Trusted Agent profile · Swale
★★★★★
1,927 reviews across 2 platforms
8 Market Place, Faversham, ME13 7AG, Swale, ME13 7AG
Wards's office in Swale, at 8 Market Place, is rated 4.7 out of 5 across 1,927 reviews on two platforms, including 107 Google reviews rated 4.9.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotDaniel explained everything really well…
Daniel explained everything really well and gave us lots of information and answered our questions
We're so glad to hear that our team provided you with helpful information and answered your questions thoroughly at Wards Bearsted. Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
5/5
GoogleWards have been amazing from start to finish, very efficient, friendly and very professional , we are very happy with the service they provided. A big thankyou to Paul, Vanessa and anyone else who have been involved with the sale of our house….
Hi Tracy, Thank you for sharing your experience. We’re thrilled that Paul, Vanessa, and our estate agent team could provide friendly, professional, and efficient support throughout your home sale. It’s wonderful to hear that our expert property guidance and local knowledge helped make the process smooth and positive. Thanks, Wards
5/5
TrustpilotFantastic service
Fantastic service, We deal with Libby and she certainly takes the stress out of renting, Certainly recommend either as a renter or a landlord
We are so pleased to hear about your positive experience with our service and Libby at Wards Estate Agents. It's wonderful to know we could make your renting process stress-free. We truly appreciate your recommendation! Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
5/5
TrustpilotJessie was so helpful after looking for…
Jessie was so helpful after looking for a property in the chatham area she found my dream home she is always so helpful and friendly when I ring the office. Its nice to deal with a lovely friendly person at the end of the phone
Afternoon Jane,Thank you for your lovely review. It's fantastic to know that Jessie's friendly and helpful nature made your experience with us so positive. All the best,Wards of Kent
5/5
TrustpilotExcellent Service
I have been very impressed with all my dealings with Wards of Kent (in particular Julia Horton, Senior Sales Manager & Grace Scott, Sales Co-Ordinator). From the beginning of the sales process, Julia kept me informed of all the viewings and provided excellent insight into the market conditions. She always took or returned my calls and answered all my questions honestly and thoroughly, given me the reassurance that I needed.Later, when my property was 'sale agreed' Grace did her utmost to ensure the process moved along smoothly and was proactive in ensuring that all parties adhered to the agreed timelines.I would have no hesitation in recommending Wards of Kent as your Estate Agents.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotReally impressed
I had the property on the market with a well known online agent, accepted offer but the sale fell through went back on the market and accepted another offer which also fell through due to chain issues and decided to have a break on the house search. A few month past and I viewed another property listed with Wards and met Imarna I explained my situation with my current property as wanted to find our onward purchase before marketing the property again not to have to go through the process again for there to be issues. Part of the reasons for the sale falling through I believe was no sales progression from the online agents so I said I was open to letting another agent market the property, Imarna said that they had recently sold a property for over the asking price and they was looking for a property like mine and thought they could achieve a price higher than the asking price, I thought they is no harm in letting them have a go at marketing it if they can achieve more for the property to cover the additional fees. Laura come to my house and I agreed to give Wards the listing and one viewing to take place at the weekend. After the viewing we received an offer above asking price which we accepted and I cannot fault the service and how responsive and easy it has been with Wards in comparison with the online agent. I knew the house would sell no matter what agent it was with so went cheap and got cheap service, I just wish I had gone with Wards straight away and maybe wouldn’t of wasted thousands on fees. Every communication I have had with Laura and Imarna has been a pleasure and really felt looked after and cared for.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
GoogleWards Faversham, especially Hannah and Charlotte, were terrific in helping me look for a new home. They were both professional and friendly, understanding what I was looking for and being very proactive. I shall miss our phone calls! Well done ladies, you do your company proud.
Hello Fiona, Thanks for leaving us such a lovely review, we really appreciate it. We're delighted that the team did such a great job in helping you. Best of luck, Wards of Faversham Estate Agents
5/5
TrustpilotALL ESTATE AGENTS ARE NOT THE SAME!!!
I originally had my property on the market with Purplebricks who I’ve had good experience with but this time I just didn’t entice the offers I was expecting. I then had the misfortune of trying Mann in ashford who were completely rubbish! Step in Charlotte who kept tabs on my property explaining the service Ward could offer. Her persistence paid off and I was persuaded to give Ward a try but only after meeting with head of sales Tom. Tom is an estate agent professional at the top of his game and will surely rise to CEO. Everything Tom said happened to plan like clockwork. He got the price right the strategy right the marketing right. The team at Wards Ashford are the very best in Kent and Julia should be very proud of her team! They even paid my Purplebricks fee out of the commission. I cannot stress just how brilliant this experience has been. I sincerely wish Ward Ashford all the best!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAs a first time buyer
As a first time buyer, I firstly enquired at wards in Barnhurst, although we did not purchase through wards, Becky was absolutely amazing by giving us simple explanations and step by step advise about how purchasing a property works, what comes with it, from the first little steps all the way to last. I believe it’s very important to understand the whole process of purchasing and Becky could not of explained the whole process in an easier way in which made every term very simple and understandable, I would 100% highly recommend them.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotAttention to detail
A huge thank you to Amy Pearce, Senior Sales Advisor, who was an absolute pleasure to deal with and brought energy and light to every conversation we had. Although, I ultimately found my property via another agency, I would recommend Amy for her professionalism and attention to detail, and wouldn’t hesitate to work with her again.
Hi Becca,Thank you for leaving a review! It's great to hear how positive your experience with our agent, Amy, has been and how much energy and light she's bought to your experience.Best wishes,Wards.
5/5
TrustpilotExcellent customer service
Excellent customer service Natalie has been so professional throughout this process. She has guided me through the selling procedure in a really helpful way answering all my questions and queries as they have come up. She has made the daunting process of selling my home so easy with her kind and friendly manner and I look forward to completing the sale with Wards.
Hi Jackie,Thank you for leaving a review! It's fantastic to hear how excellent the service you've received from Natalie has been and how she's guided you through the selling procedure.Best wishes,Wards.
5/5
TrustpilotSuperb staff
It has been a struggle before we were able to finally move in our rented house but Tamila Botoradu helped us as she saw that we really wanted the house. She has been very accomodating and honest, making sure that everything is in place and legal. She discussed all that I need to know and gives advise when needed the most. Thank you Tami!
Thank you for leaving a review! We're delighted to hear how accommodating and honest you've found Tami to be throughout your experience.Best wishes,Wards.
5/5
TrustpilotGreat team, professional, friendly and reliable.
Having not sold before, I was anxious about the whole process and the stigma attached to estate agents however from the first meeting with Anna at Wards in Walderslade, any pre conceptions were very quickly wiped away. The whole process was fairly straight forward and having the whole team on hand at any point to help was great. Each time you dealt with someone you felt as though they actually knew who you were and treated you with respect and provided honest updates. Thanks to all the team Anna, Aimee, Charley and Barry for all your help from start to finish.
5/5
GoogleHannah at Wards in Faversham helped us to find and buy our first home. She talked us through everything we needed to know, and no question was too small or silly! From helping us secure the price we wanted to getting it over the line, she did her best every step and we are so grateful! Thank you Hannah!
Hi Jessica, Thank you for leaving a review! It's great to hear how our agent, Hannah, has helped you find and buy your first home and how she took the time to talk through everything you needed to know throughout the process. Best wishes, Wards.
5/5
TrustpilotI found all the staff very helpful and…
I found all the staff very helpful and got back to me quickly when I left messages, but the best person for me was Maria Meddings as she acted as a go-between me and the buyers solicitor which made things a lot easier and if it wasn't for her I don't think the completion would have happened. She was very kind, thoughtful and very helpful in everything. Five out five.
1/5
TrustpilotAs a woman on my own
As a woman on my own, who hadn't sold her home before, I put my trust in James Shepard, of Ward's Estate Agents. One would expect the manager to be moral. Word of advice when signing a new client who has never sold a property before, you need to make sure they are full aware of the terms of your agreement. I WAS NOT AWARE!I honestly feel duped, I had been sold a product that I was not aware would cost me thousands of pounds more. I was hoodwinked and gullible. I do not recommend this estate agent, Wards.Response to Wards reply:Thank you for your response, there was no need for me to raise a complaint initially as I believed the commission taken would be 'sale price dependent' not a fixed fee: Your quote: "We understand that you agreed to a fixed fee with James which was stated in the agreement then re-confirmed in our sales letter, specifically in relation to the sale price achieved." I did not agree to a fixed fee - I am dyslexic, and struggle to read the small print. I did raise a complaint to James and he brushed it aside saying "I was happy" - I was not happy! I had been Hoodwinked, deceived, I expressed this to James; James was aware I was not happy. "honesty and transparency" were not expressed here! I am not happy. Wards have charged fees in excess of what I was expecting. Mr Shepard, did not explain Wards fixed fee to me properly.
Dear Ms MairThank you kindly for your feedback, we are very sorry to learn that you feel this way. All fees are openly disclosed and agreed with our sellers both verbally and in writing, not only before entering into an agreement with Wards, but also subsequently when brochures are prepared and again when a sale is agreed. We understand that you agreed to a fixed fee with James which was stated in the agreement then re-confirmed in our sales letter, specifically in relation to the sale price achieved. There is no record of you raising any concerns at that time however we are aware that, following completion, concerns were raised and escalated to an area director who has since responded to you. Please be assured that complete honesty and transparency are at the heart of Wards’ philosophy and our staff would never charge fees in excess of those specifically agreed with our sellers in writing.Kind regards Wards Customer Relations
5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
We're so happy to hear our sales team at Wards provided such excellent assistance with your recent purchase. We appreciate your kind words. Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
5/5
TrustpilotFantastic
Jennifer & Katie were fantastic from start to finish. Wards were the agent for our seller and we wished our own agent was as proactive and approachable. We moved from Sussex to Kent so we couldn't use Wards for our sale. We were updated and kept appraised from Wards more often than our own solicitors and agent. They made sure our seller was reassured of our continued commitment throughout and we would highly recommend them to anyone thinking of putting their property on the market. Jennifer & Katie are perfect ambassadors for your company/industry. Rob & Tracey Williams
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThe wards role to get me a flat for…
The wards role to get me a flat for rent is very much appreciable and very important. Especially the follow ups and customer service given by Hamid and team .I strongly recommend wards to each and everyone who are looking for a property to rent. Their response and follow ups are quick and proper. This makes us the clients so relax .And there is no hidden charges or extra money they are charging .Its a helpful thing for people like me who recently moved to this country.Thank you. :)
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotI have rented with Ward lettings and…
I have rented with Ward lettings and recently moving into another rental house with Ward lettings assistance. Customer service has been first class and one advisor has gone out of their way to continually keep me informed of what stage we are at. Jessica Scott, Ward Lettings Advisor in Kent, has made a stressful time for me and my family much easier, by her kind, warm manner and her reassurance. I feel she has worked hard on my behalf, been professional and articulate all the way and I couldn't thank her enough! Thank you Jessica!!!
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotCamron - Wards
From where to start ? ok, lets do it, first time buyer, first property view with Wards, tall but very young, Cameron, very cute-very friendly, first i thought why he is here? but when he start explaining about property...omg, he is full of knowledge and ideas ..he is superb👏 after this i have viewed few houses with Wards n everytime it was Cameron ..so now i have house from Wards and Cameron 😊 last but not least, many thanks to Ann, Debbie and James for helping me to buy this property, you all are awesome, very friendly😊 will definately give refrence to friends and family about Wards 👍
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThe whole team at wards have been great…
The whole team at wards have been great from start till finish great communication and keeping us informed and nice little welcome packages when picking up the keys to first home so thank you to Graham, Emily, Ashley, Maria.M Grace, Adam)
Morning Lyndon,Thank you for taking the time to leave a positive review! We're thrilled to hear that the team provided you with excellent service throughout your journey to your first home. It's wonderful to know that our communication and welcome packages made a positive impact.Best wishes, Wards of Kent
5/5
TrustpilotAs a first time buyer I’ve been really…
As a first time buyer I’ve been really anxious with the process etc. Speaking to Molly Mullan today really kept me at absolute ease! She was very patient with me and answered all the questions I had and went far and beyond with helping me search and find the properties that tick all my boxes!Looking forward to the journey forward with my first purchase and confident that I’ll find my first dream home thanks to Molly !
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotHead and shoulders above their competitors.
Due to personal circumstances and during a challenging time I was thrust into searching for a property, I contacted Wards of Kent about a new development in Ashford and was extremely happy with their response, especially compared to other estate agents I had contacted.Charlotte contacted me almost immediately and arranged a viewing for that weekend with Raj and an appointment with Marc their mortgage advisor.Raj was really helpful and very open during the viewing, answering all my questions. The following Tuesday I received frank and honest advice from Marc, making me aware of options I hadn't even considered.The level of interaction and quality of service was outstanding.This whole experience has left me with no doubt that Wards of Kent are my first stop when looking for a property in Kent, I would definitely recommend them to anyone searching for a new home or property.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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