Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMoving in to my new home almost 200…
Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.
Joanne · 14 December 2023
Agent replied · 26 October 2024
Hi Joanne, we know that moving house can be a daunting process, even more so when the move is such a big one.It's amazing to see how much we helped you and made your move easier. We really appreciate your thanks and the review, it's great to see you're nicely settled in. Thanks, Rhys
★★★★★ 1/5
TrustpilotIf I could I would rate it zero I would!!!
If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..
Losa · 25 June 2022
Agent replied · 26 October 2024
Good morning Losa, thank you for taking the time to leave your comments. We're sorry to hear you were disappointed in the level of service received. We'd be happy to look into this further if you contact us at wecare@andrewsonline.co.uk
★★★★★ 5/5
GoogleAntoine is really good to present property
Ogura · 25 May 2024
Agent replied · 22 October 2024
Hi Ogura, thanks for the five star review. Brilliant to see that Antoine has been a great help so far. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat attention to detail and communication.
Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!
Katie · 27 March 2024
Agent replied · 26 October 2024
Hi Katie, thank you for the five star review. Great to see that Emily provided such a positive experience for you, we know she will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotNicole gave me brilliant advice as I’m…
Nicole gave me brilliant advice as I’m looking into renting. Definitely the best customer service I’ve had so far!
Madeline · 22 September 2025
Agent replied · 24 September 2025
Hi Madeline, Thank you for your wonderful feedback! We're thrilled to hear that Nicole provided you with excellent advice and service. Your satisfaction is our priority, and we look forward to assisting you further with your rental needs. Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreg was very useful and clearly…
Greg was very useful and clearly explained things to me
Richard · 19 March 2024
Agent replied · 26 October 2024
Hi Richard, thank you for the five star review. Great to see that Greg was on hand to help you with anything required through your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews was really responsive
Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times
Lucy · 19 September 2023
Agent replied · 26 October 2024
Hi Lucy, thank you so much for your kind review and glad Reece was on hand to help you with your search and were able to view a property at a suitable time. Good luck with your onwards search! Thanks, Laura.
★★★★★ 5/5
TrustpilotDaniel and Nancy were very helpful
Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.
Gerry · 15 September 2023
Agent replied · 26 October 2024
Hi Gerry, thank you so much for the positive review for the team in Horley, with particular mention going to Daniel & Nancy, we know they work extremely hard to keep our customers informed and take real pride in their work. Good luck with your property search, thanks Rhys.
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.
Emily · 22 July 2023
★★★★★ 5/5
TrustpilotJustine has been amazing
Justine has been amazing. She went above and beyond during the process of selling our property
Charlotte · 1 November 2023
Agent replied · 26 October 2024
Hi Charlotte, thank you for sharing your feedback and leaving us a five star review. Great to see that Justine has been on hand to help you out through your sale. Many thanks, Rhys.
★★★★★ 5/5
TrustpilotLong-standing client
I have been a client of Andrews' since 1998 and most recently their efficiency and cooperation has been greatly valued, in marketing and letting my small flat within a remarkably short period of time. In particular, I enjoyed working with Shannae and her colleague, Richard, both of whom provided excellent service.
Denny · 23 July 2024
Agent replied · 26 October 2024
Hi Denny, thank you for continuing to trust us with your business over the last few decades. Amazing to see the level of service you've received has been excellent over the years. Thanks again, Rhys
★★★★★ 5/5
GoogleAntoine and the team were excellent from start to finish. He quickly had answers to any questions and kept the communication between solicitors and our buyers moving.
We were particularly impressed that whenever we called with a question he would have the information at hand, understood all aspects of our case and on many occasions had already chased things before we had, it is very re-assuring to have someone like Antoine acting on your behalf giving good advice and keeping things moving.
Would 100% recommend
Neil · 25 October 2014
★★★★★ 5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Priscila · 6 August 2024
Agent replied · 26 October 2024
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
★★★★★ 5/5
GoogleThank you Antoine for helping us to sell our house. Fast sell in only 3 months
Izabela1975 · 23 October 2023
Agent replied · 22 October 2024
Hi Izabela1975 Iwanowska, we’re so glad to hear that you had a smooth experience from start to finish.
★★★★★ 5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Caroline · 22 May 2024
Agent replied · 26 October 2024
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Matt · 27 September 2023
Agent replied · 26 October 2024
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
Kay · 28 April 2023
★★★★★ 5/5
TrustpilotNabeeha
Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!
Nabeeha · 31 January 2024
Agent replied · 26 October 2024
Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.
★★★★★ 5/5
TrustpilotListened and communicated efficiently…
Listened and communicated efficiently in time before Christmas
Sarah · 19 December 2025
Agent replied · 23 December 2025
Dear Sarah,
Thank you for your wonderful review! We're thrilled to hear that our team communicated efficiently and met your needs in time for Christmas. Your satisfaction is our priority, and we appreciate your feedback. Looking forward to serving you again!
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotI was most impressed with the service…
I was most impressed with the service Andrews provided, through all the challenges we faced they remained professional at all times ensuring I was kept up to date with the information as the sale progressed.I am very grateful for their perseverance and for the end result.
Mrs · 23 September 2024
Agent replied · 26 October 2024
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our priority, and we're glad we could assist you through the process.
★★★★★ 5/5
TrustpilotI had a wonderful experience during my…
I had a wonderful experience during my house viewing with Harpindar. She was very professional, friendly. I appreciated how detailed she was in explaining the property and providing all the information I needed. Her clear communication and patience made the viewing smooth and stress-free. Thank you, Harpindar, for such a positive experience!
Awoyomi · 23 August 2025
★★★★★ 5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Consumer · 1 May 2024
Agent replied · 26 October 2024
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
★★★★★ 5/5
GoogleBrilliant and out of this world the man is a superstar
Graham · 16 November 2025
Agent replied · 16 April 2026
Thank you, Graham, for your fantastic review! We're thrilled to hear you had an out-of-this-world experience with us. Your kind words inspire us to continue delivering exceptional service. If you need anything else, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreat Professional Service
It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.
Nanda · 21 August 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
