Every review we hold for the Swindon office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe’ve had a great experience with Connells Letting Agency throughout the entire process of letting our house. The team have been consistently helpful, professional, and easy to communicate with, which made everything run smoothly from start to finish.
Izzy was always happy to answer our questions, kept us well informed at every stage, and handled everything efficiently and promptly. Her friendly and supportive approach with Chloe really put us at ease, especially during what can often be a stressful process.
Adam · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind review! We are thrilled to hear that we were able to make the letting process smooth and stress-free for you. Our team takes pride in providing excellent customer service, and we are happy to have Izzy and Chloe on board. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would absolutely recommend Connells to anybody, especially with Chloe and Izzy it has been an absolute pleasure from start to finish. They are, without a doubt, two of the most dedicated and genuinely caring estate agents I’ve ever met.
From the very first conversation, Chloe and Izzy were warm, professional, and incredibly knowledgeable. They kept me informed at every stage, explained everything clearly, and always made time to answer questions, no matter how big or small.
What truly sets them apart is the way they combine efficiency with kindness. They go above and beyond, not because they have to, but because they genuinely want the best outcome. Their attention to detail, honesty, and enthusiasm made the whole process smooth and stress-free.
If you’re looking for estate agents who are exceptional at what they do and wonderful to work with, Chloe and Izzy are the perfect choice. I can’t recommend them highly enough!
Ellie · 26 November 2025
Agent replied · 25 January 2026
Thank you so much for your kind words about our team! We are thrilled to hear that Chloe and Izzy went above and beyond to make your experience with Connells exceptional. We take pride in providing top-notch service with a combination of efficiency and kindness. Your recommendation means the world to us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI recently rented a property in Swindon through Connells, and the overall experience was excellent. Izzy guided me through every step of the process, from the initial viewing to completing references and moving in. She was incredibly kind, patient, and supportive, making the entire move-in process smooth and stress-free.
Chloe was equally helpful; she arranged a second viewing at our request and addressed all our concerns before we moved in. Both Izzy and Chloe were professional, approachable, and genuinely cared about ensuring everything went well.
I highly recommend Connells if you’re looking for a great experience renting a property in Swindon!
Steward · 27 October 2025
Agent replied · 25 January 2026
"Thank you for choosing Connells for your rental needs and for your kind review of our team! We are thrilled to hear that Izzy and Chloe provided you with excellent service and made your move-in process smooth and stress-free. Our team genuinely cares about our customers and ensuring they have a positive experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI attended my first viewing with Izzy, who took the time to understand my priorities location, budget, and layout and offered practical suggestions I hadn’t considered. Her guidance helped me compare options clearly, so I booked a second viewing that ultimately became the right choice.
The moment I said I wanted to proceed, Izzy kept everything moving: she followed up daily, coordinated references, and stayed on it until the agreement was signed and complete. At the office, both Chloe and Izzy were welcoming and organised, with paperwork prepared and next steps clearly explained. The whole process felt smooth and well-managed.
Victor · 16 October 2025
Agent replied · 16 April 2026
Thank you for your kind words! Our top priority is to make finding your perfect space as seamless as possible and we are thrilled that you had such a positive experience with us. It was a pleasure working with you and we are so glad to have helped you find your ideal location. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHighly recommend Izzy Russ from Connells! She recently managed the rental of my property and was a pleasure to deal with. She was very responsive to my questions about the listing, including making quick amendments to ensure everything was accurate. Her communication is excellent, and she made what could have been a stressful process feel very smooth.
Imran · 16 February 2026
Agent replied · 16 April 2026
"Thank you so much for your kind words! It was a pleasure working with you and I'm glad to hear that the rental process was smooth. Providing excellent communication and quick adjustments is what we strive for at Connells. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe’ve been extremely happy with the service from Connell’s. Izzy has been brilliant - friendly, professional, and always quick to respond. The whole process of finding tenants was smooth and stress-free, with great communication throughout. Chloe has also been lovely and very helpful. We’re really pleased to have Connell’s managing our property and would definitely recommend them!
Evelin · 16 February 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We're thrilled that you've had a great experience with our team, especially with Izzy and Chloe. It's our goal to make the process of finding and managing tenants as smooth and stress-free as possible. Thank you for trusting us with your property, and for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI would definitely recommend Connells estate agents. Chloe was so warm and friendly when showing me around my property and was very knowledgeable with any queries I had for the rental process.
Izzy and Chloe were very prompt when getting all the paperwork side of things done for the application making it all so much smoother and a little less stressful!
Thank you Chloe and Izzy
Stevie · 16 October 2025
Agent replied · 25 January 2026
Thank you for your kind words! We are thrilled to hear about your positive experience with our agents, Chloe and Izzy. We pride ourselves on providing excellent service and making the rental process as stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFrom the first day of checking the property the lady was very warm and respectful. She introduced me to Residently app that made moving easier.
Just wanted to say Thank you to Izzy and Chloe for their professional services and support
Oluwatoyin · 26 November 2025
Agent replied · 25 January 2026
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Izzy and Chloe. Our team is dedicated to making your move as easy and seamless as possible, and we're so glad we could help. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a fantastic experience with Connells ,Izzy Russ and Chloe made the whole rental process smooth and stress-free, taking care of all the details and keeping me informed every step of the way. Their customer service was excellent, friendly, responsive, and always ready to answer any questions I had. It’s clear they genuinely care about their clients. I highly recommend Connells to anyone looking for a reliable and supportive letting agency
KAVITHA · 16 November 2024
Agent replied · 8 November 2024
Thank you for your 5* review and recommendation Kavitha. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChloe was extremely helpful in addressing all my queries regarding the rental property I am moving into. I am truly grateful for the excellent service provided by Connells
Vishal · 16 February 2026
Agent replied · 16 April 2026
Thank you for the kind words, ! We are so happy to hear that Chloe provided excellent service and addressed all your queries. We are always here to help make your move as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWe would like to thank Izzy & Chloe for all of their help with our move. Izzy was extremely welcoming during our viewing and we are grateful for all that she did during our application process. We are now in our new property and couldn’t be happier. Thankyou!! 10/10 for the team at Connells Swindon. - Michael MacDonald
Michael · 5 April 2025
Agent replied · 15 June 2025
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI met Izzy Russ several months ago when I just came to the UK.I never knew looking for flats to rent was so hard ,but Izzy never stopped booking viewings until I got the perfect flat..All this was what I wanted...if it wasnt for Izzy and Chloe...I would still be living in shared accommodation. I am assured each time I worry about something and I'm always told they are a phone call away.The constant emails and calls to check if I'm adjusting are overwhelming and appreciated. I Recommended Chloe and Izzy to my co worker who had been struggling to find house to rent and within a week Chloe found what he had been looking for.The atmosphere in the office is warm..everyone knows who I am when I call,and I'm assisted in whatever way I need even if it wasn't from the person I had initially called to speak with.This team is professional, understanding, dedicated and supportive..I am happy the day I called connells old Town office.
Laveshia · 16 April 2024
Agent replied · 23 August 2024
Many thanks for your fantastic 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleIzzy was so friendly and helpful when we were going through our moving process, so grateful that she always answered any questions we had and got us moved in smoothly, we are so happy with our experience with Connells!
Melissa · 16 October 2025
Agent replied · 16 April 2026
Thank you for choosing Connells for your moving process! We are thrilled to hear that Izzy provided you with excellent service and made your experience a smooth one. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally recommend Connells: especially Izzy, helped guide us through the process really well, really clear and quick communication to get everything finalised
Wesley · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words and recommendation! We are so happy to hear that Izzy exceeded your expectations and made the process smooth and efficient. We strive to provide top-notch service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleChloe and Izzy were the most amazing help from my first ever phone call to connells throughout the whole process. Both super friendly and helpful throughout. Highly recommend connells and Chloe and Izzy especially. Thankyou for all your help and making it a lovely experience 5 stars for both
Breah · 16 April 2025
Agent replied · 23 August 2024
Many thanks for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI would like to say a big thank you to Chloe and Izzy from lettings Old Town Branch Swindon
I had a tennant abandon my property mid contract and they turned it around and I had a new tennant in before a month had passed. They also helped me with my claim on the zero deposit insurance.
It was a difficult time but they came through for me.
Thanks again
Mark · 16 April 2024
Agent replied · 23 August 2024
Mark, thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery kind, patient , quick and thorough.
My family and I received such great help in renting our first ever house. Special thanks to Chloe and Izzy.
Janice · 27 October 2025
Agent replied · 25 January 2026
Thank you for your amazing review! We strive to provide exceptional service to our customers and we are delighted to hear that Chloe and Izzy were able to help you and your family find your first rental home. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThank you to Izzy who was extremely helpful and had excellent communication
Kaitlin · 16 February 2026
Agent replied · 16 April 2026
We are thrilled to hear that Izzy provided you with exceptional service and effective communication. We pride ourselves on having a dedicated team who goes above and beyond for our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIzzy was great! Really quick to respond, friendly & professional! Thank you for making it so easy
S · 26 November 2025
Agent replied · 25 January 2026
Thank you for the kind words! We are so glad that Izzy provided quick and professional service. We strive to make things easy for our customers and we're happy to hear we succeeded. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy property was with a different estate agency and we were not going anywhere in finding tenants for quite sometime. So Chole called me and within 2 days she found tenants. she was very quick and provided very professional service. In Chole absence Lizzy was helping with email reply and follow up.
Joseph · 16 April 2024
Agent replied · 23 August 2024
Hi Joseph, Fantastic to see another 5* review for our local team and read your wonderful comments! I shall make sure the local team are made aware. Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleExcellent performance from Izzy and Chloe. They have done super helpful services and sorted a tenant for me. I am very greatful to get Izzy as a new landlord to support and work hard to get tenant for 51 Britten Road. Well done Izzy.
Daniel · 16 February 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are so glad to hear that Izzy and Chloe provided excellent service and helped you find a tenant for your property. We truly appreciate your trust and support as a new landlord. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI lost confidence in letting agencies from a bad experience but Chloe has regained my trust and has been absolutely amazing working as a team with Izzy who has been fantastic finding the right tenants and insuring a smooth process of letting out my property. Both very professional and caring. Highly recommend this agency and agents.
Zoe · 16 October 2025
Agent replied · 25 January 2026
Thank you so much for trusting us with your property and giving us the opportunity to regain your confidence in letting agencies. It's been a pleasure working with you and we're thrilled to hear that our team, particularly Chloe and Izzy, have provided you with a fantastic and professional experience. We strive to make the letting process a smooth one and we're grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI was in desperate need of a place for my family to stay, and Renee McCrea came into our lives like a true blessing. Her professionalism was remarkable, as she patiently listened to our situation and understood the crucial importance of having a roof over our heads. Not only did Renee provide exceptional support, but she also maintained open lines of communication and consistently followed up with us.
Renee went above and beyond to ensure that my family found a suitable place to stay. Her dedication and willingness to go the extra mile were truly extraordinary. I am immensely grateful for Renee's tireless efforts in assisting us during our time of need.
Thank you Renee.
God bless you.
Tolulope · 16 April 2024
★★★★★ 5/5
GoogleChloe and Izzy were super helpful and sorted a tenant straight away!
Erkan · 28 July 2025
Agent replied · 25 August 2025
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
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