was daunting and stressful, he simplified the whole process for me and held my hand the whole way through. I would highly recommend him and his team of experts, thank you John, I couldn’t have done this without you!

Jason · 8 July 2024

★★★★★ 5/5

Google

The team at Cubitt & West Caterham were very helpful and professional throughout our sale. Working hard to keep momentum with viewings and making helpful suggestions on marketing the property. I've used Cubit & West three times now and wouldn't hesitate to do so again.

Nige · 1 October 2025

★★★★★ 5/5

Trustpilot

Rosie Hewitt at Cubitt & West Arundel is a star

Rosie Hewitt at Cubitt & West Arundel is absolutely exceptional. I needed a new home because of a personal tragedy, Rosie promised that she would find me a place that would "fit me as a person not just as a client" and she absolutely did. She went above and beyond to find me the right property and manage the purchasing process, which was not at all easy. I can only thank her and highly recommend her services to anyone looking for "their perfect home", not just a house to live in.

Chris · 4 June 2024

★★★★★ 5/5

Trustpilot

Cubitt & West - They sell houses.

Having placed our property with another agent and having wasted close to 6 months, we moved to C&W and quite quickly they had found us a very suitable buyer and the sale progressed well through to completion. Thanks to Scott Buchanan, Brian Sparrow and the rest of the team, what is usually a complex process progressed well and everything was done and dusted in about 4 months.

Derek · 16 December 2025

★★★★★ 5/5

Google

Lucy & her team at C&W have been fantastic. We had the property advertised with another local agent (P&B)for whom selling our property felt like a chore and made us feel like they were doing us a favour. The C&W app is easy to use and was updated the next working morning after a viewing so we had no chasing and knew exactly what was being said by potential buyers. When we accepted an offer Sophie kept us updated through the whole process and chased solicitors on both sides to ensure a speedy completion. I would not hesitate to use them again and strongly recommend.

Stephen · 25 May 2024

★★★★★ 5/5

Trustpilot

Final Review

Just wanted to give a final review of our purchase made through Cubitt & West. Zoey & Jaz dealt with the negotiations of our purchase and did everything they could to get us a great deal. We were more than satisfied with their service & would highly recommend them as agents and representatives. Julie Bramble was very hands on with the negotiations and progress of our sale. She was always on hand to speak to and is very knowledgeable in this field. Julie is a credit to the team and I think she does a brilliant job in making everyone feel at ease through the stages. Our purchase has been a whirlwind of emotions and stress but I think it was most definitely not as stressful as it could have been without Julie taking it on and working hard on it. Thank you for everything guys.

Lauren-Rose · 22 May 2024