Langford Russell Swanley reviews

★★★★★ 5/5

Trustpilot

Swanley Acorn Ace it

We would like to thank Hayley, Rhea, Blaise and the rest of the team for making the selling process so easy, previous experience was not so pleasant. They did exactly what they said they were going to do when we first met Hayley, kept us informed through out the process, answered calls and returned them if they were busy on other lines, progressed solicitors and were always pro-active. They remained professional at all times. A confident young team that worked well together and you can see they have been trained to an excellent standard. Defiantly recommend Swanley Office and have done so with another property sold subject to contract going through at the moment with Family.

Ken · 8 September 2022

★★★★★ 5/5

Google

Haley and team helped me through the sale of my family home,thankyou very much for your help over the last few months. Dave.

David · 28 August 2025

★★★★★ 5/5

Google

Thank you Haley and her team for all your help and support through this difficult time. We never had to once pick up a phone and chase anything, as we received weekly calls from Haley and her team to keep us updated. Even when things were slow, they helped the pace along with their focus and determination to support and complete without delay. Once again thank you very much. KS x

Kathy · 21 June 2023

★★★★★ 5/5

Trustpilot

5-star service from a 5-star team at Acorn Swanley.

We recently employed Acorn at Swanley to deal with the sale of our property.The 3 agents we approached were were broadly in line with each other regarding fees. So, this left us with the remaining decision of who the best agent in our opinion and who made us feel confident that they would not only deliver, but provide the best quality service overall. We felt that Hayley and the team at Acorn could do this for us. Acorn were confident that we could also achieve a better sale price the other 2 rivals quoted us, but as those 2 were both aligned on their valuations, we did not know if Acorn were the outlier in the market ? We questioned, but Hayley's confidence in the market, together with the specific sales evidence provided, made us feel it was definitely worth a shot and we signed a short 4-week contract to ask Acorn to demonstrate this via actual results.Acorn promptly marketed the property brilliantly and the images taken by their photographer, represented the property extremely well, immediately gaining massive interest in the property online and resulting in a full day of viewings within 24hrs of going online. The viewings happened the next Saturday and they provided us with immediate feedback via phone of the interest achieved from the viewings that day. We were delighted on Monday morning to have received a number of offers over the guide price. Acorn had not only met their original estimation, but a bit more too !For any issues or queries that arose during the process, Acorn negotiated everything on our behalf with care, skill and attention to detail, representing us professionally at all times and ensuring we were happy with the outcome achieved.The team's energy, commitment to quality and communication at all times, has been first class !We would be happy to recommend or use them again without any hesitation.A massive thank you to Acorn Swanley and all of the team !

STEVEN · 12 August 2022

★★★★★ 5/5

Trustpilot

Friendly and supportive service

I bought my house through the Peckham branch of Acorn. I was a first-time buyer. The team were friendly, helpful, supportive and efficient. In particular Colm, Mea and James made efforts to provide me with information, keep me updated and push for progress of the sale. They provided me an excellent service and great communication.

Anna · 20 August 2025

★★★★★ 3/5

Google

Good service and communication but probably the most expensive agent you can find in Swanley. Sold my property and first we agreed on a set fee £4,000 all included but they did not informed me until I signed the contract that they charge many extra fees and all fees that they say are without VAT. Sold my property for less than the asking price. The first sale price that they suggested was quite high which was the reason for choosing them but soon after that they suggested to reduce that price. The people who work there are polite but really not a value for money

V · 16 March 2026

★★★★★ 5/5

Google

The whole process was quite helpful and transparent. Hayden would always be available for a call and explain the process and for clearing any doubts. From viewing to confirm on the tenancy agreement the experience was quite helpful. A lot of trust is involved in the process because of many parties involved. Thanks to Hayden and Acorn swanley to make the process trustworthy and keeping up the expectations. It means a lot because it’s a home that we are searching for and a long term commitment. Thanks again! Please keep up the good work, it’s really helpful towards building a trustworthy society.

Prince · 21 June 2022

★★★★★ 5/5

Google

Moving home has certainly been a bit stressful at times but with the help of Hayley and her team, they were able to calm the waters and help us to our dream home. I don't think we would have got through this without their patience and professionalism and i wholeheartedly recommend them to sell your home. Communication is excellent and knowing that Hayley is just a call away means there is never an issue that cant be resolved. Thanks Acorn .

Ian · 21 June 2022

★★★★★ 5/5

Google

I am a first time buyer, the services provided by Hayley and team Acon Swanley has been really outstanding. They followed me during the whole process from start to finish and even when things were getting a little difficult they did not hesitate to provide their full support by chasing right people for me. I highly recommend them to anyone and a special thanks goes to Hayley and team who supported me in the communication with seller. Excellent.PositiveResponsiveness, Quality, Professionalism, Value

Monal · 21 June 2022

★★★★★ 5/5

Trustpilot

Would recommend

We recently sold our flat in south London Acorn and had a really positive experience. The marketing and sale of our property was all managed smoothly and professionally, and we got a price we were happy with. However, more importantly our sales negotiator Lamar was incredibly proactive throughout, and kept things moving when other parts of the chain were slow to the point of incompetence. Would recommend

Jordan · 23 March 2025

★★★★★ 5/5

Trustpilot

Jamal - Brockley acorns estate agents

Jamal is such a fantastic estate agent, as with all dealings with Acorns they’re very family orientated and look out for you. He helped me in my recent move to a family flat enabling me to stay in the area which was no easy feat. Also, he’s recently helped my friend’s mum in looking for a suitable flat to rent. Really highly recommend Jamal, such a professional, warm person.

Sarah · 24 February 2025

★★★★★ 5/5

Trustpilot

Excellent service and communication

After having no success with an online agent, I signed up with Mark at Acorn and he and his team, especially Kieran, were brilliant from start to finish! Communication was excellent and when the sale fell through due to my buyer's buyer pulling out last minute, they also took on marketing their property and the whole chain completed within 6 weeks! Highly recommended.

Jo · 29 November 2023

★★★★★ 5/5

Trustpilot

Very pleased!

Thank you so much Acorn group to help me and my husband finding and purchasing our new home. We are first-time buyer and not familiar with the procedure so easy to get stressed about everything. Special thanks to Amelia who is so patient, and professional to dealing with our case. We are very appreciated your help and we are so happy to moving in our new home!🏡Thank you!

Yiwei · 21 July 2023

★★★★★ 1/5

Google

Not professional and not happy with the service at all. First everything was good. But Joe lied to us saying it was a probate property and the water was shut. The truth was the property was not a probate property and also the bathroom has a leak and walls was all covered up with wallpaper. Wall has cracks all over the place. To other customers be careful with them and get a builder to check the building because they lie to their customers.

A · 16 April 2025

★★★★★ 5/5

Google

We recently purchased a house through Langford Russell Estate Agents, and the entire experience was exceptional. From start to finish, their team made the process smooth and stress-free. Their professionalism, responsiveness, and genuine helpfulness were truly impressive. They provided clear communication at every step, answered all our questions promptly, and guided us through the complexities of buying a home with ease. It was clear that they were committed to ensuring we found the right property and that the transaction went through without a hitch. We couldn’t be happier with our new home and are incredibly grateful to Langford Russell for their outstanding service. If you’re looking for a dedicated and reliable estate agent, we highly recommend Langford Russell.

Tolga · 16 April 2025

★★★★★ 1/5

Google

I had a highly disappointing experience with Langford Russell Swanley Kent during my property handover. After collecting my keys and visiting the property, I was shocked to find that it was still occupied by the seller’s family. The house was left in a messy and unacceptable condition, with waste items scattered both inside and outside. How can it be possible for the sellers to still be at the property after the keys were officially handed over? This raises serious concerns about the agency’s management and security protocols. This mismanagement caused me significant stress, disrupted my moving plans, and resulted in financial losses, including a wasted workday, cancelled bookings, and builder charges. The lack of professionalism and coordination throughout the process was extremely frustrating and far below expectations. I cannot recommend their services.

Saravanan · 16 April 2025

★★★★★ 5/5

Google

Absolutely amazing process, start to finish! Thank you Hayley; the mortgage broker said he'd never seen an exchange go through so quickly! Brilliant communications by all including recommended mortgage broker and solicitor!

Mia · 16 April 2025

★★★★★ 5/5

Trustpilot

I found Acorn Lewisham to deliver the perfect service for anything relating to buying a flat

I found Acorn Lewisham to deliver a very high standard of support, advice and referrals to additional in-house services such as mortgage brokers etc during a flat purchase. Dammy in particular assisted me faultlessly throughout the purchase in a very kind and professional manner. He helped with flat hunting and then through the whole process. Highly recommend Acorn Lewisham for anything to do with buying a flat.

Matt · 31 July 2023

★★★★★ 5/5

Trustpilot

Highly recommend - fantastic team and service!

Lamar Hamilton & Kevin Ashton were absolutely fantastic throughout our sales process! They kept us informed and always helped when it came to managing information between ourselves and our buyers. Great customer service and dedication from the team. I would strongly recommend and would work with them again without any hesitation!

Olivia · 5 September 2025

★★★★★ 5/5

Trustpilot

Acorn Strood

Acorn Strood 2nd time for myself using Acorn & I have never been disappointed with the service received. The staff are always lovely & helpful & make a stressful process easier. I would thoroughly recommend them. I wouldn't use any other agent having seen how other agents operate compared to Acorn. Dan was amazing, Alesha was so helpful, Remmi & Jonathon. They are a lovely team.

Theresa · 21 August 2023

★★★★★ 5/5

Google

I got a let property through Accorn. And Daisy was very helpful throughout the whole referencing process and everything to the point of getting our keys. I do appreciate her professionalism and her utmost service to clients. I would recommend anyone to go through her when getting anything through Accorn because her customers approach and customer satisfaction is top notch. Best of luck to her and her team.

Ashiwaju · 21 June 2023

★★★★★ 5/5

Trustpilot

I am so pleased I went with Acorn in…

I am so pleased I went with Acorn in Strood. The Acorn team gave me excellent service & after 1st Buyer pulled out they quickly got me back on the market & booked a block viewing. To Chris & Justine whom I dealt with the most & always kept me up to date all the time. I can highly recommend Acorn & thank you for seeing me through the most stressful thing I've ever done, selling a house.

Milly · 1 July 2022

★★★★★ 5/5

Trustpilot

Great experience

I have dealt with multiple estate agents in the past, and I found the staff at Acorn Rainham branch exceptional. Mark and Kieran were professional as well as very friendly and easy to get on with. They kept me informed the whole time, which other agents have not. I would use them again in the future

Customer · 9 July 2025

★★★★★ 5/5

Trustpilot

I have a very good experience with the agents involved in my service. They were very helpful and patient. Especially Olatunde and Blair from Acorn Catford branch.

The agents in involved in my services were very helpful,patient with me and they listened to my needs and request. They were very attentive,informative and directive. Overall i have a very good experience with them and i am very happy with ends result.Most especially Olatunde and Blair from Acorn Catford branch.

Tunrayo · 31 August 2025