Langford Russell Swanley reviews

★★★★★ 5/5

Trustpilot

Cant fault their Eltham High Street branch

Sold through Acorn in 2021 and was pleased with the service. Both Oliver & Max were great, very helpful, and always available if I had any problems, which I did have at one point when my buyer pulled out, however it wasn’t long until they found me another. Also, when Oliver first visited my property he was the most professional of the estate agents I contacted, which is what persuaded me to use Acorn even though they weren’t the cheapest fee-wise. Dominic was also really helpful with the after-sales service.

JB · 26 February 2022

★★★★★ 5/5

Trustpilot

Godefroy was very friendly and…

Godefroy was very friendly and approachable. He was very communicative and was always available to discuss the sale process and give advice. He was a great listener and had a high attention to detail. In the end he got me the sale outcome I wanted and I was very happy so thank you Godefroy for all your hard work!

Francesca · 27 May 2025

★★★★★ 5/5

Trustpilot

A seamless sale thanks to Acorn

I was so impressed by the service provided by Acorn Swanley that I would not hesitate to recommend them to anyone.From the moment I met Hayley at my valuation she was professional, up front and honest and answered every question I had. She kindly included professional photos in the package I signed up for, and I was impressed how quickly things went from there.In no time I had viewings, which were all appropriate people for my property so I knew my time wasn’t being wasted. Amelia did some of the viewings and was a delight to meet, she was so friendly and full of good advice. I was kept updated throughout the process with feedback from the viewings etc.In no time at all I had the perfect offer from the perfect buyers and was amazed to complete five weeks later! It was such a smooth process with Hayley providing the perfect liaison between me and the buyers. Nothing was too much trouble for her and she always called me back without fail.She was so helpful and kind throughout the whole process- it made the sadness of selling my home a lot easier.Amelia did most of the viewings and was always so polite and engaging with the people.It was a pleasure to deal with both ladies and I am so glad they handled my sale- I always felt in safe hands with them. The office itself is conveniently located and whenever I phoned everyone was so polite and friendly.Fantastic service from all at Acorn Swanley and Hayley and Amelia really made the whole process so seamless for me.Thank you Acorn for finding me the most lovely buyers for my home!

Carina · 25 January 2022

★★★★★ 5/5

Google

Hayley and her team were very professional in handling the sale of my late aunt's property. From the initial viewing to the final completion they kept in contact with regular up-dates, efficiently looking after both myself and the purchasers in what can be a difficult and stressful life event. They were friendly, reliable and considerate at all times and I would have no hesitation in recommending them. Thank you for making a difficult time so much easier.

Carol · 21 June 2022

★★★★★ 5/5

Trustpilot

Brilliant team at Acorn Estate Agents Strood

My wife and I recently sold our property in Rochester Kent through Acorn estate agents in Strood.There are NO WORDS to describe the FANTASTIC service and PROFESSIONALISM received from the Strood office.SPECIAL mention regarding the Brilliant service goes to:- Scott - The Area ManagerDaniel, Branch Manager,Chris, Sales Negotiator,Justina, SecretaryJosh, Sales Progressor and Mark the letting managerScott and his team have been nothing but EXCEPTIONAL.There are NO BETTER estate agents in Medway than the Acorn branch in Strood!!My wife and I are pleased that we kept our promise to Scott that we would sell our property via his office and for future business.My wife and I, are more than happy to recommend Acorn Estate Strood to anyone.Thank you again from P and J

Red · 22 January 2022

★★★★★ 5/5

Trustpilot

I am grateful To Banji and Giovanna ...

I am grateful To Banji and Giovanna for their help with my search for a new home. Banji was pro-active in responding to my queries and inviting me to viewings which met my brief in a challenging market. Giovanna answered queries efficiently and without delay. The wider team were approachable, and Acorn's processes so far have been straightforward and easy to follow.

Sarah · 6 October 2023

★★★★★ 5/5

Google

Extremely pleased with the service we received from Acorn Swanley, in particular our 'sales person' Hayley. Despite the drawn out sales process , which not of Acorn's doing , Hayley remained enthusiastic and positive throughout. They achieved a good price for the property and were punctual in all aspects of work. I would not hesitate to recommend Acorn if you are planning to sell. J Read

Jw · 21 June 2023

★★★★★ 5/5

Trustpilot

Thank you Lucas!

A big thank you to Lucas Oliveira in Property Management for the excellent customer service provided to me over the current letting period. I am very grateful for the effort Lucas has put in to keeping me informed and confident while navigating any issues with our tenants. He has been a great help and support.

Gertrude · 8 March 2024

★★★★★ 5/5

Google

Excellent service and responses from everyone at Langford Russell very pro-active, friendly and professional, I would have no problems recommending their services, they are 1st Class Agents, who go the extra mile, and their communications are superb! Thank you so much.

Lesley · 2 April 2026

★★★★★ 5/5

Trustpilot

Wonderful Service by the lovely Amelia at Acorn!

I have to commend the professionalism and hard work of Amelia Giles at the Acorn Group. The way in which she continued to keep us informed and up to date with the progress of our property sell was fantastic. She listened with attentiveness and was always on hand to assist. I would highly recommend Amelia to assist in the buying/selling of a property. Thank you Amelia!

Sabrina · 6 June 2023

★★★★★ 5/5

Trustpilot

Thank you Adam Gould & the Kennington team

What can I say about the 5 star service I received from Acorn, Kennington. There are not enough words to describe the exceptional customer service, advice, support, patience, knowledgeable expertise and friendliness that I received whilst dealing with them. My journey started with them in October 2020. I had been passed on their details from a friend and contacted them immediately for an evaluation. Adam Gould the Manager of the Kennington branch came out within a few days and did a thorough evaluation. He was very open and transparent but also showed his vast knowledge of the industry and the property that I was selling and informed me of the things that I needed to do to maximise my sale chances. I have been on a journey with Acorn for just under a year now. We started during the pandemic, had umpteen lockdown downs, but their service never ever faulted! I was in the best hands ever!! It was my first time selling a property and there were so many variables that I encountered during this process that without the Acorn team I am not sure I would have been able to sell my property. They followed strict Covid guidelines, always provided me with feedback from prospective buyers and were very accommodating when booking viewings as I was working from home. In the early stages of the process the first buyer pulled out of the sale and the team were really good in supporting that journey but also managing my expectations. At that point I was ready to give up, but I listened to the expertise of Adam and he never steered me wrong. His 25+ years in the industry stood me well and his newly appointed staff member Sophie was able to secure another buyer who also offered the asking price. The journey to say the least was bumpy and at times utterly frustrating but that was nothing down to Acorn that was through external parties and factors that were out of both of our controls. But honestly without Adam always being on hand (sometimes out of working hours) sending emails and making calls to the solicitors and the buyer, pushing the process through the most difficult of times the sale would not have been completed. He was literally a god send! I owe him and his team so much more than this review. There are a plethora of estate agents in Kennington all next door to each other, and I have been in contact with a fair few of them but have never received the level of customer service and genuineness that I had when I used Acorn. If you are looking for an estate agent that goes over and above for their clients and takes a genuine interest, cares about both parties and is passionate about the industry that they work in and the outcomes that they achieve then please use Acorn. I promise that you will not be disappointed. I am forever indebted to Godefroy Herissay, Sophie Fowler and owe everything to Adam Gould.

T · 10 October 2021

★★★★★ 5/5

Google

I couldn’t recommend Langford Russell Estate Agents more. Their professionalism, communication, and organisation were the best out of all the estate agents we dealt with whilst trying to find the right property for us. Special mention needs to go to Joseph for showing us around multiple properties and taking on board our feedback. He always came back to us with other suggestions and wasn’t pushy in any way. It felt like he genuinely cared about finding us our next home. A great experience all round with Langford Russell in Swanley.

Ben · 25 February 2025

★★★★★ 5/5

Google

Langford Russell dealt with the sale of my late father's house. I found their service to be extremely sensitive and efficient. Particularly Hayley and Joe were very helpful.

Chris · 16 April 2025

★★★★★ 5/5

Trustpilot

Grazie, Acorn and Ruggero!

My experience with Acorn was seamless from start to finish. Ruggero expertly handled all my enquiries and smoothened the process with the referencing company. Whenever I had a question or a problem, I called him directly and he always solved it. He was upfront and honest, and I never felt pressured into renting -- it was my own choice. When my old landlord ignored my request for a reference, Ruggero chased it up and put my mind completely at ease. I appreciated his help greatly and told him as much so I'll say it again: grazie mille, Ruggero. I hope you get to put your feet up too : )

Torera · 4 September 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service from Jack…

We had a fantastic service from Jack Mallon from the Peckham office showing us 2 properties in the area. Jack went out of his way to explain and answer all we needed to know about the properties and the area. He understood very well the type of properties we are looking for and was really willing to help. We were very impressed with his skills, knowledge and politeness. Me and my partner agree that Jack is by far the best estate agent we encountered.

Marta · 1 September 2021

★★★★★ 5/5

Trustpilot

Christian has been an extremely helpful, friendly and made us have a seamless experince buying our first property.

Christian has been an extremely supportive, helpful and insightful agent to work with. We are first time buyers, so have a lot of questions, queries and have asked to see the flat we’ve bought through Christian and acorn multiple times and he’s always there, with fast responses helping us every step along the way, we’re very grateful that he’s seen us through this process!

Savannah · 28 June 2023

★★★★★ 5/5

Google

We are extremely grateful for all the help and support we received throughout the whole process of buying our first home especially to Amelia whom played a big part of purchasing our first home. Being a first time buyer with limited knowledge of the ins and outs, she’s Always at the end of the phone and nothing is too much trouble. Very friendly and professional and we can’t thank her enough for everything she have done for us. We highly recommend Amelia, Hayley and The Acorn Team for their superb servicePositiveResponsiveness, Quality, Professionalism, Value

Karen · 26 August 2021

★★★★★ 1/5

Trustpilot

Don't choose Acorn to manage your household

We are a household of 11 flats in South East london and Acorn has been appointed for the Estate Management. Their service has been lacking in communication, the contractor they used we doing such a poor job that they had to come multiple times, we have outstanding issues for more than 10 months and still, there is no sign they're gonna get fixed any time soon. However, they are very good at sending us the bills for paying the service charges. They also got to blame us for some of the delays. Outrageous. Stay away.

Giancarlo · 18 August 2021

★★★★★ 5/5

Trustpilot

Excellent experience

I have had an outstanding service from Acorn's property management team including Laura Whelan & Conor Norris since August 2019. I'd like to mention Amanda McPherson as an outstanding property manager; she is friendly, professional & efficient. She has been there whenever I've needed something.Furthermore when I sold my property, Daniel Milligan valued it in an honest & professional manner, securing the asking price on the first day of viewing. Throughout the sale, Dominic Lloyd, Leo & Sharon Costen made it a smooth and trouble free experience. Thank you

Basuli · 16 August 2021

★★★★★ 5/5

Trustpilot

Great team at strood!*****

We couldn’t be happier that we have sold our home with Acorn. The whole team have been absolutely amazing! We Didn’t feel pressured to sell at all, not like other estate agents you can feel pressured into being pushed for a sale. From start to finish you have all been so friendly. We couldn’t be more thrilled we have sold our home through You.Everyone has kept us so informed and every member we have dealt with has been so patient and professional. Our house sale Almost fell through and josh sladden kept it all together and always communicated with us to let us know what was happening. Josh went above and beyond for our house sale and we truly cannot thank him enough. He is a credit to the team! Thank you to everyone involved in our sale, Jonathan, Jamie, josh and anyone else who we have dealt with. You’ve all been amazing! Thank you Acorn I’ll definitely be recommending you. Mr & Mrs Temple :-)

Carl · 28 June 2021

★★★★★ 5/5

Trustpilot

I had a really good interaction with…

I had a really good interaction with Acorn recently. They were very accommodative and helped me alot in finding the exact place I wanted. Especially Crystal from Forest Hill branch was literally personally involved and drove me herself to all the properties. She’s continued checking on me even after i shifted and solved the issues I had. Highly recommended if you are looking for a new place to move .

Syeda · 15 November 2024

★★★★★ 5/5

Google

Acorn Swanley are new in the area and have a huge wealth of knowledge and experience of the surrounding area. I must say that the staff are friendly and get to know you as a friend not a customer, which helps when speaking with the team. I must say Hayley and her team are professional and dedicated to our needs, they worked hard and managed to get many viewings through the door (observing the current covid guidelines) They are spot on this this and also met our own needs on protecting our family. They showed potential buyers around and carried out a clean of all the touch points in our home. I would definitely recommend these guys to sell your home. Thank you Acorn Estate Agents !!!!!!PositiveResponsiveness, Quality, Professionalism, Value

Daniel · 21 June 2021

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

We recently moved into a property managed by Acorn in East Dulwich, London - sold to us using images that were not truly representative of the condition of the house. We were incredibly excited to move into a clean, well maintained new property after searching for so long. We really felt like we’d found the perfect house to make a home in - this was NOT the case. 
Prior to move in it was stressed to Acorn that a professional, deep clean was imperative as one of us had recently been discharged from hospital having undergone life saving surgery on his lung. When we arrived, not only had the deep clean not happened, but we discovered numerous hazardous faults with the property. Acorn later admitted to us (Cailey) that nobody had actually inspected the property prior to our move-in. I believe the term used was ‘overlooked’.Hazards that we discovered:
- There was a faulty light fitting in the hallway with exposed live wires that were tripping the electrics in the house - the temporary fix was a small piece of cardboard between the live wire and the metal light fitting. Luckily one of us is a qualified electrician and safely dealt with this. - The outdoor decking (that was beautiful in the pictures) was rotting and soft to tread on in places - extremely hazardous. - Broken glass and ceramic tiles scattered in the garden.- Thick layers of dirt and dust behind furniture in bedrooms.- Black mould in the kitchen.- Cracked tiles on the bathroom floor. - Broken burglar alarm on the exterior of the property that was hanging off.The member of our household who had just been released from hospital was advised by his surgeon to vacate the property due to the thick layers of dust discovered in his bedroom. 
After a long stressful slog of us chasing Acorn to resolve these issues they eventually sent a maintenance man who was lovely. He told told us the property was unsafe and he’d been telling them for years that work needs to be done.Not only were Acorn incredibly unhelpful despite us being clear that we wanted to work TOGETHER to resolve the issues we had, they tried to tell us that the issues we had were ‘cosmetic’. Collectively, our experience with Acorn has been extremely stressful and has had a huge negative impact on us over the past few months. After a total lack of urgency from Acorn to solve the issues we had, we were given no choice other than to vacate the property off our own accord. The stress of living there with no hope of our situation improving became too much.Acorn are now trying to take our deposit off us to pay for the months rent we refused to pay.If you are thinking of letting through Acorn PLEASE reconsider - it really isn’t worth the stress.

Tom · 11 June 2021

★★★★★ 5/5

Google

Hayley Buist and her team at Swanley have been very wonderful right from the first view through to the two or three subsequent views and up till exchange of contract they deliver excellent service. They respond to all inquiries satisfactorily and respond to all calls professionally with courtesy. Thank you all for making my house purchase smooth.

Isiaka · 23 November 2023