Trusted Agent profile · Swale
★★★★★
811 reviews across 3 platforms
7 Queenborough Road, Halfway Houses, Minster On Sea, ME12 3BY, Swale, ME12 3BY
Halfway Family Estates's office in Swale, at 7 Queenborough Road, is rated 1.8 out of 5 across 811 reviews on three platforms, including 18 Google reviews rated 5.0.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
1/5
TrustpilotDo not use or work for this company.
Honestly, the worst company you could work for or use as a client. I have not experienced everything quite like it. I had witnessed, heard and been made to tell so many lies to paying customers. Money is all they care about, not ones health. Not a good company.
1/5
TrustpilotZero star not available
Zero star not available. As a landlord they always blamed other people, never took accountability. Complaints process only active on socials but details on their “investigation” never posted and hidden
1/5
TrustpilotThe estate agent is so pushy and…
The estate agent is so pushy and insistent on me talking to their in house mortgage advisor. This would have been fine if it was just offered as an option to consider, but instead the whole thing felt really pushy.
5/5
TrustpilotA big thank you to Kelly for offering a…
A big thank you to Kelly for offering a very personal and extremely easy experience in renting my property. It had been so effortless which is exactly what I required and tenants were found within a week.Thank you for going over and beyond Kelly nothing was ever too much effort for you, a true credit to the company and gold star service. (Jas Dhillon Perton)
5/5
GoogleProfessional and helpful.
1/5
TrustpilotFaversham office, seem a bit corrupt
I mistaken he put these people on the list For selling my house without checking reviews here! They phoned up and made an appointment But when I said I’m obviously speaking to a number of agents and I’m Ruling out, could you tell me your fees she said,” Oh, we don’t have set fees It depends on your future intentions how much we charge you” I said, I didn’t think that was quite right, but I would discuss it when they came to value. A couple of hours later someone else from the office rang Apparently, an error, but it turned out the first woman hadn’t bothered to make an appointment because I I didn’t want to pay more than others.
1/5
TrustpilotWhat an absolute liar and conman the…
What an absolute liar and conman the manager Kyran is.
5/5
TrustpilotWe’ve dealt with Tristan at the Romsey…
We’ve dealt with Tristan at the Romsey branch a couple of times for viewings as buyers. Very accommodating would recommend.
1/5
TrustpilotThe poorest evaluation I ever had in my…
The poorest valuation I ever had in my life the house price is 230k in market they put down 175k The valuation man was 🥴 🥴
1/5
TrustpilotSo I placed my house on the market with…
So I placed my house on the market with another agent- get a knock on the door from Amanda from Leicester branch saying she has a few people who are interested in the property and only this property signed up with them multi boarding and got literally 5 people through the door who I had to show around myself and not had a clue about the house and wasted my time. Left with them and sold with my original agent - AVOID time wasters!!!
5/5
GoogleHalfway estates helped us find our lovely house very quickly and completely stress free!! Very helpful and supportive from day 1! We also got a lovely box full of discounts and goodies on arrival to our new home! Thank you for everything, highly recommend!!
Thank-you Beth
2/5
TrustpilotPoor Experience
We used them via Persimmons home exchange. The initial valuation and communication with them was great as they want to get your custom. They were meant to phone us/ email about our house listing so we could proof read it before it was put on the market. They listed our house as leasehold and made up information about this lease.. The property is freehold.. 🙄 we contacted them about this and they said it takes a week to amend it on the website. 2 weeks later it is still currently listed wrong.Anyway, this probably lost us quite a few potential buyers but luckily we also had our house listed with a local estate agent who marketed our house correctly and we sold within a week with them!
1/5
TrustpilotI was a prospective tenant for one of…
I was a prospective tenant for one of the properties listed with them. They cancelled a viewing 2 hrs before the appointment saying the house was having 'some work done'. We rebooked the viewing for 2 days later and I called on the day of the viewing to confirm some details about the property. It was only then that I was informed that the property was not available. They had not bothered to contact me to cancel the viewing (was meant to happen in less than 2 hours). They did not apologise and were actually quite rude. I don't trust them at all and wouldn't be surprised if the information I was given was untrue. I would not recommend them!
1/5
TrustpilotThe worst agency I had to deal with…
The worst agency I had to deal with very disappointed and I would not recommend it to anyone!The letting agent Lauren Galway’s very rude and discriminating person!she asked me about my share code three times and than after that asked me for a BRP card!after giving her everything at the very end she said that we can’t have the very deposit option!Never ever I’ve been treated like that in this country
5/5
GoogleAmazing customer service from a really dedicated team. A fast professional service. Really fast and helpful estate agents. Happy to to answer any questions I had. Highly recommend. Thank you
Hi Darren, Thankyou for your review, Many thanks Halfway Family Estate team
4/5
TrustpilotLilli Cox was very responsive to all…
Lilli Cox was very responsive to all questions and queries. Her second in command - Oliwia was also helpful in responding when Lilli was unavailable. Thank you for all your care and attention!
1/5
TrustpilotI do not recommend
This agency performed a sales and rental valuation at my property. After the total renovation of my house was estimated at £1,600 per month as renting price. Using any website that rents houses in my area the monthly price is around £2,000 in lower standards. The hours in which you can receive apointments are between 8:00 a.m. and 2:00 p.m. When I asked about later hours, I received the answer that I had to take a day off from work. The agent was very young and his behavior was unpleasant.I must add that I had a total of four agents. I received quotes of £2000 pm or more from three of them.
1/5
TrustpilotThe option for 0 stars is not possible
The option for 0 stars is not possible. Absolutely appalling service (Oadby, Leicester branch). They took my son’s deposit on a rental property, having told him he could collect the keys that morning. Once the deposit had been paid and contract signed, he was told (despite earning £45k p/an and a good credit rating) he needed a guarantor for which my husband and I agreed. It took them 3 days to process the information we submitted before my son was offered an alternative home by a friend. He hasn’t received an apology, he and we, were treated with utter contempt by staff that clearly had no life experience/skills. He still has not received a refund and they have not responded to my email/calls to advise they will destroy our personal details from their records. I DO NOT RECOMMEND YOU USE THIS COMPANY.
1/5
TrustpilotAvoid Coventry branch sellers.
Coventry branch... I found a member of your staff extremely unhelpful and rude. You can find out who this is by pulling my details and who I've spoken to (if you care?) Two rightmove enquiries and promised calls back with info. I I had to chase twice.To be told rent is "about 900" - when your selling an investment property how can you possibly not have that information and expect landlords to make a decision?The it turns out when you check its £750....It's super unprofessional and I would not be satisfied if I was the homeowner that you are not following up viewing enquiries and that you are not able to give basic info on propertiesFeel free to pull calls with me and listen to how I was handled and how your staff are treating customers.No longer want to view!!! From your Coventry branch.
1/5
TrustpilotCommunication is appalling
Don't expect anyone to pick up the phone if you have a query. Once you manage to find someone who accidently does they will refuse to give escalation Manager details. Don't expect them to adequately staff their offices. Even their Area Managers follow the same corporate line of hiding who their Manager is to avoid them finding out what a poor service they provide. DO NOT USE THEM.
5/5
TrustpilotI personally cannot recommend highly…
I personally cannot recommend highly enough the Connell’s office on The Broadway , Plymouth. Firstly Cameron valued our property spot on. If I had listened to his competitors on The Broadway I would have been tens of thousands out of pocket. On top of all this the staff our excellent and a pleasure to deal with. I have no hesitation in endorsing this branch.Ken and Pauline
1/5
TrustpilotIntentional Missed Call
I received a call, when answered they hung up. So I called back to be answered by someone who was quite rude asking if I received a missed call. When asking if that was the intention for me to call back she said basically yes. This is very intrusive behaviour and therefore I would not be using such a sales orientated company!
1/5
TrustpilotExtremely rude
Extremely rude, asked if I had building regs for a partition wall. Which is completely incorrect. Valued a 3 bed flat in London at less than a studio rate. On top of that absolutely rude, unprofessional. Please if you bank/ lender has used them try to use someone else. They are awful and will treat you like you owe them something.
1/5
TrustpilotCancellation scam and a bunch of money…
Cancellation scam and a bunch of money hungry liars.My family have recently moved. We was going to go with Connell. They told us in person there will be no cancellation fees. We was only with them for 4 days. They are a bunch of liars. We wanted to cancel. It's been a few months now and they have only just sent an email saying we owe them. Trying to bully us into paying a cancellation fee that they said we wouldn't have to paid. You bunch of absolute liars
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Halfway Family Estates's Swale office has 811 reviews across three platforms: 18 on Google, 21 on Yell, 772 on Trustpilot (across the whole business).
Halfway Family Estates Swale is rated 1.8 out of 5 across all 811 reviews, and 5.0 out of 5 on Google from 18 reviews.
Halfway Family Estates Swale, 7 Queenborough Road, Halfway Houses, Minster On Sea, ME12 3BY, Swale, ME12 3BY.
