Trusted Agent profile · Tamworth
★★★★★
295 reviews across 2 platforms
Dosthill Road, Two Gates, Tamworth, B77 1JB
Part of Elan Homes, see every office.
Elan Homes's office in Tamworth, at Dosthill Road, is rated 4.1 out of 5 across 295 reviews on two platforms, including 2 Google reviews rated 5.0.
Tell us what you need and we'll put you in touch. Elan Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tamworth.
Every review we hold for the Tamworth office, from every platform, shown as written. First names only.
5/5
TrustpilotGreenside View
Jonathon at Greenside View has been fantastic with us and has made very effort to help us along the way
Hi Clare,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
5/5
TrustpilotBalmoral Gardens Southport
Collette and Rosie at Southport have been very friendly and helpful throughout the whole process, kept me in the loop to make it as quick and smooth as possible to get me in my new home. The site manager has also been fantastic and will go above and beyond to resolve snags or issues,
Hi Antonio, thank you for taking the time to leave such kind words about our team, I will be sure to share them.
4/5
TrustpilotOur experience with Elan Homes
Our experience with Elan Homes, as newbuild buyers, has been overall a positive one. What has made it really special has been the excellent input of individuals like Peter, Ken and Billy; We were always met with a friendly smile, and the proactive, supportive, professional attitude of these individuals; they did everything they could to be helpful and raise the profile of Elan Homes. I should also say that the quality of the building work and materials used was also very high, and the aftercare has been excellent. Perhaps the reason Elan miss out on a five star trustpilot review from us, is the inflexible approach to building plans that we weren’t allowed to modify even slightly before building work took place, even with the internal layout, and the very crowded car parking spaces that were not really revealed until the homes were already built. So, amazing frontline customer help and support, and a little bit more work to do with accommodating buyers’ needs and transparency.
Many thanks for your kind review Michael and your comments in regards to Peter, Ken and Billy, I have passed this onto them and their line manager.In regards to building plans, unfortunately once a site has started construction we do not have much flexibility to extend car parking spaces or the plans as this would need further planning permission and may delay the build process for yourself and other buyers. The choices you can make to design your dream home are mainly around internals rather than the overall build of the house.We appreciate your points on transparency and we are working hard to try and give as much information as possible through our website and other channels to make the buying process as smooth as possible. I have passed this comment onto the sales team to help continue to improve our process.We hope you enjoy your new Elan Home for many years to come.ThanksElan Homes.
5/5
TrustpilotFirst House from Elan Homes
We bought our first house from Elan Homes this March with the support from the sales executive Mr Ken and his colleague Billy. Buying your dream home is never easy in normal times, and it could have been unimaginably harder during several spells of national lockdown like the ones we had due to Covid-19 but for the support from outstanding sales executive. Ken and his colleague, who are super-friendly, made the journey a lot easier for us despite all the social distancing restrictions and limited office opening times. We have been provided with frequent updates about the development of the site and timely information about upcoming plots released to the markets. The development is enormously popular, located in one of the most sought-after areas, and the demand is unusually high while the supply is visibly limited. We feel extremely lucky to have been able to secure one of our preferred plots, thanks to the Elan Homes's professional service. We cannot wait to see the completion of our brand new house in few months’ time.
Many thanks for your kind comments i have passed these onto Ken & Billy and their line manager.We are looking forward to moving you into your dream home.Elan Homes.
1/5
TrustpilotMoved in to our new home December 2019…
Moved in to our new home December 2019 and it seems like every week we find another issue. So far the boiler has leaked twice and had to be repaired, the toilet leaked, the handles fell off the kitchen cupboards, the door handle stopped opening the bedroom door, the tiles had to be replaced in the en-suite and bathroom, one of the patio doors lock rusted, the other patio door had to have the hinge changed, the fence post had to be put back up properly as it was falling over, all the grass at the front of the house has got to be ripped up as it has turned into mud, the paving slabs have had to be put back down properly, porch tiles were broken, the bannister had to be fixed to the wall as they forget, screws weren’t put in hinges. The outstanding jobs we still have- the overhang of the roof is split, a window is split and the wall in the front room probably needs repairing. DONT BUT A HOUSE FROM ELAN HOMES. I wish we had read the reviews before buying
Hi Kelly,We are so sorry this has happened, I have notified our customer care team of your comments.It would be great if you could contact them on 0345 481 8805 or customercare@elan-homes.co.uk and we will have this looked into further.Once again sorry for the experience you have had.Elan Homes
5/5
TrustpilotVery easy to deal with
Hi Been in contact with Rosie & Ken at Barmoral Gardens in Southport, regarding a property for sale.Both made the buying process very easy with there knowledge & experience.
5/5
TrustpilotKen at Mossley Gardens
We have recently bought a house on the Mossley Gardens site. After an initial poor experience with one of the sales team (she no longer works on the site), we had excellent care from Ken whilst buying our house. He was supportive and attentive during the whole process. He also helped us secure a part exchange after our house sale fell through days before exchange! He is a delight to work with and is always professional. He gets things done when time is of the essence. We really can’t thank him enough!
Many thanks for your kind comments Emily, we will pass these on to Ken.Thanks Elan Homes
5/5
TrustpilotWe have bought a very nice modern home…
We have bought a very nice modern home from elan homes, everything has been nice and smooth up to now, our snags have been attended to quickly which isn't many at all in our experience Anna and billy have been very helpful and sorted out alot for us as and when neededThe site managers are really helpful with us too, which is another bonus, they have done a good few favours for us up to now tooEverything and everyone has been good to us and we are really happy with our new home!
Many thanks for your kind comments Ste, we will pass these on to Anna, Billy and the site team.Thanks Elan Homes
5/5
TrustpilotMossley gardens
I am delighted with my new house. It is well designed and lovely and warm it also has a large garden which is unusual for new houses. The site has been well planned around a communal grassed area which means the houses are spaced out and the site has character. Our main contact with Elan was Ken from the sales team. From our very first meeting where he helped us decide what we wanted, to moving in he shared our excitement with us. He always made time for our many questions and was able to offer help and advice. He kept in touch so that we knew where the process was up to. He is an excellent ambassador for Elan.
Many thanks for your kind comments Mrs Foley, we will pass these on to Ken.Thanks Elan Homes
5/5
TrustpilotGreat experience and friendly approach…
Great experience and friendly approach by the staff.Explained well about property.
Hi Jini, Thank you so much for your kind words! We're absolutely thrilled to hear that you had a great experience with us. We really appreciate you taking the time to share your feedback. The Elan Homes Team
5/5
TrustpilotExcellent Customer Service
I am a new home owner under Elan Homes. The customer service experience has been excellent. I had problem with my plumbing system and Elan responded very swiftly to my concerns and got it resolved in less than 24 hours. I can't be prouder to have Elan Homes as my Builders. Will recommend the company to prospective home owners 100%
5/5
TrustpilotWell done Elan...
Because of some difficulties resulting from accidentally crossed wires, Elan Customer Care Manager Dani Evans got in touch to resolve things. And Dani (and her colleague Shaun) couldn’t have been more helpful, an object lesson in outstanding customer care, and a credit to Elan.
Thank you soo much for sharing your experience with us- it means everything to the team to hear you are happy with the service you received from Danni and Shaun - pls remember the team are here to help if your require any further assistance.
1/5
TrustpilotShocking Customer Care
In July landscapers came to our property to do some work who were provided by Elan Homes which resulted in them putting down soil around certain parts of the garden. We were told that a week later they were going to come back and put weed and feed down and until that and for a couple weeks after we need to keep our 2 year old off the lawn.4 MONTHS LATER AFTER NUMEROUS EMAILS AND PHONE CALLS TO ELAN HOMES FINALLY THE LANDSCAPER RETURNS. He tells us that because it’s so late in the year putting weed and feed down would be pointless and this particular person didn’t even know that it was his own associate that made this MESS IN THE FIRST PLACE!So we request that as a gesture of good will can Elan Homes please pave the small area of the lawn which they damaged (I was even prepared to pay for the paying slabs) CAN YOU ACTUALLY BELIEVE ELAN HOMES SENIOR TEAM DENIED THIS REQUEST AND EXPECT US TO NOW LIVE WITH A MUD FULLER GARDEN WHEN THEY RUINED OUR LAWN IN THE FIRST PLACE??Great customer care when you are spending a couple hundred grand buying one of their properties........
Hi Ross,We are so sorry this has happened, I have notified our customer care team of your comments.It would be great if you could contact them on 0345 481 8805 or customercare@elan-homes.co.uk and we will have this looked into further.Elan Homes
1/5
TrustpilotLook past the 5* sales reviews of Jonathan and instead read the 1* after completion reviews of Elan Homes
Wrea Green Sales Office promise specifications which are unable to be fulfilled by Site TeamSite Team has been provided with unskilled labourSite Manager overlooks poor preparation and execution of tasksCustomer Care Team are invisible and uncontactableAfter Sales Service has been outsourced Snagging issues sometimes accepted but resolved at a snail pace and the regular communications for resolution never materialise5 Directors are involved with over 200 other companies/businesses
Thank you for your comments.The site teams arrange a 7 day appointment to go through any teething issues you may find and address any defects in line with the tolerances set out by the home warranty provider with anticipated dates for completion.The dedicated Customer Care Team are on hand Monday to Thursday 8.30am, 5.30pm and Friday 8.30am, 3.30pmThe team can be contacted via telephone or email and will respond to any queries as quickly as possible.We are very sorry to hear of your frustrations and would be more than happy to discuss with you in person so we can work together to bring all matters to a satisfactory conclusion.Please contact the team at your earliest convenience who will be standing by to assist.Thanks Elan Homes
1/5
TrustpilotThree Js Abberley.
Three Js Abberley.Worst customer service ever.Still waiting for snags to be fixed over a year later.Have an obvious structural problem with the floor and keep getting fobbed off.Would sell the house if it wasn’t for this floor problem which needs resolution.Customer services ignore you for months on end , worst experience of buying a house I’ve ever known.Would not recommend at all.
Thank you for sharing your feedback with us. We are deeply sorry to hear that you feel you have received poor customer service from our team. Please know that this is not the level of service we aim to provide, and we take your concerns very seriously.We want to assure you that we are not ignoring your concerns. Our team is actively investigating the issues you have raised, and we are taking steps to ensure that any outstanding items or concerns are resolved to your satisfaction.We are glad to hear that your customer care coordinator has been in touch with you to open up lines of communication. They are committed to working with you to ensure that any issues are addressed promptly and to your satisfaction.We appreciate your patience and understanding as we work to resolve these issues. If you have any further concerns or questions, please do not hesitate to contact us. Elan Homes
1/5
TrustpilotI would give zero if I could
I would give zero if I could. Site managers in the teens gave worked on site. They DONT check their builders work on site, just let them get on with it, cheap products, poor finish leading to plumbing leaks. Totally shoddy and no pride. Just leaves you sad and distressed trying to fix shoddy work when it should be a happy time in a new build. DONT BUY!!
Hi Elizabeth,Thank you for your comments although we are very sorry to hear of your disappointment.A member of the Customer Care Team will be in contact to discuss further with you and make any necessary arrangements. ThanksElan Homes
1/5
TrustpilotIf You Value Honesty, Elan homes Isn’t the Developer for You”
Avoid Elan Homes at all costs. Their sales team will lie, mislead, and backtrack without hesitation. Once you’re locked in, you’ll discover the charming ads were just bait. If you’re unlucky enough to deal with them, only communicate via email, never by phone unless you’re recording.
5/5
TrustpilotRosie has been fab!
Rosie has been fantastic from the start, very knowledgeable of the area and so lovely with it. She has been so attentive and always there to answer my questions. Thank you Rosie you’re a star!
5/5
TrustpilotGood Service
Good Service and always good for the information
Hi Jason, Thank you for your kind words, we really appreciate you taking the time to leave a review. We're glad to hear you’ve had a positive experience so far, and we're here to help with anything you need moving forward. The Elan Homes Team
5/5
TrustpilotReview of Elan homes and Agent Rosie
Hi Charlotte, Thank you so much for taking the time to leave such a lovely review. We’re absolutely delighted to hear that Rosie was able to support and guide you throughout your home-buying journey. She is a real credit to our team, and she’ll be thrilled to know she helped make the experience a positive and memorable one for you. It’s also a pleasure to know that you found the process enjoyable, at Elan, we strive to deliver quality homes and a supportive, positive experience throughout. Wishing you every happiness in your new home! The Elan Homes Team
5/5
TrustpilotBuying a new build house can be a…
Buying a new build house can be a stressful experience but was made easier and smoother by our extremely helpful and supportive sales rep Ken. From helping us to pick our kitchens and bathrooms, fulfilling my diva demands, to enabling us to get in the house when our temporary accommodation ran out. It’s never going to be completely smooth sailing but we were happy with our experience and very happy in our new home.
Thank you for your kind review Michelle, espically around your comments for Ken, we have passed this onto him and his line manager.We are delighted you love your new home and hope you have many more happy years there.ThanksElan Homes
5/5
TrustpilotA homely company selling homes 👍🏻
Professional people doing a professional job. Jonathan is an asset to any company.
Hi,Many thanks for your kind comments about Jonathan.We hope you have many happy years in your Elan Home.ThanksElan Homes
5/5
TrustpilotThe help and support that Rosie gave was above and beyond she chased estate agents and solicitor to make it an easy transaction
The help and support
Hi Fred, Thank you so much for taking the time to leave such a kind review. We're thrilled to hear that Rosie was able to support you and help make the process a little easier. We'll be sure to pass on your lovely feedback to her! The Elan Homes Team
5/5
TrustpilotBoth Hilary and Dan were amazing…
Both Hilary and Dan were amazing throughout. Approachable, knowledgeable and managed the process so professionally throughout!
Hi Ellen,Many thanks for your kind comments about Hilary & Dan.We hope you have many happy years in your Elan Home.ThanksElan Homes
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Tell us what you need and we'll put you in touch. Elan Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Tamworth.
