Connells Faversham reviews in Swale

★★★★★ 1/5

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Incompetent Immoral Imbeciles.

Incompetent Immoral Imbeciles.The advice is never to use this company for either managing properties or as an estate agent, they are complete Incompetent, Immoral Imbeciles.As a landlord they have cost me thousands.They lost the tenancy agreement, the check in inventory and the keys.Due diligence, care and professionalism are not in the dictionary at connells.Without your sanction they will sub-contract works they deem necessary to another connells company, who sub- contract to another connells company, who sub contract to a local supplier. You are then advised by a company you have never heard of that you have been charged for the privilege! People correspond with you from a different company name then claim to work for connells.Connells have now repaid for the works charged plus legal costs, but only after they gave me the run around and protracted correspondence between different ‘companies’ ending in small claims court.The only ‘Excellence’ they have is in incompetency, is this what they claim when providing training to employees?Both the tenant and myself had been lied to by the local branch with the return of the keys resulting in days of delay and additional cost, I am well rid of this company.Their performance is so bad I have also stopped looking at any properties they market, I would not buy through them if they were the last agent on the planet. If this is the ‘best possible service’ they all need to retire.

Richard · 23 October 2021

★★★★★ 1/5

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Worst company to sell a property with

Worst company to sell a property with. They have extremely poor communication. Never reply to any emails. Everytime we phone them the person we want to speak with is all always conveniently out the office.. they never tell you the truth with what's happening with your sell of your property instead they make up lies to try and bide them more time.

Mia · 11 September 2023

★★★★★ 1/5

Trustpilot

Rubbish service

I was told that Connells is a great lettings agency, however I was very disappointed with their service.I first got in touch with Connells regarding the property that I have seen on right movie. I was sold a dream and not the reality buy them. The property advertised doesn't look like the photos. As well I was told that the internet for the property supports all the internet providers. However the reality is completely different. I have tried to get the internet installed at the property to find out two weeks later of waiting for the live day to take place that the internet cant be installed due to not having a supporting line for it. Connells shouldn't advertise the property and say that its all good and the property looks like pictures when it doesn't. As a lettings agency its their responsibility to make sure that the photos match the reality.I can say for sure that Connells has never visited the property and has no idea how it looks like or what state it is in and yet they are advertising it as a dream. Very disappointed and will never deal with Connells again. I suggest you all do the same unless you are willing to accept a crappy and uncleaned place.

Ausra · 8 October 2021

★★★★★ 1/5

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Cornell’s Huntingdon (David 01480…

Cornell’s Huntingdon (David 01480 218868) couldn't give a…. Corrupt, corrupt and more corrupt beyond belief. I put in a offer which I timed out after 3 days. Was asked by this branch to extend my offer period due to new viewings by other parties. During this period place sold and I wasn’t even consulted to revise my offer. No doubt David got his purse from his investor mate. Stay way clear from this branch

Aw · 5 August 2022

★★★★★ 1/5

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If I could give 0 stars I would

If I could give 0 stars I would 5 months ago my mortgage was accepted on a property, they ignore your emails, you call and ask to speak to the person dealing with your case who are always busy or not at their desk and when you ask to speak to a superior they refuse to transfer you through ! I'm fed up and very close to changing solicitors now, the worst experience of being a first time buyer.Still waiting for my call back ! Still have not had it Absolute joke of a company, I would not recommend them to anyone

Charlotte · 30 September 2021

★★★★★ 1/5

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Horrendous company

Horrendous company - do not use!!! Needed them to do a survey on one of our properties for remortgage purposes. They valued a large 3 bedroom flat in a nice quiet area at £0. Not because there was anything actually wrong with the property but because the surveyor decided people might not want to buy in that area. Again, a nice quiet wee street beside a local school and Tesco etc.When I phoned Connells to question this I was told the surveyor refused to explain or discuss it further.This ridiculous attempt to survey a property has created a huge amount of stress and worry, and their inability to take responsibility for their actions demonstrates their utter incompetence.After looking through the reviews I now see that many others have also had shocking experiences with their valuation services.Absolutely appalled. I can only warn others to stay away. And if you are using a lender who use Connells, you might want to find another lender!

Ms · 30 September 2021

★★★★★ 1/5

Trustpilot

I would never use this agent again

I would never use this agent again. I have used a number of agents over the…I have used a number of agents over the last 20 years for my rental properties and I have learned the hard way not to use corporate letting agents. You get passed from one department to another. There are endless mistakes and incompetencies. I’ve had many different account managers as there is a high turnover of staff. They promise things will be done and they aren’t you chase them they promise things will be done again they don’t you have to chase them againOne example of many is that I have been trying to get a rental payment from the landlord insurance policy I took out with The agent. After three months nothing had happened. I chased it up and the branch had not returned the claim form. I then wrote a formal complaint. I assumed it would be sorted. One month later it still hasn’t been actioned. They also use local contractors who have to pay a commission to the letting agents so you will be paying a higher amount than if you found your own contractor. They definitely put their own interest above that of the landlord.I have also been told that they no longer hold the keys for my property when I know they are there. This is one of the very basics that you would think that our local letting agent and hold the keys especially when the landlord lives over 200 miles away. When I did visit the branch I was quite surprised at the lack of local knowledge of the area considering they’re meant to be property experts. I would never use this company again.

Clare · 24 September 2021

★★★★★ 1/5

Trustpilot

IM THE OWNER OF A PROPERTY BEING SOLD…

IM THE OWNER OF A PROPERTY BEING SOLD THE BUYER IS USING THIS COMPANY TO DO A SURVEY AND VALUATION A TIME AND DATE WAS ARRANGED THEN MY TENNANT CANCELLED THE APPOINTMENT AND RE ARRANGED IT FOR A DIFFERENT DAY WITH THIS COMPANY NOBODY FROM THIS COMPANY NOTIFIED ME TO TELL ME IT HAS BEEN CANCELLED AND RE ARRANGED I AM THE OWNER OF THE PROPERTY THEY SHOULD BE CALLING ME TO RE ARRANGE THE APPOINTMENT NOT MY TENANT I WOULD NOT RECOMMEND THIS COMPANY

Jeff · 22 September 2021

★★★★★ 1/5

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Connells Surveyors Leeds

Had a terrible experience with Connell's Surveyors purchasing a flat. The root of the problem was the lack of communication throughout. Refused to give a valuation, then after much follow up managed to secure a homebuyer's valuation but they still at that point wouldn't give a mortgage valuation. Based on the evidence required they should have either been giving both or none i.e. how could they value it for me if the property couldn't be mortgaged. I explained this but it was a brick wall. DO NOT USE.

Tom · 18 September 2021

★★★★★ 1/5

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Soul & Financially Destroying 6-month…

Soul & Financially Destroying 6-month experience.Renting a 5-Bed country property at over £1500 per month - our dream home was ruined by the double-handed, Lies, Incompetence and outright negligence at the hands of Connells and its attitude towards its clients.Structured as a Pyramid Franchise - all issues, of which you will have MANY are outsourced to their central Liverpool customer care team, who are consistently abysmal at every stage of the rental process, slow to respond with any local issues you will encounter and deceitfully flip utility providers without having prior consent (which could lead to a number of serious problems including, poor credit rating)Even staff in their local office, knowingly admit its company values are adverse to its clients those also reflect internally - I personally noted 2 key members of staff leave the company within a short timeframe.Every matter is concluded in Connell's favour, working lockstep with their 'contractors' who overcharge for the most basic work.Please take this warning, read all the comments below and AVOID at all costs, protect yourself your FAMILY, ASSESTS and SOUL from despair and financial loss.This estate agency seriously needs investigating for its conduct and crooked practices.

FamilyMan · 9 September 2021

★★★★★ 1/5

Trustpilot

Customer service training needed

I had the misfortune to have to talk to someone from this company, I can only say that their customer service training needs a complete rethink. I am selling my house so the survey was on behalf of the buyers mortgage company, and I have no fault to find with the gentleman who came to my house. I don’t even feel I can give the person I spoke to at Connells the title of ‘Gentleman’ because he was far from it. I came home to find a that I had missed two phone calls, I rang the office admitting that I’d missed the phone calls only to be met with the comment “ oh we thought you were trying to avoid us, most people do”. When I told him that I’d been on holiday he replied “well I suppose that is allowed”. He then told me what I was expected to do when the surveyor arrived, no question as to whether I would be able cope with the requirements.If I ever need to employ the services of a surveying company I would certainly make sure that I would not employ Connells

Sue · 7 September 2021

★★★★★ 1/5

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Avoid at all costs !

So we decided to go with Connells to sell our house, as the lady that initially came out was lovely and made us feel confident to go ahead and put our house of 26years on the market.After that time, it went downhill, once the house was sold, Paige who had been given our case to proceed with, never seem interested, had to be chased for everything, gave us no information unless we had to ask for it. Even when we dropped the keys off, there was no "good luck" or effort made to be pleasant. Also the PPL converancing that they recommend i wouldnt touch...nightmare. My best advice, would be to avoid !

Faye · 31 August 2021

★★★★★ 1/5

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Useless Mortgage Advisor

I put an offer down on a property back in March and Connells insisted that for the offer to be accepted and for a “quick sale” (even though it took about 5 months from putting the offer down to completion) I would have to use their in-house mortgage advisor. So I agreed to use their mortgage advisor who was completely useless. He couldn’t even find me a mortgage and said it was because I didn’t have a good enough credit score. I did my own credit check through Experian and my credit score was excellent. So, to cut a long story short, I went through my own bank in the end and they gave me mortgage offer within days. If you do put an offer down on a property marketed by Connells, DON’T agree to use their mortgage advisor. It’s a waste of time and put us back about 2 weeks!

George · 27 August 2021

★★★★★ 1/5

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Remortgaging to borrow for a loft…

Remortgaging to borrow for a loft conversion of 3 bed semi in Aldershot. Passed all affordability and credit checks - bank sent out someone from this firm who was in the house all of 5 minutes. Next door neighbour with identical property and vastly smaller garden (1/3 of size of ours) sold 2 weeks ago for £350K. Our valuation by these people - £340K. We have a garden office, an extra off road parking space (3 in total), planning permission for a 1 storey extension 4m x 7m and the extra garden area. Looking at other similar houses in the same area £390K was the average. The Connells agent was advised of all of this and did not impart this information to the bank. £370K was what would have been my lowest estimate based on the recent sale next door, but how on earth did they go lower?! This means a higher LTV and more interest. I have challenged this with the bank, but the stress and infuriation that they failed to act professionally, did no research apart from looking at property sales from 10 years ago and submitted an inaccurate/incomplete report to the bank leads me to question their competence. I would not recommend any bank uses them.

Adam · 18 August 2021

★★★★★ 1/5

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Under Valuing Houses!!!

Paid over £800 in valuation fees and the surveyor has under valued both properties, all other houses on both new build sites have been valued at the sale price. The properties that have been used for comparison are nothing like the new build and the increase in current house prices has not been taken into consideration. We are first time buyers and had a horrible experience because of Connells. They have no procedure to make a proper complaint, I was given three different phone numbers to be told there’s nothing they can do, eventually was given an email address. Will be reporting to RICS if this doesn’t get sorted.

Alex · 4 August 2021

★★★★★ 1/5

Trustpilot

rather not

New to the property market, so contacting different estate agents, one of them Connells. First called a branch nearby, got promised they pass on my number to the responsible colleagues to give me a call back, nothing happened. Reached out via email, nothing happened. Saw a very interesting property and contacted them via a website to arrange a viewing only to receive quite a short email requesting me to call them back (they did have all my details so could have just phoned me). Anyway called the number they gave me, the person who sent the email answered, I introduced myself and said what property it is about. She firstly didn't have a clue what was going on, pretended the phone line was bad, took my number and promised me to call me back right away. And she didn't, no call the whole day or the following. Not sure how they make any business, as according to other reviews, this seems to be pretty standard. Totally different experience with other estate agents so far and will definitely pick them over Connells anytime, sadly might miss out on a dream flat, but will certainly avoid more stress and banging my head against the wall.

Bookworm · 31 July 2021

★★★★★ 5/5

Trustpilot

Keep well away !

Very helpful until straight after the contract signed,had to repeatedly ask to get my contract - only my threat of not paying fees prompted its delivery, found they overcharged me, also incredibly difficult to speak to anyone, their sales progress was virtually non existent - in fact they failed to inform me that the moving date had been agreed i found out by accident from the vendors agent created chaos and so much stress! will NEVER use these "estate agents" again, not happy!

Andrew · 22 July 2021

★★★★★ 1/5

Trustpilot

Avoid at all costs

We are current Connells customers with a rental property on their books.To anyone thinking of using their rental service beware -everything is wonderful until you sign the contract. Too many points to list, but rest assured that they will always side with the tenant on issues, you’ll be passed round the world trying to get answers (poorly trained staff who don’t last long) and the check in/out forms they use aren’t fit for purpose.Avoid at all costs

James · 20 January 2022

★★★★★ 2/5

Trustpilot

Could you guys pls stop adding fake…

Could you guys pls stop adding fake virtual tours on your ads on zoopla and right movie. It's absurd you would a video of a virtual Tour which just shows picture slides. If you don't have a proper video then let it be. I find this very annoying to open a virtual Tour video and you are showing me animated pictures.

Uche · 28 August 2023

★★★★★ 1/5

Trustpilot

Terrible agent

Terrible agent! I requested a refund because I mistakenly paid my rent twice when trying to sort my standing order I rang all last week to get it sorted and all I was getting back was we will sort this as soon as possible. When I rang at the end of last week on Friday the woman said I don't see any action being taken so nobody did anything! She sorted it all out for me and told me should be in my account on Monday meaning today so I rang to make sure and they said yes it will be in my account after 4pm which was great. I just got a email saying it will he in my account in 3-5 working days. The place needs shutting down can't manage anything.

Chloe · 5 July 2021

★★★★★ 1/5

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Bed bug infestation untreated.

Luisa · 11 December 2025

★★★★★ 1/5

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Bad news

We thought we were just getting a valuation of our house but they conned my husband into signing up with them with a 14 day cool off period which I did when I saw what he had signed for. We have been hassled by them ever since and after 3 months have received emails from premier property why haven't we signed papers to sell our house as connells didnt cancel our 14 day cooling off period. Lack of communication or tactics not sure which but dont trust them they are con artists just interested in selling your house. Dont be conned they are very believable

Mr · 29 June 2021

★★★★★ 1/5

Trustpilot

They only reply to you when it's in…

They only reply to you when it's in their advantage.They only reply if THEY need something from you. If you have any enquieries and want to speak to someone..good luck. Tried calling the agency 15 times in a single day, sent multiple emails, no reply, only for them to send me an email days later telling me that my rent is increasing HORRIBLE EXPERIENCE

Bio · 2 June 2023

★★★★★ 1/5

Trustpilot

Connells Lettings are stealing our money

Connells Lettings beyond awful. Too many problems to list here, but the final straw is that they are refusing to release the tenant deposit to partly offset considerable rental arrears, with no legal right to do so. They are basically stealing our money.Would have been so much easier to manage the tenants ourselves, plus we would have avoided the letting fees.Avoid these letting agents at all costs!

Duncan · 1 March 2023