Vita Properties NW3 Swiss Cottage reviews

★★★★★ 5/5

Google

Recently rented through Vita Properties. From the start, Phoebe has been absolutely amazing, being available and supportive for me every step of the way. Her dedication and desire to help us and offer quality service is evident and she continues to offer support, being very patient and attentive to my queries. As a result, I am a very happy tenant in a new home that I already love within a few days of moving in. Also a special thanks to Oliver who had made an extra trip to deliver the keys! Again, they showed a great teamwork and the dedication. Thank you!

Kokochan · 15 August 2026

★★★★★ 5/5

Google

I recently worked with Jonny and Oliver at Vita Properties to purchase a property, and the experience was excellent throughout. Both were highly professional, responsive, and attentive at every stage of the process. Their clear communication and direct line to the owner helped ensure a smooth and efficient transaction. Jonny and Oliver were consistently available, flexible with arranging viewings, and proactive in handling administrative matters. They were also polite, respectful, and fair during negotiations. I wouldn’t hesitate to recommend them, thank you both for your support.

Tarush · 24 December 2025

★★★★★ 5/5

Google

We met Jonathan while in a slight state of panic having to move property due to our amazing pregnancy news! Jonathan reassured us from day 1 he would do all he could to get us in our home in time for baby to come! This meant sharing lots of properties in areas we aimed at but also stretching in location slightly, to eventually find us our dream flat. Jonathan has been a man on the ball every single day, checking in on us and the process the full way, WE EXCHANGED TODAY! and we simply wouldn’t have exchanged in time for baby without Jonathan! A serious credit who’s worked in the area for 10 + years! Thanks for all your knowledge & for helping us understand the process so clearly! Rochelle & Sam

Rochelle · 22 August 2025

★★★★★ 5/5

Google

We relocated to London from San Francisco, and our initial experience with Vita Properties was amazing. The team was very supportive in helping us navigate the UK rental process, which was a bit unfamiliar to us. Upon arrival, we experienced a few hiccups with the flat we rented, but Oliver stepped up and made sure everything got sorted. He went above and beyond at the end, which really shows how much Vita Properties really care about their customers. Thank you, Oliver and team!

Jake · 19 May 2024

★★★★★ 5/5

Google

We just moved into our new flat with our two young kids - from a small flat in the heart of Primrose Hill to a gorgeous and huge flat in Swiss Cottage. We cannot rate Malcom highly enough - put simply, he has been completely pivotal in helping us to get the flat we completely fell in love with at first viewing, despite so many factors not in our favour - including not even having our own flat listed for sale at that point.  We are now in our forever home - which I still smile every time I walk into - and it was down to so many things that Malcom did that set him so much apart from any estate agent we have worked with in the past. Just a few examples of just how he made this happen for us: - He responded super quickly to my initial online request to view the property. While this may seem trivial, in my experience, this is not the norm and can be very frustrating esp. when a flat looks great and ticks so many boxes. - We put an offer in the day after we viewed it, and he agreed to put it to the seller despite the flat being vacant and the seller looking for cash/non chain buyers only.  He saw how much we fell in love with the flat and it was clear he really took that into account in him putting our offer across and helping us get accepted despite our still needing to sell our flat. - We instructed him to list our flat as soon as the offer was accepted which he did really quickly - organising all the photos etc. for the website really speedily to accommodate our need to make the fastest sale possible.  It was up online in a record c.3 days. - But the most incredible thing was that he was able to secure a viewing from his existing network before the flat even went up online - not only did they put in an offer he was able to get them to the asking price at the initial offer. - Malcolm was also instrumental right up to completion.  Our buyers, solicitors, and our management company threw a few curveballs which caused several delays and in turn ended up putting our purchase at real risk - which would have been devastating for us.  Were it not for Malcom going above and beyond in liaising with and between parties on all sides to agree on sensible and pragmatic solutions, we would have lost our dream flat as well as all the money we had invested in the process to that point.  To sum, he totally pulled it out of the bag for us again and again. - Also, more generally, from day one, he was totally responsive, no matter how many times I would text/call - always responding really quickly, with amazing patience, impeccable customer service, and a great sense of humour.  I can also say with hand on heart, that he does what he says - completely reliable and also just a true pleasure to have him as our agent!

Shahrazad · 12 February 2024

★★★★★ 5/5

Google

Bought a place to live in for years to come with Vita. From start to finish, their professionalism and conscientiousness were second to none. (A particular nod here goes to Jonathan and by extension, to Oliver.) As far as I am concerned, Vita moved heaven and earth to ensure everybody is better off throughout. And to be crystal clear, they have been incredibly helpful and responsive “after the transaction” as well. I cannot recommend Vita more. Feel free to contact me should you need more insights and feedback directly from a buyer.

Aytekin · 7 October 2023

★★★★★ 5/5

Google

We recently rented a flat in Hampstead. Oliver and his team were great to work with throughout the process. They proactively followed up on our progress and always responded quickly as the team worked through the hurdles. We love the flat. Thanks Vita Properties.

Barry · 19 March 2026

★★★★★ 5/5

Google

Great company! I would like particularly to highlight Jonathan Singer who was very prompt to organise viewings, very professional and a great guy. Even though I didn't proceed with the flat he showed me, I would recommend Jonathan without hesitation if you are on the hunt for a flat in Hampstead!

Georgi · 26 December 2025

★★★★★ 5/5

Google

Oliver was very proactive during the conveyancing process between ourselves (buyer) and the seller. He helped to follow up and liaise directly with solicitors, surveyors and mortgage broker to ensure that the transaction went through successfully. He also helped to answer the many questions we had, helping to keep us at ease and confident with our purchase. It was a very smooth process and only took 6 weeks between offer and completion. I'd definitely recommend Vita Properties for anyone looking to buy or sell a property.

Paul · 25 November 2024

★★★★★ 5/5

Google

I highly recommend working with Kate to sell your property. She really is very knowledgeable and totally understands the market and bringing in the right person through your door. Kate is also very quick to respond to questions and keeps you up to date every step of the way.

Sam · 1 November 2025

★★★★★ 5/5

Google

After having struggled a lot with finding an apartment to rent, Saira helped our dream come true. Not only did she find us an apartment in the exact way we wanted it but she also did that within a day, which is what we needed as we were leaving the UK for the summer. We cannot praise enough how helpful, professional and organised she was. We would with no hesitation recommend Saira and we are more than happy to work with her again in the future. Thank you for finding us this perfect homePositiveProfessionalism

Dara · 13 July 2022

★★★★★ 5/5

Google

We recently had the pleasure of working with Malcolm Ornstein at Vita Properties to sell our flat, and we were very impressed. From the initial valuation to the final sale, Malcolm was professional, honest and incredibly understanding. He kept us informed throughout the entire process. I would highly recommend Malcolm and Vita Properties to anyone looking to sell their property. Their dedication and expertise made the entire process as stress-free and efficient as possible.

PK · 5 December 2024

★★★★★ 5/5

Google

Oliver was fast, professional, and thorough through the entire process.

Robin · 8 August 2026

★★★★★ 5/5

Google

We have so loved collaborating with Kate, choosing her as our agent to sell our property was the best decision we made. A professional of the highest standards and a lovely person through and through. We had great communication throughout and I could have the peace of mind that we were in the right hands. Everything was transparent, efficient, impeccable. I can’t recommend Kate enough and she’s a real expert in the NW area. If you’re looking to buy or sell a property in this area, Kate is your person.

Roula · 31 August 2024

★★★★★ 5/5

Google

I was absolutely delighted with the service provided by the company, and particularly Daniel who I met for the first time to show us the flat. I met Malcolm on the second visit to the property and they have been excellent to deal with my questions and queries, always answered my calls and been extremely professional. Since I bought a flat via them, I sold my property through them too. I honestly can say that they have been honest and caring unlike other estate agents who treat their clients like a number. Very excellent people working for this company and I can not thank enough Daniel and Malcolm. Thanks for all your works

Reza · 30 March 2022

★★★★★ 5/5

Google

Vita Properties are totally different to every other estate agency I have come into contact with. They managed to find a buyer for my flat after others had tried and failed… they sent regular updates so I knew what was happening every step of the way… Jonny personally intervened when progress stalled with lawyers… they took a personal Interest, reassuring me and my concerns and gave me hard to hear advice when needed but with empathy and care. I heartily recommend!!!

Laoise · 20 February 2026

★★★★★ 5/5

Google

I was absolutely delighted with the service provided by the company, and particularly Daniel who I met for the first time to show us the flat. I met Malcolm on the second visit to the property and they have been excellent to deal with my questions and queries, always answered my calls and been extremely professional. Since I bought a flat via them, I sold my property through them too. I honestly can say that they have been honest and caring unlike other estate agents who treat their clients like a number. Very excellent people working for this company and I can not thank enough Daniel and Malcolm. Thanks for all your works

Reza · 24 February 2022

★★★★★ 5/5

Google

We have had the best experience with Vita Properties. Phoebe is a fantastic property manager - always quick to respond and resolve property maintenance issues straight away. The staff at Vita are all super warm, lovely and helpful. This is the best property agent I’ve ever dealt with in 15 years of renting properties. Thanks to the whole Vita team for your great service and thanks in particular to the wonderful Phoebe!

Hannah · 4 December 2024

★★★★★ 5/5

Google

Malcolm was of a great help for us to buy an apartment. He is very clear and honest. He well appreciated our needs from the first meeting and quickly found us a matching flat. He has taken care from start to finish looking for our best interests. It was a pleasure working with Malcolm.

Alex · 9 February 2024

★★★★★ 5/5

Google

I can't recommend Vita Properties enough, and Jack in particular. We were looking for a rented flat in London whilst across the country in Manchester and Jack went out of his way to make sure we were as comfortable as possible with the flat we chose, despite not being able to see it in person. The other agents I dealt with were pushy, Jack was open and honest throughout the whole process and never pressured us. He was always available to chat and very knowledgeable. We're really happy with the flat and wouldn't hesitate to use Vita again.PositiveResponsiveness, Professionalism

Anna · 29 June 2021

★★★★★ 5/5

Google

Phoebe was extremely helpful and prompt, and the process of sorting the tenancy was very smooth. Impressed with the online portal that handled all references, documents etc.

Geoffrey · 20 February 2026

★★★★★ 5/5

Google

The first time I dealt with Oliver, he guided me very clearly about what offer the landlord would accept in order for me to get the apartment I wanted. He went out of his way to help as most of this was done online and he provided videos of the flat and made sure it was super clean on arrival. He experience and advise is invaluable since he has been in the business over 20 years! Since I had such a good experience renting a place from him I decided to ask him to market a property that I was have trouble finding a tenant for. His eagerness, enthusiasm and contacts worked in no time and we got an excellent tenant with no void period. Oliver becomes like a friend who guides you and you always know that he will be there if things go wrong - which with most estate agents you never find! I would definitely use him again as he goes above and beyond to help his clients!

Shradha · 8 April 2021

★★★★★ 4.9/5

View Agents

Very satisfied client

Oli, Nouri and the team have done an excellent job. I just wished I had taken their first offer on a property that I sold and not listened to the other agents in Hampstead, I lost a lot of money as the other agents had insisted they will get more for the house but they had no offers. Vita was the only agent with offers and sold the house. The team are honest and straight to the point. I have used them for rental in our rental portfolio and they have achieved rents beyond my expectations. I strongly recommend them and have been working with Vita for many years.

Alexander · 7 April 2021

★★★★★ 5/5

Google

Kate, Zoe, Shayla and Oliver at Vita have been utterly fantastic. They're good, hard working people who want the best for their local community and are always responsive and helpful. I will use them again and highly recommend them!

Harri · 1 November 2025