Every review we hold for the Sutton office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotToday I took a call from Shamiya
Today I took a call from Shamiya. As a first contact I was extremely impressed with her telephone manor on the whole then as we talk and found some common ground Shamiya was very helpful, empathetic and genuine. I felt listened to and respected during and after our conversation. Thank you, Johanna
Johanna · 11 November 2024
Agent replied · 22 November 2024
Thank you, Johanna! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotMoving into my new home has been a…
Moving into my new home has been a fantastic experience from start to finish. From the moment I took over the tenancy, the entire process was seamless and stress-free. The team has been incredibly kind and supportive, consistently going above and beyond to ensure I settled in comfortably.
Kartik · 2 May 2026
Agent replied · 28 May 2026
Dear Catrin ,
Thank you for your wonderful review! We're thrilled to hear about your positive experience and satisfaction with our team. Your recommendation means a lot to us. We're here to ensure your stay remains enjoyable. Best wishes , Lisa
★★★★★ 5/5
GoogleAndrews has been fantastic to deal with, Ben Gordon-Smith dealt with everything so quickly and efficiently. The communication was fantastic and he kept me up to date every step of the way. After dealing with other estate agents in the past I can honestly say this has been the smoothest and most hassle free one. Ben was always available if I had any questions and nothing was ever too much trouble.
Louise · 11 November 2023
Agent replied · 10 November 2024
Hi Louise, Thank you so much for the fantastic 5 star review. It is great to hear that Ben dealt with everything quickly and efficiently, we always strive to provide a great customer experience and it sounds like we have succeeded in doing so! We wish you all the best in your new home.
★★★★★ 5/5
GoogleWe recently bought a house through Andrews in Wallington and it has been a smooth experience working with the team. A big shout out to James who has been very helpful and extremely approachable, patiently answering our queries throughout. Thank you James and team for all your help. Wishing you the best always.
Cheers,
Puja & Shyam
Puja · 12 August 2024
Agent replied · 10 November 2024
Dear Puja & Shyam,
Thank you for your kind words! We're thrilled to hear about your smooth experience. James and the team appreciate your recognition. Wishing you all the best in your new home!
Thanks ,
The Andrews Wallington Team
★★★★★ 5/5
TrustpilotI recommend Andrews Wallington 100%
All of the Staff at the Wallington Branch were friendly, knowledgeable and professional.Our main contact (Max Hands) kept us informed all throughout the process. He was knowledgeable and empathetic, as we had a demanding Buyer that would not compromise!Max helped negotiate to an acceptable status.ALL of the parties involved (sellers, buyers, solicitors and developers) praised Max’s communication skillsThank you Wallington and thank you Max.
Mr · 3 April 2024
Agent replied · 22 November 2024
Hi Ted, what a brilliant review. We know that Max and the team in Andrews Wallington will really appreciate it. Fantastic to see that Max was such a big help in pushing everything through for you and keeping all parties in the loop throughout. Thanks again, Rhys
★★★★★ 5/5
TrustpilotSimply the best. Andrews have been representing my…
Andrews have been representing my property for 12 years now. They have been very professional with their service, reliable, the staff are very friendly and in particular Michele, who has been there since I first signed with Andrews to Let out my property. She is welcoming, I highly recommended their services. As Tina Turner would say “simply the best”
George · 5 July 2024
Agent replied · 22 November 2024
Hi George, great to see that Andrews have provided such a brilliant service to you. Especially Michelle, we know that she will really appreciate your feedback and certainly will enjoy the Tina Turner reference! Thanks again, Rhys
★★★★★ 5/5
TrustpilotThank you Raluca
We have been tenants under Andrew’s for 3 years, in that time we had the pleasure of conversing with Patrick & Raluca from the Twells branch. Raluca was always speedy in replying to us and getting our queries solved in good time. It made renting so much easier. I would definitely go back to Andrews again.
Emma · 21 August 2024
Agent replied · 22 November 2024
Thank you, Emma. It's great to hear about your positive experience with Patrick and Raluca. Your kind words mean a lot to us.
★★★★★ 5/5
TrustpilotWe recently bought a house through…
We recently bought a house through Andrews in Wallington and it has been a smooth experience working with the team. A big shout out to James at the Wallington branch who have been extremely helpful and very approachable, patiently answering our queries throughout. Thank you James and team for all your help. Wishing you the best always.
Puja · 31 July 2024
Agent replied · 22 November 2024
Thank you, Puja! We're thrilled to hear about your smooth experience. James and the Wallington team appreciate your kind words. Wishing you all the best in your new home!
★★★★★ 5/5
TrustpilotThank you Sophia, for your great work
Sophia And all the other team at Andrew’s were absolutely fantastic. They went out of their way to help me and the purchaser to have a smooth house sale. A really great team of people to work with. I would highly recommend Andrews and particularly Sophia.Thank you so much for your help and all your brilliant support. Very best regards, Juliet.
Juliet · 20 May 2024
Agent replied · 22 November 2024
Hi Juliet, thank you for your lovely five star review. Amazing to see Sophia and the team have been a massive help on the sale of your property and made it as smooth as possible for yourself. Thank you for the recommendation too and all the best for the future, Laura.
★★★★★ 5/5
TrustpilotMark Anderson was fantastic
I will definitely recommend Mark Anderson at Southfield branch. He was fantastic and very helpful during the selling although was a very long process he was always there to support me and to answer to all my questions and doubts . Many thanks Mark for your hard work.
Célia · 13 December 2024
Agent replied · 25 December 2024
Thank you, Célia, for your kind words! We're thrilled to hear about your positive experience with Mark at our Southfield branch. Your recommendation means a lot to us. We'll be sure to pass along your appreciation to Mark. Best wishes , Lisa
★★★★★ 5/5
TrustpilotIsabelle provided exceptional service…
Isabelle provided exceptional service during my recent property viewing and over the phone. Her professionalism, attentiveness, and dedication to ensuring a positive customer experience were truly commendable. She went above and beyond to address all my inquiries and made the entire process seamless and enjoyable. I highly recommend Isabelle for her outstanding customer service skills and expertise in the real estate industry.
Bashir · 19 April 2024
Agent replied · 22 November 2024
Hi Bashir, thank you for the five star review. Brilliant that Isabelle has provided you with an excellent experience and delivered a great service to you. Thank you for sharing your feedback, it's greatly appreciated. Thanks, Rhys
★★★★★ 5/5
TrustpilotMy experience with APG is nothing short…
My experience with APG is nothing short of wonderful especially because of the excellent staff. My interaction with them was really helpful. Particularly Sammi who treated me like a long time friend. He was so understanding, empathetic, and supportive. I feel hopeful already that I will find the type of property to rent with APG.
Evelyn · 13 August 2024
Agent replied · 22 November 2024
Thank you, Evelyn! We're thrilled to hear about your positive experience with Sammi and our team. Your kind words motivate us to continue providing excellent service. We look forward to helping you find the perfect property!
★★★★★ 5/5
TrustpilotExcellent service, professional, helpful and responsive
I recently had a property viewing arranged by Rebekah Wright, and I couldn’t be happier with the experience. From start to finish, she was incredibly professional, positive, and helpful. She made the viewing process smooth and welcoming, answered all my questions clearly, and guided me through the application and referencing steps with ease.
Ismail · 6 March 2026
Agent replied · 21 March 2026
Dear Ismail Abuzayid,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Rebekah Wright. Your recommendation means a lot to us, and we're delighted she made the process smooth and welcoming. We look forward to assisting you again in the future.
Best regards,
Andrews Head Office
★★★★★ 5/5
TrustpilotThe Causeway
Would like to thank all of the team in Winterborn branch for their great work on the sale of our property. The team are a great bunch and really do care and always endeavor to support you as a seller 100%.
John-Henri · 4 June 2026
Agent replied · 24 June 2026
Thank you, John-Henri, for your wonderful feedback! We're thrilled to hear about your positive experience with our Winterborn branch. Our team is dedicated to providing exceptional service, and your kind words mean a lot to us. We appreciate your support!
★★★★★ 5/5
TrustpilotGreat service from Liz
Our property manager Liz T always communicates very well, and her experience really helps us as landlords. Years of consistently good experience, great at finding and managing tenants too.
Gareth · 25 August 2026
Agent replied · 10 October 2026
Dear Gareth ,
Thank you for your wonderful feedback! We're thrilled to hear about your positive experiences with Liz T. Her dedication and expertise are truly invaluable. We appreciate your continued trust in us. Best wishes , Lisa
★★★★★ 5/5
TrustpilotKyle Sykes
This is a review for Kyle Sykes. Kyle has been helping us find tenants for our house near Radstock. It has been a slightly slow process because some prospective tenants have pulled out e.g. due to changes in their circumstances. However Kyle has communicated promptly and accurately and taken the necessary action at each point. All in all, we've been very satisfied.
Simon · 30 March 2024
Agent replied · 22 November 2024
Hi Simon, thank you for the terrific review. We know that Kyle will be really pleased to see your kind feedback, especially to recognise his efforts in keeping you updated even in what was a tricky situation. Thank you for your patience and trust to find you suitable tenants. Thanks again, Rhys
★★★★★ 5/5
TrustpilotHolly did a very good job keeping me up…
Holly did a very good job keeping me up to date every step of the way when I put my house up for sale. When the first buyer dropped out Andrews remarketed and sold it again within a week. If Holly was unavailable Lisa got in touch they were an excellent team.
Hilary · 18 September 2024
Agent replied · 22 November 2024
Thanks for your feedback, Hilary. We're thrilled to hear about your positive experience with Holly and Lisa.
★★★★★ 5/5
TrustpilotNancy couldn’t have been more helpful
Nancy, Isaac and Matt were fantastic. They always kept us up to speed and were quick and flexible when dealing with our requests. Unlike other estate agents we’ve dealt with, it never felt like we were getting too much or too little contact from them. It was just right.
James · 3 November 2024
Agent replied · 22 November 2024
Thank you, James. It's great to hear that Nancy, Isaac, and Matt provided you with excellent service. Your feedback means a lot to us.
★★★★★ 5/5
TrustpilotGood job!
Andrews did a really good job of finding a tenant for my flat. It took a while to find someone suitable, but they kept showing the flat and ended up finding someone suitable. The whole process went very smoothly.
Riki · 15 June 2026
Agent replied · 24 June 2026
Hi Riki, thank you for your wonderful feedback! We're thrilled to hear that you had a smooth experience with us. Finding the right tenant is our priority, and we're glad we could assist you successfully. If you need anything else, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotFast and Efficient
I contacted Andrews as the oven in my rented accommodation had stopped working. It was dealt with by Owen Copson, who arranged for it to be fixed very quickly and efficiently. I also had a follow up email after the job had been completed to check that the work had been done and everything was ok. Very happy. Thank you Owen.
Sara · 10 April 2024
Agent replied · 22 November 2024
Hi Sara, thank you for taking the time to leave us a review. Brilliant to see that Owen was on hand to help you as soon as possible and followed up accordingly. Thanks again, Rhys
★★★★★ 5/5
GoogleProfessional-clear communication-always one step ahead......
An excellent estate agent. James Conner and Janine Arnold were so professional and went the extra mile. The transaction was not without stress, but on each occasion James and Janine were steadfast in their support. I had to move agents due to unprofessional behaviour from the previous agent, so glad that I found Andrews. Would not use any other agent when buying or selling in the area. I am not always the easiest to deal with and never normally leave reviews, this review is testimony to how pleased I was with James and Janine.
Michael · 11 November 2022
Agent replied · 10 November 2024
Good morning Michael. Thank you so much for the 5 star rating and for your positive review. The process was a lot more stressful than we all anticipated, but you were always honest and transparent throughout, which we really appreciated. Thank for taking the time to leave us such a lovely review and we look forward to working with you again in the future!
★★★★★ 5/5
GoogleJames and his team are what give estate agents a positive reputation - knowledge of the area and enthusiasm for the house we were selling. We felt we were well looked after throughout the process.
After interviewing 4 agents prior to listing, we both agreed that James came over best of all and would do a decent job. We were overjoyed that far from simply decent it was exemplary. Everything was very professional, timescales and commitments were met, the fee was competitive and the communication was first class. We were not always in the area, so the latter point was hugely important. It all added up to a very speedy and smooth sale.
We would have absolutely no hesitation in recommending James and his team, and the charitable organisation behind Andrews gives an added bonus in dealing with them compared with other agents.
Simon · 11 November 2022
Agent replied · 10 November 2024
Thanks so much for the 5 star rating Simon and Kiki. We also really appreciate your kind words, so thank you for recommending us and for also highlighting our charitable heritage - as its something we're very proud of. You were both really lovely to deal with throughout the process and we're so pleased that it went through quickly and smoothly for you!
★★★★★ 5/5
GoogleConsidering I may never want to sell/buy property ever again, if I do, it will be through Andrews.
In 2016 we bought a property through Andrews and they were so helpful during that purchase, when it came to sell again 6 years later we used them again. That is to say we did shop around, the prices were comparable, which is a good thing, high is suspicious and low is depressing and it shows they know the market.
They also provided advice in what we could change to make those slight differences to accommodate our prospective buyers.
This meant it it was sound business to use Andrews again, plus we knew that they would look after us and our buyer throughout the process, which is not really thought about at the beginning of the process.
Now our most recent move process was an absolute nightmare and without the Andrews team pulling out all the stops to try and progress our purchase (even helping the less experienced estate agent up the chain) we would still be in our initial property waiting for inflation to fall! Note there was no issues with our own seller.
Andrews consistency is where you want it.
They know the market
They know the customers
They know the profession and have the experience
They actually care.
Wallington branch is amazing with
special thanks to Janine the superstar that helped get this process complete and James who has always been there and also got the ball rolling in the first place (and provided that helpful advice pre-market).
But let’s be fair everyone is great and that goes for the other branches, progression team and the independent advisors they host.
I don’t do reviews really, but Andrews and specifically the Wallington branch totally deserve my time to make one.
Thanks!
Lindsay · 11 November 2022
Agent replied · 10 November 2024
Good evening Lindsay and Kristina. Thank you so much for taking the time to write such a lovely review and for your heartfelt words, they are greatly appreciated. Yes, it was a lot more stressful than any of us could have predicted at the start of the process (so we definitely don't blame you for not wanting to move again anytime soon)...but you were always so great to deal with throughout and we were so unbelievably happy (and relieved) when it 'finally' happened for you! If anyone deserved a happy ending after such a difficult journey, it's you two and we wish you nothing but the very best for your future and hope that you really enjoy your new home!
★★★★★ 5/5
TrustpilotVery professional
We just sold out flat . David Cole was fantastic during all process. He is very professional and always prompt to respond to any questions and always keeping us positive. I would highly recommend David . Thank you David for your support and hard work.
Célia · 17 December 2024
Agent replied · 25 December 2024
Dear Célia, thank you for your wonderful feedback! We're thrilled to hear about your positive experience with David Cole. Your recommendation means a lot to us. Best wishes in your new chapter , Lisa
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