Avant Homes Midlands Swadlincote reviews

★★★★★ 5/5

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Sending the biggest Thank You

Sending the biggest Thank You to Laura, Mick and Zoe who look after Furlough Park Doncaster. I could not wish for better team of people who make buying your home so nice and easy. Nothing ever was a problem, they went over and beyond anything that I could expect. They helped me with literally everything as a single person. They made the whole process so easy and they were here by every step of my journey for me, no ask were ever too big for them. I'm lost for words to express my 🙏 to the 3 of you. Can't thank you enough for everything that you have done and I am so happy that I was so lucky to cross paths with you all.

Evie · 17 November 2023

★★★★★ 5/5

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Cadley Village

Cadley Village - Visited yesterday and spoke with Patricia Andrew, who very helpfully showed us around Plot 212. Impressed with what you could get for the price. We are possibly not far ahead enough with our sale at this stage, but will keep in touch about other plots we looked at (Plot 242?) near the green space. Also interest in what PX deal may be available. A useful first meeting. Thank you Patricia

Charlie · 14 April 2024

★★★★★ 5/5

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We have very recently been dealing with…

We have very recently been dealing with a sales adviser at Cadley Village Swadlincote by the name of Poppy. Poppy is so very professional, pleasant, helpful, patient and likeable. We get the feeling that she really cares about customers and does all she can to provide information to help make important decisions. We are very grateful for Poppy's help and patience so far. Thank you. Carol & Paul

Paul · 14 July 2024

★★★★★ 5/5

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FANTASTIC EXPERIENCE - COPPER GARDENS

Fantastic experience from start to finish. Sales Management were amazing, the communication & support was great. Sales advisors were fab, knowledgeable and genuinely cared about the experience they were providing. The process from first stepping into the sales office to date has been a pleasure. Customer care have been fantastic, especially Lyndsey. The response times to deal with any issues we had, have been outstanding, you can tell when someone has a passion for what they do and that was clear with Lyndsey. The site manager Jak has been great, pushing his team to complete outstanding issues and always on hand if needed. We still have a few issues outstanding but I am very confident they will be resolved to the standard we have received so far. Love the house, Love Avant - I couldn't recommend them more.

NC · 15 November 2023

★★★★★ 5/5

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Jackton Green Customer Service Above Excellent

Went to see the development at Jackton Green to look to downsize. Was interested in a certain house type and plot. The sales person Colina was friendly, bubbly, enthusiastic about the development and easily put me at ease with the process. Arranged for me to see the house type in another development and gave up so much of her time to explain everything in detail. Cant commend her highly enough for the service she provided.

Elaine · 1 March 2024

★★★★★ 1/5

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Terrible after sale care at Vanbrugh Gate

We are at Vanbrugh Gate, Chester-Le-Street. Avant care before we moved in was excellent. However, the after sales snagging has been horrendous. Nearly a year on, jobs aren't complete. Avant customer service keep telling us the "job is signed off" or "assigned to a contractor and we don't manage their diaries" but contractors are not doing the work and Avant are doing nothing to urge this on or get the work done. They won't let us arrange the work ourselves as it will invalidate our warranty. Site staff have left and seem to have signed everything off as done so they can leave site, even though it isn't, and there is now noone here to oversee any of the work. We therefore have changed our review of Avant from 5* to 1*.

Catherine · 14 September 2024

★★★★★ 5/5

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Paul at Brompton mews is amazing and…

Paul at Brompton mews is amazing and fantastic so knowledgeable and really dedicated his time to us. Jamie in sales and part exchange has been so kind and helpful and Molly at James Leighton finacial services has been absolutely incredible. So far with our reservation process we couldn't have wanted anything more.

Jenny · 6 June 2026

★★★★★ 5/5

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Brompton Mews

We have just moved into our property at Brompton Mews. Peter our sales advisor has been incredibly supportive throughout, knowledgeable and detailed orientated, we are so grateful for all his help. We have found Peter and the team to be really responsive when we had little questions. Our home was completed on time and to a high standard, we are very happy and get to spend Christmas in our new home! Thank you Peter, Gary and the team.

Beth · 21 December 2023

★★★★★ 4/5

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Peter and Brompton Mews

We moved into our new Avant Home at Brompton Mews at the end of August. Peter Brownless in the sales office has been 5* throughout the process explaining everything to us and assisting to keep our move on track (we were in a chain). Peter also helped us to choose our options for kitchen, tiling, flooring etc. and we are very pleased with the results in our new home. Peter has remained professional and friendly at all times. Since we have moved in we have had positive meetings with Lyndsey from Customer Services and Gary the Site Manager regarding the handful of inevitable new build snaggings and several of these have been resolved already. One star dropped due to the condition of the outside areas and external doors on handover but we have been reassured that the issues will be resolved as soon as possible. This is a lovely development and we are particularly pleased with our plot choice.

Jane · 10 September 2024

★★★★★ 5/5

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One person made it all possible (Strawberry fields)

I would just like to say a massive thank to Nicola at strawberry fields she has been an absolute pleasure to deal with and helped us more than we could have imagined to the point where we nearly gave up on our dream move but Nicola just kept coming back with solutions to what we that was a none mover . We was kept upto date daily if not more and pushed us in the right direction with any concerns we had and always had a way forward very positive and nothing was too much hassle .We look forward to bumping into her on site after we have moved .Thank you for making it possible Wayne & Nicola

WH · 1 November 2023

★★★★★ 5/5

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Greensward Point: Feedback after we moved in

I've written my feedback before about the sales process in Greensward Point, Easingwold, which was very easygoing thanks to Mel :) The development was completed on time. Now, I want to give feedback after we moved in. First of all, I would like to say thank you to Craig and Andy, who were extremely helpful in answering all of our questions. They are very responsible and responsive. We found some minor issues after we moved in, and they were swiftly resolved. Second, I see that all site workers are very responsible in all they do, the development goes smoothly, and houses are being sold fast. It is clear to me that the entire development is being handled professionally. So, if you are considering buying it - don't delay. All services like water, waste collection, and deliveries were set up properly in this new neighbourhood. Even though Greensward Point is still growing, everything is arranged efficiently for the residents already living here. My family is thrilled with our new home and neighbourhood.

VL · 27 October 2023

★★★★★ 5/5

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Reserved at Allenson View, East Rainton

Just reserved a property at Allenson View, West Rainton. Mel has been fantastic throughout the process. She has been very patient, thoughtful and caring towards our disability needs. She ensured that we understood everything that was presented. Mel made herself available for us to revisit the site as and when necessary and answered questions even if we had already asked them previously. She was very presentable, pleasant and polite at all times and nothing was a bother.

Linda · 21 December 2023

★★★★★ 5/5

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Jackton Green - Excellence from the start

From start to finish we have had a great experience with Avant Homes. With no intention to buy a new build yet experiencing losing out on bidding for properties, we gave Jackton Green a merely speculative look and it’s turned out to be a wonderful decision.The property was finished to a high standard with all sorts of modern and high spec finishes and fittings, appliances are wonderful, ceilings are high and all the mod cons a family could need. We just love the spacious layout, aesthetics and safe location (with double parking spaces!).We could not have asked for more efficient, friendly and professional service - with Jacqueline in particular going above and beyond, plus the home demos we had from the site managers. We experienced a very challenging moving day (my buyer’s funds were lost, resulting in a delay to moving day from Friday to following Monday) and we could not have had more support and kindness from Jacqueline who did everything she could for us and worked with such compassion and professionalism. Nothing was too much to ask.We love our new home and any reservations we had about a new build have been completely blown out of the water. Any of the usual snags can be dealt with quickly and easily - just brilliant. Neighbourhood is peaceful, safe and feels like a total life upgrade.100% would recommend Avant and Jackton Green.

Melissa · 10 October 2023

★★★★★ 5/5

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Excellent customer service from the beginning of our search to moving In to our new home at Jackton Green

We were searching for our perfect new home and found it on our 2nd visit to Jacqueline at the Jackton Green sales office, looking to downsize and having met Jacqueline previously in the sales office at Greenhall Village she knew exactly what we were looking for and immediately pointed us in the direction we needed with a gentle push to plot 99 as we were hesitant at the thought of buying smaller. Her experience, patience, and calming nature helped us massively throughout the process which took around 6 months from reservation to completion due to delays with the sale of our own home, without her reassurance I would probably have threw the towel in a long time ago, so glad that she was always there with her level head and patience. Any communication with the head office in Stirling was efficient and again the advice given was spot on.The handover given by the site foreman Jimmy was superb with all the information we needed to settle in straight away, and follow up calls dealt with professionally in a timely manner.In short the experience from start to finish we received has been excellent and I cannot thank all the Avant personnel enough for their assistance throughout with the gold star award going to Jacqueline.

Colin · 9 October 2023

★★★★★ 5/5

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Had a problem with an outside light not…

Had a problem with an outside light not coming on at the front of the house after we had been in home for 15 months, logged concern on Avants website at 12:00hrs Thursday 17th December and they sent an electrician out 12:00hrs 18th of December who fixed it. Thanks Tracy for sorting itHave had house for 15 month and it has been brilliant, build quality is superb.Tony Wanstead crescent,Barley gate quarter

Anthony · 18 December 2020

★★★★★ 1/5

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A disappointing experience from beginning to end!

The house specifications for The Kirkham were NOT the same as the contract we agreed to purchase but a cheaper downgraded version in all respects but still the same price We requested some upgrades but were informed that even though they were on their list were told they were not available and had never been an option on any of their properties example garage floor paint, it even gives you a choice of colours. What a jokeWe were not shown latest kitchen layout and units. Bathroom sanitary wear was not as on the original specifications paperwork either but a cheaper version. But house price was not reduced to reflect this. We had to continue to point out Avants shortcomings. Each and every week

One · 3 October 2023

★★★★★ 5/5

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Great Experience at Honeyman Park, Armadale Show Rooms

Popped out for a family drive on Saturday, passing the New Avant Honeyman Park, Armadale Development, we noticed the show room was opened and decided to pop in for a look. Upon entering the sales room we were greeted by the lovely Jacqueline who made us feel so relaxed and welcome, after a little chat we had a look around the showroom which we loved the feel of but felt we needed a little more space for our family. Jacqueline showed us more options and even arranged for us to view the house at a different development, this house ticked all the boxes, so returned to Jacqueline who spent so much time answering all our questions and was just brilliant putting it all together, that we reserve the house that evening. We are looking forward to the whole process as we feel we are in safe hands with Jacqueline, if you are thinking of buying in Armadale I would recommend popping along, you could be like us not planning buying a house that day and come away with your dream house.

Sarah · 18 August 2024

★★★★★ 1/5

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This company is a disgrace and happily…

This company is a disgrace and happily runs on a culture of not caring about the customer. The so called contractors ( tradesmen is too good a word ) clearly historically pass on to apprentices all the corner cutting and bad practices they’ve learned and then get away with it as everyone hides behind the saying “ well they are on peace work “ so when they do cut said corners they know it’s not them that will be made to return to do the job correctly but instead will be passed to a customer care team to come in to rectify there sloppy lazy unprofessional efforts. Obviously when the customer care people come in the majority will make the situation worse and leave so even that proves to be the next challenge. That’s if your lucky enough to actually get any assistance from customer care ( or couldn’t care as the case is ) Unfortunately the reality is until the government decide to intervene with these disgusting building practices they will continue to trade under this ethos. Have a search on building today magazine for Avant CEO left as he wasn’t happy with the direction they company was heading. It says it all that the original CEO was planning to stay on after the ex Persimmon CEO bought Avant out under the SME Berkeley DeVeer group but after learning of the changes decided he didn’t want to be part of it. Avant don’t deserve to have people handover there hard earned money to experience the slop. If your going to leave a positive review saying how good Billy was helping to choose your options or how Mary took hours to answer all your questions so well. Just remember they are sales people and that’s what they are there to do … love you to death until you part with your money. Then you can experience the true reality thereafter.

Paul · 25 September 2023

★★★★★ 5/5

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Vicki Phelps, an expectional sales advisor

Vicki Phelps, an expectional sales advisorFrom the moment I walked in, we were greeted warmly by the knowledgeable and friendly Vicki Phelps. Vicki took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. The exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.

Olayombo · 12 September 2024

★★★★★ 1/5

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AVOID LIKE THE PLAGUE Poor quality and dangerous garden

Don’t even waste your money with Avant, the build quality is horrendous and you wouldn’t believe the amount of damage on doors, windows, walls and ceilings! Everything is made out to be the customers fault and they take no responsibility for anything and blame everyone else! Even the directors just fob you off. They are not interested once they have your money! L

Keshia · 14 April 2022

★★★★★ 5/5

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We had amazing experience

We had amazing experience. We spoke to James who was so helpful. As first time buyers they help me and my husband understand a little bit more about properties, got us an appointment with a financial advisor and helped us to know our position fully as buyers. James was really professional and very accommodating as we had many questions I would recommend them at any time

Enike · 6 July 2024

★★★★★ 1/5

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Avoid Avant - A Nightmare Experience

I would strongly advise anyone considering purchasing a property from Avant Homes to think twice and carefully consider the countless difficulties I have faced with this company. My experience has been nothing short of a nightmare, filled with lies, deception, and broken promises.From the moment I embarked on this journey with Avant, I encountered a series of issues that have left me physically and emotionally drained. Here are some of the key reasons why I would never recommend Avant Homes to anyone:1. **Lack of Transparency**: Avant Homes consistently failed to provide clear and honest information about the property I purchased. From the condition of the house to the promised repairs, they kept me in the dark, leaving me to discover the truth the hard way.2. **Deceptive Practices**: I have been subjected to deceptive practices by Avant Homes. Promises were made and then conveniently forgotten. I was told repairs had been completed, only to find out that the work was shoddy, incomplete, or never started in the first place.3. **Ignored Disability**: As a disabled veteran with physical injuries, I had expected a certain level of understanding and accommodation from Avant Homes. Unfortunately, my disability was largely ignored, making my living situation even more challenging.4. **Endless Delays**: The issues I raised with Avant Homes dragged on for over a year. Instead of addressing them promptly, they consistently delayed resolution, leaving me in limbo and causing unnecessary stress and suffering.5. **Inconsistent Communication**: Avant Homes' communication has been inconsistent at best. I received conflicting information from different representatives within the company, leaving me confused and frustrated.6. **Legal Action**: The fact that I had to resort to legal action to seek a resolution speaks volumes about Avant Homes' approach to customer satisfaction. It's disheartening that it came to this point.7. **Media Campaign**: Due to the lack of a fair and timely resolution, I have been compelled to launch a media campaign to share my experiences and warn potential buyers of the difficulties they may face. This is not a step I took lightly, but it's necessary to bring attention to the issues at hand.In conclusion, my experience with Avant Homes has been nothing short of a nightmare. I would strongly advise prospective buyers to explore other options and thoroughly research the company's track record before committing their hard-earned money. The lack of transparency, deception, and the arduous journey I've endured should serve as a cautionary tale for anyone considering Avant Homes as their property developer.

Ngange · 7 September 2023

★★★★★ 5/5

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First home buying experience

We thought buying our first home would be a stressful experience, but Jacqueline McPhee at Honeyman Park made the process exciting and stress-free! She was friendly and knowledgeable, guiding us through every step. She took the time to help us choose all our extras, flooring, and kitchen. We cannot wait to see our new home complete and are excited to move in this autumn.

Em · 3 August 2024

★★★★★ 1/5

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The avant experience is awful!!!

The avant experience is awful!!!! I would like to say be careful when buying with avant homes but what really should be said is once you buy with avant you will most likely face disappointment with your purchase on your NEW HOME.Just about everyone i have spoke to in our new development is unhappy with avant homes. Theres one person who has purchased a new home which is so bad he hasnt managed to move in with his family yet for over a year,the house is covered in mold and damp.Hes having to go through court proceedings to get avant to fix it as avant are not willing to spend the money to fix the house. Its ment to be a new house with warranty???Promised so much and didn't get half of it.im stuck with a house that has problems from top to bottom.some snags have been fixed but only the smallest ones and even at that they have been fixed to a bad standard,some of the repairs have caused more damage to the situation and then i have been left with that.for example my kitchen had dent in it and the guy who came to fix it scored chipped my worktop replacing a panel and now im left with defected chipped worktop instead.avant promised my family a high standard build throughout and its so far from that i feel conned.House was filthy on hand over plus garden was swamped,staff at avant home Scotland are ignorant and not helpful and take ages to reply to messages,phone calls are a waste of time as most things require emailing.some emails taking 60 days to be replied to by avant with no moving forward action,its all very frustrating.i see avant has a terrible rating score on here which doesnt surprise me in the slightest. i have read a lot of the 5 star reviews and they seem made up to me??? the other pages on avant homes are the same flooded with bad reviews and frustrated buyers. How is avant getting away with this....Definitely the worst house builder i have experienced out of the three i have used from my last house and my daughters house. avant has been a shock experience compared to the other builders we used who communicated well and fixed the problems with the previous houses. so many house up for sale already and i am thinking of selling my avant home as well.

Karen · 3 September 2023