Every review we hold for the Swale office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotWe say what type of property you live in!
My property used to be listed on Zoopla correctly as a detached house then at some point the listing changed to a terraced property. I wrote to Zoopla who told me that they couldn't change it. The only way they could change it is if an estate agent advises them. I said that a quick search on Google Earth would prove my point. A typical case of computer says no. If only the council would base my community charge on Zoopla's computer record.Thanks for the reply Zoopla computer. It is pretty much the same one I got a couple of years ago. Anyone reading this will know, as I do, that all it would take is for someone to go into the database and make the change. How many more errors are on your database?
Mancken · 9 August 2022
Agent replied · 22 October 2024
Hi Mancken,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotRidiculous valuations
Bought property Aug/2021 for £180,000 at auction.(no 4 @ CT3 1EJ) Sold it privately after redevelopment Apr/2023 for 350,000. Zoopla claims it's worth only £233,000. Clearly their valuations system doesn't work. Queried it with them - apparently they are correct and I must be wrong despite they know the sales figure. Frankly their valuations are a joke - do not trust them
Ray · 25 January 2024
Agent replied · 22 October 2024
Hi Ray,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHad a few problems at the beginning…
Had a few problems at the beginning trying to log in to my account! Called the head office and they called me back within a couple of hours! Very helpful and friendly! So on the whole a good experience!Thank you Zoopla!!
Maryanne · 2 March 2021
Agent replied · 22 October 2024
Hi Maryanne,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site & services so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best! Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTotally inaccurate.
Updated back to one star, as the stupidly inaccurate estimate is back again. Regarding the reply, I am of course fully aware i can cat a valuation from an estate agent, however I would expect Zoopla to have an accurate algorithm / mechanism in place by now to deal with situations like this. Vey poor technology in this company.---------------------------------------------------------Updated to three stars because at least my house now shows as "No estimate available" rather than massively below it's market value.--------------------------------------------------------------------------Zoopla have the value of my house entirely wrong, and offer no way to correct this. Their FAQ details a methodology which may be appropriate for locations where all houses are similar, but is useless for my situation.A sensible approach would be to allow one of "their" estate agents to value the property and override the valuation provided by their automated system, but they nore not able to do this.-----------------------------------------Response to the reply below:1) Obviously I can contact an agent and get an accurate valuation for my home. But your site will continue to display to the world an inaccurate valuation, which i have no way of getting rectified. This could be important when I come to sell the house, since potential buyers will look it up on Zoopla.2) Whilst Hometrack data may be used by 85% of mortgage lenders, I doubt your claim that the rely on it. They will take a valuation from a professional. You need to stop hiding behind a generic response and address the issue. The obvious answer is to allow an estimate from one of your partner estate agents to over-ride the estimate from Hometrack.
Andy · 4 August 2022
Agent replied · 22 October 2024
Hi Andy,Thanks for sharing your feedback. We are really sorry to hear you feel this way about Zoopla and our valuation model.We want to ensure that the information shown on our website is as accurate as possible and we will now reach out to you to discuss the Zoopla estimate for your property in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUnreliable information
Incorrect data despite citing using land registry. We purchased our house 10 years ago as a 4 bed 3 reception property. It has had 3 reception rooms from 1945 and this is what is on the land registry. Zoopla shows the property as a 3 bed 2 reception house. I challenged Zoopla on this discrepancy and they said there is nothing that can be done to amend to at least 1945 data never mind 2012. In sum, unreliable information on this website and poor customer service.
Rosie · 30 July 2022
Agent replied · 22 October 2024
Hi Rosie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotestate agents…
Its a real shame that the estate agents don't reply when using zoopla to ask for a viewing on properties. There were several that we would like to have seen. But now we may have lost out. Expected a better service here.
Dandy · 28 October 2020
Agent replied · 22 October 2024
Hi Dandy, Thank you for leaving us your review and we're very sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI'm so glad I Found Zoopla.It always…
I'm so glad I found Zoopla.It always comes up with the goods for u to look at,? I'm Very close to finding the property for me thanks to Zoopla I'm well happy with them
Ray · 13 April 2022
Agent replied · 22 October 2024
Hi Ray,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Should Be Shut Down
They have listed my new build penthouse in London from Berkley Homes as "Feudal" (an archaic system that was only in Scotland and was abolished there in 2000). The other 99 flats in my block have shown a substantial increase in value over the last 9 years, only mine has shown a drop and this is without doubt due to Zoopla's asinine and incorrect listing. I have been in contact with Zoopla by phone and email but they claim they can do nothing to correct it, even though they are fully aware and admit that the details are incorrect. This has a major impact on my being able to sell my property for a fair price (by far my most valuable asset that has taken 33 years of work to partially pay for). Shame on Zoopla, your pathetic "computer says no" attitude is essentially costing people their life savings. Silver Lake Partners that owns ZPG (Zoopla's parent company) can do something about this if they want. They are a massive investor in technology companies ($39B under management), if they want to fix the algorithm that is hurting so many ordinary people / decimating the value of their properties, they could do so easily, they just choose not to, because they can get away with it. Someone in Government needs to look into this company as they do not give a damn about the truth or protecting ordinary home owners. Their algorithm is a CON and their employees lazy robots. DO NOT TRUST ANYTHING YOU READ ON THEIR SITE / SHUT THEM DOWN! Please read some of the other reviews below, you will notice Zoopla keep replying with the same pathetic response "that they can't manually change anything". They are a tech company and can change anything they like, if they had the will to do so, they just simply choose not to!
Grant · 14 July 2022
Agent replied · 22 October 2024
Hi Grant,Thank you so much for taking the time to leave us your feedback.Unfortunately, as stated in the email you received from us, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a load of tosh this company spews
What a load of tosh this company spews! We have removed ourselves from their valuation as they valued it about the lowest in our street, despite several home improvements including the addition of a utility room, downstairs cloakroom and an extended kitchen refitted about 4 years ago. I tried to reason with them but they were having none of it.
Tony · 21 June 2025
★★★★★ 1/5
TrustpilotWhy bother, info always incorrect??? WHY???
I have moved too many too times and this so-called "expert" for the current house price has always had incorrect information - although I did manage to speak to a person in 2018 and get the information correct "that lasted 4 months!! Your advertising makes me and my friends giggle - you are so inflexible - your info is out of date on too many houses yet you STAND by your ADVERT it's laughable - your interest in getting the correct information about a house is so lax - you don't reply to emails in a way to solve the problems - it just wait wait wait, HOW many years do we have to wait to get the correct information you keep saying it's down to the land registry, surveying, and last sale - JESUS....you are doing a BORIS J...full of BULL....I don't trust your site any longer...it has become pointless..I'm sure I will get another reply below saying so sorry but.....we are updating etc it has been going on too long.....TRUST is built on the correct information and you simply DO NOT CARE....See BELOW for another "excuse" for the REAL values of YOUR house, why are we held to account by these large sites that DO NOT take into account the REAL person who lives in the dwellings. Go to a REAL person rather than an algorithm !!! you will be supprised...
James · 12 July 2022
Agent replied · 22 October 2024
Hi James,Thank you for your feedback. We understand your frustration but unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey said they removed dss…
They said theyremoved discrimination to do with dss we called many estate agents for a 4 to 5 bedroom house. The estate agents say they dont take on dss this is breaking the equality law. The property we are living in now is a 4 bedroom it has damp, one of the bedrooms have no heating and only one bathroom. I have family members with disability the council is not even helping us. I thought we would at least find something in zoopla because it said it "removed" dss discrimination they lied that they did not good enough zoopla.
Sahadi · 5 July 2022
Agent replied · 22 October 2024
Hi Sahadi,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla as contacted Petty's n entwistle…
Zoopla as contacted Petty's n entwistle green estate agents in Colne about my property, I've never contacted zoopla about this or about my property , or even giving them permission to do so, I got a phone call from Petty's an entwistle green this morning about a valuation that came from Zoopla, I have no intentions in selling my home, so why would I contact them to say otherwise,, could you please look into this and let me know, I don't understand where you got my details from? As I didn't give them to you , I've spoken to petty n entwistle green and they told me it was sent from you , my name my address my email .they had no idear that I hadn't authorised this ,and apologized
Leslie · 21 June 2022
Agent replied · 22 October 2024
Hi Leslie,Thanks for your feedback. Our records show a contact request was generated in our system and sent to several agents. It is possible that this may have been requested in error by another user of our site. Unfortunately, as the details entered are immediately issued to the selected agents, we are unable to update or cancel the information already passed through to them.We have already contacted you about this issue.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is my first choice
Zoopla is my first choice of site to look at and register on, as they seem to get the properties a full day before the other sites, and send me through the links in 'live' time as they become available.
Karen · 12 February 2021
Agent replied · 22 October 2024
Hi Karen,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere no good I went for a house I…
There no good I went for a house I filled out a form then a few days after they said we have nothing for you cherry picking again don't even get a chance to view the house also they told me to go to the council or mark Webster what a joke shouldn't have any stars 0
Yvonne · 7 April 2024
Agent replied · 22 October 2024
Hi Yvonne,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHi Zoopla is doing just fine. Thank you.
Hi. I want to return to Uk after a post retirement adventure in France. But I am having problems with personal transport and the availability of rental property in the UK. Otherwise Zoopla is doing just fine. Thank you.
Barrie · 10 April 2021
Agent replied · 22 October 2024
Hi Barrie, Thanks for taking the time to leave us your feedback and a 4 star review, We're sorry to hear you have been unable to find a suitable property via out website so far.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSo bad it's not even funny
So bad it's not even funnyOkay at telling you what properties sold for. No good at at actual valuations. Way of so many times, this can actually cause problems when some people overvalue their property and of course more often than not totally undervalue compared to multiple estate agents.
Jet · 26 August 2024
Agent replied · 22 October 2024
Hi Jet,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.The Zoopla house price estimate is based on data fed through an automated valuation model (AVM), which analyses property information on all 29 million UK homes on a continuous basis. Our data comes from multiple sources based on a number of data points relating to property sales, values and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUtterly pointless site
Utterly pointless site. Tried contacting zoopla and shared evidence of my property and shared evidence of my sale and listing. Zoopla have got my bedrooms and amount of rooms all wrong and dispite providing overwhelming amount of proof apparently there’s nothing they can do and it’s down the the local HM. A silly site providing people with inaccurate details. Better off with out it.
Peter · 3 November 2023
Agent replied · 22 October 2024
Hi Peter,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotGDPR screens a nightmare
I would like to switch off the vendor specific "Legitimate Interest" items. Rather than providing a 'reject all' button it looks like I have to go through each highlighted vendor on the GDPR vendor list click it open and then uncheck the legitimate interest button. Given there are a large number of vendors and the tedium of clicking through to each one I've decided not to use the website any more.
Harry · 14 April 2023
Agent replied · 22 October 2024
Hi Harry,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVery unsatisfactory response from…
Very unsatisfactory response from Zoopla - listing my house incorrectly showing 2 bedrooms when the house is a 3 bedroom. Their generic copied response to all complaints is the same and unacceptable. They havent any facility to change the incorrect information? Total rubbish. Information cannot be trusted and can affect selling of your house. I thought this company was large and trustworthy - how wrong was I. Dont trust information on this site.I. Answer to yr follow-upSo you can’t amend ?You’ve just amended my address and dropped it yet another £100,000So how does that work you can’t amend
Jennifer · 26 April 2022
Agent replied · 22 October 2024
Hi Jennifer,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is an excellent website
Zoopla is an excellent website. I especially enjoyed getting up to date alerts about properties in the area of my choice. My journey with Zoopla helped to find the house of my dreams. Thank you Zoopla xx
Christina · 10 July 2021
Agent replied · 22 October 2024
Hi Christina, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our site and found your perfect home! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDisappointed and lied to
I emailed an agent to view a rented maisonette in Lions Close SE9 4HG
Laura · 28 October 2025
Agent replied · 22 November 2025
Hi Laura,
Thank you for your review. We're sorry to hear of your negative experience with an agent on our site.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotIncorrect Zoopla house price estimate
I am about to sell our flat. On checking the Zoopla website the house price estimate for our property is factually incorrect. It does not reflect the renovations and alterations that have been made over 14 years and the subsequent price increase during that time. In addition there are 2 properties in the timeline that are from a flat in a building across the road that shares the same postcode.My concern is the algorithm is confusing properties in different blocks of flats that share the same postcode and historically have had different valuations . To have no redress over misleading and inaccurate information that is published by Zoopla about a property legally owned is totally wrong. I do not trust any information about any property published on Zoopla now.
Barbara · 21 April 2022
Agent replied · 22 October 2024
Hi Barbara,Many thanks for your feedback. We're really sorry to hear you feel this way about our house price valuation model.The Zoopla Automated Valuation Model was ahead of its time when it was launched in 2008 delivering property level valuations for consumers. We have recently upgraded all price estimates from the Zoopla valuation model to a newer model developed by automated valuer specialists Hometrack. Hometrack, which is part of Zoopla, is the UK’s largest automated valuer of residential property. Their data is relied upon by 85% of UK mortgage lenders today.When changing from one modelled price estimate to another, it’s natural that prices will change, with some properties increasing and others decreasing in price estimate. Some of these changes will be small (e.g. less than +/- 10%) while others will be larger. Above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market.However, we do want to give our users the most accurate house price estimates possible and we’re always looking for new ways to improve. Therefore, we'll reach out to you shortly to look into your property's estimated house price range in more detail.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotEntirely factually incorrect property information
Zoopla have my property listed as a one bed flat/maisonette when it is a three bed, 2 bath semi detached with parking for 3 cars and has been since I purchased it as a new build. I contacted zoopla asking them to change the description but they insist the data is correct as it has come from reliable sources when clearly it hasn't. They say they cannot amend the data which is entirely false unless I decide to sell the property. They also cannot remove the factually incorrect data. In this day and age no individual or company should be able to upload factually incorrect information to the Internet about an asset that someone else owns and the owner does not have the right or ability to correct it or request that the incorrect facts are removed. Zoopla say they can't do either of those things. I find it very hard to believe they cannot entirely remove an entry from the database. If the information had come from land registry (which is the only possible source in the list of sources they say they use) it would be correct. I have lost potential private rental tenants who aren't local for viewings because they search zoopla which indicates I'm offering a property much smaller than I am advertising. It makes me look like I'm trying to scam them. Poor show zoopla.
Little · 13 April 2022
Agent replied · 22 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have a 5 bed DETACHED shown as 3 bed terraced!!
I live in a FIVE bed DETACHED property!Zoopla have it down as a "3 bed terraced" on their house prices site.They refuse to correct this saying they use government data and land registry. But they will not even tell me which incorrect source they have used.They even say that they "cannot" change anything. Obviously it is their own web site and so they can do whatever they choose to. So in this case they are intentionally continuing to publish incorrect information.If they can get something like this wrong, even after it has been pointed out to them, you should have no confidence in using their services.
Tony · 13 April 2022
Agent replied · 22 October 2024
Hi Tony,Many thanks for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information we show about your property at the moment.We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
