Trusted Agent profile · Tameside

Bridgfords Stalybridge reviews in Tameside

2.9

★★★★★

647 reviews across 2 platforms

53 Mottram Road, Stalybridge, SK15 2QP, Tameside, SK15 2QP

Bridgfords's office in Tameside, at 53 Mottram Road, is rated 2.9 out of 5 across 647 reviews on two platforms, including 194 Google reviews rated 4.6.

Google logo

4.6 / 5

194

Reviews on Google

This office

Trustpilot logo

453

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Tameside office, from every platform, shown as written. First names only.

5/5

Google

Alot better than my previous experience buying a house, very professional and always there to help

Antony · 8 February 2025

Agent replied · 10 January 2025

Thank you for taking the time to leave us your 5* review Antony! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

Avoid this company at all costs

This estate agents are the worst I have ever dealt with. I have had a deposit issue with them since 2022 and this has remained unresolved because the branch manager is very unhelpful, obnoxious and rude. She doesn’t have the word assist or help in her vocabulary. I have had several conversations with her via email but somehow on my recent contact she has sent a reply citing confidentiality. Yet she has sent emails with personal information and details previously. After that she commands you to call the office phone which is never answered.

Sandra · 27 April 2023

1/5

Trustpilot

The worst experience I have ever had…

The worst experience I have ever had with an agency.They are rude and not professional. They pretended to have the money via call before I even received a proper contract for the flat.Then, they told me to get the keys and find the flat by myself. They did not even show me where the flat is. I will avoid to have deals with them in the future.

Simona · 4 March 2024

5/5

Google

Used Bridgefords Stalybridge to both buy and sell houses and have always found them helpful, responsive and approachable. Throughout my most recent sale I found both Stacy and Richard excellent to deal with from marketing the property, taking responsibility for the viewings right through to completion. They kept me up to date at all stages of the transaction to ensure the sale went through smoothly and on time.

Antony · 13 November 2019

Agent replied · 11 November 2024

Thank you Antony for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us. Best wishes Emma

1/5

Trustpilot

Avoid this agency by all means

Avoid this agency by all means. They attract landlords who will lie to you about the history of the property and it’s current state (mine was infested with massive rats which the landlord claim to know nothing about until I called exterminators who found evidence from a different extermination team)The staff will make promises to you and not fulfil them ( I agreed to take a contract pending they would clean the property, however it was inhabitable for 3 days before the landlord arrived to clean. Agency promised to refund those three days but choose to ignore this state 6 months down the line and this cost me money as the tenant.I have never written a review in my life and I’ve rented for 10+ now and I have experience a lot. I would never recommend this agency even to my worse enemy.

Collins · 5 April 2023

1/5

Trustpilot

Worst renting experience in our lives.

Worst experience we’ve ever had as tenants. We rent a property from Bridgfords lettings Durham Branch. We’ve rented property for many years but have never been in this situation before. We’ve been living without hot running water for months now (comes out the tap like ice). The boiler stopped working in December. Bridgfords sent out an engineer who got the central heating working but couldn’t get the hot water to work. The engineer told Bridgfords that the boiler needs replacing. They still haven’t replaced it. To top it all, they’ve been deceptive in the emails they’ve sent, stating in February that they’d contacted an engineer to fit the boiler and that we should “look out for our phone ringing” only to be now told that they’re “waiting for a cheque to clear”.I can only think the 2.5 stars is because shortly after moving in they badger you with emails to give them a Trustpilot review before you’ve had a chance to see their true colours. Appalling, not worth 1 star.

Paul · 31 March 2023

5/5

Google

Excellent estate agent from start to finish. Every staff member I encountered was friendly and professional. Communication was fantastic throughout purchase and they kept in touch with all involved in the chain to ensure a smooth as possible road to completion. I’ve no hesitation in recommending them and look forward to working with the team again in the future

Alex · 12 November 2021

Agent replied · 11 November 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations

5/5

Trustpilot

Excellent service throughout the whole…

Excellent service throughout the whole move process. Can’t thank Ben enough as he ensured everything went as smoothly and quickly as possible! Thank you so much again. Highly recommend

Lauren · 5 June 2023

4/5

Google

Big thanks to Richard and the team they made a sad and stressful time go very smoothly, they were considerate and professional.

Christine · 13 November 2017

Agent replied · 11 November 2024

Hi Christine, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Bridgfords team in Stalybridge. I will make sure you comments are shared with Richard and the team. Kind regards.

5/5

Google

We sold sister's house with Bridgfords Stalybridge this week. We had a delay of nearly two years with the lease/freehold, no fault of Bridgfords but Richard and his colleagues persivered through every step of the transaction got us there in the end. The team provided a friendly and professional service and we would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value

Jayantilal · 12 November 2021

Agent replied · 11 November 2024

Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations

5/5

Trustpilot

First home - couldn't have done it without them!

I recently bought my first home and couldn't have done it without the help of Chloe, Ryan and Gemma. They offered their support from start to finish and always explained what was happening. They were always there to talk and would reply to emails quickly. They really eased the stress of moving into a new home. I will definitely be using them again in the future and will be recommending them to family and friends who move within the area. Thanks so much to the whole team at Bridgfords x

Leah · 28 January 2023

1/5

Trustpilot

Seems this company has teamed up with…

Seems this company has teamed up with Rise letting agency another awful local Durham agent who also fails to respond to complaints and have zero professionalism.

Florence · 1 September 2025

5/5

Google

Ellie and Richard were great during the sale of our house Would highly recommend

Sarah · 12 November 2020

Agent replied · 11 November 2024

Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).

5/5

Google

Absolute pleasure to deal with, nothing was beyond them or too difficult. ellie and Richard looked after us and looked after us well, keeping us up to date the progress of the sale and liaising with solicitors (both ours and the buyers). From the day I walked in and said I wanted to sell to the exchange they have been superb!

Rich · 12 November 2020

Agent replied · 11 November 2024

Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott

1/5

Trustpilot

I would not recommend using Bridgfords…

I would not recommend using Bridgfords based on my recent experience.

Simon · 9 January 2026

1/5

Trustpilot

Beware

Beware! If you are a first time buyer bridgfords Stalybridge will not let you buy a property unless they do a mortgage through them, they are not interested in anything other than selling you a mortgage and the rates they offer are rubbish, they just offer the one which pays them the most comission! They are also rude and ignore calls and emails AVOID

Geoff · 9 February 2024

5/5

Google

First class service from the whole team We sold our house with Bridgfords Stalybridge about a month ago. We had a few delays with conveyancing but were kept informed along every step of the transaction. The team chased up solicitors to speed the process along right through to completion. Very professional service and would highly recommend.

Mike · 12 November 2021

Agent replied · 11 November 2024

Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.

5/5

Google

Brilliant service from Richard, Caitlin, Pam and Ellie at Bridgfords, Stalybridge. They managed to find us a lovely home and sell our property as well! Very professional and great communication with the team all throughout. I'd definitely recommend these guys if you want a quick sale! Thank you so much guys! Very happy with the service!!

Jay · 12 November 2021

Agent replied · 11 November 2024

Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

DO NOT USE THESE!!!!

DO NOT USE THESE!!!!The worst estate agents ever. If you’re considering them, do not do it. So at the end of October i needed to move out. So i found a flat, viewed it, applied, got accepted. So obviously i handed in my notice at my current housing. I requested to send my boyfriend to pick the keys up as i was in work until 6pm. Double, tripple checked if they needed any confirmation for him to collect them. Was advised they needed nothing as they would recognise him from the viewing. At the point of the keys being handed over they told my boyfriend he had to sign on my behalf… As the estate agent walked my boyfriend up the stairs of the flat she advised him that some pidgeons had broken in and pood all over the floor. Baring in mind at this point, i’d spoken to her on that day and paid over £1000 to their company. It is just me on the agreement so it’s a breach of DPA that they advised my partner that and not me on the call where i paid them money. I asked to get keys early so i could move in my stuff. So with the bird poo all over the floor i did ask how they expected me to move my furniture over that. After confronting the company about advising my partner to sign my name i was advised WE should have known that was wrong. It took a week to sort this out, i have now had to find other housing as i had about 2.5/3 weeks until im a 19 year old homeless person… After displaying my annoyance to the company the rudely asked if i could live at my parents or my boyfriends… I have finally managed to get keys for a new flat however now i only have 4 days until my tenancy runs out. Baring in mind i work 7:30am-6pm so now i’m having to rush everything in 4 days. Also, the day i picked up the keys i was told they didn’t have the key for the front door of the flat building which is by the car park. So now i’m left with 4 days to move my stuff in & no access to the building. I must admit, i do have a key to the other door on the building. however to get to that door you have to cross a bridge, go up and down some stairs therefore is the complete opposite of convenient. This estate agents is a joke and has only caused me stress. If i didn’t have limited time to leave my current property i would not be staying with them.

Gemma · 16 November 2022

5/5

Google

Have used Victoria at Countrywide Mortgage Services for around two years, trying to find me a property and finally it happened. I could not have done it without Victoria’s hard work and patience, thank you so much!

Ben · 10 October 2023

Agent replied · 11 November 2024

Thanks Ben for the wonderful 5* review and your kind words! Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Absolutely disgusted with this place

Absolutely disgusted with this place. Went to rent a house. Discussed my situation my income everything I could I was upfront about. Was told I had the house and asked to pay a holding deposit and hand my notice in to my current landlord. House definitely ours. Had 2 guarantors which was all accepted by the landlord. Start packing my house have my current landlord accept my notice and put my house back on the market. 2 weeks later get told I can no longer have the house I failed credit check. They were told from day 1 I would fail hence the guarantors. Was told I came back bankrupt which is not true. Asked if I could do anything to prove this wasn't true. Was told doesnt matter you can't have the house. So no home to move into and a home I have to leave with 5 kids in tow. Disgusted with them. Oh and lose the holding deposit they said I needed to place after being told I was accepted. Literally left us with no home!!!!

Rachell · 31 October 2022

5/5

Google

Bridgfords were the ultimate professionals from start to finish of our sale. They sold our house within days of it going on the market, nothing was ever too much trouble and any queries/ questions I raised were answered promptly and efficiently. I would be happy to recommend these to anyone looking to sell their house.PositiveProfessionalism

Lisa · 12 November 2021

Agent replied · 11 November 2024

Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.

1/5

Google

I cant write a positive review here. We got treated poorly so bad we nearly didnt buy the house. In the end we had to go through the original vendor and our adviser. Tip for people purchasing. If you find a problem with the house dont ring these ring the vendor and sort it or you will be told your ungrateful and have a rude reception.

Charlotte · 13 November 2017

Agent replied · 11 November 2024

Hello Charlotte, I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk

5/5

Trustpilot

Thank you to Danielle and the team for…

Thank you to Danielle and the team for never giving up with the sale of our recent property. Even through two major shifts in the economic climate they still managed to arrange viewings and provide regular updates. Thank you and all the best

Michael · 2 December 2020

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews
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