Connells Sittingbourne reviews in Swale

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish, answered any and all questions, were fast processing everything and kept us in the loop the whole way whilst chasing things that were taking a little too long Really communicative and our mortgage advisor Damian Gray was absolutely fantastic, really cared about the service he gave, detailed feedback and realistic about the costs and benefits of deals. All round great experience and would strongly recommend, especially as a first time buyer which we were, Damian really helped us open the door to our first home. Thanks team and keep up the great work!

Alex · 30 December 2023

★★★★★ 5/5

Google

My partner and I have had a very pleasant experience selling our house through connells sittingbourne. Sonny was brilliant. Always very responsive and chased up the whole chain for us nearly every day. He went above and beyond for us. I could not recommend this company enough. 5 star service.

Mark · 11 November 2023

★★★★★ 5/5

Google

This is the second time I have taken mortgage advice from Connells. Damian was very friendly, knowledgeable and helpful with impartial advice. In the current market he gave us honest options, and we ended up with the safest one thanks to him. I would definitely recommend Connells for mortgage advice.

Ranvir · 11 November 2023

★★★★★ 1/5

Google

If you are looking to sell or buy in Swale - don’t use Connells. The branch is solely focussed on getting new business and NOT progressing what they already have. The staff are not allowed to make any decisions or contact anyone without referring to the branch manager first and he is normally found out looking at properties or leaflet dropping. When our sale did go through, there was no customer service such as conducting meter readings or ensuring their clients left instructions on things like water, heating system etc. The company need to learn some urgent lessons in sales progression and not just selling. In contrast, our estate agent Martin Regan-Kennard Exp was excellent. Someone Connells need to learn from!

Ian · 10 December 2023

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Google

If you are looking to sell or buy in Swale - don’t use Connells. The branch is solely focussed on getting new business and NOT progressing what they already have. The staff are not allowed to make any decisions or contact anyone without referring to the branch manager first and he is normally found out looking at properties or leaflet dropping. When our sale did go through, there was no customer service such as conducting meter readings or ensuring their clients left instructions on things like water, heating system etc. The company need to learn some urgent lessons in sales progression and not just selling. In contrast, our estate agent Martin Regan-Kennard Exp was excellent. Someone Connells need to learn from!

Ian · 11 November 2023

★★★★★ 5/5

Google

Having recently sold our house through Connells in Sittingbourne, I have to say that although the process was a lengthy one due to our buyer trying every trick in the book to extend the process as long as possible and reneging on completion dates, Sonny did his best to keep us in the loop with the little to no information he was getting from the buyer and Pamela in particular , who dealt with our mortgage, kept in touch long after her work was done and was every bit as pleased, and relieved as we were when the Sale finally went through.Pamela is a credit too the company. I would highly recommend Connells in Sittingbourne too help you with your house purchase/sale.

Alex · 11 November 2023

★★★★★ 5/5

Google

Thanks to all the staff at Connells in Sittingbourne, but especially huge thanks to Sonny Ray, the Manager, we agreed the sale of our house, subject to contract, amazingly quickly. We’d considered it would be hard to sell as there were certain unusual aspects to the property. However, Sonny had other ideas and within a couple of days of us approaching Connells he came to assess the property. He gave what we thought was a very fair valuation given the complexities, and using his excellent business acumen and the customer relationships he has developed, in Sittingbourne and in other geographical areas, over many years, he already knew of two potential cash buyers who were seeking such a property. It proved impracticable for one of these to proceed, but Sonny returned promptly with the other prospective buyer. He liked the potential of the property and could cope with the problems. An offer was made, that we accepted; so, in less than a week the sale was agreed, subject to contract. Thereafter, through to completion and beyond, Sonny wasalways as optimistic as he was realistic, with a lovely soothing manner that was very reassuring. He suits his name ideally. He was always willing to go that extra mile to address our queries -even when off with Covid. Thank you, Sonny, from the bottom of our hearts, for achieving what we had thought was impossible. Sonny Ray is a great ambassador for Connells, and more than ably assisted by all his staff including Donna and Evie; but for us, Izzy too played a key role. We have no hesitation in recommending Sonny Ray and his team of stalwarts at Connells in Sittingbourne for a 5-star house-sale experience.

Mark · 11 November 2023

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish, answered any and all questions, were fast processing everything and kept us in the loop the whole way whilst chasing things that were taking a little too long Really communicative and our mortgage advisor Damian Gray was absolutely fantastic, really cared about the service he gave, detailed feedback and realistic about the costs and benefits of deals. All round great experience and would strongly recommend, especially as a first time buyer which we were, Damian really helped us open the door to our first home. Thanks team and keep up the great work!

Prophet394 · 11 November 2023

★★★★★ 1/5

Google

Awful experience buying our first ever home. The estate agents would never compromise for us as the buyers…it was an absolute pain to try and arrange a second viewing. The sale was agreed with no onward chain however they tried to add a chain around 4 weeks after our offer was accepted. When it came to completion, our solicitors informed us to arrange collecting keys at 11:30am however the estate agents said ‘they haven’t received confirmation yet’, we tried calling back 60 minutes later and was told someone in sales would call us back but still didn’t hear anything. We then called once we arrived at the property and they tried fobbing us off until the manager was ‘out of meeting’. We contacted our solicitors again who said the estate agents were also informed at 11:30am to release keys. Once we arrived to collect the keys, they didn’t even say congratulations. We don’t expect much from them but considering a house is the biggest purchase of someone’s life, you’d at least expect a congratulations. We were told to sign a bit of paper and that was it, a very underwhelming experience. I would like to say though Louis in the sales team himself was fantastic throughout, it’s a shame he was out of that office for a few months. Everyone else at that branch and company were useless.

Jack · 11 September 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 1/5

Trustpilot

Unprofessional and inconsiderate

Booked a viewing at a property In Drakes Broughton with Connells Warndon Villages - No agent when I arrived. I had travelled 25 miles and managed to be 10 minutes early. I waited for 10 minutes AFTER the time of my appointment, called them and was told she is on her way she tried to call you. A) she couldn't have done as my phone was working for other callers and was switched on and working fine and there is always text. B) it is the AGENTS job to be on time for viewers, they have a contract with the client ..I didn't wait , I have better things to do than sit around and wait for am Estate Agent that cannot leave early enough to be on time for a viewing - disgraceful and unprofessional.

M · 9 October 2025

★★★★★ 1/5

Trustpilot

Shoddy valuation service

I’m a first time buyer, in the process of trying to buy a property. Connell’s were commissioned by Skipton Mortgage to do a valuation on the property that I had made an offer on. When the valuation came back, it was rejected and there were key things in the valuation that were categorically incorrect. The main thing being that the property that I had put an offer on “sat above a commercial dwelling”. This was challenged with proof that the property I had an offer on was NOT above a commercial dwelling but there was a refusal to change the valuation despite the proof. As a result my mortgage offer was declined. I really wish mortgage companies would stop using this awful service that Connell claim to have. If you are applying for a mortgage please ask whether the insurance company outsource and if they do, to whom. You may have a mortgage offer declined.

Charlotte · 29 September 2025

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026

★★★★★ 1/5

Trustpilot

Overall poor, bad communication and driven by viewings not sale

My property was listed in September, I had offers but was not entirely happy with the risk of one, though went with the advise of their branch manager. The communication and info was pretty poor, which ultimately led to the buyer pulling out in Feb, right when my offer on buying a house was agreed. Up to this point their performance was somewhat excusable, but Connells then seemingly chucked any random through my house without due diligence checks as to whether the viewer was in a position, or even able, to buy, which was extremely inconvenient. The feedback also showed clearly they weren't 'selling' the house, or answering questions, but this may be more a point on the viewers than the caliber of agents (who are generally pretty good though on occasion were a touch rude). This also meant I lost out on another house purchase.The past week, whilst on a training course working from home, I requested viewings to be cancelled, but Connells proceeded anyway, interrupting to a potentially detrimental result on my course. Once is bad enough but then two days later they arrived on another viewing, earlier than it even had been booked, that had also been cancelled, with my partner having just stepped out of the shower to see some random guy in my garden looking through the windows. One of these issues is excusable but not all continuously.I'd strongly advise using any other agent

Mr · 26 April 2023

★★★★★ 5/5

Trustpilot

We (Lisa/Jon) are very pleased to say…

We (Lisa/Jon) are very pleased to say that CONNELLS Estate Agents mutley plain are very professional/ courteous and nothing we needed was not to much trouble for the team. From beginning to end of the process is selling our house was excellent. We highly recommend Alli / Sam and TEAM if you are looking to sell your home. All our thanks and best wishes to you all.

Jon · 1 March 2024