Gleeson Homes Midlands Sutton-In-Ashfield reviews

★★★★★ 5/5

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I just had an appointment with Mauricia…

I just had an appointment with Mauricia at Northbeck Grange and I've really enjoyed my time with her as she explained everything to me especially shared ownership thank you

Doris · 10 July 2026

★★★★★ 5/5

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We love our new gleeson home

We love our new gleeson home, this is our first home together and I can honestly say that all the staff could not have been more helpful they made our customer journey as smooth as possible and any small problems we may have had with a new build was sorted out straight away they are all a good set of people and I would just like to say a big thank you to Debbie and Wayne for making it a wonderful experience for us, I definitely highly recommend gleeson home developments thank you so much

Tracey · 31 January 2022

★★★★★ 4/5

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Rainsborough Park Phase 3

Finally moved in and settled into my new home. Completion date was always up in the air, not knowing when it would be and the time was getting closer to Christmas and still no confirmed date. Finally got the keys 22nd December (no chance of being in for Christmas). There were snagging which needed rectifying but this would be done after the Christmas break which was no issue as I wasn’t living in the house. Snagging has now all been completed. The site is still requiring finishing off where we are in terms of tarmac and footpaths but it is being addressed. Ideally a quick fix with the street lamps would be ideal as it’s very dark but we have a temporary measure at the minute. I had a pleasant buying experience just the fact that completion was up in the air for so long was frustrating as nothing could be planned or booked in which led to having an empty house for 3 weeks.O

Bee · 29 January 2022

★★★★★ 5/5

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Middlestone Meadows Gleeson

We are customers at Middlestone MeadowsCounty Durham- Jane is our sales contact. Full professionalism, service at the highest level. She is happy to help with everything and explains everything in detail. positive and energetic person, I only wish such more people like her in customer service! We were in 3 different Gleeson locations, a service unmatched, very poor and ignorant .due to a partnership with Jane a decision was made to buy in this area despite being the farthest from our current residence. We are impressed!Kate

Katarzyna · 27 January 2022

★★★★★ 5/5

Trustpilot

Brilliant 1st home buying experience

From the minute I stepped foot on the Canal Walk site in Hapton I was treated exactly how I would wanted to be when looking for a 1st home, I was unsure at first as I had never purchased a property before but gleeson have made me comfortable I have made the correct choice.. Debbie has been absolutely brilliant every step of the way from the look round the show houses, starting the ball rolling with my mortgage, Choosing my kitchen kitchen and bathrooms then watching my plot develop into a house… Right up to completing, receiving my keys and finally owning my own home, I really couldn’t have asked for more from her…The after sales service has been brilliant also, with any little snags completed or arranged quickly by Wayne on site…Adam Collins “Canal Walk Hapton”5 stars all round ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Adam · 21 January 2022

★★★★★ 5/5

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The Hays Park site is great

The Hays Park site is great. They changed their site manager a while ago and the one now has a completely different way of working. Sarah in the show office is ACE nothing is too much trouble. One of our sons has reserved a house and another is waiting for releases.Sarah has always been pleased to see us and very accommodating. She answeres all questions and finds out the ones she does not know quickly.she is very knowledgeable about how the houses are built and was able to tell us all about the installation of the build stages and inspections carried out.As it is our two sons' first time buying and a completely different way to how we have ever bought a house (prior covid) she has been helpful and understanding. We have visited lots of other Gleeson home sites all over the country as far up as Tyne side and to Lincolnshire. We have all different welcomes all but one of the staff have been very welcoming even though we were only looking at the show homes and not buying on their sites; the only one may have had a bad day (everyone has them now and again). this has been dealt with swiftly by Gleeson. Thank you Sarah lovely homes at affordable prices.

Denise · 16 January 2022

★★★★★ 5/5

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Great experience!

Great experience! Very happy so far.I'm sure she won't mind us mentioning, but sandy has been great! Helpful ever step of the way. House is as expected small but homely. We have had a very smooth time 😁 communication has been very good. Let's hope it carries on that way! 😆

Customer · 6 June 2024

★★★★★ 5/5

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Amazing customer service

I'd give Deffinatly 5 stars for a brilliant customer service recieved from Sharon Sales executive at Rainsborough Park Gleeson.She was able to answer any questions we had about purchasing our first house.She was always happy to answer any questions we had and give advice.Sharon went extra mile to help us to find and get the property we loveBig Thank you!

Nadia · 26 November 2023

★★★★★ 1/5

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M J Gleeson ignore the law

I am living in a house built by M J Gleeson in about 2005/6 and managed by Mainstay. I pay an annual fee for upkeep of communal areas but this has never been done. Letters to Mainstay result in no response, as do attempts to contact Gleeson. There is no democracy: I asked about residents' groups etc. and was just told it doesn't exist and can't be created. Eventually, in September 2020, I instructed a solicitor to buy my freehold from Gleeson and Mainstay. Nothing has happened in over a year and Mainstay and Gleeson have not met legal timescales - I've been told this is now litigious in my favour. I can't believe I'm begging two companies to give them thousands of pounds and they can't be bothered to respond or or administer it and think they are above legal precedents and deadlines.

Richard · 3 December 2021

★★★★★ 5/5

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Bracks farm - Bishop Auckland

John from bracks farm at bishop auckland helped us through our first time buyer journey! He has been nothing but perfect and has helped us every step of the way. Nothing has been too much trouble for him. John was informative and really nice every time, brilliant serviceThankyou John

Jerrie · 29 June 2024

★★★★★ 1/5

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I purchased my house from Gleeson over…

I purchased my house from Gleeson over a year ago. At first the any issues were repaired and resolved immediately. The site manager Terry was amazing. However since he has left there has been 3 different site managers and any issue I have raised have been left an not repaired. There is a vent in my roof that has not been connected an each time it rains it rains into my loft an on top of my en-suit which is now all damp and growing mould.. my kitchen tap is falling off, the work tops have got huge visible lines at the joins which I’ve been informed is my maintenance. If they had bothered to send someone to look at the worktop they would clearly see this is defective workmanship.The level of customer service I’ve received from someone called Megan the customer service coordinator is a joke. She is not interested an each time you try an ring any number to actually speak to someone the number is engaged. I would of previously said the level of service was great when any issues where resolved however it seems now that I’ve been in the house a year they do not want to know about any issues that may come up.

Vicky · 25 November 2021

★★★★★ 5/5

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Fantastic experience

Fantastic experience so far! Couldn't thank Sharon @ Hilltop park enough for the great service she has provided since we first reserved our plot. Sharon has always kept us up to date and has been professional & polite throughout. Our mind has been at ease during our first home buying process thanks to Sharon, Heather and the site manager (sorry i cant remember his name but hes been great with us!) Nothings been to much to ask and completion will soon be here - Cant Wait!If you're looking to buy your first home i highly recommend Gleeson and Sharon & the team @ Hilltop park. Hassle free process and always someone to ask if you have any queries.Thanks again! Lauren

Lauren · 19 November 2021

★★★★★ 5/5

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Shelley dealt with me and she was so…

Shelley dealt with me and she was so clear and efficient in everything she did I couldn’t ask for a better experience.

Sean · 16 August 2026

★★★★★ 1/5

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A year of waiting for them to cancel all reservations.

Well where do I start…I reserved a Gleesons home last Dec at a new site. Nothing happened on the site for a while and I accepted this due to C19. We finally got to meet a rep and had to drive 40 miles each way to meet her. I suppose it’s not a drama as we’re buying a house right….. she informed us of the expected build date and went through the plans. At this point we had a mortgage accepted and our deposit paid to the solicitors.The build date was pushed back again……….However approx 2 months ago we had a site visit with the rep and the site manager. Both were extremely happy with the progress and told us they were confident that the house would be built outside by Dec and inside by Jan…. Finally light at the end of the tunnel and bricks were being laid.2 weeks later we had to have another meeting at the site. I couldn’t attend due to work but my wife went. At this point we was told that all reservations was being pulled due to the customers best interest and we’d get our reservation money back!!!! After 10 months of waiting and making plans and having everything in place.The house is pretty much nearly ready for the roof to go on now.At least 10 families have had their time wasted. I genuinely can’t wait to see how much these houses get released back at to see who’s interest it actually was.I can imagine that this review, like their emails, will require 10 working days to be replied to.

David · 5 November 2021

★★★★★ 1/5

Trustpilot

Avoid Avoid Avoid

Find new evidence of Gleeson homes being built horrifically on a weekly/monthly basis. Avoid unless you have 50k+ to rectify issues as they either don't care or don't have a clue when you contact them in attempt to resolve issues.

A · 7 April 2026

★★★★★ 5/5

Trustpilot

Good Developer with Excellent Sales Consultants

The 5 star rating is for their excellent sales consultants, Sadly despite all my best efforts to acquire a 2 bedroom home at Balderstones in Rochdale this was not to be, I sold by property and made myself a cash buyer, Also I was a recently retired key worker, It is simply to hard to get a smaller home in the Greater Manchester area with Gleeson. It's first come first served. So if you are considering downsizing and doing the same you will be unlikely to succeed in this area. They are a good developer and of a good quality and finish, But my 5 stars go to the excellent sales consultants they have. Alicia at Balderstones was excellent informative and really knew her job and never over promised. Sue at Spring Mill and Paul at Hill Top Park and Phil in the Sales Hub were all very helpful. I hope Gleeson appreciates how good a sales team they really have.

Mr · 18 October 2021

★★★★★ 1/5

Trustpilot

DO NOT BUY FROM THESE PEOPLE

Where do I start with this company… this is how they treat Key Workers which we have found disgusting the amount of stress and heart ache this company has given us is unforgivable. We initially walked in the Hays Park site in Halifax to take a look at the show homes in which we was told the houses would no longer be built in brick, and these would be now built in Stone and this for us sold the property especially for the price. However, to further find out (which we had to inquire about ourselves) it’s not Stone but actually being built from Artificial Stone which is a completely different material and if you are unaware Artificial Stone is concrete and after time it bleads the dye through the material. We put our reservation fee down for the property and added the orange dot on the development plot we was purchasing. We then had to ask about the Artificial Stone to the Sales assistant in the office, which we felt lied to and to be mis-sold information about the property we were upset as first time buyers to be told mis-information on the property we fell in love with. When we went over the plans for the build, we was told incorrect details about the storage in the house as we had to travel to Sheffield after this to look at a show home of the same build to find the storage was there in the property. The Sales Assistants in the office should be aware of all the details of each property they are trying to sell people but in our case we felt lied to yet again. Therefore, we made a complaint to the company explaining each detail of the issue and that we wanted clarity on aspects of the build which could essentially affect the sale of the property. We then received an email with a so called apology for the experience we had been provided and that the best option would be to withdraw from the sale. We then made a call to the Sales Manager to which we made her aware that we still wanted to proceed with the sale but wanted our issues to be known. We were told that they don’t not want our business and they were happy to proceed and meet us at the site for our options meeting to make sure every aspect was clarified. We then sent the Sales Manager an email explaining each additional extra that we required in the property. At the end of the email we asked if it would be possible for a gesture of goodwill for the experience we had been provided with as there website states “they take every complaint seriously”.Before we received any correspondence we went to the site with our parents to discuss the issues at hand and felt these had been dealt with and we was happy to proceed. We then received another email from the Sales Manager stating that they would no longer be proceeding with the sale and would be withdrawing the sale. We then wrote an email back explaining that we had spoken to the site and was happy that our issues had been resolved and that we did not wish to withdraw from the sale. We received an email back saying that the Sales Manager was on annual leave for a week so they knowingly sent this email so that we could not resolve the email we had been sent. We booked our options meeting for Sunday at 3.00 with the Sales assistant. It came to Sunday and we was very excited on deciding our options for the house. However unbeknown to us we got a phone call at 10.30 on Sunday (bearing in mind they had all week) from the Field Sales Manager explaining that the meeting had been cancelled and the plot sale had been cancelled and passive aggressively asked me for my bank details so they would refund our reservation fee. As the office was closed and the Sales Manager was still on annual leave we had to wait until Monday. I repeatedly called them directly as to which they ignored all of my telephone calls and emails. Eventually they answered the phone to which she belittled me, practically laughed in my face and was also very aggressive towards me and she eventually hung up on me when I asked for her managers contact number. This company has discriminated me and my family for making a valid complaint surrounding them mis-selling property’s. I would be very careful purchasing a property from this company as they will with-hold vital details about the property you are purchasing. Every person is entitled to make a complaint to any company out there, yet we have been repeatedly ignored or laughed at by this company. They do not care for customer service and if you have a complaint before you purchase they will withdraw from the sale because they cannot deal with complaints. The Sales Manager and Field Sales Managers are both rude and vicious the way which they have dealt with our complaints. This has completely put us off new builds and we would NOT recommend using Gleeson Homes as they DO NOT CARE about your issues. In hind sight I feel we have dodged a bullet with this company and they have done us a favour.

Sketchyjam · 14 October 2021

★★★★★ 5/5

Trustpilot

Excellent Customer Service

Dina was very helpful in explaining the reservation process, she did not rush us through the process, and took us through the house/site plans in detail, she was very knowledgeable, patient and friendly and gave a great 5 star service, thanks so much Dina for your time

Julie · 13 July 2024

★★★★★ 5/5

Trustpilot

Lyons edge by gleesons

Reserved our blessington back end of January with Dani and lyons edge. She's been an absolute gem the whole way through and always nice and chatty every time we popped in to see how things were going.

Shaun · 25 April 2026

★★★★★ 5/5

Trustpilot

Rainsborough Park

I’m currently in the process of buying my first home. Ever since Gleeson started building on the Rainsborough Park development I knew that’s where I wanted to buy my first home. I first went and enquired about the new phase that was due to be released back in April. Sharon the lovely sales lady there took all of my details and kept in touch with me to keep me informed of any updates. The customer service that she provides is above and beyond. The reservation process was very straight forward, with being a first time buyer I didn’t know what to expect with the whole process but sharon has being an absolute star! I receive weekly updates and photos of my plot (I’m forever grateful for this as I can’t get close enough to see my plot myself). Sharon is always at the end of the phone to answer any questions and always has a very welcoming smile on her face in the sales office. I can’t thank her enough for everything her and Gleeson have done for me so far, without them I wouldn’t have found my dream first home!

Abbey · 12 September 2021

★★★★★ 5/5

Trustpilot

Rainsborough Park

I am currently in the process of purchasing my Lisburn at Rainsborough Park. From my initial enquiry back in April I have had nothing but helpful and friendly communication from Sharon. I enquired about the development initially about a 2 bed. Following the recommendation to contact meridian mortgages it transpired I could easily afford a 3 bed property.I contacted Sharon detailing my new revised budget and was advised of soon to be available properties. I reserved my home in May, I receive weekly build updates and photos. Sharon is always on the other end of the phone for advise or guidance. I cannot fault Gleeson at all, the process has been so straightforward up to this point. Hopefully I will be in by the end of November! Thank you Sharon, you are a true asset to Gleeson.

Bee · 11 September 2021

★★★★★ 5/5

Trustpilot

Middlestone Meadows

We bought a Gleeson home at Middlestone Meadows (Kilkenny) moved in December 2020, we love it here and the Sales Representative Jane was really helpful and kept in touch throughout our move and it couldn't of gone any more smoothly. Site manager and other workers are very friendly and always on hand when needed any problems get fixed quickly. It is a lovely plot and are surrounded by lovely people. We would definitely recommend to buy a house on this development.

Laura · 11 September 2021

★★★★★ 5/5

Trustpilot

Gleeson top draw

Great buying experience from the team at Gleeson at Canal Walk, especially Sharon who helped us through the whole process. Last time we bought a house was 2004 so we literally had no clue how things had changed, Sharon and the team made it an absolute doddle! Brilliant site and our perfect home

Nick · 15 March 2024

★★★★★ 5/5

Trustpilot

Fantastic customer service

We visited the Squirrel Fold development this week and dealt with Jon. He was so informative and showed us all the different types of houses available on the site. The plot we want is not ready to be reserved just yet but we are excited to reserve and look forward to seeing Jon soon too!

Ems_ · 26 January 2024