Connells Sittingbourne reviews in Swale

★★★★★ 5/5

Google

What can I say? Mohammed is an absolute star and a genuinely lovely person. We started our journey with connells last June/July and in that year there hasn't been any time where we weren't happy with the service we were getting. Mohammed is the mortgage man and as first time buyers we had no clue, unfortunately things arouse so we couldn't do anything in regards to getting a mortgage until September this year. I absolutely trust Mohammad has our best interests at heart. There were a few occasions where he could get us a mortgage but not on a good rate or not enough money and me being super impatient wanted to go for the first thing that came up, I asked Mohammad what he would do and he told me to wait until certain things had been cleared up in my credit which would allow us to borrow at a better rate and borrow what we need. In every conversation I had with Mohamed he asked how my family was and remembered my children's names. I would actually consider this man a friend and trust his opinion. So thank you Mohamed from the bottom of our hearts, we are incredibly grateful to you 😊

Ashleigh · 23 October 2025

★★★★★ 1/5

Google

Update: Following the BBC Panorama investigation into Connells, it is clear my partner and I were victims of "conditional selling" where we were told we were "making a big mistake" and would be "saving thousands" by using their mortgage advisor. These were all told to us, not for our benefit, but for their commission in which the BBC documentary shows that Connells make £2,000 in commission for every buyer who buys a property using their mortgage advisor. Please do not fall for this trap. After we rejected using their services, we were treated like second class citizens - calls went unanswered, promises were made but never followed through, and updates never materialised (further corroborated in the documentary). Their mortgage advisor "Mo" tried to sneakily extend terms to 49 years to make their mortgages appear artificially cheaper during my meeting with them. At every turn and opportunity you are seen as a potential money-making tool. Everyone is trying to get you for their little slice of the commission pie. The Property Ombudsman was no help - and that's because Connells are extremely good at covering their tracks. They will pressure you over the phone and in-person and will only send an email if they HAVE to, but they won't say anything incriminating. Funnily enough, Connells do not record phone calls as we learnt in a Data Subject Access Request. Whatever you do, do not use Connells in Sittingbourne or anywhere else for that matter.

Benny · 25 July 2025

★★★★★ 5/5

Google

We recently completed on a property purchase, with Connells as the Seller's agent. Tracey was assigned as the Sales Progressor. She was very helpful throughout the process, keeping us updated regularly throughout. In our particular situation, there was an additional complexity with the building regulations position. She worked alongside us to get this resolved, reaching out to third parties (property developer / surveyor) and generally stayed on top of the matter. She was accessible and we would have calls, where needed, to further matters. She appreciated the importance of getting this resolved and prioritised it accordingly, given it would have stalled the purchase. Really good job, Tracey, thanks for all your help.

Matthew · 12 December 2024

★★★★★ 1/5

Trustpilot

Avoid at all cost

Avoid at all cost! Didn't put up a for sale sign, no proactive communication, try to get you to pay extra £500 commission as an 'incentive' for them to do their job of selling your house!!! Tried getting out of the contract early which was a continued "no", but funny that as soon as the Ombudsman was mentioned they dropped us like a stone. Once the property was off the market, after 12 weeks, I was then woken up very early one morning to find a man trying to put up a for sale sign...say no more!

Mrs · 27 October 2025

★★★★★ 5/5

Google

I would like to thank the team at Connells for wonderful service in selling our house - particularly Pam Freeman for finding a second buyer so quickly just before Xmas when the first dropped. Particularly special mention also to Tracey Keithson in Progression who probably saved our chain when the completion date came out of nowhere and a lot of things had to come together in a couple of days. Her professionalism, positive energy and commitment was the saving grace to make this all happen.

Mark · 14 April 2024

★★★★★ 5/5

Trustpilot

Alicia has been absolutely brilliant as…

Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.

Samanta · 29 November 2025

★★★★★ 1/5

Trustpilot

An Estate agent that is not interested in selling houses!

I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!

Mark · 23 July 2026

★★★★★ 5/5

Google

The lovely Alex from Sittingbourne branch was extremely helpful and knowledgeable in supporting us to secure fantastic tenants for our property to let. Alex and team made the whole process very streamlined and worry free and her professional judgement and experience meant we found the most perfect tenants. Thankyou. Highly recommend.

Amanda · 17 April 2025

★★★★★ 5/5

Google

Mohammah Miah (MO) the mortgage advisor at Sittingbourne Brunch, one of the best human being I have ever met. From day one the way MO helped me like a brother from negotiation to getting the right mortgage rate, discount, chasing up solicitors it was just amazing. I recommend everyone visiting connels need to visit MO he will do everything in his power to help buyers and get the best deal. After looking for properties in swale borough for last one year got frustrated how other agents keep the price high to get the higher commission but MO is different and most ethical individual he find me the true value of the property through an app which i have doubled check and found he was right later he also negotiate 10k discount which was a lot me being a first time buyer. Before we lock the mortgage rate he called me to reapply towards bank to get -20%. My single call was not been unanswered and MO your employer should be proud of you. He also done the street checks on trinity road and identified the possible pros and cons and living here for last one month easy commute, nice neighbourhood, access to groceries including 100 brand next to door step feel like the best decision i have ever met with the help of MO. Anyone visit my house including all the community members get surprised how did i have managed to buy this house (proud alert 😍). JazakAllah MO will recommend my friends and family to you and Last but not least all the staff members of connels thanks for being part of my ‘first home buy’ journey.

Naqbi · 23 October 2025

★★★★★ 5/5

Google

We have recently purchased a property through Connells and also got our mortgage through the in house advisor. The whole process has been stressful but the team have done everything possible to lessen that stress. Sonny was brilliant throughout and kept us up to date. We had quite a difficult purchase due to our rental property and sonny did everything possible to accommodate and advise us on this. Damian the mortgage advisor has also been brilliant and attentive throughout the sale process. We really appreciate all the help and advise we received. Thank you Sonny and team.

Simon · 11 November 2023

★★★★★ 5/5

Google

Fantastic service from start to finish! We have recently used Connells for our sale and purchase and can’t thank the team enough for all of their support. Sonny has been amazing! He was always there to help guide and assist us in every way possible. Answering all of my silly questions along the way! Communication has been excellent, we were always kept in the loop and updated frequently. The whole team go above and beyond to help support you and make the process as smooth as possible. We couldn’t fault our experiences in both selling and buying via Connells. Professional, friendly and supportive, they are everything you could ask for. I couldn’t recommend them enough, they truly are the best!

Gabriella · 11 November 2023

★★★★★ 5/5

Google

Me and my partner approached Connells being first time buyer's looking for help and advice on properties we had found online and have to say the service from Louie showing us around the properties and knowledge was extremely helpful and friendly. Also many thanks to Rory as well for explaining the step by step process and making everything easier to understand very friendly and approachable. Would recommend Connells services to anyone in a similar situation.

Ben · 14 February 2024

★★★★★ 1/5

Trustpilot

Terrible experience

Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.

Sarah · 28 June 2026

★★★★★ 1/5

Trustpilot

I Am not happy with the service i…

I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.

Christopher · 12 August 2026

★★★★★ 5/5

Google

I recently Purchased a flat through Connells with Tracey Keithson as the sales progressor, she was absolutely brilliant from start to finish. Friendly, approachable, quick response to emails and phone calls and always on hand to help and advice when needed. She really helped to make a stressful period quite bearable and I cannot recommend her enough. Thank you Tracey and everyone at Connells and best wishes.

Gilbert · 13 June 2024

★★★★★ 5/5

Google

Just recently sold my house through Connells. From start to finish Sonny and his team have been amazing. Literally at the end of the phone or email. I had a particularly long chain which was stressful and Sonny was brilliant and handled everything. He chased up and was on the ball, could not ask for more from him. Thank you so much to Sonny and his team. Highly recommend Connells, so grateful for all their help.

Rebecca · 11 November 2023

★★★★★ 1/5

Trustpilot

The worst estate agent I have ever…

The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.

Hamed · 11 August 2026

★★★★★ 1/5

Trustpilot

They are not honest they always team…

They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.

Ese · 25 August 2026

★★★★★ 5/5

Trustpilot

I had great experience working with NEELAM SHARMA

I had such a great experience working with Neelam Sharma at Connells! From start to finish, she was friendly, professional, and always happy to help. Neelam made the whole mortgage process feel so much less stressful, she explained everything clearly, answered all my questions, and kept me updated every step of the way.

Mr · 27 October 2025

★★★★★ 5/5

Google

Being a first time buyer is such a daunting experience and one where you feel you need support in every part of the process. Tracey was our support the entire way through, replying to emails punctually and frequently checking in with us! I could not be more grateful for Tracey who made the entire process a lot less stressful!

Lucy · 13 June 2024

★★★★★ 5/5

Google

Would like to say big thank you to Alex and Sarina who assisted us in renting out property. From start to end all our queries were answered promptly and they made process easy and understandable. I would highly recommend Connells Sittingbourne, very polite staff that will look well after you.

Andris · 11 September 2024

★★★★★ 3/5

Trustpilot

Bad landord

My daughter was in one of the poorer maintained properties for a year whilst finishing a degree.. on leaving the property without any damage etc and cleaned the landlord started to use silly excuses to withhold the deposit.I must point out conells were not responsible for the maintenance and care of the property.Connell management stepped in and resolved the matter and the deposit was released .So a bit thank you to Connell for doing this.I would’ve given five stars, but it took a couple of months and a lot of frustration which is mainly down to the landlord. Would I recommend Connells In the future? Yes I would.

MR · 3 September 2024

★★★★★ 5/5

Google

Honestly I can’t thank Damian, Sonny and Pam enough. They all helped with my mortgage and assisted me all the way to the end. They are a great team and I can’t express enough how helpful they are. Thank you thank you thank you all so much. They are the best ever, mortgage complete all because of all of you guys. Thank you

Beverley · 11 November 2023

★★★★★ 1/5

Trustpilot

Worse experience our lives

Sold our property though them and it was one of the worse experiences of our lives. Verbal agreements and prior discussions to signing with them were not honoured in the contract. After going through their compliance team and met with no resolution, our complaint is currently being reviewed by the property ombudsman. There is zero customer service or apologies for things that go wrong and if there are any delays or issues you will be met with the fact that when you sign a contact with them you are agreeing to pay their fee for completion of a sale only as it's not an SLA. Therefore you are not signing for an agreed level of service which basically means they can do whatever they want. Even management and Area Director's don't give a toss and was even told by one that we were making a mockery of their contracts. Connells are hard nosed and don't look at vendors as humans, but simply as a financial transaction, despite house moves being one of the most stressful experiences in peoples lives. We had to chase for feedback of which was always pretty vague, their vendor app never worked depsite asking numerous times for it to be resolved, we had to rewrite the description of our property, changed the photos on the advert and took better ones with a Samsung phone. Oh and be aware of their photographers who when you suggest photos for your property, you will likely be met with 'no that won't work' or when you make suggestions on a USP for your property for it to be ignored as what do you know? (You have only lived in the property for X number of years) As it turned out s requesting for a change in photos and layout ended up with the sale we needed. After being stuck in this contract with them and no way out to sell our property quickly (we had bought a I am Sold Auction property) we took matters in to our own hands and did the viewings ourselves. After Connells marketing the property for 6 weeks with 10 viewings and no offers, the 4 viewings we did ourselves resulted in 2 offers of which one we accepted. After questioning all of this with Connells their response is sorry you are unhappy but we did get you to completion....well after paying £2.5k they didn't really get to us completion on their own. They registered an applicant and we basically secured the buyer ourselves.Please be warned about their tactics and their lack of transparency. The one saving grace was Adam who once we had an agreed sale was always amiable and friendly chasing up legal aspects. He is completely wasted in this toxic environment when it seems that the negotiators 'own' applicants, so don't be surprised when you call and want feedback, if you aren't talking to the negotiator who signed up the applicant you are unlikely to get any useful feedback.We now have another property for sale and wouldn't touch a traditional agent with a bargepole and have signed up with purple bricks for £399. After learning that anyone can take photos, and do a floorplan plus your own viewings this is a considerable saving. We have been really impressed with the ease, speed and follow ups we have already recieved with an online agent compared to a traditional one. At he end of the day remember with Connells you are not signing a SLA, you are only signing to commit to paying their fees when you complete - regardless of how they perform until you get to that point. When you run into issues with them don't expect any apologies, or compensation with them, expect to be gas lit and blamed for not reading a contract properly.

Emma · 18 August 2024