Belvoir Swindon reviews

★★★★★ 1/5

Google

Following was my experience. Might be different for others who bought the property from this agency. Pros: Bought a good property from them, nice interaction with agent/s till payment was done. Cons(first time buyer didn't check thoroughly, my fault too. Moved in property after 4weeks): 1. Had heard from agency that property is deep cleaned, but they can't provide details about it. Properly dirty, behind radiators, under the cabinets above the cooking area also dirty doors. 2. Lawn and hedge not trimmed. Everything overgrown. 3. Fume hood not functional and bulb filament broken. 4. Owen smoking fumes. 5. The sales process was characterized by intense pressure to complete the deal without delay, effectively overriding our conveyancer's agreement to a revised timeline. This left us feeling unheard and powerless in the transaction. 6. Post-completion, the communication breakdown has been stark. Emails consistently go unanswered, making the request for this review ironic. While individual agents may be absent, the assigned agent's prolonged unresponsiveness to our queries is simply not acceptable. I have attached images detailing the issues encountered, though I was unable to upload videos but sent to agent. Although I acknowledge a more thorough pre-handover inspection might have been prudent, it is a fact that everything on the property was in perfect working order before we took possession. The problems began immediately thereafter. Consider forgoing the buyer's orchid and card. Such superficial gestures are a poor substitute for competent service and responsive communication, and the funds could be better allocated. The agency will reply will look into this or willl review it. But have had similar response but they don't do anything like always.

Agnelo · 29 August 2025

★★★★★ 1/5

Google

When moving into a studio with Belvoir, be prepared to be shoved in a broom cupboard with a camping stove in one corner for outrageously high prices! You can also enjoy a rude money grabbing landlord who will refuse to do anything about declining housing standards: Cockroach infestation? Leaking pipes and slow drainage? Unfunctional toilet? Blinds hanging off the rail completely failing to stop any light? Collapsed bed and mattress? Who cares about such little things as "the law" and "human rights", we at Belvoir want you to suffer.

Joseph · 29 August 2025

★★★★★ 5/5

Google

I would highly recommend belvoir, we had a great experience from the first step of communication till the property was confirmed as being purchased. Jessica was very helpful and available at all times to answer any questions or queries.

Aleks · 13 March 2025

★★★★★ 1/5

Google

I would give 0 star if I could. Renting with Belvoir was the worst mistake I ever made. From the moment I moved in, the problems kept piling up. They had painted over mold, and as soon as winter hit, the place was covered in it. When I reported the issue, their only advice was to “open a window”, despite the fact that I had already bought two dehumidifiers just to try and manage the situation. The bathroom was another disaster. The bathtub leaked so badly that water dripped through the ceiling into the kitchen, soaking the floor. I provided clear evidence and reported it, but Belvoir completely washed their hands of responsibility. It took them two weeks to even attempt a “fix,” during which I couldn’t use the bath, because apparently, they don’t work on weekends. Then came the blackout. No resolution, no urgency. I was left with no choice but to stay with friends and family. Belvoir’s negligence and lack of action have violated my rights as a tenant. They failed to provide a safe and habitable living environment, ignored serious issues, and refused to take responsibility. If you want endless stress, ignored complaints, and zero accountability, then by all means, rent with Belvoir. Otherwise, stay far away unless you enjoy regret

Ben · 23 March 2025

★★★★★ 5/5

Google

Thank you to Haley and Jessica for helping me secure a home, in a particularly hard time for me. Thanks to them I am no longer living in temporary accommodation and have a place I can call home. The application from viewing the property to moving in was fast and smooth. Despite my situation, I felt like they understood this and did everything possible to accelerate the process and at the same time with finesse and clarity. Communication was absolutely flawless, I was always in the loop on what stage of the application I was in and what information and documents I needed to provide, at all times. Thank you for everything guys, can't thank you enough.PositiveResponsiveness, Quality, Professionalism

Benjamin · 1 January 2022

★★★★★ 5/5

Google

I have been really impressed and pleased with the wonderful customer service at Belvoir. Jessica handled my viewing and paperwork and her and the team work so cohesively that whenever i called to ask something, if Jessica was out at a viewing etc the other team members were just as helpful. They were patient and kind everytime I called (i was eager to move in asap). Very professional and work quickly to get tenants in. I have also used the services provided by tenant shop and let alliance via Belvoir and have been happy with that too.PositiveResponsiveness, Professionalism

Kelly · 1 January 2022

★★★★★ 5/5

Google

I recently rented a property through Belvoir Swindon. Their professional approach, attentive service and seamless paperwork process impressed me. Special thanks to Jessica and Matthew for their dedication, expertise and friendly support throughout the rental process. I highly recommend Belvoir.

Olagbaiye · 7 November 2024

★★★★★ 5/5

Google

Hayley Mcgarry from Belviour has been an absolute star. When i viewed a property for rent with her, full PPE was worn and she showed myself and my friend round twice to ensure that it was what i wanted. When i told her about my current circumstances, she not only got my references done faster than it normally would, i moved into my new place 5 days after viewing! She also checked in almost everyday to ensure that everything was OK. I had full updates every time something happened and she was happy to find answers for my questions. She's an absolute star and hands down does her job to the best of her ability. Cannot thank her enough!PositiveProfessionalism

B · 1 January 2021

★★★★★ 5/5

Google

Reviewing Belvoir, Swindon Branch: After troubles renting through a different letting agent and also through private renting, we were at a loss and had lost faith in the rental system, but needing somewhere to live we wandered into Belvoir. We met a wonderful young lady named Poppy and we talked through our situation. Poppy initially offered us some advice on how to deal with the situation we were in without us even having decided to view any properties. We decided as she had been so gracious in helping us that we would look into the properties they had to offer and she found us the perfect one very quickly. We have now completed the process and secured a property that we will be moving into shortly. Poppy has been great through the whole process and handled everything professionally. She was very easy to stay in contact with and kept us updated every step of the way. Poppy went above and beyond for us, and not only her, but every member of staff we have spoken to within Belvoir has been polite and helpful. Poppy and her colleagues have restored our faith in the letting system. I couldn’t recommend Belvoir more highly! Thank you Poppy, you’re an angel!

L · 6 April 2020

★★★★★ 5/5

Google

I was nearly put off the search for my very first home after being met with a number of pushy, rude estate agents that seemed only interested in selling something and didn't care if it matched what I was looking for or not. That was before I viewed a property through Belvoir, and was supported by Poppy. Poppy actually listened to what I was looking for and the 2 properties she showed me, she knew about without having to refer to the paperwork details about the houses. She has gone out of her way to support me through the whole process, being on hand to answer my millions of questions. If you want a personal, friendly, professional estate agent to help support you with buying, selling or renting a property, I couldn't recommend Belvoir enough.

Hannah · 2 January 2020

★★★★★ 5/5

Google

I have been a landlord using Belvoir as my agent since July 1998. They have for the past 22 years been a great agency with excellent response and advice when needed. I live overseas and need a reliable agency to manage the property. The service provided has always been excellent, including recommendations on updates and general upkeeping of the property. A big thank you to all the staff at the Swindon branch.PositiveResponsiveness, Quality, Professionalism, Value

Nick · 1 January 2021

★★★★★ 5/5

Google

I have used Belvoir for both letting (as a landlord) and sales for over 15 years now and can honestly say that it's been a pleasure. I have just sold a property through them and had a few problems that were nothing to do with Belvoir. Poppy, my contact at Belvoir, was professional, helpful and at hand constantly. She went out of her way to help resolve my problems, kept the sale going and updated me constantly. I've had a lot of contact with estate agents in different parts of the country and Poppy was the best agent I have worked with. I would happily use Belvoir again and will recommend to anyone in Swindon that needs an estate agent.

Kate · 2 January 2019

★★★★★ 5/5

Google

Poppy at Belvoir was extremely helpful and friendly. It was completely thanks to Poppy that we found the house we have now made our home. She took the time to really help us find a property which fit our needs and criteria. I felt happy to call her when we had any queries and she was always very helpful. Poppy and Belvoir stood out from all the other estate agents as being genuine and helpful and so friendly. Belvoir is the only estate agents in swindon that I would 100% recommend.

Anna · 2 July 2018

★★★★★ 5/5

Google

Poppy has been absolutely brilliant conducting our move. Her positive, bubbly attitude on the viewing made it so enjoying and she really made us feel comfortable despite our previous bad experience with another company. Poppy was so helpful and catered our every need. Even the small niggly ones. She was efficient in her timing for sending paperwork and communicating. Belvoir as a company have been so reassuring. The paperwork that we filled out and signed made us feel confident and happy. We feel that the whole dealings and process of Belvoir is outstanding and I would 100% recommend to a friend. The prices are very competitive compared to other agents in the area but the service they provide is VIP worthy. I can't praise enough. Should we ever want to leave this house, we would definitely use Belvoir again. P.S Give that girl a pay rise.

Rebecca · 7 April 2018

★★★★★ 5/5

Google

We bought recently with Belvoir and I have to say that the service we received from Poppy was outstanding. She was on top of everything from the minute we put in an offer, and kept us informed every step of the way, regularly badgering both sides' solicitors to make sure that the process ran smoothly. We encountered a couple of small problems and these were ironed out quickly and competently. I would happily recommend Belvoir.

Sue · 1 July 2020

★★★★★ 5/5

Google

Belvoir Swindon, and their sales agent Poppy Trainor in particular, were brilliant throughout the sale of our property. A real personal touch whenever we needed it ensured that we knew what was going on throughout. The EWay conveyancing app they set us up with made the sale a simple and smooth process and the sales ad was accurate and engaging - it garnered interest straight away - thank you Belvoir!

Rob · 2 January 2020

★★★★★ 5/5

Google

Poppy is an absolute star!! During a very long and drawn out selling process which had countless delays due to issues with my buyers finances, Poppy was constantly chasing down and getting answers and generally keeping things moving and keeping me updated. She also kept me sane when I was close to losing my mind!! 😬 and for that I am very thankful. Thank you so much Poppy! Highly recommend.

Michelle · 2 January 2020

★★★★★ 1/5

Google

This is one of the worst experiences I have ever had in my whole life. Definitely I was interested the property might be I go up to asking price but unfortunately poor response from agent I have to say I miss the lovely property. To be honest I would not recommend for anyone . Please improve customer service in first place.

Raj · 1 March 2025

★★★★★ 5/5

Google

Have let property through Kerry, Matthew and the team for many years. Always proactive for our tenants and support us in making sure everyone is happy. Recently Kerry has helped us successfully sell 2 properties quickly and with minimum fuss so would thoroughly recommend them for both letting and sales.

Kerry · 1 January 2023

★★★★★ 5/5

Google

Very good overall experience with team Belvoir Swindon. Mainly we had an email contact with Jessica and Matthew who did all the paperwork for us and they both were really friendly and helpful through the whole process before we rent the property. We are very pleased with customer service, smooth communication and professional approach at Belvoir.

Marta · 6 April 2022

★★★★★ 5/5

Google

Belvoir Swindon have been looking after our Rental Property interests for many years. I Must say a great Team all round. Now, their sales Team, namely Hayley, have also very ably looked after our property Sales in super quick time. Great attention to detail and keeping us informed at regular stages. Thank you lotsPositiveResponsiveness, Professionalism

Britten · 1 January 2021

★★★★★ 5/5

Google

The services are very good from Belvoir. It's a very good Tenant agency in Swindon. Once again thank you 😊 …

Shaik · 11 May 2024

★★★★★ 5/5

Google

The team at Belvoir have been excellent in managing my buy to let property in Swindon. They have always been efficient, responsive and very helpful always getting back to me quickly and relaying any requests or concerns from the tenant in a timely and clear manner. I would have no hesitation in recommending them.

David · 1 January 2021

★★★★★ 5/5

Google

Hayley at Belvoir has taken me through the process of purchasing my first home and I cannot stress enough how; professional, helpful, friendly and understanding she has been. From taking me for the viewing through the entire process, Hayley kept me informed every step of the way with weekly emails, and answering every little question I have had along the way. What surprised me was the amount of work she did with chasing solicitors and feeding back at every point. I couldn’t be more impressed and will be recommending Belvoir to all!PositiveResponsiveness, Quality, Professionalism

Lidia · 1 January 2022