StudentDigz Swansea reviews

★★★★★ 1/5

Google

It's lovely to see StudentDigz responding to poor reviews as if it's a one off! One star is one star too many. Still fuming over SHOCKING presentation of property - illegal and unsafe and only actioned when I took over correspondence as the mother (and experienced landlord, KNOWING it was unsafe!) Just DON'T RENT from them. They won't respond to concerns, won't return your full deposit despite the property being cleaner on departure than arrival (including evidence), if you don't know what's legal you won't realise it's unsafe. If you know, like I did, that they are managing illegally and poorly, and go to the office, the manager will hide in the back room. Can't blame the landlord, he lived out of town and it's was being managed (if you can call it that) by StudentDigz. Poor Swansea 🤷 Edit 1 It was 2023 departure from 166 St Helen's Parade, but you're still worthy of a poor review given the youngsters gave up fighting in the end so you took £100 from their deposit for no reason, given a)how much cleaner it was on departure and b) we helped you by raising the complaints so at least some action was taken. Here are the move-in complaints. One fithy sofa was taken but replaced with nothing! The other disgusting one remained. Joke! Return their £100 & sort yourselves out or close! Simple! Copied and pasted from table: Area: Complaint: Action required: Kitchen: Microwave Apart from being unclean - it’s illegally rusty on the roof of microwave and should be condemned (photo evidence supplied) No PAT test New microwave needed Mildew above kitchen window On wiping my finger over this, it rubs off so it is clearly mildew from condensation which should have been bleached to prevent further growth and then stain-blocked and painted. (photo evidence supplied) The students will bleach this for you! Extractor Fan Doesn’t work (neither does the bulb but this doesn’t matter as much) but just touching the switches you can feel all the cooking grease - likewise the extractor filter is greasy The fact that this doesn’t work means that students are unable to switch it on when cooking sending moisture into the kitchen and beyond (and exacerbating the condensation issue above the window) No PAT test Fix the extractor Clean/replace the extractor Filter PAT test required Fridge/Freezer Looks fairly new but the door trims haven’t been cleaned.  Obviously over time, mould can ingrain which can’t be cleaned off but should still be bleached. This dirt moves so has simply not been cleaned (photo evidence supplied) No PAT test Proof of purchase receipt that it is under 1 year old else it requires a PAT test The students will clean the door rims for you! Kettle and Toaster Look fairly old but no PAT test PAT test required Old sock Clearly the kitchen floor has not been cleaned as there was an old sock just sitting near the counter (photo evidence supplied) Clean the house Bathroom: Floor not clean (photo evidence supplied) Provide some cleaning equipment (including cloths and appropriate chemicals) and the students might be willing to clean up for you! Living Room: Red Sofa Ripped cushions, dirty on the sides, really dirty  under the cushions (photo evidence supplied) Could do with being replaced or at least someone should come in and clean this one Grey Sofa Absolutely gross to touch - clearly filthy (grey colour hides a lot!).  Filthy and broken under cushions.  Can’t find any fire safety label which would normally be under the cushions!!  Assume it’s legal? (photo evidence supplied) Replace - this doesn’t have to be new - just anything better than this…you wouldn’t want to sit on it! TV Plug socket - gaping from the wall (photo evidence supplied) No PAT test Qualified electrician needs to rectify to make it safe PAT test required Upstairs Front B/room: Cupboard Door is falling off (photo supplied) 2 screws in the upper rear were clearly supposed to be attached to the wall (which also has 2 holes relating to it (just for your awareness) Re-fix door secure There's a page more but I'm out of space!

Caroline · 26 July 2025

★★★★★ 1/5

Google

I am aware that now is the time students begin looking for their houses for next year and I am writing in hope that people will check these reviews and realise the type of company they will be signing with and hopefully will be able to save people money and effort and stop you going through the trouble my house mates and I have gone through! We signed for a house with student digz and it is safe to say that our experience has been terrible and the treatment we have received has been dreadful. The house we are letting is infested with mould and damp as there was no working extractor fan in the bathroom and most of the walls have holes in them. Our sofa's in the living room had to be replaced as there was mould covering them. We didn't have a working cooker for the first 3 weeks we were 'living' in the house. I say 'living' as we were unable to move in due to these issues. We didn't have a working boiler and therefore no access to heating or hot water. There has been rubbish left outside from tenants that left 3 months prior which had caused a rat infestation in the front garden. The property clearly hadn't been cleaned before we moved in and they refused to send a cleaner to get this ready for us. (there were rat droppings in the bedroom). The paperwork which is displayed that shows that the fire alarms ect. are in working order is dated back to 2010. We have had the council to the house to see these issues and they left a list of works to be complete on the house by the 29th of November, some have still not been done. The wall had to be replaced in between two bedrooms as it was so damp it was beginning to crumble. This seems like something that would be considered urgent as this meant we were unable to occupy these rooms until the work had been done. It obviously wasn't that urgent to Student Digz as the work wasn't complete until the middle of October. For the first 3 weeks that I was in lectures I was having to find places to stay as I was unable to occupy the room that I had already paid rent for. My housemates and I's phone calls are ignored by student digz unless we ring from a friends phone or no caller ID and they also do not reply to our emails. We are paying them money every months and they act as our landlords yet we cannot contact them. They refuse to speak to parents or guarantors as they know they cannot manipulate and lie to them as they do to students. As well as this, my friend is also renting a property with student digz and she currently has no access to water and there is sewerage coming through her drains. At first student digz refused to do anything about this but then said they would. That was weeks ago and the issue still isn't solved. She is currently doing the same as I did in the beginning and having to find alternative accommodation. This goes to show that the problems I have experienced isn't unique to me, it is a common occurrence with Student Digz. I have started a complaints procedure with student digz like is advised on their website and I haven't heard back from them. No acknowledgement of my email. This was over 2 months ago now. They also still haven't given my house mate her set of keys which means she is unable to lock her bedroom door! Despite all of the issues listed, some that made it so that we couldn't live at the house, they have refused to refund us for the month we could not move in! If it was possible for me to leave 0 starts, I would! I hope that people are able to see this review and save themselves from a lot of hassle with housing in future!

Mali · 14 December 2024

★★★★★ 5/5

Google

I spoke to Shannon to book a viewing, she was very prompt and helpful. Then Emma showed me the property! She’s very friendly and deals with transparency and honesty. I recommend studentdigz!

Muskan · 16 February 2026

★★★★★ 5/5

Google

I had a fantastic experience with Student Digs Rentals! The entire team was incredibly helpful, making the entire process smooth from start to finish. From the initial inquiry to finalizing the paperwork, they were always available to answer questions and guide me through the documentation. The moving process was seamless, and they made sure everything was well-organized, which made the transition so much easier. I truly appreciate the professionalism and care the team showed. If you're looking for a reliable and supportive rental service, I highly recommend Student Digs Rentals!

Vaishnavi · 2 September 2025

★★★★★ 1/5

Google

Edit 2: I guess I, the DPS, and the Property Redress Scheme must have all hallucinated when they sided in my favour entirely (Deposit ID 29813932 and PRS complaint reference PRSC113718). StudentDigz (with the z) must have also been in on the delusion, since they paid the amount owed. If StudentDigz want to persist with the false claim any further that I was "never a tenant with them" then I will just start publishing screenshots. There are two possibilities: they are either deliberately lying to you, or they really are just that incompetent. --- Edit: They've now tried claiming I wasn't a tenant in the review, which I was, with the agency called StudentPigz (with the z). This is an excuse they've used for other reviews. They're either lying, or conveniently deleted the records before making the claim. Consider what kind of people need to do that to avoid bad press. ------ "Surely they're not THAT bad". Yes, they are. Every horror story you have heard is true. They are every bit as predatory as they are incompetent. They are not just a bad agency, they are slimy people. Note also how they reply to poor reviews, and compare it to how other agencies handle it professionally. I won't go into full detail about all the things they did to me during my tenancy (I'd be writing a book at that point), but the one thing I will make a point of is this: I had to sofa surf for a while because the previous tenant hadn't moved out. They promised me a rent rebate, I asked for it to be paid and they kept ignoring me. Then when my tenancy ended, they suddenly remembered it but claimed they didn't have to pay (in addition to helping themselves to my deposit) because they discovered damages. The deposit claims went to the DPS, who noted that StudentPigz provided no evidence for their claims at all. No photos, no documents. Literally "just trust me". I provided all the photos needed and I got my deposit back after 8 months. They then tried ignoring me for the rebate, so the Property Redress Scheme sided with me (3rd July 2024). The #1 worst letting agency I have ever dealt with in Swansea.

Alex · 16 January 2026

★★★★★ 5/5

Google

Emma was an absolute delight, she may be a lil clumsy by not seeing the keys in her hands, but definitely knows what she’s on about :)

Ellz_z · 16 February 2026

★★★★★ 5/5

Google

Sharon is highly professional, extremely knowledgeable, and very accommodating. She is genuinely lovely with a kind heart and was incredibly helpful throughout the entire rental process.

Michael · 16 February 2026

★★★★★ 5/5

Google

Absolutely wonderful guide around a few similar properties to the one we had first chosen. Emma was absolutely wonderful.

Moonotaur · 19 March 2026

★★★★★ 5/5

Google

Absolutely brilliant service from Leah. I'm in an odd situation where my lease ends prior to my move in date, and Leah has been absolutely amazing in helping me come to an agreement where I'm not worried about where to put my things for the couple of days prior to my move in date. Absolutely superb service, really helped me when I was feeling anxious. Recommend studentdigz (and Leah) any day.

Kayleigh · 27 July 2024

★★★★★ 5/5

Google

Emma was amzing, she took.me round the houses to view and chatted with me all through. She was very professional and friendly

Funmi · 16 February 2026

★★★★★ 5/5

Google

Emma was so lively and compassionate. Trust her to go the extra mile to find you your best accommodation 😀 …

Torty · 16 February 2026

★★★★★ 5/5

Google

A lovely and supportive team. Emma has been so helpful and kind! Thank you.

Ishwari · 2 April 2026

★★★★★ 5/5

Google

Emma was really fantastic and very enthusiastic about getting my friends and I the best place we can get.

Max · 16 February 2026

★★★★★ 5/5

Google

Thanks to Leah and her assistance during our house viewing, we had the most exceptional experience. Her knowledge, professionalism, and friendly approach surpassed our expectations and made the usually stressful process of finding a new student accommodation smooth and enjoyable. I truly believe the whole office should go and see a musical together in order to celebrate Leah’s amazing approach to work, Hamilton perhaps? Keep up the great work Leah!

Matouš · 30 May 2024

★★★★★ 5/5

Google

Emma has been amazing! She is so nice and kind would definitely suggest asking for Emma for your agent! x

Charley · 16 January 2026

★★★★★ 5/5

Google

Emma was really great. She was great energy and a great help in showing me around

Afua · 16 December 2025

★★★★★ 5/5

Google

Emma was lovely and really attentive. Five stars!!

Bethan · 16 February 2026

★★★★★ 5/5

Google

I had a great experience with Studentdigz while searching for my accommodation. Rebecca was fantastic, helpful, patient, and clear throughout the entire process. She provided great options, answered all my questions, and made finding student accommodation stress-free. Her friendly attitude and professionalism were much appreciated. Highly recommend!

BHAVYA · 14 December 2024

★★★★★ 5/5

Google

I have been a tenant with Student Digz since July 2022 and they have been golden. Moving in process was super easy, each team member dealt with any queries super quickly and ensured my stay with them was as smooth as possible. Also wanted to highlight the Landlord Sally, exceptional service and she has been so lovey every step of the way. Special thanks to Zoe, Rachel, Matt, Ciara and Catrin.

Oliver · 21 June 2023

★★★★★ 1/5

Google

StudentDigz have been caught faking 5* reviews again, so here’s my experience. They’re pathetic, but to give them a chance I’ll start with what they got right. They didn’t screw me over for my deposit back, paid in full. They did provide the accomodation, with no issues on the level of broken windows or ceiling leaks. But that’s it, this is the literal bare minimum of being a student housing provider, I didn’t even get a desk or internet, my upstairs neighbour had no electricity for over two weeks the breaker kept tripping, and they knew, but didn’t give a toss. Some minor issues did get sorted but they took their time, most notable four months to fix the doorbell/intercom. Rats wandering around, crap everywhere outside front and rear, they tried to outlaw me from keeping my bicycle in the basement, no fire towel or extinguisher, visibly rushed fittings install and painting, regular lies about maintenance progress, a surprise sorry we need £147 more after paying all the pre moving in costs, they were pants. My personal favourite was I got home from work one night to find the hallway door before mine locked, it turned out they gave our then new neighbour a key for it without giving me one. So I slept in a hallway, head on some grim stairs, unable to get into my equally grim flat, no back door/fire escape. I thought about kicking the door in, wish I did now. Again they didn’t really care until I fell asleep in their Walter Road office as soon as they opened, waiting for them to sort it out. It was a mistake, but completely avoidable. I wish I showed a bit more respect to the staff at the office though, they’re just girls following orders without taking responsibility. It’s the landlords and people at the top of the company pyramid top who deserve to live in one of their houses. That’s enough, I can go on, but I want to say if you are a StudentDigz employee and you’re thinking about responding to this explaining I’m wrong, don’t. I basically prepared for a lawsuit if you lot failed to repay my deposit, so I have loads of photos and emails between me and your staff. You can’t lie. So if you are looking for a student house provider, avoid “the one with the Z” as if it’s P Diddy and his pals. If you decide to go with one of their properties as I did, take photos of everything. It wasn’t all bad at times but I wish I went with Swansea4Students or Student Cribs. Doesn’t matter now I’ve graduated so I don’t have to tolerate them anymore. Oh I cannot believe they upped the rent for the next tenant after I left, perhaps as we fixed a bunch of drywall and paint issues ourselves. The audacity, no bills included. Stop being greedy StudentDigz. And stop faking reviews it’s so obvious.

Liam · 7 May 2025

★★★★★ 5/5

Google

Emma was very friendly

Megs · 16 January 2026

★★★★★ 5/5

Google

Emma was really lovely, helpful and chatty

Alice · 16 December 2025

★★★★★ 1/5

Google

These guys thought it was acceptable to let us move in with broken glass on the floor and cigarette ends stuffed down the back of the sofa (amongst numerous other issues); they didn't send maintenance for over a month when we had water leaking onto live power sockets; and they tried to pressure me into leaving them a good review by insinuating I wouldn't get my deposit back otherwise, then accessed my file/phone number a year after I'd moved out to call me names over the phone because I left them a bad review. Sound like the type of agency you want to sign with? We've all heard of those nightmare agencies - this is one of them - beware! There are plenty of other agents in Swansea that are somewhat competent at their jobs and won't insult you over the phone over a bit of honest feedback👍 In Response To Reply: Shame on StudentDigz for trying to use the "Oh, we don't have you on record, you reviewed the wrong place, wasn't us sorry!" excuse. That's the kind of excuse companies only use when they know there's no defence for their actions. I have plenty of email and call logs from yourselves in evidence. Seems to be a bit of a theme with their reviews where only people who leave them negative feedback have "got the wrong agency", funny that... As for "we don't even hold the deposits so it isn't up to us" - you know as well as I that you still need to approve the release of the deposits once requested and can counter claim for any nonsense fees you like - which is what was insinuated would happen by both your staff and the landlord you represented if I didn't change my review. Good to see this agency hasn't changed one bit over the years and still can't handle a negative review.

Jack · 22 March 2025

★★★★★ 5/5

Google

Lewis is the most helpful person working for studentdigz, I've had some bad experiences but when my bed became so uncomfortable it felt like it was cutting me in half I contacted studentdigz and thankfully Lewis is the one who contacted me back and sorted it out for me. I had been in A&E twice that week and Lewis really took the stress out of it, so thank you again Lewis.

Zoe · 21 June 2022