Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTruly apalling company
Firstly with a Truspilot score of 1.3 it's clear Zoopla is one of those organisations that simply doesn't care about it's service to users.
I don't know how businesses expect to thrive when they are bad businesses and they know they are bad!
Personally I wouldn't use Zoopla since I discovered they will only give price estimates if I give them my email so they can sell it to spamming companies ... not going to happen Zoopla!
Zoopla will fail and no doubt blame everything except themselves.
Andy · 20 August 2026
Agent replied · 22 September 2026
Hi Andy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI have been chasing regarding a one…
I have been chasing regarding a one bedroom flat which was very convenient for me and was available from the September. Since I had 2 months notice period for the current apartment I had planned in well advance and was happy with the same .There was some access issues for viewing the property which I completely agree but at least I should have been updated regarding the same.
Sinumol · 23 July 2026
Agent replied · 22 September 2026
Hi Sinumol,
Thanks for taking the time to leave us your feedback. We really appreciate the time you have taken to provide this to us.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
Every agent undertook several checks before they were accepted as a Zoopla agent; however, we have no control over their daily business.
If you have any concerns about any estate or lettings agent, we would suggest visiting the agent at their listed address and speaking to their branch manager to discuss the matter further.
Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotInsufficient data to provide valuation!
Inputted postcode into zoopla website to establish current value of house with a view to understanding current local market. In order to do this I had to give my email address, name etc. Result was they had insufficient information to provide an estimated valuation yet they took my personal information. The website confirmed the price we paid for the address some 8 years ago, yet were unable to determine the current estimated value! For my needs, a complete waste of 5 minutes and I won’t be using or recommending Zoopla to anyone.
Jamie · 13 January 2026
Agent replied · 22 January 2026
Hi Jamie,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI have set up their alerts for detached…
I have set up their alerts for detached properties, but they send me dozens of semis every day.
Now I am unable to view any of their listings on my MAC due to some ridiculous security verification process. Security is stupid if is stops legitimate customers; get this sorted along with the alerts.
SteC · 22 July 2026
Agent replied · 22 September 2026
Hi,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
To help with your alerts you ccan use the keyword filter on your alerts:
1. Use the Keywords box to tailor your results.
Search for single words by typing them in, comma separated, e.g. garage, garden, bath.
Search for phrases by adding quotations marks, e.g. "Detatched". You can exclude terms too by prefixing them with '-' e.g. -semi-detached, -terraced, etc.
2. Click Update results
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotAlgorithm reassessment time
Really not sure what's going on with Zoopla valuations but, contrary to government estimates and local sales stats, they show a near 10% drop in house value in my area over the past 2 years with no obvious rationale. Makes me seriously wonder whether their algorithm is fit for purpose, or if it's subject to manual intervention. It's almost as though Zoopla is trying to stimulate demand by undervaluing, but the effect, of course, will be that owners will keep their properties off the market. Or is Zoopla possibly continuing to down-value as a form of indirect attack on the Labour government's policies?
Greg · 19 October 2025
Agent replied · 22 October 2024
Hi Greg,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDont use unless want to sell
Google query said free valuation straight away. Half way through enquiry to get valuation ONLY as not want to sell I realised I was going to get inundated with calls/emails as it was asking too much info.
I backed out of valuation but am still getting calls and emails as it registered it although I did not complete it.
DO NOT USE valuation unless you want to sell as loads of estate agents phone and email.
Contacted Zoopla and they said there is nothing they can do and I have to answer them all. How bad is that!!!
Ant · 24 September 2026
Agent replied · 10 October 2026
Hi Ant,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilot'Malicious Falsehood' under Section 3(1) of the Defamation Act 1952
I have now contacted Zoopla twice to advise them that they are posting incorrect information about my property. But they refuse to change it.
They are posting that it was last sold in 2000.
I brought this property in 2005, after it had been extensively renovated and increased significantly in value.
HMLR have the details of my purchase. Therefore Zoopla are knowingly posting incorrect information and refusing to correct it. Obviously this information has been available for over 20 years.
I have never given permission for Zoopla to post any information about my property and as they have and are aware it is incorrect, it is their responsibility to correct this.
I believe this to be a case of 'Malicious Falsehood' and will pursue a claim should Zoopla not take responsibility for their actions.
Sue · 21 September 2026
Agent replied · 10 October 2026
Hi Sue,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotMisleading Offer
Zoopla’s advertising statement that you can get an evaluation of your property from them is very misleading. What you think is a simple transaction of giving your personal details over for a quick approximate evaluation, ends up being a barrage of calls, messages and emails from various estate agents. All I wanted to know is how much my property was worth for my own knowledge, that’s what I thought I was getting. DO NOT GIVE YOUR PERSONAL INFO if you’re just looking for an evaluation for personal knowledge. This should be made clear to all users before they give their details over, not after.
Sergio · 8 September 2026
Agent replied · 22 September 2026
Hi Sergio,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
When you complete the contact enquiry form, it explains that your information will be shared with the selected agents. However, many of the features on our site and mobile app are continually being developed, and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotBeware. Once visited can never unsubscribe.
Beware Beware
There is a reason this company has a star rating of of just 1.4
After once using the site on my android mobile I received constant junk mail and cannot unsubscribe.
Selecting the unsubscribe option does not and immediately results in a demand to accept cookies.
Julian · 9 May 2026
Agent replied · 22 September 2026
Hi Julian,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDon’t trust them
Zoopla are showing incorrect flood risk info on their site that has lost us our house sale. The gov.uk website clearly states we are a very low flood risk. They are saying we are high. Their reply was they can’t change it as they use a company called Crystal Roof to supply data. I suspect they are linked as l cant work my way around this website and its incorrect data. So we’re are stuck with incorrect data on our house and dead ends to getting it rectified.
Wendy · 25 August 2026
Agent replied · 22 September 2026
Hi Wendy,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWrong country!
I receive their price update for my property, just out of interest. Trouble is they think my house is Powys not Shropshire . How can you trust this bunch if they think I Live in a different Country?
Geraint · 3 July 2026
Agent replied · 22 September 2026
Hi Geraint,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way.
Our local market data is based on analysis of thousands of listings and sold prices in your area and across the UK market.
At this point in time we publish information for each district council area. Where an outcode, that is the first part of a postcode, crosses one or more district council boundaries, we allocate it to the district council area with the larger number of homes i.e. the largest volume of housing stock.
However, we appreciate this is not helpful when you are looking at your local market stats and I apologise for the inconvenience this is causing you.
Your comments have been provided to the team who look after our property experiences. We value your feedback and are continuing to refine and improve our information over time.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 2/5
TrustpilotFilters need a lot of work!
As much as I love Zoopla and found nice flats through it before, I wish they worked harder on making their filters more stringent. I am not interested in living in shared accomodation at all, I'm also past my student years and definitely not retiree. However, whenever I exclude those options as well as chose properties with "maximum 2 beds" shared accomodation still shows up in my search to a point where it dominates the pages!!! Sometimes in smaller towns there's obviously not many choices so it's easy to scroll through 2-3 pages, but for example in places like London in Bristol you need to read every entry carefully because the website treats "1 bed minimum, 2 maximum" as a "1 bed in 6 bedroom shared house" and makes a search tiresome.
EWELINA · 28 July 2026
Agent replied · 22 September 2026
Hi Ewelina,
Thank you for your review. We're really sorry to hear you feel this way about our website.
We can assure you that we are aware of this issue and we are working closely with the agents listing on our website to ensure the details they upload are correct. We appreciate all the feedback you have provided.
If there's anything else we can do to help you or you wish to contact us directly regarding this matter, please follow the link below:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotNot Happy With Zoopla
Where do Zoopla get their estimates? An algorithm? Estate agents? Why do all the houses in my village that I looked at tonight seem to be experiencing “High Confidence” while mine is showing as “Low Confidence”? How do Zoopla know what work you have done on the property, what outbuildings you’ve put up? They don’t appear to take into account the position, privacy or any other nuances of rural properties. For a brick build in a town they have a lot of comparables to work with, but these estimates can be very damaging to unique properties in a small village.
*** It would be extremely helpful if owners could add any improvements they have made to the property and for them to be reflected in the zoopla estimate.
A.D · 26 July 2026
Agent replied · 22 September 2026
Hi,
Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.
The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.
The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.
We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.
Here is a Help Centre article that will give you more information on where we get our data from:
https://help.zoopla.co.uk/hc/en-gb/articles/360005677897
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotThe app is not fit for purpose
The app is not fit for purpose - you must be losing so many customers as the filters don't work. I select the type of house and the results go from 332 to 0. When I deselect the house, it stays at 0. Hard to use and always has been. Right move all the way. Not sure why you haven't fixed this yet when it must be losing you so many customers.
Eve · 14 September 2026
Agent replied · 22 October 2024
Hi Eve,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotHighly inaccurate- Waste of time
Highly inaccurate, I'm not sure if it's just Northern Ireland properties. I know the specific property has been sold 3 times over the past 15 years - none shown. Then it gives an estimate of 107k for a house which has been sold for 120k 3 years ago and then 168k this year.
Waste of time, just given random inaccurate info when I can find more with a google search
Katie · 23 September 2026
Agent replied · 10 October 2026
Hi Katie,
Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.
We'd like to discuss this further with you and we'll DM you shortly for more information.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDelusional rental prices
I have been looking for house or bungalow to rent for about two years now, i must say this sites rental prices are delusional, nobody with a brain is paying over £600 per month for any of the houses listed on their site, we would all rather live in a box...
this is not sustainable for anyone's income or as a business model, house rentals should be no more than £500- £800 at best, these houses keep coming back to the market over a period of six months, because tenants are moving out to avoid paying the rip off delusional prices being quoted on this site...
its is a "Rental" not the "Hilton hotel", west midlands Estate agents need to be forced into rent caps because nowhere except London cost this much & the west midlands is not the same quality as London wake up!!!!GREEDY PIGS
Daniel · 8 July 2026
Agent replied · 22 October 2024
Hi Daniel,
Thank you for your review.
All rental prices and information are provided to us directly by the agents marketing the properties.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:
https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotDo not trust this lot
Do not trust this lot. Attempted several times to contact an estate agent whom refuses to respond to requests for viewings, does not even have courtesy to respond directly even after phone calls. This site is absolute trash, all it is interested in is "getting the fees from idiot ignorant amateurs that list on there platform". AVOID THIS PORTAL LIKE THE PLAGUE !!!! And do not, as we all know, trust an estate agent.
Nick · 13 August 2026
Agent replied · 22 September 2026
Hi Nick,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:
https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-replied
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotI am due to sell my property and Zoopla…
I am due to sell my property and Zoopla historical data is incorrect as they missed off my purchase back in 2009 it therefore makes the house look 30K cheaper than it actually was . They have the house listed as leasehold when it is freehold. I tried to rectify these issues but it appears you cannot and Zoopla customer care doesn't exist. Do not believe these sites (and Rightmove) as they are factually incorrect.
Rightmove responded and referred me to HMLR data which i downloaded and is completely correct (although i forgot that i had purchased the property a year earlier). Transaction history
A 2008-11-28 £100,000
Detailed address
street Heneage Road
locality Grimsby
town Grimsby
district North East Lincolnshire
county North East Lincolnshire
postcode DN32 9NJ
Attributes
property type terraced
estate type freehold
new build? no
It does beg the question if the data on land registry is correct why is yours so wrong??
----------------------------------------------------
Well Zoopla you need to get your act together as Rightmove have and they clearly exhibit a professionalism that Zoopla fail to have. Rightmove have stated that as i have provided confirmation from land Registry of the correct information held by land registry they will seek to amend, manually, the record for my property. They acknowledge that referring to the property as leasehold when it is freehold is clearly wrong and would affect a sale. Now when i come to sell and i get arguments over the value and status (leasehold/freehold) because "it says so on Zoopla" i will be looking to bring a claim against Zoopla under the Tort interference with goods act 1977,as a wrongful interference, due to your misleading and factually incorrect information that Zoopla are stating to the world at large . It is just pure negligence on YOUR part.
Dereleth · 22 June 2026
Agent replied · 22 September 2026
Hi,
Thanks for your updated feedback. We're sorry to hear you feel this way.
Unfortunately, we cannot manually change the information (tenure, EPC ratings & floor area) we show about your property. Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotSince april 2026 I have been searching…
Since April 2026, I have been actively searching for suitable accommodation and contacting multiple letting agents.
Many properties listed on Zoopla require a guarantor, which has made the process extremely difficult for someone in my situation without family support.
I have found the experience emotionally overwhelming. I am doing everything correctly and honestly, but I am still being declined because of strict guarantor requirements.
I do not understand how some applicants are able to secure properties without guarantors, but I am simply asking for the same fair opportunity.
Anonymous · 20 June 2026
Agent replied · 22 October 2024
Hi Anna,
Thank you for your review. We're sorry to hear of your negative experience.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.; however, we have no control over their daily business.
You may call the agents on the number displayed on the website to gain advice who can help you: http://www.zoopla.co.uk/find-agents/
If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers: https://help.zoopla.co.uk/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotExtremely disappointed with Zoopla for…
Extremely disappointed with Zoopla for allowing dodgy agencies to operate under their name and doing nothing to protect customers. It feels like they are covering and supporting unprofessional companies instead of helping people who have been treated unfairly.
1505 LTD Properties Agency has refused to refund my daughter’s £1300 deposit, which is completely unacceptable. They are holding onto money that rightfully belongs to her, causing unnecessary stress and financial difficulty.
We raised this issue expecting Zoopla to take responsibility and investigate properly, but they have shown no real concern or action. A company like Zoopla should not allow agencies like this to continue misleading customers and damaging people’s trust.
I strongly advise everyone to stay away from both Zoopla and 1505 LTD Properties Agency. Be very careful before dealing with either of these house agencies, as customer protection seems to be the last thing they care about.
Diana · 28 April 2026
Agent replied · 22 September 2026
Hi Diana,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
I can confirm that our Compliance team are investigating the issue and will be in contact with you once the investigation is complete.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotExtremely Bad Experience
Extremely Bad Experience, They do not have the time to speak to you, they only take a second and tell you " the property is on hold, will call you back" then the property still remains in lettings for weeks and weeks.
I don't even think they get in touch with the landlord they just lie to you.
Just because they want to earn pay for themselves but they do not want the landlord to make any money, the property just stay remaining on the lettings.
And their job just carries on getting money. Nothing applies to our own British citizens anymore.
If you want Rich people just say so,
So we know where we are looking.
You only contact the landlord if a rich person comes up.
From my experience it's True.
THEY ONLY WANT TO HELP RICH PEOPLE,
Elena · 18 April 2026
Agent replied · 22 September 2026
Hi Elena,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
★★★★★ 1/5
TrustpilotPersonal details
I think this is bad to ask people personal details before you can even view a property
Then you hear nothing and eventually see the property is let obviously they decided you weren’t worthy or squeaky clean bad treatments why not let us view then if we want to go foreword to let property get those details then / I feel like I’ve told so many people our details & has made me unhappy
Andrew · 16 April 2026
Agent replied · 22 September 2026
Hi Andrew,
Thank you for your review. We're sorry to hear of your experience with agents through the website.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent. We recommend you contact the agent via the phone on their advertised number as they do receive many responses to their listings. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilotworst experience
I was asked for viewing the house with zoopla. I went for viewing we are waiting for results they try to call me to say landlord selected different people unfortunately I missed the call .its ok no problem for me but until I call them they didn't mail me we aint gonna get the house. 2 min email makes hard to answer back to us. honestly the shitty response.
Lokendraprasath · 12 May 2026
Agent replied · 22 September 2026
Hi,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We recommend you contact the agent via the phone on their advertised number. You can see this either on the property listing, or displayed next to their profile in the 'Find agents' section of our site:
https://www.zoopla.co.uk/find-agents/
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWish I could give these guys a zero…
Wish I could give these guys a zero rating. There is no point in getting an agent valuation because I’ve had 3 of them and they valued my house accordingly however they do not update their website with the valuation price they quoted which doesn’t make sense. They still have the old info on the website anns it’s been over 2 years so no excuses there. I was told to update my house information which I’ve done but the price hasn’t been updated. If they are giving you a valuation they should update the price on theire Zoopla website to match that. I’ve raised a case but they keep repeating themselves and said they can’t change the price of their valuation. Absolutely useless.
Oatsmania · 14 July 2024
Agent replied · 22 October 2024
Hi Oatsmania,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.It's great that you've had an agent come to value your home! The data that powers our estimates comes from a number of trusted sources including HM Land Registry, Royal Mail, Ordnance Survey and Registers of Scotland. As our estimates are based on publicly available data, they are guides only. Here is a Help Centre article that will show you more about where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897 To maintain the accuracy and integrity of our AVM, it is not possible to refine or change house price estimates manually. Renovations will take time to be recognised by the Automated Valuation Model.When we advise our users to obtain an agent valuation, it is not done for the benefit of our algorithm. It is done so that you can obtain a real and formal valuation of your property. An agent valuation is the most accurate indication of your home's value.If you wish to contact us directly with your feedback and discuss it in more detail, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
