Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have just sold my home with Goodfellows and have been thoroughly impressed and happy with their service. I must mention Samantha Bedford as she dealt with our sale. Sam has been amazing from the start. I really liked the fact she was honest from the start and she kept us informed with any issues that arose. We did have some issues further down the chain and Sam worked really hard to resolve these, she definitely went above and beyond the call of duty and is someone I would want on my side. Can't thank her enough and would not hesitate to recommend Sam and Goodfellows to anyone I know.PositiveResponsiveness, Quality, Professionalism, Value
Phil · 26 August 2021
Agent replied
Dear Phil , Thank you for this amazing 5 STAR REVIEW !!! Our advice to Sam is to print this off and take it out to all of her valuations as you have superbly described why choosing the Right Agent is so important. It is never just about price or fees it's about the whole package and it is only when you sell a property do you then start to see the agent earn their fee in sorting out issues, and this means you need a knowledgeable agent with great skill and a calm attitude to ensure the sale gets to an exchange and Sam has all three. We particularly like the sentence: 'Sam worked really hard to resolve these, she definitely went above and beyond the call of duty and is someone I would want by my side.' Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleGoodfellows have been absolutely amazing throughout the process of selling my house. Right from the beginning when meeting Sam, she made me feel like a valued customer and nothing was a problem. The communication was excellent and there was always someone around to help me. Omar was amazing, always making me laugh and keeping me updated with the progress of my sale. All the staff were fantastic and I cannot recommend them highly enough, worth every single penny. Thank you so much to the team! I also used the Goodfellows Conveyancing team, I cannot recommend them highly enough as well. The best conveyancing firm I have ever used, and will definitely use them again. Highly highly recommend!PositiveResponsiveness, Quality, Professionalism, Value
Sophie · 26 August 2021
Agent replied
Dear Sophie , WOW , what a great review and so detailed as well. We love the fact that from the moment you met Sam you were that valued customer and nothing was a problem and that you added the fact that Omar was amazing and made you laugh , you really need this sometimes when you are in the process of selling. We are also very pleased that you have highlighted the conveyancing team and that you cannot recommend them highly enough , but most of all we really like the bit when you said worth every single penny as yes we do charge commission but we honestly feel we work for it and we only earn it once the job is done so a big thank you to you for this 5 star review. Kind regards Goodfellows Stonecot Hill
★★★★★ 5/5
GoogleSam at Goodfellows at Stonecot Hill was our primary liason for the sale of our house. She advised us on the first meeting of things we needed to do to ensure we sold our house quickly. Our house was sold within a week and and the help and constant updates from Sam made the whole process as stress free as it could be. We will need assistance in the near future to sell another property and it will be Sam that I will be returning to for the professional assistance she provides. Can't thank you enough Sam.
Angie · 29 July 2021
Agent replied
Dear Angie, it is with great thanks that we read the review that you posted. Sam is really setting the bar high when it comes to consistently delivering a service that she can be very proud of and she is gaining some real fans who like you, would appear to be returning in the future to seek more professional assistance from Sam and her team. Kind regards Goodfellows Stonecot Hill.
★★★★★ 4/5
GoogleSam was very helpful and extremely professional in dealing with the selling of my mother’s property particularly in difficult circumstances. She did her very best to keep me informed about the different stages of the sale and managed the whole move efficiently and I felt I was in very good hands. I also had a great relationship with the whole team at Stonecot Hill: Omar, Ellie and Teresa who were very personable too.
Debi Schofield, Sutton, SurreyPositiveResponsiveness, Professionalism
Foxedgaming · 26 August 2021
Agent replied
Dear Debi thank you for your very kind words in describing Sam as very helpful and extremely professional. It is also great that you have been thoughtful enough to name the other members of the team , which just goes to show that it was a team effort. We are very sorry that we did not quite reach the five star service but we always recognise that all reviews are independent and we welcome your feedback and we will continue to strive to attain that level of service 100% of the time. Kind regards Goodfellows Stonecot Hill
★★★★★ 5/5
GoogleEllie and Kerry truly embody excellence in their roles as estate agents. They maintained professional standards from beginning to end. From the very first viewing to completion, Ellie maintained open lines of communication, ensuring a smooth and enjoyable experience throughout the entire process. Her dedication to client satisfaction is evident in every interaction. Kerry was always approachable and replied promptly to enquiries and went above and beyond. Without hesitation, I would wholeheartedly recommend them to anyone seeking a top-notch estate agent.
R · 4 May 2024
★★★★★ 5/5
GoogleI am writing to express my utmost appreciation for the exceptional service provided by Jack Jenkins during the sale of my property. Over the course of approximately two years, Jack demonstrated remarkable resilience and reliability, ensuring that every aspect of the transaction was handled with care and professionalism.
Jack's dedication and unwavering commitment to the process were truly commendable. His attention to detail and ability to navigate complex situations with ease were instrumental in achieving a successful outcome.
I would also like to extend my gratitude to the entire team for their support and assistance throughout this journey. Together, they exhibited a high level of professionalism and expertise that exceeded my expectations.
Based on my experience, I wholeheartedly recommend Jack Jenkins and the team to anyone in need of real estate services. Their commitment to excellence and customer satisfaction is truly unmatched.
J · 28 March 2024
★★★★★ 5/5
GoogleOmar Shosanya has been very instrumental in the sale of my property. He is very efficient and passionate about his work and helped me every step of the way. I could not have moved without his guidance and knowledge. Moving house is very stressful and he helped minimise the journey. Would definitely recommend to friends and family to use Goodfellows in the future. Good luck to whoever is reading this review on your own journey.PositiveProfessionalism
Kim · 26 August 2021
Agent replied
Dear Kim, what a wonderful review and a real insight into Omar and how he works and we hope is also a great reflection on the office and our brand. Omar will be delighted that his passion, knowledge and guidance were really appreciated by you and we are pleased that you would be prepared to recommend us to friends and family. We also wish all future sellers luck on their own journey and we hope that this review will encourage them to contact us to see if we can be of service. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleWe have just purchased our new home recently and I must mention how helpful Samantha Bedford has been through out the whole process . It wasn’t an easy journey due to the current circumstances however Sam was very helpful. She kept me updated on every step of the way and chased up with our solicitor on a daily basis. The whole team from Sutton branch was working together to make sure we met the deadline. Thank you Sutton Goodfellows.
Jana · 9 September 2020
Agent replied
Dear Jana , we do really appreciate also how patient you were under the circumstances and was delighted that you manged to exchange despite all the hurdles that we had to overcome. We really hope you are very happy in your lovely new home. Kind regards Goodfellows Stonecot Hill
★★★★★ 5/5
GoogleSam knew exactly what we wanted and helped us to (quickly!) find our first home, which we absolutely fell in love with. Whenever we came up against any form of challenge in the buying process, Sam was always on the end of the phone to help us - she was amazing and we can't thank her enough. Huge thanks to the whole team for making what is quite a daunting process, into a really fun and enjoyable one! Highly recommended.
Rachel · 19 January 2020
Agent replied
Thank you Rachel for sharing your experience and leaving us a 5 star review.
★★★★★ 5/5
GoogleI have been looking for a house and dealt with many agencies throughout the process. I was very impressed with the service I received from Goodfellows in Sutton, hence my review. They really got it right in their mindset, it really feels like they care more about their clients than selling. My contact , Samantha was very efficient, friendly and kept me up to date throughout the process. As a former General Manager for Holiday Inn, obsessed with customer service...a big well done guys!
Constantin · 20 November 2019
Agent replied
Thank you Constantin for sharing your experience as a buyer. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleHaving recently lost my mother, I used the services of a number of local estate agents to assess the family home. I was particularly impressed with Sam Bedford from Goodfellows Sutton in the way she dealt with what was a difficult situation for me. Sam made me feel at ease and was not intent on pushing me in any certain direction with regard to the future of the property. Thank you Sam for your advice and explaining the options that were available to me in a professional and unbiased manner.
Martin · 20 November 2019
Agent replied
Thank you Martin for sharing your experience and we are glad to read Sam gave an excellent customer service.
★★★★★ 5/5
GoogleThanks to Ann and the team at Gooddfellows who have just help me buy my first property. A special shout out to Rosie who went above and beyond to help me. I feel like most Estate Agents just care about the seller as they are the ones who are bringing in the money but I didn't feel this was the case with Goddfellows. the team was very much on top of the purchase every step of the way and if I ever have to sell my house one day I shall be using Goodfellows - very professional throughout.
thanks again!!
Denise
Denise · 21 October 2019
Agent replied
Thank you Denise for sharing your experience as a first time buyer and recommending our team. Wishing you all the best in your new home.
★★★★★ 5/5
GoogleA big thank you to Ann, Mark, Rosie, Theresa and Tracy at Goodfellows Stonecot Hill.
A fantastic service from the whole team of friendly and approachable people, nothing was too much trouble!
Your professionalism and determination got us through the sometimes bumpy ride (when the sale fell through on the day of exchange due to a buyer further down the chain pulling out!) Thanks to you, we had a new buyer just over a week later, and the sale completed a couple of weeks ago.
I would highly recommend you all. Thank you!
Fiona and Iian Rae
Fiona · 16 September 2019
Agent replied
Thank you Fiona and Rae for taking the time to leave us such a wonderful review. We are pleased to hear you have had such a good experience from the Stonecot Hill team. We appreciate you recommending us we know how important word of mouth recommendations can be.
★★★★★ 5/5
GoogleAn excellent friendly & professional service from Goodfellows, Stonecot Hill. We bought our new home through the Stonecot Hill branch & dealt with Rosie & Ann who were very polite, helpful & professional. We viewed the property twice with Rosie who was lovely. We didn't feel rushed or pressurised & she was genuinely pleased for us when our offer was accepted & we then completed. Any queries we had about the property she looked into straight away.
Thank you Rosie for making buying our new home a nice experience.
Joanna · 30 July 2018
Agent replied
Thank you Joanna for rating our service and mentioning Rosie and Ann.
★★★★★ 5/5
GoogleWe’ve been on quite a journey with this one! When we first decided to put our property on the market, we spoke to a lot of different estate agents. Out of all of them, only two really stood out for their professionalism and care Goodfellows …
Henry · 13 November 2025
Agent replied · 13 April 2026
Dear Henry...normally I write a long reply but in this instance I'm just going to say THANK YOU and leave your review to do all the talking as we could not have put it better ourselves . Kind regards Goodfellows Stonecot Hill
★★★★★ 5/5
GoogleDebbie, the estate agent who helped me purchase my Sutton property, deserves nothing less than a glowing review. Her expert knowledge of the local market, personalized approach, and unwavering commitment to her clients made my home-buying experience a breeze.
From our first meeting, Debbie impressed me with her understanding of my needs and preferences, streamlining the property search. Her communication was impeccable, ensuring I was well-informed at every step.
Debbie's negotiation skills are impressive, and she tirelessly worked to secure the best deal for me. Her attention to detail in reviewing contracts and documents gave me peace of mind.
In summary, Debbie is an outstanding estate agent who made my home purchase stress-free. I highly recommend her to anyone seeking top-notch service. Thanks, Debbie!
Vishal · 21 October 2023
★★★★★ 5/5
GoogleI am a solicitor with 23 years experience and it is refreshing to deal with a referrer as proactive as Kerry and Debbie and the Goodfellows team. Nothing is too much trouble. They very much part of the conveyancing process and I consider …
Paul · 13 November 2025
Agent replied · 13 April 2026
Wow Paul this is great to read . Thank you always great to get a professional to post a 5 Star review , well done to Kerry and Debbie and we really always appreciate your hard work to. Kind regards Goodfellows Stonecot Hill
★★★★★ 5/5
GoogleWe decided to use Goodfellows Agents as first time landlords. Sharmila made the valuation and letting process easy and stress free due to her great communication. Barbara was efficient at communicating how the viewings went and potential offers. They also offered a competitive rate and succeeded at finding us tenants quickly. I highly recommend using them.
Claire · 9 January 2023
Agent replied · 8 January 2025
Dear Claire , as a First Time Landlord can we say Thank you for choosing us !! We are so pleased to have been able to help you and we sincerely hope that you are a Goodfellows Landlord for Life . Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleThe sale of my property did take long, but thanks to team at Goodfellows, Kerry and Debbie and Solicitour Paul D, it all came together with smiles all around. Thank you for making it happen. 🙏🙏💎💎🧿🧿 …
Srio · 13 December 2025
Agent replied · 13 April 2026
Thank you for your kind words Srio, we really appreciate your feedback!
★★★★★ 5/5
GoogleAfter the death of my mum, and a really awful experience with a former real estate company - Samantha Bedford and her team (Ellie, Rosie and Omar) at Sutton Goodfellows were compassionate, professional, polite, and just utterly amazing. They made this process so seamless and I will be recommending them to anyone I can. Sutton Goodfellows rocks!!!
Sally · 29 July 2022
Agent replied · 29 July 2023
Wow Sally , thank you so much for such a great review and as far as the team are concerned : YOU ROCK TO ...it has been a real pleasure helping you and we are delighted that you are prepared to recommend us which is the highest accolade we can get from any client. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleWe decided to use Goodfellows Agents as first time landlords. Sharmila made the valuation and letting process easy and stress free due to her great communication. Barbara was efficient at communicating how the viewings went and potential offers. They also offered a competitive rate and succeeded at finding us tenants quickly. I highly recommend using them.
Claire · 29 July 2022
Agent replied · 29 July 2023
Dear Claire , as a First Time Landlord can we say Thank you for choosing us !! We are so pleased to have been able to help you and we sincerely hope that you are a Goodfellows Landlord for Life . Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleWe just bought our first property through Goodfellows. We were very happy with their service. They were very thorough and we are thrilled with our new place. Samantha Bedford in particular was excellent at all stages of the process. Samantha was really supportive and professional throughout. She kept us informed throughout the journey, and was always responsive to our queries. Thank you!PositiveProfessionalism
Klaudia · 26 August 2021
Agent replied
Dear Klaudia , congratulations on buying your first property , we are delighted that you were happy with the service you received. Well done to Samantha who you found to be supportive and professional throughout and kept you informed throughout the journey and was always responsive to your queries. A great review that Samantha and her team can be proud of. Kind regards Goodfellows Stonecot Hill.
★★★★★ 5/5
GoogleWe bought our house with Goodfellows Sutton and Debbie, who was working with us, was amazing. She gave us a lift during viewings, was very knowledgeable about the area, the schools and the property itself. She was always in touch during the sale process and made our experience as smooth and enjoyable as possible. I would not hesitate to recommend Debbie to anyone looking to buy/sell a property in Sutton and surrounding areas.
Ekaterina · 30 October 2023
★★★★★ 5/5
GoogleAn excellent service by Sam Bedford, Ellie and Omar. Sam kept in regular contact throughout the whole selling process and made it all as stress free as possible. Our sale completed without any problems and in good time. Omar and Ellie worked hard arranging the viewings and always gave feedback. A massive thank you to Sam and the team in Stonecott Hill.
Toni · 29 July 2021
Agent replied
Dear Toni , what a great review and we are sure this is what all sellers would want , regular contact throughout, stress free as possible and the team working hard arranging viewings and always giving feedback. We don't believe we could have written a review better than yours and we sincerely hope that your review will make other local sellers contact us for the same 5 star service. Kind regards Goodfellows Stonecot Hill.
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