Elan Homes Tamworth reviews

★★★★★ 5/5

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Whittingham Fold

We couldn't have bought a more perfect beautiful property. Tracy and Colin have been amazing to deal with. We have been in just over 2 months now with hardly no snagging at all. The service we have had has been amazing and we love our new home and in such a beautiful location. I would recommend a 100%

Clare · 22 April 2024

★★★★★ 5/5

Trustpilot

Ken is a very informative

Ken is a very informative, knowledgable persin to get on with. Prompt response to all communications. Very helpful and friendly which made parting with the money less painful.

Deirdre · 16 January 2023

★★★★★ 2/5

Trustpilot

Lousy customer care from a badly managed company.

I am not normally given to writing reviews but,in view of our experience, I feel compelled to warn prospective home buyers that they may well have problems with this company.It is tempting to give Elan Homes only a one star rating but, in view of the catalogues of dire failings which other reviewers have reported, I am prepared to moderate that to two stars.Whilst, fortunately, the basic build quality seems satisfactory the standard of finishing leaves much to be desired. We have lost count of the number of snagging issues there have been and, during the 10 months we have been in our new home, it has been an uphill struggle to get these attended to because of what seems to be incompetent and indifferent senior management.Since we took possession of our house there have been half a dozen changes of site manager, all of whom have been highly critical of the overall management of the company and have ended up quitting because they can no longer tolerate the chaotic regime under which they are expected to operate.We still have a number of issues to be addressed with no idea when, or if, they will finally be resolved and the final straw for my wife and I has been the point blank refusal to carry out one item of remedial work, despite the fact that such work has been done on our next door neighbour's house.Because of the extremely shoddy job the silicone contractor has done around window and door frames we have repeatedly asked for similar cosmetic work to be carried out on our property.What has particularly infuriated us about this particular issue is that whilst employees of Elan have agreed with us that it is unsightly (one saying that it looks as though the sealant was applied with a catapult) a man we believe to be Elan's contracts manager has been nothing but truculent and obstructive and actually resorted to lying to us - falsely claiming that our neighbours had had the work done at their own expense.We vehemently object to being lied to but Elan Homes senior management couldn't give a damn and their final position on this particular issue is that we should go to the NHBC if we're not happy.I could go on to list matters of concern about the development in general such as the incompetence demonstrated by grounds workers employed by Elan but I'm too busy carrying out my own snagging on our property.Suffice it to say that my wife and I would not recommend Elan Homes to anyone.

John · 16 July 2022

★★★★★ 5/5

Trustpilot

Great after sale service

Two years after purchasing our home I was having difficulty locking the kitchen bifolding window-doors. The fault was probably caused by the heatwave we’ve been experiencing recently rather than anything else. I called Peter who had been the site manager previously and even though he was posted on another site and was no longer working here, he was extremely helpful. About an hour later Steve showed up who had clearly dropped what he was doing to attend to our issue; he spent a good hour readjusting the window door until it was back in good working order. I am delighted with the after sales service .

Michael · 14 July 2022

★★★★★ 1/5

Trustpilot

Very disappointed

Very disappointed - having failed to install the kerb in front of the drive correctly first time, two years later it was dug up and repaired to a poor standard and finish, across the front of the property, and no interest in doing a good job or consideration on the impact to the property. Having raised with Elan Homes they have responded that they are unwilling to look into this any further.

Chris · 23 April 2023

★★★★★ 5/5

Trustpilot

Nothing was to much trouble…

On Saturday the 5 I reserved a property on Greenside View Dukinfield. The salesman name was Jonathan Sinnot.Jonathan was very helpful and went through everything in great detail and a very professional manner. Great Service

Frank · 7 February 2022

★★★★★ 5/5

Trustpilot

First time buyer

Michelle is amazing! We are first time buyers and she has made the process so smooth! Any questions we had she went above and beyond! Michelle is a credit to Elan homes!

Molly · 22 September 2024

★★★★★ 1/5

Trustpilot

Home I'm disappointed with inside and out !

Undoubtedly one of the poorest decisions I have made was purchasing a home with Elan. Elan has treated me with nothing but contempt since our purchase over 18 months ago.140 defects / snagging items were identified on handover, with the remaining items still being contested following the original catastrophic handover of the property to my family and me.The complete lack of customer care and build quality has frustrated other residents in our development and me, with roads, pavements and communal areas still not completed. In addition, site managers have come and gone over the two years with promises made and continuously not delivered.Not a day goes by that I don't regret my decision to purchase a home with Elan.

Tom · 26 June 2022

★★★★★ 5/5

Trustpilot

Praise for George, Dave and Vikki.

I would just like to say there is no particular date as in my experience George the assistant site manager and Dave the site manager, both based on Balmoral Drive in Churchtown, have always been very helpful when my Husband and myself have had problems that come under the famous heading of snags. We have lived here two years now and we cannot find fault with either of them. The routine used to be that you could ask either of them about something and they would always help, now it all has to be arranged through Customer Care with Vikki who is also very helpful and she passes on the requests to them. To be honest it was much better when it was "off the cuff" through George and Dave but these are the rules now so obviously we have to go along with that. May I also add that quite frequently people who have moved in do not give them a chance and actually start off quite rude with them which is completely wrong in our eyes. So full marks to George, Dave and Vikki. From Mr. and Mrs. John and June Wright, 226 Balmoral Drive, Churchtown.

June · 19 September 2024

★★★★★ 2/5

Trustpilot

Great until they need to deal with issues

They’re a great company until any issues arise, it’s then like getting blood from a stone.We moved into our home in February 2021, we have outstanding snags we’re still awaiting to be resolved with some reported on day 1 and still not resolved. 16 months and waiting.At first, they were great and came to fix a few snags relatively quickly. However many are still outstanding which I’ve had to chase on a monthly basis and still yet to have anyone even contact me nevermind actually come fix them. I’ve given the benefit of doubt too many times but there’s only so many excuses around covid sickness, staff shortages and promises of callbacks & visits from site managers that never materialise that anyone can deal with. Lots of these snags are small/minor issues that ideally should have been noted during the build process however mistakes happen. The fact the issues are so minor are now the reason it’s so infuriating that they’re not fixed and nobody seems to care. We have unfinished laminate, holes in the walls hidden behind radiators and unstable flooring to name a few. It takes weeks to get a response from customer care, even after the promise of escalations to site managers etc there’s still nothing but silence from that end. It’s very frustrating from a customers point of view in what was otherwise a seamless experience prior.

Keegan · 4 June 2022

★★★★★ 5/5

Trustpilot

Brilliant from start to finish

From start to finish, the process has been smooth sailing, very stress-free & exciting. This is down to Jonathan being great with us, keeping us updated & providing us with guidance, tips & support. We even got a lovely welcome to our home / congratulations hamper & bottle of bubbly. The site team have been brilliant so far walking us through all the things we need to know about the house and being contactable about any issues or questions we have. We hope this continues!

MH · 3 June 2022

★★★★★ 5/5

Trustpilot

From sales right through to snagging

From sales right through to snagging, Elan and their staff have been nothing but helpful with our home purchase and move, I cannot rate their sales and site staff who have helped us settle in to our new home on Greenside View in Dukinfield which we over the moon with. Yes we have snags like any other new house but nothing major and the site staff have been very helpful and remained engaged throughout ensuring things are sorted as quickly as possible.I can’t recommend Elan homes highly enough.

Andy · 22 May 2022

★★★★★ 5/5

Trustpilot

Hazelfields Poynton

Rosie was extremely helpful,knowledgeable and friendly, she helped us decide the best plot for our needs and arranged a visit to the Southport site to view the show home there.Our whole experience with Rosie representing Elan homes was pleasurable, informative and the show houses were very well presented.

Neil · 21 October 2023

★★★★★ 5/5

Trustpilot

From our initial visit and tour of our…

From our initial visit and tour of our house to the hand over and welcome Shirley was outstanding and kept us informed every step of the way, she is a credit to your company

Jeffrey · 13 January 2022

★★★★★ 5/5

Trustpilot

Jonathan has been absolutely amazing…

Jonathan has been absolutely amazing throughout the process of buying our home. We feel we have been very supported throughout and highly recommend Elan Homes!

Jess · 16 January 2023

★★★★★ 5/5

Trustpilot

Very pleased.

We have been very pleased with the way Will has dealt with the initial stages of our purchase of a house at Whittingham Fold. He has made the process of reserving the plot and choosing the fittings a pleasure and he has answered our questions efficiently and with good humour. We feel that we are in good hands. We are looking forward to moving into our new home in due course.

Pat · 19 March 2023

★★★★★ 1/5

Trustpilot

Avoid!!

Moved in over 6months ago & still have outstanding work from our 7 day snagging report.We were promised work done by a site manager who knowingly knew he was moving sites the day after. The site manager who took over said he would only complete full snagging list if we promised to score him highly on the survey. Endless calls/answer phone messages and emails to customer home care and still no further. No one returns the calls and the last email took 13 working days for me to get a response. We have been promised a visit from the site manager for over 3 months. The finish of the house is poor and we’re disappointed with the quality of the bathrooms and kitchen.

Harriet · 17 March 2022

★★★★★ 5/5

Trustpilot

Faye at Garrett Hall Fields is so…

Faye at Garrett Hall Fields is so helpful, she explained everything in detail from my first visit to reserving my house. Very approachable and always happy to answer any questions.

Mrs · 13 September 2024

★★★★★ 1/5

Trustpilot

Surprised by the positive reviews

I’m really surprised to read so many positive comments here because everyone at the Stableford site is truly fed up with the terrible customer service that Elan provide. I have never bothered leaving feedback anywhere before but as our emails and phonecalls to the customer aftercare team just get ignored i feel i have been driven to it. We moved in back in August 21 and as soon as the site manager left it’s as though nobody at Elan cares. Given this is the biggest purchase we have ever made the customer service is probably the worst i’ve ever experienced which is a real shame because the houses do look nice.

D · 2 February 2022

★★★★★ 5/5

Trustpilot

Exceptional customer relations! I recently purchased a new build…

I have recently purchased a beautiful new build house on Balmoral Gardens in Churchtown. It was a pleasant experience from start to finish being helped and supported by the sales managers Ken and Collette. George, a site manager has been so helpful dealing with any issues that occur with a new build. I would highly recommend Elan Homes for their friendly and exceptional customer relations.

Ruth · 11 August 2023

★★★★★ 5/5

Trustpilot

Recently purchased a property at the…

Recently purchased a property at the Brook meadow development and we have been thoroughly pleased with our purchase and the service provided , Kate especially has been a big help chasing up and resolving any issues we had in the lead up to securing the property and nothing was too much trouble. Kate also regularly sent us updates with the progress on our property and helped ensure we managed to move in on the required date we very much needed and we couldn't thank them enough , Steve the site manager has also been a big help and nothing has been too much trouble for any of them.

Andy · 28 January 2022

★★★★★ 4/5

Trustpilot

All issues were resolved.

When we moved into our new home 2 years ago, at Balmoral Gardens, Southport, we had quite a few issues. They included, but limited to, a leaking roof, a leaking hot water tank, and stained floor covering in the kitchen/utility area that was caused by it being laid on a wet floor!All new homes have issues, big and small, but they were all sorted out by Elan Homes.The customer care team have been helpful and have helped us resolve every issue as it arose.The only reason I went 4 stars instead of 5 is that many of the issues the we’ve had should have been picked up on before the house was handed over.

Richard · 18 July 2024

★★★★★ 5/5

Trustpilot

I recently picked up the keys to my new…

I recently picked up the keys to my new Elan home and I absolutely love it!! I would like to thank the sales managers Collette and Ken who have been so helpful and supportive during the whole process.Since moving in George the site manager has also been very helpful and I would definitely recommend Elan homes for their friendly and excellent customer service.

Colette · 7 September 2023

★★★★★ 1/5

Trustpilot

We have lived on Rosewood Gardens for…

We have lived on Rosewood Gardens for over two years with many more people on the development for double that.

Mark · 11 May 2026