Connells Sittingbourne reviews in Swale

★★★★★ 1/5

Trustpilot

Terrible exerience with Connels

I am not sure if all estate agents are money grabbing, corner cutting vultures but my experience with Connels Worcester has been horrible. They ofcourse charged me with a £600 tenant finder fee, and have convinced me that the zero deposit scheme will ensure if there are any damages to the property they will be paid by the tenant(s). Ofcourse the apartment was left in shambles despite having regular inspection visits at my request and the repairs done to the flat were horrible. I would recommend finding a different management company to manage your property if you cant do it yourself. Absolute livid by their horrible service

Ahmed · 16 August 2024

★★★★★ 1/5

Trustpilot

Irritatingly pushy, with an unwanted 'hard sell'.

Last year Connells valued my house. From that point on I was constantly being contacted to ask when I would be putting the house on the market. Phone calls, messages, contact cards through the letterbox (with handwritten notes saying please call me). It put me off them. When the time came, I used another agent. Recently, Ive arranged viewings of other properties, via various agents and there have been no issues. They all offer services but don't push and respect it when you decline. Yesterday, I arranged a viewing of a property which Connells are marketing. I expected to supply my details, give them my search criteria, my brief circumstances and arrange the viewing, but found myself subject to a 15 minute hard sell of a product where an agent 'does everything for me' and also a hard sell of their mortgage adviser. Despite telling the agent that Im satisfied with all my personal arrangements and that I just wanted to view the property, he persisted, which was quite irritating. The viewing itself was conducted by a different rep. (I was 15 mins early and he was 10 mins late, without any apology). There was little input about the property and I found some simple and perhaps obvious questions could not be answered. He did, however put a lot of effort and time into giving me the hard sell again, repeating the conversation Id had with his colleague earlier. He questioned my own financial decisions and pushed heavily for me to consider the Home Search package. It actually distracted from the viewing and highly irritated me, especially when someone won't take the hint that Im quite happy (at 56 yrs) with my own decisions and that I didn't want the product. I am porting my fixed rate mortgage via my lender. It is sorted. I don't need to pay someone else to do it. I can and do (constantly) look at all the property platforms. Im registered with various agents who send me details of new listings (often before they are published). I don't need to pay a Connells agent to 'do all that for me'. Connells staff need to listen. Im there to simply view a property. If only they put as much effort into selling the property as they do trying to sell their products. The persistence soured the viewing and not only I could I not wait to end the viewing, but I am actually put off viewing properties where I have to deal with Connells again because I have no wish to repeat my experience.

Mark · 9 August 2024

★★★★★ 1/5

Trustpilot

AVOID!!!!

AVOID!!!!! These are the worst solicitors to use for buying and selling your property. They are unprofessional, rude, accept no responsibility when things go wrong and speak to you in a derogatory tone, like your an inconvenience for asking for an update.Poor communication with internal departments and actually bad mouth their own solicitors! Do not speak to external companies to chase enquiries, or update them. Everything is done via email, no personal touch. Dismiss your complaints and bully/threaten you when you question things.Increase fees which they don't tell you about or ask you to authorise then refuse to explain them when you receive your final bill.The list is endless!

Kelly · 7 August 2024

★★★★★ 1/5

Trustpilot

Appalling service

Made an appointment to view a property. For 3 days in a row they sent me a reminder to attend the viewing. I arrived & waited in the bitterly cold weather for someone to arrive. On phoning the company I was told someone would be with me in minutes. After a further 10 minutes I phoned for a taxi to collect me. The agent did eventually arrive but I told her that I no longer wished to view the property. I thought I would've received an apology from the branch manager but no such luck. Avoid the company.

Louise · 14 February 2026

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 1/5

Trustpilot

This is the worse most unprofessional…

This is the worse most unprofessional low class company I’ve had the misfortune to deal with in 50 years. They will do absolutely anything to wriggle and negate any responsibility when things go wrong, which they will I assure you.. do yourself a favour and steer well clear . They don’t deserve one star, the higher up the chain you go the more incompetent it gets. Awful, terrible service. I spoke to the police about the incident and the Seargent said “ oh they’re terrible , we’ve had problems.”

Christopher · 13 January 2026

★★★★★ 5/5

Google

I’ve just got my second mortgage through Damian Gray and I’m so glad I used him again. Damian is thorough and gives excellent advice about your individual situation. He is also great when handling sensitive topics around health when looking at life insurance. I would highly recommend Damian and will happily use him again in the future.

Ruth · 11 November 2023

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 5/5

Google

Thanks to Sonny & his team at the Sittingbourne office. We had a wonderful experience with the purchase of my son’s flat within the short time frame we had to complete by. Nothing was too much trouble & they were always available to assist & chase where required . Regards Mick & Gary Knope

Mick · 11 November 2023

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish, answered any and all questions, were fast processing everything and kept us in the loop the whole way whilst chasing things that were taking a little too long Really communicative and our mortgage advisor Damian Gray was absolutely fantastic, really cared about the service he gave, detailed feedback and realistic about the costs and benefits of deals. All round great experience and would strongly recommend, especially as a first time buyer which we were, Damian really helped us open the door to our first home. Thanks team and keep up the great work!

Alex · 30 December 2023

★★★★★ 5/5

Google

My partner and I have had a very pleasant experience selling our house through connells sittingbourne. Sonny was brilliant. Always very responsive and chased up the whole chain for us nearly every day. He went above and beyond for us. I could not recommend this company enough. 5 star service.

Mark · 11 November 2023

★★★★★ 5/5

Google

This is the second time I have taken mortgage advice from Connells. Damian was very friendly, knowledgeable and helpful with impartial advice. In the current market he gave us honest options, and we ended up with the safest one thanks to him. I would definitely recommend Connells for mortgage advice.

Ranvir · 11 November 2023

★★★★★ 1/5

Google

If you are looking to sell or buy in Swale - don’t use Connells. The branch is solely focussed on getting new business and NOT progressing what they already have. The staff are not allowed to make any decisions or contact anyone without referring to the branch manager first and he is normally found out looking at properties or leaflet dropping. When our sale did go through, there was no customer service such as conducting meter readings or ensuring their clients left instructions on things like water, heating system etc. The company need to learn some urgent lessons in sales progression and not just selling. In contrast, our estate agent Martin Regan-Kennard Exp was excellent. Someone Connells need to learn from!

Ian · 10 December 2023

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025

★★★★★ 1/5

Google

If you are looking to sell or buy in Swale - don’t use Connells. The branch is solely focussed on getting new business and NOT progressing what they already have. The staff are not allowed to make any decisions or contact anyone without referring to the branch manager first and he is normally found out looking at properties or leaflet dropping. When our sale did go through, there was no customer service such as conducting meter readings or ensuring their clients left instructions on things like water, heating system etc. The company need to learn some urgent lessons in sales progression and not just selling. In contrast, our estate agent Martin Regan-Kennard Exp was excellent. Someone Connells need to learn from!

Ian · 11 November 2023

★★★★★ 5/5

Google

Having recently sold our house through Connells in Sittingbourne, I have to say that although the process was a lengthy one due to our buyer trying every trick in the book to extend the process as long as possible and reneging on completion dates, Sonny did his best to keep us in the loop with the little to no information he was getting from the buyer and Pamela in particular , who dealt with our mortgage, kept in touch long after her work was done and was every bit as pleased, and relieved as we were when the Sale finally went through.Pamela is a credit too the company. I would highly recommend Connells in Sittingbourne too help you with your house purchase/sale.

Alex · 11 November 2023

★★★★★ 5/5

Google

Thanks to all the staff at Connells in Sittingbourne, but especially huge thanks to Sonny Ray, the Manager, we agreed the sale of our house, subject to contract, amazingly quickly. We’d considered it would be hard to sell as there were certain unusual aspects to the property. However, Sonny had other ideas and within a couple of days of us approaching Connells he came to assess the property. He gave what we thought was a very fair valuation given the complexities, and using his excellent business acumen and the customer relationships he has developed, in Sittingbourne and in other geographical areas, over many years, he already knew of two potential cash buyers who were seeking such a property. It proved impracticable for one of these to proceed, but Sonny returned promptly with the other prospective buyer. He liked the potential of the property and could cope with the problems. An offer was made, that we accepted; so, in less than a week the sale was agreed, subject to contract. Thereafter, through to completion and beyond, Sonny wasalways as optimistic as he was realistic, with a lovely soothing manner that was very reassuring. He suits his name ideally. He was always willing to go that extra mile to address our queries -even when off with Covid. Thank you, Sonny, from the bottom of our hearts, for achieving what we had thought was impossible. Sonny Ray is a great ambassador for Connells, and more than ably assisted by all his staff including Donna and Evie; but for us, Izzy too played a key role. We have no hesitation in recommending Sonny Ray and his team of stalwarts at Connells in Sittingbourne for a 5-star house-sale experience.

Mark · 11 November 2023

★★★★★ 5/5

Google

Absolutely fantastic service from start to finish, answered any and all questions, were fast processing everything and kept us in the loop the whole way whilst chasing things that were taking a little too long Really communicative and our mortgage advisor Damian Gray was absolutely fantastic, really cared about the service he gave, detailed feedback and realistic about the costs and benefits of deals. All round great experience and would strongly recommend, especially as a first time buyer which we were, Damian really helped us open the door to our first home. Thanks team and keep up the great work!

Prophet394 · 11 November 2023

★★★★★ 1/5

Google

Awful experience buying our first ever home. The estate agents would never compromise for us as the buyers…it was an absolute pain to try and arrange a second viewing. The sale was agreed with no onward chain however they tried to add a chain around 4 weeks after our offer was accepted. When it came to completion, our solicitors informed us to arrange collecting keys at 11:30am however the estate agents said ‘they haven’t received confirmation yet’, we tried calling back 60 minutes later and was told someone in sales would call us back but still didn’t hear anything. We then called once we arrived at the property and they tried fobbing us off until the manager was ‘out of meeting’. We contacted our solicitors again who said the estate agents were also informed at 11:30am to release keys. Once we arrived to collect the keys, they didn’t even say congratulations. We don’t expect much from them but considering a house is the biggest purchase of someone’s life, you’d at least expect a congratulations. We were told to sign a bit of paper and that was it, a very underwhelming experience. I would like to say though Louis in the sales team himself was fantastic throughout, it’s a shame he was out of that office for a few months. Everyone else at that branch and company were useless.

Jack · 11 September 2024

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025