Hopkins Homes reviews

★★★★★ 5/5

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Highly recommended!

We bought our new Hopkins home in January 2024. Although the heating wasn’t working when we moved in, Hopkins went out of their way to get things sorted. Everyone, including the office staff right down to the ground workers were very helpful and friendly. It’s understandable to expect a snag list when buying a new house, which we did but any problems were sorted out quickly and efficiently. We have no complaints and would definitely recommend Hopkins Homes to other people. In our opinion the house is well designed, the layout is excellent with four good sized bedrooms, plenty of loos and a huge well appointed kitchen dining area.

Johnandlinda · 22 October 2024

★★★★★ 5/5

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The team at Hopkins Homes after I moved were supportive, friendly and professional

The team at Hopkins Homes after I moved into my new build were really helpful and approachable on every level

Sherry · 14 June 2026

★★★★★ 5/5

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Coming to Alconbury Weald we didn’t…

Coming to Alconbury Weald we didn’t know much about the development, Mandy was really helpful and showed us what is being build and when. She was really helpful in deciding what house would be best for our needs, we definitely recommend Hopkins homes and love ours!

Jess · 9 January 2024

★★★★★ 1/5

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Overcrowded Elms Development

The unwanted, large, overcrowded Elms development was forced on to the edge of this ancient rural village against the advice and wishes of all current residents. The hastily-constructed properties being built are of zero architectural merit and add no value to the mix of old buildings in the village centre dating back to mediaeval times. Despite only being partially completed the development is causing added congestion in the narrow village streets and adverse pressure on the village infrastructure which will only get worse.It is difficult to see how anybody would want to spend a fortune buying a property in such cramped conditions when there are period and later homes available near the village centre at better prices and with better facilities.

Ken · 24 September 2024

★★★★★ 5/5

Trustpilot

Excellent care

Excellent care, attention and responsiveness from the team, especially Jason Hutton.The sale process, pre-completion activities and eventual handover of the house and post-completion checks have been simple and painless.Thank you.

Matt · 24 October 2024

★★★★★ 5/5

Trustpilot

Excellent service

I received excellent service, initially from the member of staff in the office, who took my call and arranged for a member of the maintenance team to visit me within a few minutes. He arrived and resolved the problem without any issues. This is the best service I have received in a long time.

Georgina · 20 August 2025

★★★★★ 5/5

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I moved into my home in 2018…I just…

I moved into my home in 2018…I just broke a tile in my kitchen. I emailed Hopkins and within 24 hours Lauren had messaged with the style/type of tiles that were in my home as well as all other tiles around the house ‘just in case!’ Thank you for your help!

MRS · 9 September 2025

★★★★★ 1/5

Trustpilot

Misrepresented by sales and left with a design flaw

We purchased our new Hopkins Home based on clear verbal assurances from the sales representative, Daisy, that our garden would be a flat, usable space comparable to the show home. As we are not professional landscapers or civil engineers, we trusted the expertise and "premium" reputation of Hopkins Homes to deliver what was described.

Tom · 13 May 2026

★★★★★ 1/5

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Extremely disappointing aftercare and customer service

We bought our new-build home from Hopkins Homes in July 2025 and within weeks reported persistent creaking and movement from the flooring. Almost a year later, the problem is still not resolved despite numerous inspections and repair attempts.

Stephen · 18 August 2026

★★★★★ 5/5

Trustpilot

You SHOULD buy a Hopkins Home!!

This is our third new build purchase (our first from Hopkins) and has been the best. Jason in the sales office was excellent throughout the whole process. Through the legals, my solicitor did not have a bad word about Hopkins.Build quality is excellent and the snag list was dealt with to our satisfaction.If you're on the fence about buying a Hopkins Home, don't be and go for it. You will not be disappointed.

Stuart · 3 November 2024

★★★★★ 1/5

Trustpilot

A nice house, some major faults

A nice house, but lack of communication, poor customer service and drainage issues let them down. Our house has issues with drainage in the garden, and currently we are unable to leave our property due to tarmac work being carried out on the only access road we have, yet we were not informed. I called the only contact number available to ask for help and to find out what was happening, and the person was very rude and unsympathetic, insisting that "well, I've been told letters were sent out", even though both myself and my only neighbour recieved no such letter and are now essentially trapped in our homes.Edit: In response to your reply, your site team have confirmed they did not put letters through any doors on our specific road, missing 7 houses impacted by this completely.Edit 2: The barriers were briefly moved allowing access at around 7am by workpersons finishing houses on Beetle Close. Seeing their vans go past, I moved my car then, before tarmac work resumed that day, so assistance wasn't needed. Ultimately you left us without emergency service access for 2 nights with no contact number or site presence to turn to. It's utterly appalling, and shows a major disregard for resident safety.

Joseph · 8 July 2024

★★★★★ 5/5

Trustpilot

The A Team at Beccles

My wife and I have owned new build home for most of our married life together across various areas of the UK.Celia the sales consultant and Mel and Jordon the site team at Beccles are outstanding and a credit to the company. The whole voyage of buying , moving in and snagging issues have been dealt with in a professional and caring way.I would not hesitate to recommend or purchase another home from Hopkins in the future ( although for now it is our forever home )

John · 4 July 2024

★★★★★ 5/5

Trustpilot

Couldn’t be happier with my new Hopkins Home

I’m absolutely thrilled with my new Hopkins Home. The build quality is exceptional, and I’ve been really impressed with the overall finish and attention to detail.

Annie · 4 March 2026

★★★★★ 1/5

Trustpilot

Probably the worst home experience I’ve…

Probably the worst home experience I’ve had to deal with! My garden is so badly done when they was building that I’m still facing the consequences now and still trying to get this sorted! It was been 2 1/2 years I’ve had this problem. The garden want left with nhbc standard of top soil, drainage, bricks, mass amounts of clay in the soil,number plates, barbed wire, rocks all sorted left in the soil! I have so many pictures and emails to back me up on this and I’m just getting really annoyed now! I’m now having to put a claim in through the nhbc to try and get something done about this which I also don’t have time for! The customer service people constantly change so your enquiry doesn’t actually get taken on. This has ruined my home and my life having to spend up to nearly £8000 on trying to get my garden not to be a swamp when it rains! And yes I did lay topsoil when I first moved in and when told the Hopkins about this I was told it won’t matter because the turf will hide it, to my reply was so like sticking a plaster on cancer?

Cav · 16 May 2024

★★★★★ 5/5

Trustpilot

Excellent experience with Max

Excellent experience with Max, called and resolved my approval request within literal minutes of sending an email with all of the details required. Very helpful and straight forward as well as highlighting all of the potential aspects I should consider for planning permission for the solar install.

Adam · 13 August 2025

★★★★★ 5/5

Trustpilot

Thank you Anne and Jenna - Mill Grove, Stowmarket

We have received our keys to our dream home at Mill Grove, Stowmarket. We are very pleased with the high standards evidently demonstrated throughout our new home. A very special note of gratitude and appreciation to Anne and Jenna Collins from the sales team. They have truly helped in making the Hopkins build our Home. They have gone the extra mile to ensure that our home is truly up to our preferences and liking. A special mention to the promptness in responding to all queries I had in relation to the property. I will highly recommend Hopkins Homes and the sales team from Mill Grove if you are looking for a home to your liking and a stress free conveyancing process. Thanks again.

Tharun · 22 March 2024

★★★★★ 1/5

Trustpilot

Poor experience - Chitts Hill site

Update: FYI - All the details were provided but no one was interested in reaching out. It is very distressing that Hopkins are refusing to change our faulty front door which was already assessed and agreed as faulty. I am also finding their Complaint Customer Service borderline rude and definitely more interested to save their own money rather ensuring the customer receives the quality promised at the time of purchase. We found out that our long list of issues who were due to "be resolved " by site manager have not even been passed/mentioned to the legacy manager who took over as they closed the site down now. Basically everything would need to be assessed again and then looked into to see if it's something Hopkins will sort. Shocking! Although we moved into the house at the end of October 2023, there is an incredible amount of issues still outstanding to be fixed without us being given any dates for the repairs: damaged front door, windows, light, cracked window sill, attick, rattling pipes in the bathroom and 1 bedroom and BUGS infestation etc. Apparently the bugs infestation is not even covered by the Hopkins warranty like it would be normal to buy a new house already "inhabited". Customer Services must have a competition on who provides the worst service and it's the same experience our neighbours also have unfortunately.

Alina · 20 March 2024

★★★★★ 5/5

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Great experience with the Church View

Great experience with the Church View development. The developer delivered a high-quality home with excellent attention to detail.

Ramona · 31 March 2026

★★★★★ 5/5

Trustpilot

Jason Hutton

Jason Hutton, the sales manager has delivered Excellent Customer Service and makes the hall process nice and smooth I am very happy with the house and the site manager Lucas and Jason really looking after all the residents very well quick response and working very closely to deliver outstanding services.Really happy and Highly recommended Hopkins for anyone wants to purchase a new home .

Max · 28 November 2024

★★★★★ 5/5

Trustpilot

Great staff, lovely home

After we had reserved our home, the Sales Consultant we had been dealing with left, but this was perhaps for the best. Olivia, the new sales consultant for Kingsfleet, was wonderful in keeping me updated, and putting up with my anxious (annoying) emails.Even now if we need anything or have questions about the site Olivia is welcoming and happy to chat or signpost who to email.The house itself has a few minor snags, which Hopkins have been quick to address, and everyone has been polite and efficient in sorting these issues.The builders and tradesmen on site are friendly and courteous, always say good morning or give right of way to residents' cars.Overall we are very pleased to have picked a Hopkins home.

Briony · 9 November 2022

★★★★★ 5/5

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New Home

I have lived in my new Hopkins house for nearly a year. The service I have received from all of the teams has been top class. From the Sales team and the very dedicated site team right through to my lovely coordinator in the customer services team who checks in with me regularly. I would recommend Hopkins Homes to everyone. Thank you

Brooke · 27 November 2024

★★★★★ 5/5

Trustpilot

Great experience

Very friendly, very thorough and informative.

Ellie · 5 June 2026

★★★★★ 2/5

Trustpilot

After living in a Hopkins Home for 1.5…

After living in a Hopkins Home for 1.5 years we are a bit disappointed given its price in the market. Primarily it’s the lack of storage space potential in small rooms, unusable loft, uncreative understairs and normal living needs like where to put your washing don’t seem to have been thought through. We have thin walls and so the house is always noisy even when trying to be quiet!. Also the after sales has not been great in our experience. Air vents were not fitted at the build time in two rooms so were added but never finished of correctly though we have asked several times. The outside drain more than three metres from our property is constantly flooding in rain and this has still not been addressed 1.5 years later. Also some cars drive too fast on this estate and having asked for speed reminders to help as it’s a family estate there has been no response. So for us, not the best experience.

Aella · 23 December 2023

★★★★★ 5/5

Trustpilot

Thank you Hopkins Homes!

My partner and I have just moved into our first home at the St George’s Park, Needham Market development. We are absolutely delighted with our new home! Our sales consultant Katie was fantastic from start to finish. No question was too much trouble and she was always on hand to help us. We were kept in the loop from the point of reservation to our move in date with lots of updates, big and small, as to how the house was progressing. As first time buyers, she made our journey so easy and fun and gave us total reassurance when we needed it. Thank you so much Katie for everything you have done, we love our new home!! Another thank you to the site team at Needham Market who have been so helpful since we have moved in, nothing is too much trouble and they are such a friendly team!

Chloe · 17 August 2022