Connells Faversham reviews in Swale

★★★★★ 1/5

Trustpilot

The worse estate agent

This estate agent do not know what they are doing on a day-to-day basis, issuing keys to your house where you are still living there and not informing you that the surveyor was calling around.Staff seem very uninterested in working for the interests of the customer , been rude , not using you given name, telling you that they have been working very hard ( which is what they are supposed to do ) also placing the phone down on you. Made 4 complaints on this service, still unknown what is happening about these complaints , as with the rest of the service it’s on hold ! Would never use them again and if people are wise they will not use them.

Karon · 24 June 2022

★★★★★ 5/5

Trustpilot

I would like to thank the Connells,especially Rebecca Nicholson.

I would like to thank the Connells team,especially Rebecca Nicholson.She worked very hard and got my parents a property very quickly.I appreciate her dedication and how patient she was.Even though my parents do not know english she did her best to please us.Highly recommend them.

Mihaela · 26 July 2019

★★★★★ 1/5

Trustpilot

Rude call centre agent

I received a call from seemingly a call centre after initially speaking with a helpful chap in the Leamington office for a property i was interested in. I wasn't aware that my details would be shared for general sales calls, i only wanted to be notified for potential properties. The person who called me asked questions around my property, valuations, and mortgage options. On the latter point i said i was going to stay with my mortgage provider and port due to fees. She referenced reduced rates with other lenders, but i referenced we don't want to pay a £6,000 fee to our current lender. She then said "so don't you want to save money?" as though I'm some sort of idiot. I said that i doubt highly that a new lender could give me rates so preferential that the £6k would suddenly become irrelevant. Cheap sales tactics and frankly not the way to speak with potential customers.

Tracy · 20 June 2022

★★★★★ 5/5

Trustpilot

Just wanted to say how great the…

Just wanted to say how great the Connell`s Mortgage Service Manager Ali was, he listened to what we wanted to achieve gave us the right level of advice with lots of options to consider and helped with the paperwork, nothing seemed too much trouble. 10/10.

Andy · 25 June 2019

★★★★★ 5/5

Trustpilot

House sale

I have used Connells twice to sell property, this time they were outstanding, nothing too much trouble. Jackie was brilliant, can't praise her enough, and believe me she was challenged. Thank you All so very much.Wish you on going success in the future. Regards Ann & Bob King.

Ann · 25 November 2016

★★★★★ 5/5

Google

Massive help buying my first home. Always there at the end of the phone to answer any questions I had always updating me throughout. Thanks for all your help Especially Joseph absolute legend 👍PositiveResponsiveness, Quality, Professionalism

Paul · 13 November 2021

★★★★★ 1/5

Trustpilot

Avoid like the Plague- they are thieves.

Connells rob money from landlords with undecipherable payment statementsso far they have stolen £500 each calendar month from ourselves since January 2022, Filing complaint after complaint just doesn’t seem to have any affect, Due to their incompetence in accounts Payable and complete lack of customer service I have been pushed into arrears with my mortgage lender twice.. They fail to pay the correct amounts and they are never on timeThey are supposed to be the leading nationwide Letting agency, but they consistently steal from their customers, fail any deadline they are legally obliged to. Connells you are basically crooks and sort your stuff out, Don’t treat EU citizens abroad with such discrimination, you lost a customer for good, if anyone wants more detail just respond to this.

Maarten · 7 June 2022

★★★★★ 1/5

Trustpilot

Abysmal

Abysmal communications throughout the process of purchasing my property. Estate agent consistently gave me the wrong post code, leading to errors on the solicitor forms. Estate agent asked me for help with help to buy forms for another buyer as they couldn't do it themselves. Hounded me to exchange early with no benefit to myself. Took weeks to respond to a valuation request from the mortgage company. Falsely declared the building had been signed off by building inspection. Missed the completion date. Despite their delays, I was then threatened with my purchase being dropped by Connells as I sought to get a new mortgage as a result of the constant delays (even though this would have been a breach of the exchanged legal contract). Would give 0/5 if I could.

Elliot · 22 May 2022

★★★★★ 5/5

Google

Can't thank Kieren enough. Always friendly and polite and went above and beyond at every stage of the process. An great asset

Carol · 24 May 2023

★★★★★ 1/5

Trustpilot

If I could give no stars I would

If I could give no stars I would! Trying to purchase a property in Devon advertised by them and foolishly with hindsight accepted help from their “mortgage broker Rob.” Rob by name and Rob by nature! £698 down and no mortgage so went through our bank! … still not sure if we can buy the house! Financial Ombudsman awaits….

Stuart · 15 February 2024

★★★★★ 5/5

Trustpilot

connells kingsheath

connells branch kingsheath i had Nicola stevens come out to value house was very professional spoke me through the process also mentioned other services they provided. visited the shop seen her in the estate agents and seemed to be running the show keeping the lads on there toes making sure they were asking the right questions of their customers

Matthew · 15 February 2024

★★★★★ 1/5

Trustpilot

SLUGS

SLUGS, mould, no deep cleaning. That's what we complained about at our arrival on the property.It is disgusting, it's unhealthy, this is not what we are paying for.This is supposed to be a house for a family with SMALL CHILDREN. It's been A MONTH we started reporting these issues! No action has been taken, despite us complying with every request for proof, visits, emails, reporting.The lack of professionalism, simple human decency and bare management is more than appalling, it's criminal. Connells has been made aware of the situation, the house is uninhabitable and our health is affected by it and yet nothing has happened. This company is a disaster.

Alberto · 3 May 2022

★★★★★ 1/5

Trustpilot

Poor mortgage service

Poor mortgage service. Had to chase constantly for progress. Calls never returned. Many emails gone unresponded to. No communication whatsoever, and now berating us for them not being aware that our purchase had completed. After the last 4 emails receiving no reply, why would I update? As soon as they have their fee they don't care. Despite signing up for the lifetime service, I will never use Connells for a mortgage again.

Clare · 10 March 2023

★★★★★ 1/5

Trustpilot

Don't waste your time

Exactly the same experience described here by others (Connells in Exeter in this case). If you don't go with a mortgage brokered by them, booking a viewing is near impossible as slots are reserved for those in the list of "premium buyers" as "instructed by the vendor". The reason they gave for that: sellers want financial certainty and apparently only their financial adviser/mortgage broker can provide that (and not, for example, an agreement in principle by other mortgage lenders). Keep in mind this is *before* doing any viewings.If by any chance you manage to do a viewing with them (we managed to book a viewing just to find we were not on the list when we got to the property) don't bother to make an offer: we offered well above the asking price and the agent couldn't have shown less interest or intention to contact us (we never heard anything else from them with regard to the offer).

Eduardo · 29 April 2022

★★★★★ 1/5

Trustpilot

Unprofessional

Unprofessional - As an experienced property investor with an ever expanding portfolio, I placed a very good offer on a property requiring modernisation. My offer could not be progressed and would not be passed to the seller until I had visited their in-house mortgage advisor as they apparently had preferential rates. This is company policy I was told, and they prefer to manage all aspects in-house, I was even told that all other bidders were undertaking this process so if I wanted to be considered I need to do the same - this is not in line with FCA guidance. Even though I explained that I wanted to use my trusted mortgage advisor that I have used for every purchase over the last 15 years, this was not good enough. Terrible service from someone is supposed to be the branch manager (Tyler Copp), never experienced this before and don't appreciate being intimidated and pressured to do something that legally I am not obliged to do. The worst bit is that the poor buyer who has trusted these agents will never be aware of the offers they have missed out on because of this behavior. Avoid and go see a local independent agent.

Shaun · 28 April 2022

★★★★★ 1/5

Trustpilot

Avoid!!! Scammers!! Slow!!

Wanted to view a property connells had on the market but they wouldn’t let me view unless I met with their mortgage broker first. I met with them but had met with a few others previously who gave me better deals.I wanted to place an offer on this property and they told me because I was using a different mortgage broker they won’t “prioritise” my offer unless I went with their mortgage advisor.So I felt pressured in to using them.It took them 2 weeks to get back to me (after me ringing to see if the offer was accepted) and finally they came back saying no, even though I’d offered full price, the vendor wanted £15,000 more.I loved this house so much I agreed.I wanted a survey done on the property and could not get anyone at Connells to give me information about availability for a survey- despite the house being empty.3 weeks in (5 weeks since my viewing) I finally get a response that the vendor will let me have access for a survey,Met the vendors and they told me that they told them they had to use premier property lawyers to do all the conveyancing. They also told me they would have accepted the asking price and connells told them there was a bidding war when in fact nobody else had viewed the property. So they lied about that to get more money from me.I’m now 11 weeks in to the process with no chain as I’m renting, and a vacant property.11 weeks in I still have not secured a mortgage offer because the mortgage advisor is slow, condescending, and couldn’t give a damn. Doesn’t respond to emails and doesn’t answer the phone- they notably screen calls.I’ve rang a few times off other peoples phones and they answer, ring off mine, they don’t.Now, the mortgage advisor has told me he wrote something wrong on the initial mortgage application and because of this it has had to be amended and therefore I have lost my lower interest rate on my mortgage and cost me more money over the fixed term! All because of his mistake.I ring up at least 2 times a week and if anyone answers from the sales team, they just tell me the person I need to speak to will call me back the next day. 4 weeks later and I’m still waiting for that call back.The vendors conveyancers who were also forced by connells, premier property, are an absolute pile of junk and 11 weeks in haven’t even sent my solicitor the pre-contract that the offer has been accepted!I was duped to use their mortgage broker who has got me a crap deal, and still no offer after 11 weeks despite making me pay a 25% deposit as apparently that’s the only mortgage I could get. The estate agents don’t respond. They duped the vendor in to using PPL- all for their extra commission. The vendors have also said they have left the door unlocked when showing me around the property.I’m on the verge of giving up on my dream house because this is too long and stressful and nobody responds to you!!!!

Hannah · 27 April 2022

★★★★★ 1/5

Trustpilot

Keeping in Dark

Buying property when estate agents are Connells is absolutely nightmare. Initially there were quick feedbacks on phone. Really quick feedbacks in the span of just 5 minutes. Then they asked to go through financial eligibility through their in-house mortgage advisor to which I agreed. But I told them I have my own mortgage advisor. After the positive evaluation, I was told that vendor is not happy with offer, I increased the offer on the spot on phone call. I didn't get any feedback for more than 2 weeks. Then I sent them an email on their branch office email address asking about my offer. I immediatelly got call that there is another higher offer. They should have told me about that. I sent them revised offer in email, and they are not responding again. Oxley Park, MK branch.

S · 27 April 2022

★★★★★ 1/5

Trustpilot

If your lender uses them, go with someone else!

I had my property valued for a re-mortgage by my current lender and then re-valued by a Connells surveyor 2 weeks later. The Derby based Connells surveyor valued my house £40k below the previous valuation. We appealed and were provided with some basic, unsupported cop out reasons for the down-valuation. Clearly totally inept and negligent. They attempted to justify whilst the appeal was incorrect rather than provide evidence that their original valuation was correct. The appeal process makes surveyors totally beyond reproach and untouchable rather than admitting mistakes have been made and coming to a conclusion suitable for all. AssocRICS surveyors have no confidence in their work and scared of claims. Avoid!

Pete · 11 April 2022

★★★★★ 1/5

Trustpilot

WARNINIG

WARNINIG. CONNELLS ESTATE AGENTS... CON, house for sale you book a viewing on the day its placed on there website.with in hours .not even a for sale sign placed up [yet]. take your name contact details email...THEY came out with the story no viewing yet as we have to arrange a day with the sellers..... THEY NEVER GET BACK TO YOU> you dont even get to view the property and neither does anyone else..... STAFF LIE/ MANAGEMENT LIE.... its called CORRUPTION..BE VERY CARE FULL YOU PUBLIC SELLERS>.....

Sara · 1 April 2022

★★★★★ 1/5

Trustpilot

Shocking service from start to finish

Shocking service from start to finish. We tried to sell a property with them that was vacant. When we inspected the property a week after they had a viewing they had left the back door open. On other occasions they had left the lights on. When we were unsuccessful selling with them we gave our notice at which point they should have removed it from Rightmove so we could re list it with another agent in six weeks so it looked like a new listing. However it turned out they had not removed it from Rightmove but were not taking viewings either. This is just to mention a few of their continual cock ups.

Dan · 30 March 2022

★★★★★ 1/5

Trustpilot

This company deserves 0

This company deserves 0. Lender TSB appointed Connells who are unprofessional and lack credibility in what they do. They valued my property at 60k less and said the rental value is £1400. Absolute nonsense, there is no 3 bed to rent for £1400. Rental for a 3 bed is £1650 - £1800 and that figure was not plucked from thin air and can be found on Rightmove and came from 3 estate agents. Sold properties for the area can also be found on Rightmove and zoopla A 2 bed opposite me which needed work went for £425k and I put my 3 bed down as £450k already refurb. My house is also between two project worth £6bn in a 25 years regeneration area. The surveyor was rude and unprofessional, it’s like my face didn’t fit. The guy has development needs. If you hear Connells will survey your property, cancel your mortgage. My property has been with my family for over 25 years and Connells said the walls are thin and “prone” to damp. This was not based on seeing damp. The word used was “prone” and not backed with evidence to uphold the statement. Where’s the damp for 25 years? Over this period the property has been with 3 mortgage lenders and surveyed by 3 different surveyors. So clearly something is odd with how the survey was conducted. I’m intrigued to know if TSB has any metrics on how many Connells has downgraded. TSB should get rid of this company, it’s harming their business/reputation. Because of this I would never use TSB again. I lost the property I placed an offer on as a result.The guy was also late, referred to my cat as fat and didn’t call before arriving as per the expectation video I was sent. He never checked the loft and spent 10mins inspecting the house. As soon as he came through the front door he asked where is my garden which I found strange. You would think he would start with the first room, work through the house then go to the garden. He obviously had this in mind before viewing the property

Nish · 14 March 2022

★★★★★ 5/5

Trustpilot

First Home

Could not thank Lucy and Ajay enough for their excellent service. Me and my partner were renting our first home together and those at Connells made it alot more safe sailing.

Elle · 1 May 2022

★★★★★ 1/5

Trustpilot

very expensive failure - please avoid

Incredibly aggressive tactics for buyers to force them to use their broker, with a very high fee. If you get past this (and we had to resort to threats of the ombudsman to do so to get our offer in) they are disorganised and terrible at communicating. Our purchase fell through and we lost the survey and conveyancing fees, they didn’t even have the decency to handle this properly. I wish I’d read these reviews, approach with caution if you can’t avoid them.

Tamsine · 9 March 2022

★★★★★ 1/5

Trustpilot

Shocking estate agents

Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.

DM · 3 March 2022