Trusted Agent profile · Swale
★★★★★
1,647 reviews across 2 platforms
7 Market Place, Faversham, ME13 7AG, Swale, ME13 7AG
Connells's office in Swale, at 7 Market Place, is rated 2.0 out of 5 across 1,647 reviews on two platforms, including 40 Google reviews rated 4.4.
Every review we hold for the Swale office, from every platform, shown as written. First names only.
1/5
TrustpilotKeep sending me junk mail
Keep sending me junk mail - signed up to their new property alerts, but when I tried to unsubscribe after buying a property through a different agent, they kept sending me loads of junk mail. I have contacted them about 5-6 times now to stop and they still won't stop nearly 4 months after I first unsubscribed.
1/5
TrustpilotAwful do not let with them especially…
Awful do not let with them especially the one in plymouth. Will delay application and then refuse to give you your deposit back when they decide to cancel. Scammers
1/5
TrustpilotClueless Surveyors
The surveyor valued a house i own as a garage conversion and would not see the error of their ways. Its a new build! Surely the planning application gives it away!! Shocking organization. I will never use a lender that uses them ever again.
4/5
TrustpilotMy experience with connels is not as…
My experience with connels is not as bad as with foxtons
5/5
TrustpilotFrom start to finish of the sale of my…house
From start to finish of the sale of my house Connells staff were there with me , always returning calls and emails , offering support and explanations , I couldn’t have done it without them , special mentions to Rachel and Kate , amazing people , thank you so much for your care and attention
1/5
TrustpilotSale of house
Worst company ever sold house no contact waited 12 weeks buyer pulled out connells did not even know. Sold agin waited 4 weeks to tell my solicitor worst customer sevice ever. Not suprised to see so many sokd signs as they aint intrested unless the sale is worth over 250000. Not enough money in it for them.
1/5
TrustpilotDo not use this terrible letting…
Do not use this terrible letting agency. Staff are rude and unequipped to help. I have had major issues with my property since I moved in and three months later no nearer getting them sorted. Really bad service. Will never use them again and will get out of my contract as soon as I can.
1/5
TrustpilotMY SIMPLE ADVICE TO YOU IS NEVER USE…
MY SIMPLE ADVICE TO YOU IS NEVER USE CONNEL PLEASE. THEY ARE SCAMMERS. I HAD A VERY BAD EXPERIENCE WITH CONNEL. THEIR BRANCH MANAGER NAMED NICOLA IS BULLY AND TOXIC. AVOID WITH ALL COST
5/5
TrustpilotExceptional Service
I recently rented a house managed by Connells. I must say my experience with them was exceptional. From Jess to Andrew, I have no complaints. They are very professional and patient. Thank you so much guys for your excellent customer services.
1/5
TrustpilotWouldn't let me view a property as I…
Wouldn't let me view a property as I wasn't selling my house with them, and told me unless I let them sell my property I wouldn't be aloud to view any of there properties, they are bullies and only want to take money/make money from you.
1/5
TrustpilotUnprofessional
This company think it's ok to heavily leaflet properties where it states clearly on the letter box no leaflets junk mail etc - After calling their Exeter office for the 3rd time the guy pretty much told me it wasn't junk mailing and wanted my address , rude . These get out straight in the bin
4/5
TrustpilotConnells ok
Connells came to value our house as we were thinking of moving. I had a few agents look at the property, and think they came up with the fairest market evaluation. We changed our mind about selling due to the pandemic, but I found them to be fairly professional.
1/5
TrustpilotReported to RICS - One of their surveyor keep devaluing…
One of their surveyor keep devaluing all his property reports. Have reported to RICS (Royal Institution of Chartered Surveyors) about this matter. This company should be banning on business! They charged huge amount of money to run homebuyers report and then taking micky out of it!
5/5
TrustpilotJenna Burford she made every effort to…
Jenna Burford she made every effort to make sure I get the house I wanted. Looking at my personal needs as opposed to lumping me in a good. I would recommend Connells any day
1/5
Trustpilotvery unprofessional people and big lair…
very unprofessional people and big lair ... unrealistic work ...
1/5
TrustpilotWould give 0 stars if possible
Would give 0 stars if possible. Staff at the Queensway branch are appalling and unwilling to help! Constant problems but just brush their hands off. Half of them have no idea idea what they are doing and very unprofessional. Will never use them every again!
1/5
TrustpilotConnells estate circus Exeter
I have never encouter more rude and incompetent so called estate agents. I tried to view a house but the agent never called to tell me that the landlord cancelled. Than Ash turned up at the wrong house for the next viewing. Landlords please avoid Connells estate circus with plenty of clowns.
5/5
TrustpilotI enjoyed splendid professionalism
I enjoyed splendid professionalism from Hamza Raim of Connell, during my search for a house. I will always recommend you guys to my friends. Nice job Hamza.
1/5
TrustpilotIf I could give 0 stars I would.
If I could give 0 stars I would.Had my flat on the market with Connells for 6 months and it was the worst experience of my life.Would conduct viewings without telling me.Would leave our front door unlocked.Tried to push me to take an offer way below what I wanted. Arrogant staff.Avoid!
1/5
TrustpilotVery poor valuation
Very poor valuation. Took over 4 weeks for information to be passed onto mortgage lender. Lender advised out IfA that the valuer had used 'outdated terminology ' that lenders no longer use and he would not clarify any points in a timely fashion leading our 'portable ' product to run out of time. Poor professionalism
1/5
TrustpilotPure hell
Awful service. Have rented my house through connells for the last year. The service was so bad it putt me off renting it out again. No communication. I had to chase up inspections. Rent payments. Was over changed for work they carried out. It's been a year of pure hell
1/5
TrustpilotNOt even checking the window properly for £700
We asked for a survey with option, to cover any risk. When we moved in we discover on one window, the double glazing was not sealing and the window was full of humidity between the glasses. They replied their check is done on a sample of window not all of them.For this we paid £700.
1/5
TrustpilotWinchester lettings are utterly…
Winchester lettings are utterly incompetent and I believe corrupt. I am a landlord, Connells collect the rent but then don't pass it on to me, currently the rent is 23 days late despite the tenant paying on time. The lie, lie and lie. Please go elsewhere. Certainly don't even deserve 1 star
5/5
TrustpilotVery good experience..
I had a good and helpfully experience in this company.Esoecial with the mortgage service with Shannon Garnett .She.s a profesional .I can recomand for everybody who.s need a mortgage.Thank.s and regards..for all the team.Tibor.
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