Trusted Agent profile · Sutton
★★★★★
473 reviews across 2 platforms
6 & 7 Regent Parade, Brighton Road, Sutton, SM2 5BQ, SM2 5BQ
Cubitt & West's office in Sutton, at 6 & 7 Regent Parade, is rated 4.7 out of 5 across 473 reviews on two platforms, including 324 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Cubitt & West, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sutton office, from every platform, shown as written. First names only.
5/5
GoogleContacted letting team for our property and job done as requested, Thank you for Sutton Cubitt & West team
Hello Cihad, Thank you for your 5-star review! We're delighted to hear that our Sutton letting team was able to assist you with your property needs. Your kind words mean a lot to us and we're pleased we could help you move forward. Best regards, Cubitt & West
5/5
GoogleGreat experience with Tyler and Robin to find my new rented property. Thank you so much for making all the process smooth and very efficient. Highly professional team and great communication. Attention to all details. Can't thank you enough.
Dear Sherif Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how smooth they've made the process with their efficiency and great communication. Best wishes Becky Jennings, Cubitt & West
5/5
TrustpilotService
Julie Bramble at C and W was excellent with communication and helped grease the wheels with our buyers solicitors.
5/5
TrustpilotProfessional & Empathic
From the beginning Emily Jones provided outstanding service to the end where Rachel-Grace Laker provided equally outstanding service.
5/5
GoogleOur experience with Cubitt & West was really good. We were in contact with Kane. He replied to us fast, helped with quickening the process and was very helpful. Thank you for everything!
Hi Guliz, Thank you for leaving a review! It's great to hear how positive your experience with our agent, Kane, has been and how he's helped to speed up your process. Best wishes, Cubitt & West.
4/5
GoogleWe are in the initial process of selling our property and so far Roanna and Mia have been helpful with explaining the process and communicating to us with updates. Will update review once we sell our property.
Hello Shally, Thank you for leaving us your feedback! Best wishes, Cubitt & West
5/5
GoogleRobin and Tyler have gone above and beyond in helping me find a home to rent. The team have been friendly and supportive throughout my application and move-in process and I would not hesitate to recommend them.
Hi Becky, Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've gone above and beyond in helping you find your new home. Best wishes, Cubitt & West.
1/5
GoogleTerrible service once we started having our rented house that are negatively affecting our health and wellbeing. The company is meant to manage the property but every time I call there is an excuse to why they cannot do their job. We have had a broken boiler for over two weeks - no heating or hot water in the property. We haven't been provided with updates without chasing with multiple calls. I was told that I will be sent heaters last week to keep warm but still haven't received anything. When I called to ask for updated a staff member answered by saying "We cannot make heaters magically appear". The staff definitely do not care for the tenants or their wellbeing and only strive to make the landlord's happy by cutting cost and putting our health at risk.
5/5
GoogleI am very impressed with the service I have received from Cubitt & West. Sam my estate agent has been supportive, accessible and organised throughout and Michael the Mortgage Broker provides an excellent service (he's definitely worth the money!). Throughout the process I received regular updates from these gentlemen. They have answered every question I had and never ignored my frequent calls. I honestly can't rate them highly enough.
Hello Thank you for leaving us your feedback! Best wishes, Cubitt & West ,
5/5
GoogleWe have just successfully purchased our first home through Cubitt & West Sutton and couldn't be happier. Alison Stawman, the sales coordinator who looked after our purchase, was excellent; super friendly, very responsive and stayed on top of the process every step of the way whilst keeping us in the loop. Professional service, would highly recommend.PositiveProfessionalism
Hello Thank you for taking the time to leave a review. Many Thanks, Cubitt & West.
5/5
GooglePurchasing our first home with Cubitt & West was super streamlined and made easy. We were new to the buying process so had no clue about the steps ahead or what was required and what we needed to do. We were put at ease and given the expertise and knowledge we needed. We chose to enlist their in house team to help with the mortgage and solicitors, this really saved us looking around for 3rd parties and meant everything was pretty much linked. Our mortgage advisor was so helpful and talked through all the options explaining each in detail and worked hard to find us the best rate. From there we were lucky enough to find our home after a few weeks of viewings. Their in-house solicitors provided a step-by-step portal to guide us through the viewing process and regularly checked in with us, while the Cubitt & West would regularly update us on the status of the process. All in all it was a very positive experience, removing the stresses from what can be a very stressful process. Big Thanks to whole Cubitt & West Team.
5/5
TrustpilotExcellent communication
Excellent communication from this firm. The team are very professional, customer focussed and supportive. Would not hesitate in using them for my next house sale.
5/5
TrustpilotHuge Thanks
I feel compelled to write this review after having such a fabulous interaction with Thomas Goodchild.
5/5
GoogleHi Tyler, Just wanted to say thank you for your support throughout the process. I really appreciate your responsiveness and the way you’ve handled everything professionally
5/5
GoogleTyler helped out me really well, was a smooth process into moving in, really good experience!
Hello Kaven, Thanks for leaving us such a lovely review, we really appreciate it. We'll be sure to pass your kind words on to Tyler and the team! Many thanks, Cubitt & West
5/5
GoogleThe letting service received from Hannah Charlton at Cubitt and West was excellent. The speed and efficiency with which she viewed the flat, photographed it, drew up plans and then found a new tenant was fantastic. Within 6 days of the previous tenant moving out the new tenant was in!PositiveResponsiveness, Professionalism, Value
Dear Colin Thank you for your taking the time to leave Hannah from our Sutton Lettings branch a review. I will be sure to pass your comments along. Kind regards Becky Jennings, Operations Director
5/5
TrustpilotFriendly
Friendly, helpful and really seemed knowledgeable of the local market
5/5
GoogleCubitt and West Sutton team have expertise, energy and excellent responsiveness and thus are my choice over several years for selling property in Sutton. Katie Walrond-King and her staff leave no stone unturned to support their clients with getting good buyers and bringing sales to completion.PositiveResponsiveness, Quality, Professionalism
Dear Jale Many thanks for taking the time to leave such a glowing review for our Sutton branch. It's great to hear that on several occasions you have had great experiences with the team. They really do go above and beyond to ensure our clients are supported throughout their time with us. Kind regards Becky Jennings Operations Director Cubitt & West
5/5
GoogleHave had years of experience buying and selling many homes and I must say that selling through Cubitt and West has been a truly pleasant experience Offers above my asking price in 24 hours! However the best part has been the friendly, efficient and most exceptional service provided by Katie and Roanna, what a team, I wish all my experiences were as pleasant as this has been. Thanm you both so much.
5/5
GoogleVery happy with the service from Katie at Cubitt & West. Great communication and always available to discuss the progression of the sale.
Hi Angie, Thank you for leaving a review! It's great to hear how happy you are with the service you've received from our agent, Katie, and how great the communication has been throughout your journey. Best wishes, Cubitt & West.
5/5
GoogleThe whole team at Cubitt and West were so helpful and friendly when I was buying my property. Would 100% use them again.
Dear Niamh Thank you for leaving a review! It's great to hear how helpful and friendly you've found our agents to be throughout your purchase. Best wishes Becky Jennings Senior Operations Director, Cubitt & West
1/5
GoogleI had a nightmare trying to buy through them(Sutton branch). They hide critical details from the clients and have no manners dealing with clients. I tried purchasing a house through them and spend all my energy, money and time untill I discovered some facts from the solicitors search that were misrepresented to me. On complaining about the issue they had the audacity of throwing the blame on me and were trying to defend one of their lying team member. The lady who was my coordinator didn’t not even know the basic facts of the property sale which I thought was utterly unprofessional. Not only from buyers perspective but I think also from sellers perspective I would never ever approach them because they will create lot of complications which may make the sale a complicated , painful and delayed process and ultimately put the sale in jeopardy. My advice to everyone would be to try and avoid using them unless you want to get into complications.
1/5
GoogleUnfortunately I had a nightmare with Cubitt & West. Phone calls were not answered, emails were ignored and when I asked for help, I was not given it. I went with Cubitt & West because of these reviews and because of how they represented themselves when they came to my property to pitch their business but the performance did not live up to the reviews. When I mentioned that I was not happy with my service, the phone was put down on me. I felt lied to throughout the time they were representing me and it took them 10 days to pay me after they received the money from my tenant. I was shocked to hear that their employees don't have access to their emails on their phones. I was extremely unsatisfied by their service and would heavily advise everyone to not use Cubitt & West.
5/5
GoogleThank you so much to the Sutton team who helped us with our property purchase! They've been very professional and readily available at every step of the process and we couldn't recommend them enough!PositiveResponsiveness, Quality, Professionalism
Dear Sabaratnam, Thank you for your 5 star review of our Sutton team. They all work extremely hard to ensure they provide a professional service so were delighted to hear your comments. I wish you all the best in your new home. Kind regards Becky Jennings Operations Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cubitt & West, Sutton won Trusted Agent.
