Trusted Agent profile · Tameside

Bridgfords Stalybridge reviews in Tameside

2.8

★★★★★

635 reviews across 2 platforms

53 Mottram Road, Stalybridge, SK15 2QP, Tameside, SK15 2QP

Bridgfords's office in Tameside, at 53 Mottram Road, is rated 2.8 out of 5 across 635 reviews on two platforms, including 185 Google reviews rated 4.6.

Google logo

4.6 / 5

185

Reviews on Google

This office

Trustpilot logo

450

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Tameside office, from every platform, shown as written. First names only.

1/5

Trustpilot

Fraud risk

Refused to return deposit after tenancy ended, eventually complying four months later after we enacted formal action. Ignored all our calls and emails, and during the little communication I could get with them I was treated with more rudeness and dishonesty than I have ever experienced. In particular Deposits Manager Paddy and Leanne consistently treated us with the utmost contempt. Probably some sort of illegal operations behind the scenes. Avoid!

Roger · 17 June 2026

5/5

Trustpilot

I recently moved into Brigford property…

I recently moved into Brigford property and I can't express how grateful I am for the fantastic support from Lucy and Murray. From the moment I began the application process, they were incredibly helpful and attentive to my needs. Lucy guided me through all the paperwork with clarity and patience, ensuring I understood everything. On move-in day, Murray went above and beyond to assist me, he helped with any questions I had and made sure everything was in order. To top it all off, I received a delightful box of chocolates as a sweet welcome gift, which added such a nice touch! Their friendly demeanor and professionalism truly made my transition seamless. I highly recommend Brigford to anyone looking for a welcoming place home.

Alpha · 21 February 2026

1/5

Google

Quite pushy to use their in house services, and when I did - I was charged extra fees as they set me up with different in house solicitors. There was also a missed appointment during the process where I'd arranged childcare for nothing? Had to use Bridgfords as the property I was buying was through them, but wouldn't sell through them.

Aaliyha · 15 October 2025

Agent replied · 22 October 2025

Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Trustpilot

Service above and beyond

What can I say about Bridgfords in Bamber Bridge, what an absolutely fabulous team of professionals to deal with especially Jane Catterall! This amazing lady has gone above and beyond for us firstly regarding the sale of my mum's house after she passed away, and now ourselves. Without Jane with her knowledge and wealth of experience our house move would have collapsed, she did everything in her power to get the job done, she went above and beyond, and is also a very understanding and caring individual remaining professional throughout. Couldn't have done this without you! Wouldn't hesitate to use them again.

Nicky · 8 November 2025

1/5

Google

Was warned about Bridgfords being the worst in the business and had first hand experience. Just glad we never bought through them in the end. Rude, lacking basic customer service and courtesy, don’t bother ringing you back, make up daft excuses, the list goes on. Best was one of their colleagues eating breakfast at her desk. I mean come on, that’s basic isn’t it. First impressions etc! Not interested in you unless you’re using their products/services. Awful experience, keep clear

Karley · 13 August 2024

Agent replied · 11 November 2024

Hi Karley, I'm sorry to hear about your experience with us. We take all feedback seriously and would like to understand more about your concerns. Please contact us at review@countrywide.co.uk so we can address this further. Kind regards, Lucy, Customer Relations.

5/5

Google

Couldn't recommend Victoria the mortgage consultant enough. She really has helped us every step of the way even with stuff unrelated to the mortgage. Anything i dont understand about the buying process I can just ask Victoria.🥰🥰🥰🥰 …

Emma · 1 December 2025

Agent replied · 22 December 2025

Thank you for the wonderful review! We are so lucky to have Victoria on our team. She is dedicated to helping every customer navigate the mortgage process with ease and addresses any questions or concerns along the way. We truly appreciate your recommendation! Best Wishes, Lucy, Customer Feedback and Support Team

1/5

Trustpilot

One of the worst estate company i have…

One of the worst estate management company i have come across . The manager and one mr Mamood were disgusting and very wicked human being. The Took my £2000.00 from my account without seeing the property .

Aiah · 29 July 2026

1/5

Trustpilot

Some things never change - still shoddy

Some things never change. We bought our house through Bridgfords 5 years ago- not a good experience. They don’t answer the phone or answer emails. Today, as we’ve decided to sell the house, I thought to myself "maybe they’ve changed." I’ve called them 4 X, each time being redirected to an answering machine.I’ve emailed them and no reply. A continuation of a shoddy service continues. The 2 other estate agents I’ve contacted have replied more or less straight away and visits have been arranged. I honestly don’t know how Bridgfords survives in the current economic climate.

Gaynor · 10 August 2026

5/5

Google

Beyond professional! As a first time buyer it’s always a daunting process and idea of getting a mortgage. My partner and I had been turned away from pretty much every estate agent and mortgage broker, due to simple lack of effort with the process, however, Jade Loco was our ‘home saver’ putting in extra work hours to help us get a mortgage granted and making sure we had all are insurance policy in place. The mortgage came through seamlessly with her help. We just received our keys today and we cannot be more grateful and happy for all the hard work she put in. Thank you Jade, we will see you in 5 years to remortgage as we will not be going anywhere else!

Ethan · 15 February 2024

Agent replied · 11 November 2024

Thank you for your brilliant 5* review and thank you for your kind words Ethan. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

2 month+ deposit return delay

I rented a property managed by Bridgfords and moved out two months ago. I still have not received my deposit back. Since moving out, I have called and emailed the branch multiple times to follow up. My calls have been hung up on, and my emails have gone unanswered. For an agency that expects tenants to meet strict deadlines and requirements throughout the tenancy, this level of service at the end of the process has been disappointing. I would think carefully before renting through Bridgfords based on this experience.

Wayne · 31 July 2026

5/5

Google

Amazing customer service skills and so helpful towards me and my partner every step of the way whilst we are going through our mortgage which is causing us nothing but stress! And the mortgage broker in house has also been amazing to us and has got everything she can do on her side done quickly and efficiently, I can't recommend Victoria ashworth and bridgfords enough! Highly recommend especially first time buyers like myself and my partner!

Chloe · 16 March 2024

Agent replied · 11 November 2024

chloe monks many thanks for your amazing comments, 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

We got the keys to our first ever home outside of renting on Monday and we’re so excited to get to the stage where we can move in officially. Many thanks to Caitlin for being the one to show us around the property and get the ball rolling on the process and my gratitude goes out to Victoria for walking us through our mortgage plans. Without you both we wouldn’t be at this stage. Thankyou so much. Josh, Helen and Bernie the cat x

Josh · 12 November 2023

Agent replied · 11 November 2024

Thank you for your wonderful comments and your 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

2nd Review 2025: I strongly believe Victoria Ashworth at Countrywide is the best mortgage adviser out there! I have spoken to more advisers than I can count on my hands over the last few years and none of them came close to advising … More

Sadie · 27 May 2025

Agent replied · 11 November 2024

Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.

1/5

Trustpilot

1 Star is too many stars in my opinion...

I approached Bridgfords and Michael Poole last year to see about selling my late fathers Bungalow. I found their sales tactics to be a bit off, immediately trying to upsell me services I personally felt had no value, insisting it would make every difference. I begged to differ and having a bad gut feeling about them and a positive experience with Michael Poole I chose Michael Poole instead. Then came the phone calls trying to get me to switch and saying they would do a better job. After the second phone call I made it clear I was definitely not going to change my mind and asked them to remove my number from their records and not call me again. I received several other phone calls 2 or 3 weeks apart from each other and after repeatedly asking them to not call me again, the final call I received I told them (not very nicely) that if they contacted me one more time I would report them to the police for harassment as I had made it clear on several occasions I didn't want them to contact me.

James · 26 June 2026

5/5

Trustpilot

Thank you so much Holly at Stockton Heath's Bridgefords

I had a wonderful tour with Holly from Bridgeford's Stockton Heath. I didn't feel rushed and she was very attentive, patient with all my questions and built a quick rapport with me. She always answered the phone and emails professionally and gave thorough and informative replies, always keeping me in the loop as my application for my new rental progressed through all the stages. I highly recommend her. Steph xxx

Stephanie · 24 August 2026

1/5

Trustpilot

The worst out there

The worst out there, put us through so much drama, very stressful and mentally draining, their mortgage broker is absolutely useless, 4 months later we were declined, absolute waste of time, waste of energy, they just didn't want us to buy it for some reason, maybe because we are a different skin colour to them! Stay away from the burnley branch, good lord, how do they get away with this bs.

Ify · 13 August 2026

1/5

Trustpilot

Bridgefords are the worst estate agents…

Bridgefords are the worst estate agents i have ever come across, i am so glad i did not decide to sell my house with them! They never answer the calls, constantly leaving voicemails, very rarely they call you back! I viewed a property with them a week or so ago & no follow up phone call the following day, I wanted to make an offer , left several voicemails & nothing! Please avoid Bridgefords at all costs. They are the worst estate agents i have ever come across. Please stay away!

Lucy · 9 June 2026

5/5

Google

All the team were amazing throughout the sale of my property especially Stacey who went far and beyond to keep me updated and supported me with any advice needed The rest of the team were very helpful over the phone when Stacey wasn't in and resolved the problem straight away Thanks for being fantastic estate agents and hope you enjoyed your choccies 👍 would definitely recommend to anyone and will be using them in the future

Rachel · 12 November 2023

Agent replied · 11 November 2024

Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.

1/5

Google

Stacy was pretty awful to deal with and she is evidently incompetent at her job. Not only did she waste our time but didn't even bother try to offer any other viewings. Completely uninterested in being a little bit helpful. I would give 0 stars if this was an option.

Holo · 9 February 2025

Agent replied · 22 May 2025

Hello Holo Mylar, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with Stacy and the inconvenience it caused. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team

5/5

Google

Excellent Professional service. A huge thank you to Stacy and her team, especially Ellis. Thank you for your advice and guidance, very much appreciated. Your knowledge and enthusiasm were 2nd to none. I would strongly recommend this agency and team to sell or buy a property. Nothing was too much trouble! Excellent Service! Kind regards Anne

Anne · 11 October 2024

Agent replied · 11 November 2024

Many thanks for your marvellous 5* review and recommendation Anne. Best wishes, Lucy, Customer Relations.

1/5

Trustpilot

Valuation?? They can't be bothered!

Booked in a valuation with Bridgfords. They called the following morning at 830 which was very efficient. Was advised over the phone that this would take 30 minutes. Had a phone call from the Sale branch on the morning of the appointment. Asked if i intended to put my house up for sale, said it would be dependent on the equity we have in the house. He said the valuation would take and hour and a half and he could send a virtual valuation. It sounded like the guy couldn't be bothered at all. If this is the level of experience you get from someone that is trying to get your business, I would hate to think about the experience you would have selling through this place. Really poor service!

Jon · 5 May 2026

5/5

Google

Rarely say this but we have just experienced a flawless service from an estate agent!!! Everything was handled excellently from start to finish. We never had to chase them up (in fact they chased us up once!) and we couldn’t have possibly hoped for a smoother process in an way. Thanks to Richard who handled our sale. Would definitely recommend and will be using them again. The Latchayyas.

Samantha · 12 November 2023

Agent replied · 11 November 2024

Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.

5/5

Google

Would absolutely recommend this company for those looking to buy/sell their home. It began with us finding the house we loved online back in January, we spoke to Stacy who was dealing with the property and she was so lovely and professional in getting us booked in quickly for a viewing. We had a laugh over common interests while at the property and she sold it perfectly to us. She didn’t rush us or make us feel under pressure, which we’ve felt previously with other estate agencies. We had our one year old little girl with us which can often be a struggle and Stacy remained calm and collected while talking over toddler babble and whinges. Bridgfords Stalybridge were dealing with the property that we wanted to buy and we ended up selling through Bridgfords in Denton (just due to the area) meaning your company had full control over our sale and purchase. Which was the best decision we’d made! I can’t sit here and say I am an easy client, Infact I was probably one of the most annoying. However, Stacy was always so informative on the phone when we were asking questions, and she was so on the ball with every bit of the process. Even “dumbing” it down for us folk who don’t speak the world of property! She has followed up on absolutely everything making sure she calls back as soon as any progress has been made to keep me in the loop. You can tell in the way she speaks and the way she acts she’s incredibly experienced at what she does and she has years of knowledge and expertise. As well as a generally all round lovely attitude. She has done nothing short of a miracle, as if it wasn’t for Stacy and her active role in our house process then unfortunately we wouldn’t be moving as quickly as we are doing. I want to extend my thanks to the whole team at Bridgfords as in Stacys absence you have all been super lovely and courteous over the phone in helping me and my partner out. I’ll absolutely recommend you to anyone looking to buy/sell. Thank you so much for helping us buy our dream house, and a super huge thank you to Stacy for absolutely everything else in between!

Courtney · 12 November 2022

Agent replied · 11 November 2024

Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.

5/5

Google

From the beginning of our house hunting journey, Bridgfords Stalybridge were by far the most helpful and supportive. With the huge help from Stacy, we got an offer accepted on our current home. Stacy also put me through to Vicky who has been nothing but a star when it’s come to finding us the best mortgage deal to suit our requirements. Overall, the process was very long but accompanied with great service from Richard, Caitlin and the team. Can’t thank Bridgfords enough for their patience and support throughout our journey. :)

Tin · 12 November 2022

Agent replied · 11 November 2024

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Bridgfords's Google reviews

Questions about Bridgfords Stalybridge

How many reviews does Bridgfords Stalybridge have?

Bridgfords's Tameside office has 635 reviews across two platforms: 185 on Google, 450 on Trustpilot (across the whole business).

What is Bridgfords Stalybridge's rating?

Bridgfords Stalybridge is rated 2.8 out of 5 across all 635 reviews, and 4.6 out of 5 on Google from 185 reviews.

Where is Bridgfords's Tameside office?

Bridgfords Stalybridge, 53 Mottram Road, Stalybridge, SK15 2QP, Tameside, SK15 2QP.

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