Trusted Agent profile · Swale
★★★★★
1,647 reviews across 2 platforms
7 Market Place, Faversham, ME13 7AG, Swale, ME13 7AG
Connells's office in Swale, at 7 Market Place, is rated 2.0 out of 5 across 1,647 reviews on two platforms, including 40 Google reviews rated 4.4.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
5/5
TrustpilotHonest state agents
Connells is a very well stablished estate agents... every one knows about that.Obviously, they are a business: they need to sell your house, help you to rent it out, etc., so they are more than willing to do business (a bit pushy sometimes), but overall, the professionalism is top notch, at least in my personal experience, from the sales manager to the mortgage broker and everyone involved.
1/5
TrustpilotOne star it s way to much for them
One star it s way to much for them. As a tenant i ve waited 2 and a half months for a sink tap replacement and a window repair. Now, my boiler is faulty and i have already 2 weeks waiting. Outside are - 7°C.Worst agency ever ever.
5/5
TrustpilotCustomer Feedback
Hi StephanieI just wanted to say a big thank you for all your help with the sale of my parents’ house in Horley. The support we received from Connells was excellent from start to finish, and without your help, it is highly likely that the sale would have fallen through on a number of occasions. I would happily recommend your services to anyone thinking of selling their home.
1/5
TrustpilotAvoid this appalling firm
What an appalling firm. Moved out of a rented property as the property manager, based in Birkenhead would not arrange essential repairs.Currently raising a complaint with the tenancy deposit service.Avoid Avoid Avoid
1/5
TrustpilotThese guys are waste of time
These guys are waste of time. Hardly spend 2 mins in your house and god know what makes wrk think that your house is almost 50k less than the actual value of your house. They simply don’t do any home work. At first I was proposed a desktop valuation so you can think how lazy are they. Don’t waste your time with these guys.
5/5
TrustpilotExcellent service
Kellyy has been very helpful during my rental process. Her service is excellent.
1/5
TrustpilotCannot believe how poor this business…
Cannot believe how poor this business is.Not one call returned, not one call made.They were tasked with getting a valuation.Then stopped.5-10 phone calls later and missed promises, deadlines, etc.Waste of time - buyer beware.Still wasting my time with them - yes, they still say they will call you - they don't.
1/5
TrustpilotReligion not tolerated in estate agents positions
I have applied on several occasions for roles at Connells (Bridgfords ). I am unable to work on Saturdays for religious reasons. As i result I was turned down for estate agents positions. They are a large set up and one think they could have done more in this regard.
1/5
Trustpilotdon’t get a job here...
using the company is one thing. but working for them is another. treated like absolute s***. false promises and dodgy scrips to learn. management are awful, so called ‘leaders’ give false motivation and crap advice. ‘too depressed’ to be on the phone apparently all for less than minimum wage for 50+ hours a week. exploitation at it’s finest. how funny.
1/5
TrustpilotDisgsusting service
Disgsusting service. Promise a friend to get them moved within 2 months and it has been 4 and no dat given. Now they say 2 weeks delay. Seriously disgusted. Not an agent my friend dreamed of selling. Do not recommend this at all, an absoluate waist of money and a load of time if you r going to use them.
1/5
TrustpilotIncompetent survey, uncontactable.
Incompetent survey, uncontactable.Terrible surveyors. Performed a survey on our flat and incorrectly identified a health and safety issue with our windows that was contradictory to national legislation, putting our whole sale in jeopardy. What makes matters worse is they are uncontactable as they hide behind their estate agents who will not permit any discussion of the survey and are intentionally obstructive.
1/5
TrustpilotClowns!
Clowns! Avoid, avoid, avoid! Despite every property selling on the same block within 4 weeks, and for more than the MV, valued at zero. I’d quite like taking a test case/SAR against them.
1/5
TrustpilotVery disappointed with Connells
Very disappointed with Connells. Twice they were supposed to conduct a revaluation of a property, having at least two weeks notice. Both times they cancelled due to the person being sick, without arranging someone to cover. They failed to communicate this to the mortgage company and ourselves until very late in the process, causing us a lot unnecessary stress.
5/5
TrustpilotI recently used Connells to purchase a …
I recently used Connells to purchase a property. Shane Clancy and Abi Goodyear provided an excellent service as my mortgage broker and coordinator team. They ensured that any issues were resolved and that i was kept informed at all times. A delay from the mortgage lender near the completion date was quicky escalated to higher management level to ensure the sale would progress smoothly. Thank you Connells.
1/5
TrustpilotJoke
Joke! Absolute joke! Just valued my house at 50k less than the previous co did a couple of months ago and since then we’ve had significant work done. Incidentally the valuation they came up with was only 25k more than we paid for it 14 years ago and it was literally just a stone shell. Like I say, total joke!
1/5
Trustpilot10 months to finalise a sale
We have been in a property sales chain of 3 since December 2019 - 2 of which have been sold by Connells. We have been promised move dates of March, June, August and still not got a date to move. They have been unable to sort any issues out for 10 months .Even allowing for covid that smacks of serious incompetence.
1/5
TrustpilotReally dissapointed with the service…
Really dissapointed with the service from these agents. Never come back to you on the phone with updates on the offer I made, rude on the phone and shoulting. I've been trying to arrange a viewing for 4 days which never hapen and in the end hanged up the phone on me. Waste of time 100%
5/5
Trustpilotbasingstoke connells, what a great service and team!!
Hi Matthew,I would like to take this opportunity to thank you and the team at Connells for your help and support throughout the purchasing process of my buy to let apartment.You are professional in your approach and courteous in your communication, in addition to being very knowledgeable about the local housing market.I would certainly work with Connells again in the buying and selling of property.Kind regards,Roger Moore
1/5
TrustpilotThey Dont return your deposit
They Dont return your deposit Don't go with connells rotheram they are absolute trash I'll just magic another deposit from my a#÷% when I'm desperate to move due to needing to get away from domestic violence.
1/5
TrustpilotThese guys are horrific
These guys are horrific. Messed us about moving in, messed us about while we lived here and now messing us about to make us leave, only 12 months in. Replied to a repairs request with an eviction notice, lie through their teeth about everything. Absolutely shocked at the level of quality here, expected more from connells.
1/5
TrustpilotPut forward a cash offer (£5,000 over…
Put forward a cash offer (£5,000 over the asking price) on a property with Connells, they told me the vendor rejected it. I’ve now discovered the property was sold just 3 months later for £3,000 less than I put forward). Avoid this estate agency they are not trustworthy
5/5
TrustpilotBest company
Best company! Chloe explained everything clearly and keep us up to date throughout ! Very friendly with customer !
1/5
TrustpilotPart of House had to be demolished
Part of our house had to be demolished. The full building survey from Connells was full of significant errors. They do not follow their complaint procedure- our complaint was passed straight to their legal team- who refuse to answer calls or emails.
1/5
TrustpilotConnells survey - do not use
Connells surveyor conducted a home purchase survey, supposedly.Failed to notice basic structural issues such as the roof being wonky! Main roof timbers clearly deformed by simply looking quickly through the loft hatch.Survey findings comprised of just a few lines basically confirming there was a house, made of brick, at the address.Doubtful that a surveyor actually attended the property - likely used Google Maps.Horrendous quality service.
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