Trusted Agent profile · Swale
★★★★★
1,647 reviews across 2 platforms
7 Market Place, Faversham, ME13 7AG, Swale, ME13 7AG
Connells's office in Swale, at 7 Market Place, is rated 2.0 out of 5 across 1,647 reviews on two platforms, including 40 Google reviews rated 4.4.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
2/5
TrustpilotOverall disappointment
Although this company provided what was contractually required, I was disappointed with the overall level of service.Following a complaint about an element of the service provided, our contractual relationship hit such a low point that the only remit left was arbitration via Ombudsman Services, via the published ADR scheme.Had I know what would have occurred, I would not have used this company in the first place.
1/5
TrustpilotAwful Customer Service
Rubbish customer service. Maintenance department awfulTook weeks to get anything sorted. Offered no forms of compensation for being without basic things like hot water for over a month. Made life extremely difficult for well over 8 months. was not even informed I had a new landlord until I rang them up and was told as an afterthought. DO NOT RECOMMEND THIS COMPANY GO ELSWHERE
1/5
TrustpilotAwful
This company is just an embarrassment!!!!Absolutely ridiculous and pathetic how they treat people. Just ignoring every single company value. Even the complaint office has no idea how to sort out things and is just pointless. Constantly keep telling an untruth, making errors, breaching the contract and unlawfully holding your money.
1/5
TrustpilotPushy salespeople not interested in selling houses
Trying to book a house viewing should be straightforward. They are more interested in selling mortgages and other products. My son has been looking to buy a house and while other agents are easy to deal with, Connell's have added friction and are very pushy. So much so that they are off the list for potential viewings.
1/5
TrustpilotIf I could give minus stars I would
If I could give minus stars I would. When you really need something, you might as well talk to the wall, they never call you back, they give bad advice then hide like the cowards they are. Worst company, DONT DO BUSINESS WITH THEM, UNLESS YOU CAN AFFORD TO LOSE TIME AND MONEY. they need to shut down to be honest.
5/5
GoogleSharon and Jade worked tirelessly to help us sell our house and within months they found a buyer for it when other estate agents had failed. I am eternally grateful because Sharon gave me hope when I had completely given up. Such a hardworking team, always a really warm welcome when you walk in, I thoroughly recommend Connells for buying and selling properties.
1/5
TrustpilotRude rude rude
The ‘gentlemen’ who came round to do a survey was one of the rudest and arrogant individuals I’ve ever met. My partner and I were astonished. Luckily they were doing it on behalf of my lender so I’m not paying them a penny. If it wasn’t for that his attitude wouldn’t have even got him through the threshold.
1/5
TrustpilotDon't use Connells
After several years of one mistake after another, we have finally changed from Connells to another letting agent to rent out and manage our property. I don't know how that is going to work out yet, but honestly no- one could possibly be less efficient or less interested than Connells. The front office staff are great, but the back office doesn't appear to exist...
1/5
Trustpilotconnells oldbury
connells oldbury mortgage service paid £600 for a lifetime membership and then they want another £90 to find a mortgage anthony from the oldbury branch absolutely useless dont waste your money should not be allowed to rip first time buyers off
1/5
TrustpilotDidn’t turn up and denied any contact was made
Phoned me up and booked a survey. Told me they would contact me the day before with a 90 minute time slot. Booked the day off work. No contact no one turned up. When they were contacted they denied all knowledge of contact. Even though I’ve got the original call in my phone log. Very unprofessional.
1/5
TrustpilotVery bad experience
We dealt with the Exeter office in particular and it was shockingly bad service, no customer service, no communication, wouldn't take any responsible for their actions even when they were in the wrong which they were on numerous occasions. It was a really stressful and upsetting experience and one which I will never repeat, you have been warned!
1/5
TrustpilotAbsolutely dire
Absolutely dire. These people have zero expertise. They undervalued my home by about 60k after a 10 minute viewing. Didn't ask any questions. The house was 180k. We spent 75k massively revamping and extending, and these fools valued it at 190k, despite a much smaller house 2 doors up selling for 230k. Absolutely preposterous. Avoid at all costs.
1/5
TrustpilotOn behalf of BC Developments
On behalf of BC Developments, the Sleep Apnea Clinic Ltd, myself and Dr Coker, it is impossible to recommend this company in their capacity as estate agents, property management, valuation experts and auctioneers. We have been on the receiving end of their incompetence in all aspects. Please avoid.
1/5
TrustpilotThe worst company I have ever dealt with
Terrible. . Worst service no help with problems and when we moved out completely on landlords side when demanding 100% of deposit even though we had left condition the same. Items listed on inventory that did not come with property the reason. In the end gave up as stressing us out. No care given to the customer only landlords. Will never use again.
1/5
TrustpilotAwful
Awful. Do not use these guys to sell your house. I was actually told that they would not allow me to view property simply because I did not want them to send me further sales paraphernalia. If they were selling my house and I found out that they had turned away a cash buyer I would be furious. AVOID!
5/5
TrustpilotA letting agent from Connells in Exeter…
A letting agent from Connells in Exeter spoke to me on Friday morning and had photos of my property advertised on Rightmove by that afternoon.By Monday morning the lettings team had organised an open afternoon with five viewings for the Wednesday. They have been incredibly professional and helpful. I would not hesitate to use them in the future.
1/5
TrustpilotInsulting
Insulting, absolute clowns (estate agents words, not mine). Surveyed our property and valued it at 165k, even though we had 3 bids over 180k (181k and 2 at 186k). They have caused the collapse of the sale and the other bidders have moved on. I will not let them near our property again.
1/5
TrustpilotTerrible and disrespectful people
Terrible and disrespectful peopleNot able to put even correct info on the website - we had to request corrections three times.Late for viewings or not shown up at all without any informationHave to chase all the time for anythingAlmost in the end of the deal threats... I would never ever in my life use them again and wouldn't recommended even to worst enemy
1/5
TrustpilotConnells have been disappointing at…
Connells have been disappointing at every turn. They were supposed to find me young professional tenants but they found me students. They have cost me time and large amounts of money and have done absolutely nothing positive.
1/5
TrustpilotDisatisfactory behaviour
I just moved In from another country and approached Connells regarding renting, I was misguided and a huge amount of money was taken by the connells which they did not pay also they have been dragging the case since the past month. Because of the misguidance I was homeless. I would say never pay the Connels unless you are sure about the deal.
1/5
TrustpilotHorrendous experience
Horrendous experience with connells longwell green. Items of huge sentimental value went 'missing' after one of their members of staff entered the property. Didn't give a stuff about the theft when confronted. And have done virtually nothing to find the missing items. Horrendous
1/5
TrustpilotDon't know their schedule
Booked a couple of viewings with their Swindon office for the properties they are selling, received texts to confirm the bookings and both times at last minute they ring to tell that they don't have time to show the property what a waste of time they are, losing clients and possibly losing a sell.
5/5
TrustpilotAisha in the wolverhampton branch
Aisha in the wolverhampton branch, is very professuonal, informative and friendly when she visted to vist my property to let. She is a very good credit to your company. Her knowledge of the business is very good and she takes her time in step by step explaining the process as it was my first time using an agent.
1/5
Trustpiloti have sold thru connells recently and…
i have sold thru connells recently and let a property out thru them - never again!!! plenty of hidden costs and the initial payment doesnt cover what you think it does. service was terrible and patronising - they need to seriously rethink their business ethics and retrain their staff - very money hungry!! do it yourself or choose a smaller company
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