Every review we hold for the Swinton office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotSold house in 5 days
Sold house in 5 days, full asking price. Few glitches with online signing process but otherwise communication has been good.
Stephanie · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Stephanie - we note your feedback regarding the online signing process and will endeavour to improve on this going forward
★★★★★ 5/5
GoogleGreat service and help from Nikki who helped all the way to completion
William · 18 October 2024
★★★★★ 1/5
GoogleIf your buying with these, they're a nightmare. Calling every day for 3 weeks asking how the buyers for your house are going.....if your selling with these I guess you could say they do their job well. But buying. Ill pretty much call it harassment, threatening to pull the deal if something out of your hands crops up.
Elsie · 21 January 2020
★★★★★ 5/5
TrustpilotTerri a true asset to Keenan's
Without Terri I don't think we would have achieved Mums dream home. Terri has offered Excellent customer service whilst carrying out her job but she is also sincerely compassionate. It's not just about a sale.Extremely thorough and goes above and beyond to make sure her clients are happy.Extremely satisfied indeed!
Angelene · 11 November 2021
★★★★★ 5/5
TrustpilotOur house sold quickly
Keenans staff were professional friendly and knowledgeable. During and before our house sale they gave us information about how to sell our house and the best price to ask. They communicated well with us and made appointments to fit in with us. We would definitely recommend them to other people.
Customer · 11 November 2021
★★★★★ 1/5
TrustpilotAwful …
Never use Keenan’s awful service provided. If you use these guys make sure you do the viewing yourself.
Tee · 12 July 2024
★★★★★ 1/5
TrustpilotFundamental errors!
Very poor customer service, fundamental errors made. Properties not inspected when promised, vital details missed on inspections. Turnover of staff at an alarming rate, no hands off management solutions.
Cheryl · 1 December 2023
★★★★★ 1/5
TrustpilotRude
Rude, Pushy and Elitist. I have looked at a few properties in their portfolio and I have found the staff extremely rude and they speak to you like you are something they stepped in when you want a little longer than an hour to decide whether you are going to part with hundreds of thousands of pounds.
Dom · 16 December 2019
★★★★★ 5/5
TrustpilotThankyou to Sam and all the staff at…
Thankyou to Sam and all the staff at Keenan's for going the extra mile at a very stressfully time in the sale of our property we couldn't have completed without the constant pressure and help and never ending phone calls provided by Keenan's estate agents thankyou first class service
Trevor · 11 November 2021
★★★★★ 5/5
TrustpilotI recent purchased a house through the…
I recent purchased a house through the Accrington branch with Ella Walmsley acting as sales negotiator. I found her to be most professional much more so than either solicitors, she kept the process moving on and kept me informed regularly Well done Ella
CustomerPaul · 2 August 2022
★★★★★ 5/5
TrustpilotSam at Rawtenstall
What excellent service we received from Sam at Rawtenstall. Professional, polite and made things extremely easy
John · 9 November 2021
Agent replied · 20 January 2024
Much appreciated John
★★★★★ 5/5
GoogleFrom the very first contact to the last on completion we were given an excellent service and support from Nikki, Kayleigh and Matt. This made the whole process as stress free as possible.
Katherine · 24 June 2023
★★★★★ 5/5
TrustpilotA pleasure to deal with!
I can't fault the excellent service and communication I received from Keenans. I dealt mostly with Jack, who kept me informed every step of the way during the purchase process. I found Keenans to be efficient, organised, pleasant and helpful and would recommend them without hesitation.
Gillian · 15 December 2021
★★★★★ 5/5
GoogleAbsolutely Fantastic service. Keenans assisted us with moving our father from his home in Swinton to Wales. It would not have been possible without Nickys professional help. All of the Swinton team provided exemplary service.
Alan · 26 March 2023
★★★★★ 1/5
TrustpilotTerrible agents
Terrible agents Was told I’d had three viewings in a week ..... but they didn’t have a key ! When pressed said two hadn’t showed up and one didn’t like it from the outside . Then another supposed viewing ..... no appointment booked So in short not to be trusted
Linda · 19 February 2021
★★★★★ 5/5
TrustpilotContact with Keenans
Contact with Keenans, particularly with Robert at the Blackburn branch, has been a pleasant experience. He has displayed a friendly, personable, honest and competent approach to finding our ‘forever home’ which is specific to our needs. I have absolute confidence in the company and it’s staff.
Chris · 11 November 2021
★★★★★ 5/5
GoogleI am really impressed with the service of keenans especially during a pandemic. They have been very informative and helpful throughout the process of selling our home, a phone call every time something new came to light. So glad I went with keenansits made life so much easier.PositiveProfessionalism
Angela · 21 June 2021
★★★★★ 5/5
GoogleFrom the first call to Keenans to completion of my purchase, they have been incredible. Every member of the team is a real credit to the business. Well done Team Keenans!!!!
Ianthe · 24 June 2023
★★★★★ 4/5
TrustpilotHouse sale
From jonathan 1st selling the house to Lewis keeping me updated with the sale I can safely say I was very impressed with the service. I can highly recommend Keenans estate agents. Thankyou once again. Mr & Mrs Bullough.
Mrs · 14 September 2022
★★★★★ 5/5
TrustpilotExcellent customer service from Lewis…
Excellent customer service from Lewis at the Accrington branch house sold within two days, didn’t even need to put up a sale board, is that a record?Kept us calm during stormy waters which happens during house sales.
MR · 25 November 2022
★★★★★ 5/5
TrustpilotAmazing service from Keenan’s always…
Amazing service from Keenan’s always helpful and friendly great team thank you 😃
Rebecca · 9 November 2021
Agent replied · 20 January 2024
Thank you for your kind words Rebecca - much appreciated
★★★★★ 5/5
GoogleFrom the first point of contact until completion, the service provided by Keenans was absolutely exceptional. Nikki provided a seamless service, we would definitely highly recommend them.
Susan · 22 September 2023
★★★★★ 5/5
TrustpilotRecent Purchasers
We recently purchased a property through Keenans. It was great to have a designated sales progression contact to assist us with the transaction. We found all the staff we encountered to be helpful, polite and knowledgeable.
C · 1 December 2022
★★★★★ 5/5
TrustpilotOutstanding service!!
Outstanding service from start to finish. I would highly recommend Keenans if you’re looking to sell your home. They communication was faultless. Not once did I have to call the office for an update. Wouldn’t use anyone else in the future. Jake from Clitheroe
Alan · 10 November 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.