Trusted Agent profile · Swale

Wards Sheerness reviews in Swale

3.5

★★★★★ Good

2,569 reviews across 1 platform

10 Broadway, Sheerness, ME12 1AF, Swale, ME12 1AF

Wards's office in Swale, at 10 Broadway, is rated 3.5 out of 5 across 2,569 reviews on 1 platform.

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2,569

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Reviews

Every review we hold for the Swale office, from every platform, shown as written. First names only.

1/5

Trustpilot

Valuation booster scam

I am an estate agent named Property market hub located in M19, on top of my standard subscription of £467 per month I have been offered another package called valuation booster which cost another £336 per month where Zoopla send details of vendors who are interested to sell their properties, for the last 3 months we received 98 valuation enquiries from Zoopla, we replied to each one and out of the 98 there was only 6 genuine want to sell valuation requests and the rest were only enquiring to check how much equity or for re-mortgage purposes or to buy the house from the housing associations and many others with fake contact details.we raised an enquiry with my Zoopla account manager called my account manager who promised to investigate this matter, He came back to me to confirm that out of 98 valuation requests in 3 Months there was 5 properties put on the market! I made a complaint by email and I had a response from his manager who confirmed that nothing can be done about this and 5 leads was a good result out of 98.Now each these valuation requests are sent to anything between 5 and 11 Estate agents so physically 98 enquiries were sent to at least 5 estate agents which means 5 estate agents were paying £336 per month over 3 Months (£336 x 5 agents x 3 months = £5040) and that is only worked out for 5 agents which is the minimum, this is only for 5 genuine sales. TOTAL SCAM

Property · 14 May 2021

4/5

Trustpilot

Martin passed away in November 2019

Martin passed away in November 2019 i am christopher His son Please address things to me in the future. I am using the same email accounts and you can check me out at companies house to confirm Im in the seat with Mum.Please continue to send the very helpful posts

Martin · 26 November 2020

Agent replied · 22 October 2024

Hi Martin,Please accept our condolences for your loss, our deepest sympathies to you and your family. We will now contact you directly with more information.Many thanks,Zoopla Support

4/5

Trustpilot

No Street View or type of Home your…

No Street View or type of Home your looking for type of Energy rating or area for EV charging also its on High Ground or Low Ground as Flood Plane or next to Main roads Low maintenance Gardens are not Vegan Friendly and need Weed Killers to keep Clean

Claude · 20 February 2021

Agent replied · 22 October 2024

Hi Claude,Thanks for leaving us a 4 star review. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support

5/5

Trustpilot

Alerts have been brilliant

Alerts have been brilliant, being up-to-date and prompt has helped us to be one of the first to show interest in a property. The follow up email asking if agent as replied is also helpful and polite. Every agent has replied within the given time of 24!hours.

Sheena · 21 July 2021

Agent replied · 22 October 2024

Hi Sheena,Many thanks for your 5 star review. It is great to hear we've met your expectations and you're enjoying using our website. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

3/5

Trustpilot

Once upon a time there was a page where…

Once upon a time there was a page where you could describe your property eg House with a greenhouse, hot tub, double garage, greenhouse and conservatory, I do not at the moment want to sell my bungalow, but simply to upgrade it to achieve a more realistic valuation.

Keith · 8 May 2021

Agent replied · 22 October 2024

Hi Keith, Many thanks for taking the time to leave us a 3 star review. Your renovations or refurbishments may be taken into consideration in the Property estimate if it has been recorded by the relevant data source. Our data sources, like Ordnance Survey and HM Land Registry update their information on a regular basis. We then include these updates in our calculations. Otherwise, we aren't able to manually change the estimate we display.You can get a professional valuation from a Zoopla estate agent who will inspect your home and take into account its unique features, please follow the link below to request an appraisal: https://www.zoopla.co.uk/valuation/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Junk

Useless these days. No way to effectively block thousands of caravans ("park homes"), retirement homes, even when you choose to filter out those

John · 5 January 2024

Agent replied · 22 October 2024

Hi John,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion which has been passed onto the team who are responsible for our property experiences.In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as parking. You can search for exact phrases using quotation marks such as "share of freehold"; to exclude a term you can prefix it with ‘-’ for example -caravan or -park or -mobile.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

This firm are going to get sued over…

This firm are going to get sued over the use of their new algorithm . Hundreds of thousands of pounds are being wiped off the value of people’s homes by this . You can’t wipe these values off and not ask questions . The courts need to look at this

Alexander · 19 October 2020

Agent replied · 22 October 2024

Hi Alexander, Thank you very much for taking the time to leave us a review. We appreciate the feedback you have provided. The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data. Our aim is to provide the most accurate estimates, but it is important to remember that they are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice.If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you.If there's anything we can do to help you with in the future, be sure to visit our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support

5/5

Trustpilot

I was contacted straight away

I was contacted straight away, which I really appreciate. The agents have been very helpful and responsive. Since this is an overseas inquiry (USA to France) involving time zones, different real estate systems and sometimes different languages, the assistance and professionalism - and patience - is just wonderful.

Linda · 14 March 2021

Agent replied · 22 October 2024

Hi Linda,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

2/5

Trustpilot

Filtering needs improvement

It's great that properties are shown but it would be much better if there were additional filters so that properties could be excluded from showing - I appreciate that it would need extra data being fed from Estate Agents but the current filtering is pretty poor for my requirements.

John · 3 December 2020

Agent replied · 22 October 2024

Hi John,Thank you so much for leaving us a review. It is great to hear you like our website and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/We appreciate all the feedback and suggestions you have provided. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

4/5

Trustpilot

Great web site

Great web site. A little slower than Rightmove who send out properties quicker so can be first to view .Love the fact that I can see the listings and how many views although not sure if they are accurate .But all in all good.

Julia · 30 November 2021

Agent replied · 22 October 2024

Hi Julia,Thanks for leaving us a 4 star review. We're really glad to hear you like our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

Hello

Hello, am from Australia am just looking for 3 bedroom plus house or apartment to buy in Glasgow so i can move in with my family in the near future i alwase use Zoopla to look for what i need you are very helpful thank you

Lahouari · 25 July 2021

Agent replied · 22 October 2024

Hi Lahouari,Thanks for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site so far and we hope you'll find a dream home soon! You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here are Help Centre articles showing you step by step how to complete a residential property search on your preferred device and how to tailor your results:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006053137We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support

5/5

Trustpilot

Zoopla sends me very interesting…

Zoopla sends me very interesting information about the UK housing market on a regular basis. As A UK home owner I am always interested to know how the market is performing in my area and in the UK in general. Zoopla keeps me very well informed in this respect.

Roy · 19 November 2020

Agent replied · 22 October 2024

Hi Roy,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site and our updates. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Tried to log in

Tried to log in, forgot my password so had to request a reset, unfortunately not an instant response as is standard with most others, after 4 reset messages I lost interest and logged into rightmove.

Will · 7 January 2023

Agent replied · 22 October 2024

Hi Will,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support

4/5

Trustpilot

I have a suggestion about the Notes…

I have a suggestion about the Notes section: When a note is added about a property, it can be seen on the page "Property Notes". It will be very helpful if notes for each property are visible on the "Saved Property" page ...

Mehdi · 16 January 2022

Agent replied · 22 October 2024

Hi Mehdi,Thank you very much for leaving us a four star review and for your suggestion. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your feedback. Your comments have been passed onto the team who are responsible for our property experiences. If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

4/5

Trustpilot

A lot of properties available and good…

A lot of properties available and good at emailing new arrivals, yet could do a bit more on search criteria and watch out for shared accomodation advertised as 1 bed flat or 1 bed house share very annoying.Rent perweek or month septation, accepts dss, pets no pets tick box.

Stephen · 3 October 2020

Agent replied · 22 October 2024

Hi Stephen, Thanks for leaving us a review and we're glad to hear you like our property alerts feature. All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties. We request them to describe the properties accurately but unfortunately, it seems sometimes this is not always done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option to allow us to investigate the issue further with the agent advertising the property. Here is a Help Centre article that will guide you how to do it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

In my opinion it has not been of great…

In my opinion it has not been of great help I am still looking for a house to rent the only thing I have achieved is having 2 visits to see the houses and it has not been granted to me for the benefits that I have

Javier · 23 March 2021

Agent replied · 22 October 2024

Hi Javier,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your bad experience.We prohibit listings on our website that include the term 'No DSS' and all of the properties on our website are now in line with our new regulations. We believe that all tenants looking to rent a property deserve the chance to be fully assessed for their suitability and matched to a home that suits both their and the landlord's circumstances.As such, we do not have a functionality on our website which would allow you to search for properties whose owners/landlords allow DSS. In order to find out if DSS/housing benefits are accepted at a particular property that you are interested in, you will need to contact its marketing agent directly for more information.If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks: https://help.zoopla.co.uk/hc/en-gb/articles/360006053137If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

3/5

Trustpilot

Disappointed that some agents advertise…

Disappointed that some agents advertise properties that have offers accepted on them as still available :(However love the site and check in daily Easy to navigate and when properties similar to my search criteria come on the market, I get notified so don’t miss out

Valued · 10 August 2021

Agent replied · 22 October 2024

Hi,Thanks for taking the time to leave us a 3-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Our home is freehold and Zoopla have…

Our home is freehold and Zoopla have info on their site as leasehold we purchased the freehold approx 28 years ago. I have rang land registry to confirm this , the error decreases our properties value .

Marie · 26 September 2022

Agent replied · 22 October 2024

Hi Marie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Awful website

Awful website. Used tobe good but now full of guff and it's impossible to navigate.

Colin · 13 May 2024

Agent replied · 22 October 2024

Hi Colin,Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/I have provided this feedback to the team who look after our property experiences.Many thanks,Zoopla Support

5/5

Trustpilot

I’m Property investor

I’m Property investor, before the buying property I cheak the market value of house. It’s really help me to find the property on real price. It a very simple and easy way to finding, I’m very thankful to all team of ZOOPLA .Thanks again Mr & Mrs Ash

Ashiq · 5 December 2020

Agent replied · 22 October 2024

Hi Mr & Mrs Ash,Many thanks for your kind comments and for leaving us a 5 star review. We're very happy to hear how helpful you find our site to be, especially the House prices section.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support

1/5

Trustpilot

Would not remove 'past sale' details.

Requested they remove some past sale details of my property - they said I had to do it & contact Land Registry etc.Surely it's their site and they determine what is displayed on it - especially if a customer/property owner makes an appropriate request.

A · 2 October 2021

Agent replied · 22 October 2024

Hi,Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users. Our mission is to provide data on all residential homes in the UK - over 29 million currently. The sold price information displayed on our site is supplied to us by the government (HM Land Registry) as a matter of public record and is displayed on many sites in the UK. Wo do not remove this information from our site. Any request to consider suppressing this information from public sources should be made in writing to the relevant land registry office together with supporting evidence. If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support

1/5

Trustpilot

Inflated prices

I have used this site several times to compare against others. Always find at the rates for rental or buying are over priced. Onthemarket.com or rightmove.com are more realistic. Don't know if they are creating unnecessary unhealthy competition for their commissions?Thanks but no thanks.

A.S · 30 September 2021

Agent replied · 22 October 2024

Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. I would like to advise you that Zoopla does not engage in direct sales or lettings activities for properties, we are a UK property portal providing estate agents with advertising through our website and our affiliated partner websites.All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. If you wish to discuss a listing further please contact the agent directly on either their phone number displayed on the listing, or by emailing them via Email agent.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback again, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Warm regards,Zoopla Support

3/5

Trustpilot

I requested 2 bed bungalows in…

I requested 2 bed bungalows in Cleveleys Fy5 you have sent some nice ones over but their on with other agents and when I put an interest in on a property I get message telling me its been let to family yet it still gets sent its frustrating.

Susan · 24 November 2020

Agent replied · 22 October 2024

Hi Susan, Many thanks for your 3 star review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience on our site.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/We hope you find your dream home soon!Many thanks,Zoopla Support

4/5

Trustpilot

They have amazing property and staff

They have amazing property and staff. The one who took me round was very polite and professional. However, I couldn't pick the room because of my own personal reason which has nothing to do with their service. I highly recommend zoopla to anyone looking for such service.

KD · 14 February 2021

Agent replied · 22 October 2024

Hi KD,Thanks so much for leaving us a 4 star review. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support

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