5/5
FacebookFantastic customer service from Poppy Trainor, She is the first person I communicated with. She helped me from the beginning to the end. Professional and efficient in every step of the way. Thank you so much.
Trusted Agent profile · Swindon
Verified
Richard James Swindon reviews
★★★★★
826 reviews across 4 platforms
Gemini House, Groundwell, Swindon, SN25 5AJ
Richard James's office in Swindon, at Gemini House, is rated 4.6 out of 5 across 826 reviews on four platforms, including 552 Google reviews rated 4.6.
552
Reviews on Google
This office
269
Reviews on Facebook
Business-wide
1
Reviews on Yell
Business-wide
4
Reviews on Trustpilot
Business-wide
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Reviews
Every review we hold for the Swindon office, from every platform, shown as written. First names only.
Facebook5/5
FacebookGood professional estate agents
Agent replied · 6 June 2026
Thank you Matei :D
5/5
Facebookfriendly and professional
Agent replied · 6 June 2026
Thank you for the review Fei
5/5
GoogleGood service from start to finish.
Agent replied · 18 September 2026
Thank you for the 5 star review Nick!
1/5
FacebookIncompetent, unprofessional
Agent replied · 6 June 2026
We're sorry to hear this Rahul and take comments like this very seriously. We believe from records, that our lettings team have contacted you directly to work through any issues you might have been experiencing. We hope these are now solved. Thank you for taking the time to leave us this review
5/5
GoogleFriendly staff and good service.
Agent replied · 15 June 2024
Thanks for the review Ashoka! So glad you had such a great experience with us
1/5
GoogleLandlords stay away from this estate agent, they are just after your money,don’t be fooled by their awards!! I contacted Richard James last year to look for a tenant and manage the property …
1/5
GoogleTravelled 200 miles to view a property, which was booked in 3 days earlier, to be told an hour beforehand that they hadn't received permission from the tenant for the viewing to go ahead. Terrible organisation skills.
1/5
FacebookExtremely poor experience while purchasing a property in north Swindon. Young interns showing a property doesn’t even have a send of talking to the customers
5/5
FacebookRichard James as a whole are very professional from our experience. We have had the pleasure of dealing with Rich Whatton on a number of occasions and can highly recommend his services and advice throughout the process.
5/5
FacebookHeaded by Mandy, the lettings team have been brilliant for me, as a landlord. They have a wealth of experience and use it to good effect, to ensure fairness and compliance from both landlords and tenants alike.
5/5
GoogleGreat ongoing customer service from Rheanna since letting a property with Richard James. A pleasure to deal with, thank you!
5/5
FacebookRichard James has been finding tenants for our rental properties for the last four years and I can't fault them! Always helpful and professional and happy to provide advice when needed. I would thoroughly recommend them.
1/5
FacebookBad communication does not replay to complaint they don’t understand the government no move policy I had a email to say what the hold up on your new house COVID
5/5
FacebookThe staff at Richard James kept me informed throughout my purchase journey.They were all very friendly and helped it to be a non stressful event.I would recommend using them for a slick experience 😉
5/5
FacebookMark, Nick and Georgia in the East Swindon branch have been absolutely outstanding. Richard James were the only agents we chose to use because of their professionalism, knowledge and excellent customer service
5/5
FacebookWe have bought and sold now through Richard James and would certainly use again. After a tricky sale recently Hayley in north Swindon provided excellent service . Thankyou so much .
5/5
FacebookWow Richard you have an amazing team. They have only sold my house within 26hrs with a cash buyer and an amazing offer. I’m really pleased thank you � Becky H
5/5
GoogleMany thanks to Jo Costin, Sales coordinator, for her help in selling our house. Not the easiest job but done with friendly efficiency. Thank you.
5/5
FacebookBoth Ellis-Rose and Frankie have been extremely helpful during our recent house search and move
5/5
FacebookRichard James lettings do a thoroughly good job, to an excellent and high standard. Every interaction, regardless of whom you speak to, is managed effectively and promptly.
4/5
GoogleRating only, no written review.
Agent replied · 29 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
GoogleRating only, no written review.
Agent replied · 29 August 2026
Hello, thank you for your review of our team. It is greatly appreciated!
5/5
FacebookLiterally couldn't have asked for a better team to deal with our sale. Customer service level miles higher than any other estate agent we've ever used
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
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