Every review we hold for the Swale office, from every platform, shown as written. First names only.
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5/5
GoogleAfter seeing the house we wanted to buy 7 months ago and many hiccoughs along the way, Paul Jordan of Ward's Faversham was an excellent communicator and kept us in touch with the situation regularly in spite of numerous setbacks. We would recommend his services.
Kathy Β· 24 October 2021
Agent replied Β· 23 October 2024
Dear Kathy,
Thank you for your positive feedback regarding Paul Jordan, Senior Branch Partner at our Faversham office and your kind recommendation, it will mean a lot to Paul as their is nothing more important to him that ensuring his customers are happy.
All the best in your new home.
Kind regards
Sam Dalton
Wards Estate Agents
Senior Operations Director
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5/5
TrustpilotVanessa Tindal from Wards - Amazing Rental Agent!
Vanessa Tindal from Wards is incredible! She was friendly, professional and so patient with us from the minute she reached out to arranging a viewing to assisting us throughout the rental process. We speak so highly of her to all of our friends and family. If anyone is lucky enough to deal with her professionally, you will enjoy every minute of your experience. Thank you Vanessa!
Bernice Β· 20 February 2023
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5/5
TrustpilotAn excellent, productive visit.
I simply requested a valuation, though not in a hurry to sell at this time. However, while knowing this, William Sargent still gave me 1.5hrs, of his time with lots of information along with very pleasant conversation. It was an excellent, productive visit.
Customer Β· 18 February 2026
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5/5
TrustpilotWards are great
Wards have been very helpful with helping me buy a new home. Showing me round the house I wanted to buy. After finding the house I wanted, Kate kept me informed with updates and information I needed and also useful to ring when I had a query.
Holly Β· 26 May 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotCanβt recommend them highly enough!
I cannot recommend Wards highly enough. Aaron truly went above and beyond for my partner and I, who were struggling to find a property that suited our needs. Aaron has been outstandingly patient and has made the process of finding our first home a pleasure, in contrast to other agents weβve dealt with. Wards have been extremely responsive and understanding. Thank you Wards and thank you Aaron for helping us, we canβt thank you enough.
Elinor Β· 28 January 2022
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5/5
GoogleSam has been brilliant throughout our journey. Very helpful and efficient π such a great team.
Cannot forget Jake with all our previous viewing. A really good service, and would highly recommend Wards in Faversham. Thank you!
Jessica Β· 24 October 2022
Agent replied Β· 23 October 2024
Dear Jessica,
Thank you for your 5 star review regarding Sam and Jake (who has now moved to our Herne Bay branch). Nothing is ever too much trouble Thor them both and watching them help their customers along their moving journey is truly a delight to watch. Your feedback will mean a lot to them - thank you for putting a smile on their faces today!
Kind regards
Sam Dalton
Senior Operations Director
Wards Estate Agents
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5/5
TrustpilotThanks to Kenny and Aimi for making it so easy
Thanks to Kenny and Aimi for making the sale of my property go so easily. You have been very professionnal, effective and determined to get a result.Thanks again
Mark Β· 3 August 2023
Agent replied Β· 30 October 2024
Hi Mark,Thank you for leaving a review! It's great to hear how positive your experience with our team has been and how professional and determined they've been throughout your sale.Best wishes,Wards.
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5/5
TrustpilotGreat service from all the staff inβ¦
Great service from all the staff in Headcorn office.Special thanks to Tom, Hollie & Caleb for trying so hard in a difficult market.
Simon Β· 4 December 2023
Agent replied Β· 30 October 2024
Hi Simon,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how hard they've worked throughout.Best wishes,Wards.
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5/5
TrustpilotVery attentive service
Very attentive service. Kept us well informed, and always friendly. Nick, Anna and Louise were always happy to answer questions and did a good job selling our house.
Stephen Β· 18 July 2023
Agent replied Β· 30 October 2024
Thank you Stephen for your review, much appreciated. I will make sure the team know about it.Kid regardsDavid HayesBranch Development Director
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5/5
TrustpilotI would not hesitate to recommend Lolaβ¦
I would not hesitate to recommend Lola who has moved from the Tenterden office to Brasted. Amazing personality and extremely professional in her job. She could not have been more tentative and caring. Thankyou for all of your help we are now off to pastures new.
Susan Β· 7 May 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotExcellent service, professional & friendly staff
We received excellent service from Wards of Kent. The staff is very friendly and professional and all our enquiries were dealt in a timely manner. We would particularly like to thank Maria Meddings, Senior Sales Progressor, for facilitating exchange & completion with all solicitors involved. Highly recommended.
Viktoria Β· 15 February 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotExtremely helpful in a stressful situation.
Renting out my property has been very stressful getting the property up to current regs. Tony has been a god send. Going above and beyond.We have had brilliant communication well into the evenings and weekends.Without Wards/Tony I think I would of given up and sold the property.Highly recommended.
Stephen Β· 9 November 2020
Agent replied Β· 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
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5/5
TrustpilotWe used wards to sell my past mothersβ¦
We used wards to sell my past mothers house, we chose wards after reading the views showing the sale to showings rate was high and it was local, we had good service from day one from Paul Jordan and Sam Killick sending us prospective buyers before it was even shown. We was allocated a go between us and the buyers with all the relevant information being sent, keeping us informed at all times via a lovely lady called Maria Meddingβs, she was extremely helpful as it was a complicated sale due to probate and a family trust.We would have no problem in recommending Wards to sell your property, itβs all about relationships and trust as Wards and their employees build that allowing you to be confident, especially with the potential buyers they send.100% happy customer
Trevor Β· 1 March 2023
Agent replied Β· 30 October 2024
Thank you Trevor for sending your review. Delighted the team were able to help you with a complex sale.I will make sure the team hear your kind words.Thanks againKind regardsDavid HayesBranch Development Director
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5/5
TrustpilotExcellent service from Wards in Strood.
Jonathan and the team at Wards in Strood have been outstandingly helpful in assisting us selling our home and buying a new property. They have made the process straightforward and have supported us each step of the way. We would highly recommend them!
Roger Β· 1 November 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotAmy was the most professional
Amy was the most professional, friendliest and honest estate agent I came across. She listened properly to understand what type of property I was looking for and suggested only the most suitable properties. I can highly recommend this agency and especially Amy as a very supportive and understanding estate agent
Carolin Β· 26 February 2024
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5/5
TrustpilotHave just sold our mum's house withβ¦
Have just sold our mum's house with your Tenterden Branch. Leanne was really helpful as it was a part buy house and other estate agents wouldn't do it. She recommended a solicitor they could be in contact with and Tina kept us informed all the way through which has been very useful. I would recommend them to other people who are selling their house.
Sally Β· 27 February 2023
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5/5
TrustpilotKim Batchelor was excellent
I have to say that if I wasn't for Kim Batchelor, I don't know how my move would have gone ahead.She was there to help through the whole process and went above and beyond chasing all necessary parties, to make sure completion happened.Thank you Kim. Merry Christmas
Simone Β· 26 December 2020
Agent replied Β· 30 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks,Wards of Kent
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5/5
TrustpilotExcellent service!
Excellent service - and very professional.All my enquiries were dealt with very quickly.I received amazing service from Wards especially from Maria. I would like to thank Maria Byrne for the amazing service. I Highly recommended and would not use any other Estate Agents other than Wards.
Miss Β· 22 February 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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1/5
TrustpilotI would not rent again through thisβ¦
I would not rent again through this company! The boiler in the property has broken down and Iβve been made to feel like I was a hassle to get it fixed. The agents involved have done nothing to provide any heating or hot water whilst the boiler is out of use even though I have a child. There have been no updates on whatβs going on to solve this and I was even laughed at down the phone by the agent when I said the house was inhabitable due to the cold. Useless staff in the swale offices when it comes to rented properties. Theyβre only interested in the landlords worries about money and not the well being of the tenants. Would never use them again.
Mr Β· 9 February 2023
Agent replied Β· 30 October 2024
Dear Thomas Thank you for taking the time to leave us your feedback. Customer satisfaction is of paramount importance to Wards and it is disappointing that you were not satisfied following your experience with us. We note from our records that a new boiler was installed at the property on 13th February 2023. We hope that this has resolved the heating issues that you were experiencing. We understand and appreciate that it can be frustrating waiting for repairs to take place, however Wards are restricted in that we can only follow the landlord's instructions in respect of which contractor is instructed, even if alternative contractors have availability sooner. Thank you again for your feedback and if you would like to discuss the above events in more detail, please do not hesitate to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk. Kind regardsWards
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5/5
TrustpilotAshford Branch
I bought my house in Ashford with them and the experience couldn't be better. Using also their services with Daniel as a mortgage advisor was great and very smooth through all the process. The team in the office was really helpful and professional (special thanks to Julia and Ryan, the ones I dealt with) helping me to find the house that suited my needs.
ALBERTO Β· 8 February 2023
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5/5
TrustpilotMoving Home
From putting my property on the market to finally selling it and moving, the Walderslade team (Kenny George, Kim Batchelor and Sam Bahia and others) have been great throughout the whole process culminating in the completion date that I requested, Kenny and Kim made it happen!
Chris Β· 14 February 2021
Agent replied Β· 30 October 2024
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
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5/5
TrustpilotWards of Tenterden are a fantasticβ¦
Wards of Tenterden are a fantastic example of a good agent, I cannot praise the whole team David, Jodie both outstanding, always someone at the end of the phone, highly recommend.
G.Ransome Β· 6 May 2026
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5/5
TrustpilotWards Estate Agency in Faversham
I chose Wards in Faversham to market my property as I had zero viewings with a previous Estate Agent and Hannah arranged viewings immediately, which resulted in the sale.I am very happy with the professional service that the Faversham branch provided and I would highly recommend them.Brilliant result, thanks very much Hannah.
MR Β· 18 October 2024
Agent replied Β· 30 October 2024
Morning Robert,Thank you for your lovely review! We're pleased to hear that Hannah and the Faversham branch were able to arrange viewings promptly and secure a sale for your property. It's fantastic to know you had a positively memorable experience with us. All the best, Wards of Kent
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5/5
TrustpilotThank you
Everyone has been really helpful through the process of trying to sell our house. In particular, Evie found us our buyer and then recommended a house for us to view which we have now gone on to purchase-all being well! We are really pleased and excited. Thank you.
Becca Β· 12 December 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.